On Saturday, 10/21/2017, I took my mother to SAS Shoes on Juan Tabo to purchase a pair of shoes. We have been customers of SAS for decades and just recently made a purchase of three shoes in excess of $500 from this same location. My mother, who now has dementia, found a pair of shoes she liked and the very kind and friendly sales lady helped us. My mother has a very hard time communicating and does not have the ability to express herself in a very coherent manner due to the dementia. The sales lady felt the shoes on my mother's feet and said they seemed to be a good fit. We purchased these shoes. Later at home, I suspected there may be a problem with the new pair of shoes since she did not want to wear them. On Tuesday, 10/24/17, at approximately 4:45 p.m. we went to the SAS store with the shoes in the box and the receipt. We walked in the store and there was a lady and a man behind the counter. Neither of them acknowledged us. There were also two sales ladies in the store and they both said hello. I went to the counter and let the lady and man behind the counter know that we needed to exchange a pair of shoes. The man took the shoes out of the box and said "I can't keep exchanging these shoes." I told him "excuse me, what do you mean." He just repeated the same thing and he said he'd maybe exchange them once. I told him that if he looked us up in their computer he would see that we are long standing SAS customers who have never returned or exchanged a pair of shoes. I told him that we had recently spent over $500 on three pairs of shoes. He proceeded to tell me that if I "kept it up" he wouldn't even exchange them and that I had better be nice to him. I was shocked that someone would speak to a customer in this manner. I asked him if he was serious and he said yes. The sales lady who had helped us with the original pair of shoes then came over and after trying on two different sizes, my mother was comfortable with one two sizes larger then the original pair purchased. She completed the exchange and we left. I was disgusted by this man's behavior, his tone, his attitude and his bullying. The receipt states No Refunds or exchanges on worn or soiled shoes. No refunds after 30 days. These were brand new shoes purchased on 10/21/17 and exchanged on 10/24/17. They were not worn, they were not soiled. For him to make an issue about exchanging them was inappropriate and fraudulent. For him to behave in that manner was inappropriate and vile. Even my mother just kept repeating evil man, evil man on the drive home after this incident. We will never return to this store, nor buy a pair of SAS shoes solely because of this man. I have contacted SAS in San Antonio, Texas and BBB to relay this horrible encounter and will also be contacting the New Mexico Attorney General's office. It should be noted that there are several scathing reviews on Google and Yelp about this SAS Shoes on Juan Tabo due to their exchange/refund policy.

Explicitly states on the receipt that there's a 30 day return policy, yet they will not process any returns. Was charged twice on my purchase, and was given no option to contact a manager or supervisor. Went to SAS to purchase shoes for work under the premise that $180 shoes would be comfortable. They weren't, so I purchased insoles that the clerk claimed would form to my foot over time. I put on the shoes again at home before realizing I may as well return them and just use the insoles in a different pair since I didn't really like the shoes to begin with. The insoles felt fine at first, but over time became increasingly uncomfortable to the point of causing pain from my ankles up to my hips. Now, according to the salesperson and other reviews I've just read, I'm out $180 on the shoes because SAS isn't accepting returns under the guise of "protecting customers from COVID." It's a business decision that comes across as a thinly veiled lie that reads more like "Not accepting returns to protect our own money." Maybe SAS should protect their reputation instead.

The comfort and quality of the SAS shoe is fabulous depending on what style you purchase. The brand was referred to me by a close friend. So, I tried them and loved them and continued to buy several pairs. Then, it happened. I bought a pair that were defective and the problem revealed itself. Very poor return policy and customer service. I purchased a style I had never had before and the toggle broke. The store manager, Nataline, said, "Come on in and we will replace the shoe no problem." When I got to the store she looked at the shoe and said, "No way I can replace them, the store owner will chew my head off." You've worn them more then once or twice." She also replied that she wasn't going to argue with me and would have to talk to the manager and would get back with me. She never called me back. I called her back. She wanted to give me $50.00 to purchase the same shoe again. I do love the shoes but, their return policy is poor and disgraceful. Beware of your purchase, because once you buy it, not matter what, it is yours.

