Yesterday night I went to the E+E emergency department due to ear blockage and infection. While the 2-3 hour wait time was expected based on previous reviews and experience, not only did the nurse's forget to administer a painkiller for the stabbing pains in my right ear but I also had the most traumatic and painful experience with Dr David who was negligent, unprofessional and rude. While removing my earwax with microsuction by carelessly shoving the ear speculum and probe into my infected ear and telling me to "sit still" while I was clearly in pain and telling him how much it hurt, he ignored me and continued to the point where my body was shaking and I was in tears from the pain which he could clearly see and yet refused to give me any break, offer a tissue or even ask me if I wanted to stop. I understand that I should have told him to stop when the pain became unbearable but since he refrained from mentioning the stabbing pains in my right ear were due to infection and I had previous experience at the E+E with doctor's extending my wait time when telling them I was in pain, I thought I was expected to tough it out. For context, my session took well over an hour and afterwards, a series of pain and fear-induced panic attacks occurred as a result of his negligent and painful treatment involving uncontrollable crying, body convulsions and shaking, and intense fear. The absolute lack of care for patients at a hospital is unacceptable and these horrible experiences are what breed mistrust and an unwillingness for people to seek professional medical help when they may urgently need it! I urge the government, the E+E and it's staff to reevaluate the standards of professionalism and care that they hold themselves to because what I experienced felt like nothing short of torture.

I can't express enough how grateful I am for the outstanding care we received at Royal Eye and Ear Hospital. My wife experienced a sudden drop in her eye vision on a Sunday afternoon, and we rushed to the Accident & Emergency Department. From the moment we arrived, the entire experience was nothing short of excellent. The triage nurse was not only professional but also incredibly attentive. She took the time to carefully listen to our concerns and asked all the right questions to understand the situation fully. Within just an hour of our arrival, we were called in for examination. Further, Dr Rogan Fraser's expertise and compassionate approach truly set our minds at ease. He thoroughly explained the situation to us, answering all our questions and alleviating our worries. His dedication to providing the best care was evident, and we felt reassured knowing we were in capable hands. The staff's care was exceptional at every step of the way. The seamless flow of service, from our initial entry to our subsequent treatment appointments, was remarkable. Every staff member we encountered was friendly, professional, and genuinely caring. What struck me most was the non-stop dedication to our well-being. It's clear that Royal Eye and Ear Hospital prioritises patient care above all else. The level of commitment they demonstrated is a testament to their excellence. As a resident of Melbourne, I am overjoyed to know that such an exceptional healthcare facility is available in our city. The care we received went above and beyond our expectations, and we couldn't be more grateful. Thank you, Royal Eye and Ear Hospital, for your remarkable service. You've made a significant difference in our lives, and we wholeheartedly appreciate it.

Went into the ED on Sunday, just before 5pm. Initially taken aback by the first nurse I spoke to at the triage, she was just rather blunt and very much business, which is respectable, I was just a little nervous. The second nurse at the triage who did the follow up was extremely friendly and sweet. After all the documentations were done, I sat for around 10-15 minutes until I was called for a basic check-up with the nurse; who was extremely friendly and sweet as well. She was comforting and even waved goodbye to me when I was discharged 5 hours later. It was another 3 hours until I was seen by the doctor, who was very patient and helpful. She was also very thorough with the check up and had gone to find a second doctor to perform an cross examination on me just to be sure of my condition. Since it's pretty busy and they are not the biggest Eye & Ear hospital in Melbourne, each doctor was juggling between a few patients, which prolonged the time of the check up. I waited another hour in the doctors office until my first, initial doctor came back prepared with a medical certificate, prescribed medication, written instructions and a letter to show the doctor at a follow up appointment. I was very pleased by the amount of care and consideration that the doctors had put into taking care of me and preparing for documents before I had even requested them. Though the visit ended up being a total of just under 5 hours, it was a pleasant experience and really eased my concerns with going to the ED as well as my condition. I had gone in with a pink eye, thinking it might be a viral infection, but instead was diagnosed with a corneal abrasion (a scratch on my eye). Thank you so much!

