I love the products they sell but the customer service could improve. For a while I went to ulta because I received much nicer customer service but recently when trying sephora again I can honestly say it has improved. There's just one older Porto Rican woman that could be a bit nicer and not so nasty when you ask her for help.

I love this Sephora! Parking is a little hard if you don’t get here early. You may have to walk a little further to get to the store. The employees that work here are so helpful. I even have a favorite few who I visit to ask questions about different products. Sephora has a lot of options for beauty and skin care needs.

Philly is a godsend!!!! I have the worst time spending my money and she helped me find wonderful products that I absolutely love and didn’t feel guilty buying!!! Such kindness and willingness to help is a rare find for me, and she just exceeded all my hopes and expectations. 5 stars, over and over again.

The store was jammed, mid-weekday. Some bargains, some things very expensive. So many different brands so it's good for comparing. I was looking for samples of the Merit makeup line but they don't carry it in the store, so my visit was unproductive.

Monique Monique Monique . I dread coming in here bc it’s so busy. BUT MONIQUE helped me on a level that the other lady’s didn’t/wouldnt. She helped me over and beyond. Relatable and gave me her very own personal recommendations and they were fire!

I had an incredible experience at Sephora, and it's all thanks to Monique! From the moment I walked in, Monique greeted me with a warm and friendly smile. Her knowledge and passion for beauty products truly shone through as she assisted me

Sephora's shopping experience is to test out products before purchasing. I was doing exactly that until an unpleasant staff, Liesel (older lady, dark hair, unkempt looking), approached me in a disgruntled manner and questioned what type of

This place is filthy! We have been in this store three times in the last few months. It has consistently been absolutely filthy. The testers have clearly never been cleaned. There is a layer of actual dust and fuzz on a good portion of the

Service was good. I came here on Sunday which can be crazy hectic. But I placed my order online and selected in store pick up. So my transaction went smooth and quick. Thankfully the line was very short. Sephora is usually a nice enjoyable

I can't tell u how much I love this store. not only have the ladies here helped me find products that won't make my skin freak out but they also recently taught me how to put on lashes and seeing that I was having trouble and that I don't

It was pretty busy and I had to wait for an employee to come color match me. I had a gift card from my birthday that I used to buy Fenty Foundation. It goes on so nicely. The previous person color matched me wrong a year ago and I've been

Today was my second time at this location and I left with a major ick feeling. The workers in this store are so fake nice and follow you around just staring at you! If I tell you I don’t need any help it means I don’t need any help. Also,

Went with my daughters didn't want anything Josh (trainer) approach me and my oldest daughter. When I tell you customer service OUT OF THIS WORLD. Thank you for making our experience wonderful! Wait there's more... Holly the cashier made

Wasn't bad, wasn't great either. You either can't get any help or you get 4 different people coming up to you. Staff is helpful, not always as thorough as they should be though. They make you feel rushed through and they would rather get

This 5 star review is mostly due to the excellent service that Noemi provided. I do appreciate her for not rushing me when she was helping me find products for my skin type. She seemed to genuinely care about helping. Which is the first

Store is crowded, understocked, and has way too many employees for the size of the store, majority of which just stand and do nothing besides talk. Talked to 3 employees while I was there: Kasey, super sweet and helpful, would 100% want

Honestly this Sephora was all over the place. As expected, when I walked in, someone greeted me at the door and asked me if I needed help finding anything, which is fine, but I said no thank you. Soon as I walked down the aisle from the

As a former employee (who’s visiting from out of town) I was SO impressed by the customer service. As soon as I walked in, I was greeted with genuine smiles. Odette was such a doll and so was every other employee I had the pleasure of

I had a great experience! Was looking for some foundation and Laura M came over and asked if I needed help. Which I did!! She used a camera on a store phone to make my skin to the perfect shade! Which we found out I was way off!

Liesel and Theresa are so very kind and helpful. The team works so well together like a well oiled machine ! Julie , the manager, creates the cohesiveness with her staff- this makes for a really good experience for the customer

Sephora is one of my favorite stores! I am a true girly girl! I love good skin care, makeup and perfume! To have several brands of all three is a wonder land! I love that you may request samples of products, your intrested in.

The place was a zoo, but it was also Christmas Eve. The employees handled the crowd well and provided excellent service. They helped find what I was looking for and got me out in a reasonable amount of time.

The employees from this Sephora are the best, they are so nice, eager to help and patient ❤️❤️ I did get the lady’s name (the one with short, blonde hair) but she is so helpful and literally made my day!

Staff are always pleasant and very helpful. I appreciate good customer service... and not the "self-serve" approach from Ulta. It's worth the drive from the beach just for the personal service.

Taylor was amazing when it came to helping me pick out products. As a man who hasn’t dealt with skincare before, taylor really helped me choose and understand the products for my skin type.

Shout out to (Alex) the (Fashion Make Up Queen) at the Sephora St. John’s Towne Center. Alex never let’s me down when it comes to showing me the best products that bring out my best

I loved being able to go in and look around and not be pressured to buy anything. I tested products I was interested in, and there was plenty of staff to ask when I had a question.

I came with a Christmas list for my granddaughter. April was AMAZING in finding everything on the list easily and so pleasant. Thank you, April. Great Experience. Susan Stepp :)

I’m clueless about make up but Monique took her time to educate me on my skin type and what makeup is best for my skin. She was very professional, friendly and knowledgeable.

Had a worker help me from the time I walked in to the time I checked out, either because I'm black or they're really attentive. But I got what I needed and I'm happy

WAAAYYYY too small of a store to accommodate the number of shoppers + employees. I love Sephora but this store has REALLY got to expand!

Little crowded this visit, but it was a Saturday. The staff were very helpful and attentive the requests and needs of shoppers.

Amanda at the perfume wall was absolutely amazing! So kind and inviting, felt like I knew her all my life! Five star service!

Asked the girl for a sample of Fenty foundation and she literally put one drop in a sample container! Smh! Do better Sephora!

All the ladies at the Town Center Sephora are totally dedicated individuals. Can't say enough good things. Thank you

I got the Full Glam with Sotho she was great, everyone was great. They really care about their clients

My favorite cosmetic and perfume store. Always have my favorite fragrances available.

Concept is great, but consistently disorganized with subpar customer service.

Usually have something i can use. Some employees there are very helpful.

Really friendly staff. Super busy inside but pickup was fast and easy.