Absolutely the worst customer service I have ever experienced! My father-in-law was misled into believing he could return a pair of shoes if he determined, after trying them on at home, the fit was not to his liking. When I tried to return the shoes for him within the 30 day grace period the manager and owner claimed the shoes were "worn" and wouldn't refund his money. These shoes were worn indoors for a few hours by a 90 year old man! Both the manager and owner were exceedingly rude and, in particular, the owner appeared to enjoy having an opportunity to bully a customer. There are several other reviews on Google and Yelp reporting similar experiences and a complaint to BBB, so this behavior is not new. Bottom line, anyone who attempts to return shoes at this store is likely to receive a very nasty response and NO refund. There are many other locations to purchase quality shoes; I suggest you take your business elsewhere.

I bought a pair of $190.00 shoes and when I got home I realized I couldn't step into them easily. Because I have hip problems I am unable to reach my shoes. I took them back a few days later but they said "no returns." I was unaware of this rule and they had not been worn even 2 steps except for at the store. A few weeks later I took them again and they said no way. I reported them to the better business bureau and that did not help. One and a half years later I tried again offering to trade them in on a different pair that would work and they said No again. I would not recommend this store. The people who run it are rude. They never called me back and I left messages several times. Also the BBB did not help in any way. I am on a fixed income and $190 is a lot of money.

SAS shoes have always been my go to shoe and still are. But take heed!! If you buy shoes from this store, make sure they have exactly what you want in stock because if they order the shoes for you and there's a problem, you're stuck with them. They WILL NOT refund you. You'll have to settle for a shoe from their inventory and if they cost less than the ones you're originally ordered, you're stuck with a store credit that's unusable. I can buy socks from Walmart. From this day forward, I will buy shoes directly from the factory in Texas. I will never buy anything from New Mexico Shoes again! They should be ashamed, but in reality, they don't give a...

If you buy shoes here you better be sure they are what you want because you will not be able to return them. I tried to return some shoes today with a receipt within 30 days and was told they could not be returned because they had been worn. I informed them that I had merely tried them on at home in my bedroom. They would not budge and kept repeating they had been worn, basically calling me a liar. They did not look up in the computer to see that I have purchased 5 pair of shoes there this year. Will never return to that store again. I will be writing headquarters but since I see multiple people here with the same problem guess it will not help.

I have purchased shoes at this store for many years and the service has always been excellent. Today was no different. Marion helped me find two pairs of shoes that would be comfortable for my specific situation. I have planter's fasciitis in my right foot which is very painful if shoes do not have the proper support. Marion was pleasant, knowledgeable, and very efficient. I felt like a valued customer. I do not understand the less than excellent reviews by others. All I know is that I have never been treated badly and have always been happy with my shoes for years after the purchase. Thank you, SAS Albuquerque!

I am so impressed with the staff!! I was in with my mother who has been having problems with shoes fitting her feet with proper support and cusion. They were so patient with her even though it took about 45 mins. Not only did they find a shoe for her but also a wonderful insert to go with the shoe. Thank you ! We will definitely be back.

The shoes are considered expensive but last forever (5 years for my sandals). I find they are the most comfortable & have the best support, so they have a great fit. SAS also stocks narrow to wide widths, which other stores do not. Although not highly dressy, I wear them on special occasions by accessorizing my outfits.

Sammy, who greeted us at the door, was very professional but attentive to our needs. After asking me the right questions, he found the right shoe I was looking for. He also fitted my husband with great shoes, paying attention to my husband’s needing help with speciality laces because of his Parkinson’s.

Hola a mi me encantan estos zapatos pero ya son 2 pares que se me rompen de el lado de afuera cerca de mi dedo chico ,y no entiendo porque esto me pasa cuando la suela xe mis zapatos todavia esta nueva por esa razon ya no quiero pagar tanto por ellos ,que pena verdad?