My daughter has pain around her ear. We thought it was ear wax that caused the pain and brought her to a clinic for micro suction. She used wax softening drops before the suction but it didn't help to soften the so called hard 'plug' in her ear for the Dr to remove it. So she was referred to RVEEH. We arrived at the Emergency department at about 9am and the queue for registration was not too bad. We were lucky to have George taking care of the registration and booking the follow-up appointment after seeing the Dr. He was so friendly and helpful. He deserves more than 5 stars for the service he provided. My daughter was called for assessment within 50 minutes after the registration. The assessment was quick and we waited for about 2 hours before she was called to see the Dr. So the wait was not too bad for the Emergency department. The Dr diagnosed my daughter's ear problem as having hard dry skin which is moving inwards in her ear canal. She was prescribed a different type of solution to drop into her ear to soften the dry skin. Follow up treatments are required to totally remove the dry skin. Thank you RVEEH.

Offer of Apologies I'm Thanking you like this Publicly. Thank you to the Ear and Ear Medical Staff whom cared to me over the years particularly last year re my mini micro mini tiny Laser Surgery with the special light I was so very scared, frightened and vulnerable and was Understood and Cared For Professionally. I'm disappointed of thieves whom thieved my Sunglasses over the years and my Sun Hats I've always worn well most of the time I've had a Sun Hat on bright days. Thank you RVEEH you never let me down and suffer I'm truly eternally appreciative!! I am Managing my Eye Health best I can and more so these days plus assisting people of my truly Awesome Experiences Eg of RVEEH as I hold no shadow of a doubt to speak so highly recommending the RVEEH. Shame tho Reception Area for the Eye and Ear Patients. Why was Designed and Built such a way and who Signed Off?? That's my Opinion. THANK YOU RVEEH YOU WERE MY HEROES ©️®️™️

Had to go to emergency here about a week ago for eye issues (vision changes/painful eye and migraines). Although the wait was quite long (due to staff shortages) all of the nurses/clerks and doctors were absolutely amazing. I would also like to MASSIVELY commend the outpatient clinic. I had an appointment a few days later in the acute outpatient clinic and I cannot believe the amazing service that was given. Appointment was on time, nurses were AMAZING and it was the most thorough appointment i've had- not just some 5 minute check in. A massive thank you to Dr Jonathan Hyer who spent an enourmous amount of time ensuring that everything was okay and that I was as comfortable as can be- it does not go unnoticed! The only 'negative' I had personally was that there was an enormous amount of light in emergency and me with my vision issues I found it quite hard to stay relaxed- but never fear I was able to use my sunglasses and hat. Thanks so much again team!

I went today around 11.30 am. Reason I had blocked ears. First waiting on the line for half hour, Than I give my Medicare card,from one grange send me to the next one, This boy said to me to wait in waiting room for about 10 minutes, This nurse called me to take in the room checking me my ears blood pressure and temperature,again she said to me to go in the waiting room. I asked her how long you think I gone wait because the waiting room was no sitting space cause full of patients. She said maybe one hour, So the conclusion is,she called me after two hours to take me back to the reception to tell me to book for Wednesday because they don’t clean ear wax any more and I should go to the clinic next Wednesday. I said why you don’t tell me before instead let me wait here for so long. I left and I didn’t’ do the booking. This is because there is unprofessional people in this particular ‘hospital’. This is shameful in this nation.

Whilst I'm super thankful for anyone working in healthcare and appreciate what they do. This emergency dept is a bit of a joke. I brought my mum in on a Friday night, it took around 4hrs to be seen, others had been there for 7hrs+.... After finally being seen we were turned away and told to return to the emergency room the following morning as the doctor working couldn't help mum... ok. There was no appointment made or option too, we were told to come back to emergency and line up again to see another doctor.... So we had to repeat the same process the following morning, granted we were seen a bit faster that time. I was also shocked to hear that they only had one doctor working? On a Friday night? What kind of joke is that for an emergency dept? I truly appreciate what healthcare workers do and this isn't a dig at them but this hospital needs to do better.

We were sent to the RV Eye and Ear Hospital for our 18yr old son 3 weeks ago for an Emergency. we went in on the Friday night and he was operated on the Sunday. If there weren't so many critical emergencies he would have bene operated on the Saturday. We were looked after so well. Before and after his surgery. We didn't even know this hospital existed before we were sent here. Dr Chiu & Dr Maeve(sp) were both amazing. This is an extremely busy hospital and they definitely need a lot more doctors. But I guess that would be the same in all hospitals. We hope we never need to return but we would come straight here if we ever needed to. Our first wait was about 5 & 1/2 hours. But the wait was needed and the waiting room was packed I was surprised for a specialty hospital but I would rather go there for eye issues thats for sure

Never go here if you feel you have an emergency! Went after hours after calling to see if it was busy thinking it might be the better option for my ear problem, they said it was a quiet night. Went at 8.30pm, only to wait 6 hours to see a doctor! Firstly was seen by a nurse for quick observaion with a quick diagonisis, however when finally saw the one ONLY doctor on was completely different diagonsis and she couldnt help me at all since she was only a junior doctor who doesnt specialise in eye/ear. She told me it was best to come during the day therefore I left the same way I walked in with no treatment. AVOID AVOID AVOID. Im actually shocked about the whole experience. It definitely is not an emergency department and definitely NOT a place of support. 6 hours of waitibg.. so disappointing

Our 8yo son had surgery here two weeks ago. We were so surprised by the new facilities and the care from the wonderful staff here. The admissions teams were lovely and the nurses in pre-surgery and recovery were just so beautiful and caring towards our son. The anesthetist let our son watch youtube on his own personal phone while our son was in the process of going to sleep. The surgeon himself was amazing and provided us with heaps of updates along the way and everything well exceeded our expectations. They were all so amazing with children and the staff that work here really go above and beyond. Our experience was amazing and we are so grateful to the wonderful, caring and dedicated staff here that treat their patients with such respect, dignity and care.

Reasonable wait time and great service in Emergency Department My GP sent me off to the Eye and Ear hospital because of a hearing issue. I turned up at ED without a referral and was very quickly assessed by the triage nurse. A short wait before the admissions clerk took down my details (Medicare number, DOB, contact details, next of kin etc) and, to my surprise I was "banded" - one of those wrsit bands that hospital inpatients wear! Fifteen minutes later I was in a consulting room with a very friendly and chatty Dr Hush. Great communication, clear description of the procedure and good future prevention advice. Have to give them five stars - great example of the public hospital system working at its best :)

Lovely staff, and prompt response to our needs. We were all prepared for a 6+ hour wait in the emergency waiting room. All day car parking, entertainment, food and drinks. We were ready for the long haul. To our surprise we were in and out under 2 hours. I really feel for the staff working there. Wearing N95 masks all day long, dealing with grumpy sick people. It can't be easy. When you go to any hospital, please be kind and thoughtful, don't get angry because you have been waiting for so long, you haven't been forgotten. Then when you are leaving, please say Thank You to all the hard working staff, who work tirelessly to help everyone.

Today my baby girl who is 2 years old had her very first surgery at this hospital. They were absolutely amazing. The anaesthetist explained everything to me and how her tiny little body will respond to everything, and he was spot on with everything. The nurses went out of their way to ensure that I was comfortable nursing her when she woke up, and never upset her when doing her obs. My daughter was even happy walking into theatre holding their hand. Seeing how comfortable she was with them made me feel more at ease. Thank you very much for your wonderful and caring expertise towards myself and my daughter

Was at emergency last night with my child waited 3 hours. Not seen only 1 doctor on overnight with 20 patients in waiting room. Said come back in morning. Went back today waiting room full of I don’t know 70 people. No chance of being seen today. This isn’t an emergency ward it’s not staffed adequately. We’ve had to find private emergency treatment. You are constantly pushed down the priority list every time a tradie walks in with an eye injury. On what earth is it ok to make a 6yo wait over 24 hours and counting now to see a doctor. Avoid at all costs. What kind of emergency department has one doctor on overnight??