They were very helpful my dad has a hard time with shoes and they found the perfect pair for my dad he was very happy he lives in a nursing home so it was very special and them to take care of them the way they did I like to thank you all very much for the help

recently took the advise of co workers and bought a pair of shoes... greatest decision I've ever made... these shoes saved my feet. great investment. they even have insoles to replace inside the shoe which makes my shoes last longer... thanks SAS

I had a very pleasant shopping experience at the store. The associates were upbeat, attentive, and fitted me with a pair of shoes that fit my needs. I recommend the store for their excellent customer service and high-quality, handmade shoes.

If you're in need of fashionable, stylish, and comfortable shoes, then you absolutely must check out this store. I can't recommend it enough, especially if your feet are killing you! The level of customer service is truly exceptional.

Had the best experience today , thankful to have met sales associate Alicia .She was very positive and happy made the time very enjoyable. I recommend that you stop in and see her she knows her shoes . Thank you Alicia !

I received exceptional customer service from Sammi when I purchased a new pair of shoes for work. The shoes were expensive, but well worth the cost in that I’m on my feet all day. Thank you, Sammi! Thank you, SAS!

Not happy with sales people. Two started to talk with us then disappeared. One finally stayed with us, got us the shoes we needed and competed the sale. Shoes not the quality we expected.

My black men's navigator are my trusty travel-shoe companions. They're easy to slip on and off at airport security, and the cushioning keeps my feet comfortable during long flights.

The arch support kept slipping on my right foot The person working there told me I'd better make sure they fit properly fit properly. There is no returns or exchanges.

I will never ever shop there again. The shoes are great but the customer service is some of the very worst I've ever experienced in my entire adult life (68 years).

Great customer service. Over several visits, Sammy helped both my son and I find appropriate work shoes that fit well for both my high instep and my son's size.

The selection was impressively diverse, and the level of service provided was truly outstanding. Looking forward to purchasing another pair of shoes soon!

I'm confident my buddies will flip over the awesome shoes they'll find here. They've covered everything, no matter your style or what you're into.

This was my first time shopping here and I'll definitely be back. I had never heard of SAS and it's instantly become my go-to place for shoes.

Greg brought out a couple of options he thought would suit my needs best. It was a nice touch, and it definitely made my decision easier.

They have an excellent selection of excellent quality shoes and insoles here. I came here for any and all quality footwear I'm needing.

The store is very open and the selection is incredible, I really like that all of the shoes are good and of a higher quality.

It was a great experience. Great people that work there and I left with a pair of wonderful shoes. Love them and the store!

Great shoes...BUT I REFERRED A FRIENDS AND THEY WERE DISCRIMINATED AGAINST.I WILL PROBABLY NOT SHOP HERE ANY MORE.

When we're in Albuquerque and my wife needs shoes this place always seems to have what she's looking for.

What an awesome store. Great selection. The employee Greg is very knowledgeable and easy to talk to.

Great staff. Very helpful and knowledgeable. We had a wonderful experience. Highly recommended.

Helpful people and the BEST, most comfortable shoes ever. Worth the price. They last forever!

Very poor return policy. Horrible customer service. Don't know how they stay in business.

Rude manager, very poor return policy. This store is giving SAS shoes a bad name.

Great shoes with helpful staff to help you find just the right pair of shoes!

They were very helpful and they had a good supply of shoes in many sizes.

REFUSED TO EXCHANGE UNWORN SHOES, A GIFT FROM MY MOM, WITH RECEIPT

Terrible return policy will never buy shoe there again

I love their shoes. They are more comfortable for me.

Best fitting, most comfortable shoes. Helpful people.

Very good service and oh so comfortable shoes.

Finally a shoe store with wide width in stock.

Great, comfortable shoes made in USA

Very helpful and great shoes.

Great shoes $185. A pair?

Great staff and shoes

Expensive shoes