Waited in ER. For over 4 hrs to see a Dr. I week Post surgery with severe Pain. To top off the disbelief The ( 1) Dr. that was at the Dept. came to the waiting room, stating if anyone just has an itch to go visit an Optometry clinic. ( Like we 'wanted' to spend the night sitting in a waiting room ) Then stated we all may be still sitting in waiting room until 8 am ! (This was at 8 pm) Possibly a 12 hr. wait to be seen in an Emergency situation is a Disgrace Our Australian Health services are Pathetic. . Recruit more Dr's... Educating them about Empathy and Compassion wouldnt go astray either !

Just a general disregard for those reviews giving it a 1 star. Sure the wait time is long, sure the staff would have a chat sometimes but then again, when it really matters, they are there. I have had 2 retina detachments and had both the surgeries there, the support and care from the staff before and after the surgeries was exceptional and professional. Just remember, even though they are doctors, they are also human that have emotions, surely idle chatter between themselves, having a laugh would reduce stress for them and when a surgery comes, you would be glad to have them helping

Emergency department: I know there is a triage system, but waiting for 5+ hours at emergency and being told you have one more patient in front of you when all other patients whom have arrived later than you have been seen is not very assuring nor hopeful nor comforting when you are sick. It feels like I’m being pushed back continuously as new patients come in. It’s really disenchanting and upsetting because you are pretty much left to your own when you are at your most vulnerable. If you can avoid emergency, and not really sure how you can given it’s an emergency, please avoid.

The doctor and nurses are absolutely amazing! Went there on Sunday morning and it was full house. However, they managed to get me in within 2 hrs, because I got up early and didn’t have breakfast, so the nurse got me a sandwich & juice. I believe we all should appreciate the hard work these medical professionals done for us in this country. Yes it’s long wait at ED sometimes, but that’s because the lack of staff and overall pressure been putting on them. I am grateful for the care I received from everyone at this hospital.

If you're going to emergency, be prepared for a 4-6 hour wait time. Not even exaggerating How is this allowed in today's world? In this country? ONLY ONE DR WORKING OVERNIGHT! There are reviews from 3 years ago stating the same issue! Do better Victorian government! My father has been sitting here for 5 hours with chronic kidney disease and a weak immune system. 55 pressure in his eye. He needs to do this atleast 1-2 per month. We NEED a better, PROPER, FUNCTIONAL system. Godspeed friends.

Called to get an idea of the emergency wait time, and if I'd needed to miss work. Waited 30 minutes in the general queue. The woman who answered was polite and understanding, but couldn't provide any information on a wait time or other recommended clinics... I'd need to risk walking into emergency and from the other reviews likely wait 4+ hours to get seen for a cornea abrasion. I'd rather look up advice online and treat it myself. Can't imagine anyone with more urgent issues would do.

Bring a flask of tea, plenty of sandwiches and a good book! Waited almost 4 hours after a timed outpatients appointment before being seen and the doctor was miffed when I was annoyed with the slow progress through the 40-50 waiting patients. If the 'administration' can't rota enough staff on for the number of patients on the list the least they could do is let the patients know. I am sure the doctors and nurses don't like the situation so apply some pressure to get it changed!

Visiting on 24/01/2023 at 10:45am. The registration nurse on station 3 who was teaching a new nurse, got condescending toward me because I apparently was sitting in an infection zone. Not only was I told to sit there by the triage nurse, but there is nothing clear stating that it’s an infection zone. I feel that this is quite bad as I now don’t feel safe in your hospital. This nurse can’t speak to people like this, especially when they were told to sit there.

Triage and nurse were kind to me. Sadly the female doctor I saw today for my ears was very rude!!! Didn’t care about how my ears hurt and I couldn’t hear properly was just agro at me for being there seeking help.Left very upset and to leave feedback any where else with more detail they want my patient number but I ripped that off before I left quickly!! I thought pain and the possibility of going deaf was a good reason to be there my mistake!!

I was really impressed by the efficiency of the emergency room. There is a screen that updates every 15 minutes that tells you how many patients are being seen and how many are waiting in both eye and ENT categories. I have not seen this in any other public hospital. The triage, registration process is easy and the ENT/Audiologist that I saw there were very kind and knowledgeable (Great bedside manner from my treating ENT).

Today, my mum went to have surgery. Really appreciate Dr Eric, Dr Alex and nurse Nathan give best care. Last Friday and I never meet nurse called Laura Strokes in person, just from phone. But her compassion, optimism and kindness gave me very deep impression and these amazing merits should not go unnoticed. We appreciate her so much and look after her health too while she look after so many patients.

Went into the Eye and Ear hospital this morning, as can’t speak highly enough about my experience. From checking in, to being seen by the doctor (Katie - you’re amazing!!), everyone was so warm and helpful. Still a few steps to go before my particular problem is resolved, but I just wanted to leave some positive feedback for everyone I had the pleasure of dealing with this morning (23.06).

Another low quality of doctors and very poor service. Do whatever you can to avoid this poor hospital. Unless you prefer waiting 5+ hours to nurse to inspect your problem, and then another 5 hours for a doctor to another inspect. And then you will get eye drops that won't solve the problem. Good luck to you guys with the broken Australian health system. Avoid at all cost

Absolutely fantastic! My partner had nose surgery done and couldn’t recommend there services high enough. The staff (Doctors/Nurses) took such exceptional care of him. They were very informative, helpful, attentive and assisted with all his needs. Very friendly staff and some had great sense of humour! Keep up the great work you are all doing yous are amazing! Thank you

Awful place!! AVOID at all costs - was told that need to wait 3-4 hours but in reality they kept inserting new patients in front of us and told that they couldn’t tell us how long we need wait more. They also rejected our refund request because they said the cashier is not available. We spent nearly $500 out of pocket and waited for more than 10 hours

I recently visited this hospital for an eye emergency, and was was discriminated against for not being jabbed and made to feel like a second-class patient. The staff at the hospital were rude and unprofessional, and it was clear that they did not value my individual choice or beliefs. Prepare to be not seen if you're jabbed.

Brought my 4yo son to have urgent eye infection. Arrived at 9am, left at 5pm. 8 hours. Came with queue with 6, left with queue with 7! Amazing service. People kept squeezed before us as “emergency”. 4yo waiting in hospital for a whole day! Every single time asked, soon will be your turn, so we can’t even leave for a lunch!

worse emergency hospital ever. An 83 year old waited for 8 hours in emergency to get her eyes checked out and my mum waited for 7 hours to get her sore eyes checked out. So unreliable and the seats were so uncomfortable. They had probably 2 doctors for the whole evening. You would think we are in a developing country.

This place should be closed down by Medicare! If you’re coming here for an emergency you’re at the wrong place!! Rudest nurses I’ve ever seen!! They just wanna send you home so they can do nothing! Ugly people that don’t deserve their job or to have people’s lives in their hands

I would love to give 10 stars. Such a welcoming amazing nursing staff. My little girl age 7 done her adenoids removal today. Everything was smooth. Such a caring staff. I can not thank enough. Thank you nurse NATHAN for looking after us. Facility, care, timing all went well.

Absolutely pathetic, been waiting for 5 hours and still haven’t been seen , its become worst than a third world country health system but the government knows how to tax citizens and give them zilch. I was better off flying to Indonesia and back for treatment. Disgraceful

rude nurses at the front desk, pointless emergency department no sense of care from the staff whatsoever… they played with peoples turns to see the doctor people who came after us went in to see the doctor knowing our case was more urgent and on top of that rude nurses

Explained to the nurse that my sons eye was swollen shut. She immediately went and got the head doctor to come and examine him there and then. Suggested we go to the royal children's hospital so they can do a scan as they are not able to do them on site.

This place really needs to get a reality check, how do you make a kid wait this long. Rocked up at 6:15 it’s now 1am and still waiting. My kid went to ask politely how much longer only to be offered drink and a sandwich. Is this even acceptable ?

I wish I could give negative stars for this review. As a tax payer of Commonwealth of Australia I expected some shame of the staff advising me to go to a private clinic. Had attended the emergency 3 weeks ago for my on-going issue for which

Attended on multiple occasions in March. The doctors were able to identify I had optic neuritis very early on and promptly organised an MRI at St Vincents. They treated me with steroids once this was confirmed. The staff all work incredibly

Terrible waiting times to see a doctor considering only one eye hospital in the city with no choice where to go. You can easy spend here 12+ hours. !!!!Terribly underfunded emergency!!!! Very friendly personal thanks to them for their work.

It is good considering that it is covered by medicare! You just have to wait for a while depending on your situation but just need to change my review because in my opinion, some doctors are good but some are not so good. Today, I received

For TWO years I've been in and out of this hospital with multiple ear infections that are so painful that even the best painkillers didn't take the pain fully away. Crying my eyes out because of the pain and lack of sleep, begging them to

I was meant to have an ear surgery for cholesteatoma it was second surgery they told me I would leaving the hospital the same day only to wake up 3 days later not knowing what really happened to me I asked the doctors if they could give

I was at the hospital for 8 hours. I have NEVER been treated like a VIP in any other place. The staff were SO caring. I want to thank them ALL. Great job, well done. So organised and methodical. THEY CARE ABOUT PEOPLE. THANK YOU SO MUCH

Never Recommend this place to anyone though is called Emergency the waiting hour at time of regestration is told as “you might have to wait for 3-4 hrs” and then even after 6 hrs when we ask in the reception they are like “ we are busy

I came in to the eye and ear hospital on the 12/9/2023. I was treated well and looked after very well. I must say a big thanks to the nurse that looked after me. He name was Mary and she is a Filipino lady...a good nurse. Thank you all

First of all, the hospital, the doctors, the specialist ones, the nurses and the entire staff are none to second. The best staff right from the security guards to all the way upto the specialist doctors etc etc are fantastic and very

I brought my son to the Emergency department for a seriously infected eye with trauma. We arrived at 1.15 pm and after 6 hours we were still waiting to see a doctor. The Victorian state government should be ashamed of itself for not

Without the VEEH, my daughter would never have been able to hear my voice, this hospital has changed so many lives with the work they do here. We are forever grateful, for the quality of care, and support provided to our

After reading several negative reviews, I was so scared that I packed my lunch and dinner when I went to the emergency department on Saturday around 10:30 am for my eyes. However, the service was very quick.

I recently stayed in ward 8 at the hospital and can not say enough good things about the hospital. From doctors, nurses, cleaners and food staff everyone was amazing. Thank you from Peter Giles, Heathcote.

Had a really bad ear infection..Was treated very well by staff and was seen to by a doctor within 3hours. Very thorough and now recovering well. Thanks to all the staff and doctors for your help.

Over 7 hour waiting after being an emergency refferal..watched atleast 20+ people walk in after me and leave hours before i was even seen..most uncomfortable seats ever..

Everything is smooth and staffs are real nice. You should come early around 9 or 9.30. Its always getting busier around 10.30am. But it looks well planned and triaged.

Very bad service. Nurse was very rude, she said your case is not that serious you need to wait for 4 hours. They dont have enough doctors to see patients

Absolute disgrace - had an appointment for a test at 1:45, but waited till 5:00 to be told the appointment had to be rescheduled.

ED waiting time is 3-4 hours.. considering there is not a lot of people in the waiting area... The system is so Slow....

Worst emergency service so slow estimated waiting hours for the doctor 5hrs. This is the insane waiting time.