I come here very often and it's always been a wonderful experience. The Sephora employees are so educating, humble, and FAST! If you ever feel uncomfortable about walking in because you'll feel uncomfortable due to lack of make up or skin care knowledge DON'T WORRY! That's what they are there for. Super awesome location.

I wanted to make a quick stop here to get a foundation for my birthday makeup. I was in a rush, and Shanerica helped me in the most efficient and friendly way- she matched my skin and found a foundation that met all of my requirements. I was very satisfied with my shopping experience here.

This location is absolutely filthy everything on the shelves had gunk dirt or someone's hair on it. My girl did not feel comfortable touching anything inside the store and wanted to immediately leave. I didn't even have the chance to take a picture to show how gross it was.

The Willowbrook staff is lazy, rude, Thecall was dropped five times no one EVER answered. This is unacceptable. I like the Galleria, Woodlands locations. This location has a VERY low customer service rate. The Manager is rude along with the no diversity team.

Absolutely Worst customer service managers are not well trained! Especially named Nikki the store is a complete chaos. I always shop online and the 2x i went to the store its not well kept! And management is not trained! I feel sorry for the employees.

Terrible customer service! This location is usually a mess, with staff that could not care less about their customers but usually you put up with that because you're in a JC Penney, not a real Sephora. Today I went to use a coupon I had and

Today I visited looking for a new skincare mask. Jessica assisted me with great patience and communication while I browsed. She gave great recommendations and I left fully satisfied after choosing something new. She also sent me home with a

I have only recently started shopping here and there have been 2 girls who I've encountered that were extremely helpful and complete sweethearts, I wish I could've remembered their names. They're the reason I've come back and spent my money

#ZeroStarAlert They deserve nothing. I scheduled a $60 make up session for a wedding in HTX, I’m not from there. I was across town and had no clue it was so far with traffic especially so I called to let them know I would be late. They lady

I had a great experience shopping here. The staffs are very helpful and made sure I got the right makeup products matching my skin. However they did not come up to me, I had to go and ask for their help.. they were mostly busy chatting with

0 STARS - Employees need BETTER TRAINING on customer service to serve all races! Have been here twice and not 1 single person offers to assist me when needing help. I have felt discriminated, especially when I stand there to ask a question

Melissa was super helpful even when I tried to shy away from her help…she was persistent but not pushy at all! I’m glad she didn’t give up on me! After all my years of being a Sephora customer I truly felt like someone finally helped me in

I have always been treated nice there. However, I called to make a makeup appointment (need stuff). She told me she was "booked for the month." Then she said, "Do you want to come during the week?" This is Wednesday . . . huh? I said, "You

I absolutely hated it ! I am a African american woman and I promise you they let the Caucasian people shop it was three women that followed me around the store constantly asking if I needed their help I looked in the mirror to put on a lip

It was ridiculously busy when I went and their system was unable to find my card under my number. I decided to wait around until they fixed and look at more items. While I was waiting a woman named Shay gave mom samples of face lotion, and

Of all my years of being a rogue customer and visiting multiple locations over the U.S. This location is notably the least attentive or friendliest store. Today solidified the subpar experience I receive her after an interaction with self

I want to publicly declare (yep it's that serious) my sincere & heartfelt THANKS to Angelo for color matching me to Bare Minerals Loose Powder Matte Foundation in Neutral Dark 24. I ran in at about 8:15pm Saturday night needing makeup for

kay i’m going to be honest i wasn’t happy the way i was treated. I’m a ‘brown person’ i was just going to shop for perfume this lady comes up to me asking if she could help she seemed nice. hahhhah i was wrong my sister was being decisive

Poor customer service, I asked one of the store atendee to help me with serum selection, she gave me one type and left , I was trying to buy the product but I have the “try me” sample at this time. I went to the cashier to ask her but she

I went to this location just yesterday and at first I was just looking to buy my powder base but I end up buying a cleanser that was recommended by the sales rep. And I must say that I tried it and I love it. But my feedback is about the

This review is relating to the beauty services (60 min full makeup services) I received yesterday. I had to book a last minute appointment the day before. I've never gone to Sephora's beauty specialists as my go-to make up artists before

I always go to this location for my beauty needs. Everyone there is always so helpful but what compelled me to write a review today was Jacey in the skin care department. She took her time with me to address every skin concern I had. She

I have been to Sephora’s in about 6 different states and I have never had such a great experience as I did at this location! I am so sorry I didn’t get the Woman at the doors name because I encountered her first and she set a tone for my

Went in after shopping at Akira, so I had a shopping bag with me. I came in just to pick up a fenty concealer that I ran out of. The lady in the front was very helpful as I couldn’t remember the color (she is the only reason for the one

I like Sephora in general, but reading all the reviews here... It's so true! This sephora at the willowbrook mall got a different kind of mean vibe. Every time I go in here, I've also felt those pushiness and the condescending look if I

Recently stopped in for foundation and I was helped by Selena who was AWESOME and nailed my EXACT shade immediately in just ONE attempt and less than 3 minutes. I was skeptical because most consultants get it wrong, but I ended up very

Visited this location yesterday with the intention of buying a full face of makeup, but was never helped, even though several employees looked toward my direction. Just because the name of the store is nationwide, doesn’t mean customer

Let me start off by saying the women at the register were very nice. That’s all I can say about this store. (Store visit 3/18/23) There was a man that wore a black hat that followed me (which me made it very hard to shop for concealer)

They have a cologne sample box that was 65 dollars and you get a free full size one . The sales rep who was helping me out with the Cologne Told me that I could get this bottle so I was like cool and went tot check out. While I was

I’m always afraid of going in to makeup stores in general, and walking in to this Sephora confirmed my fears. Upon walking in I was nicely greeted by a woman, but I used a term incorrectly (I said Beauty IQ instead of Skin IQ) and

Employee at register signed my girlfriend up for a credit card without consent. I’d imagine they have to meet some sort of quota but to for an an employee to do so in a deceptive manner is a terrible business strategy.

Horrible staff. My friend and I had spend over 200 worth of makeup and other products. The Staff made us very uncomfortable and following us to the register. Would not recommend anyone to come here .

Great products. Awesome customer service. Well stocked inventory. Well staffed. Employees know each product line. They're extremely helpful. The Employees understand the 3 Ps of customer service.

I got directions and it's not located there anymore! Google and map quest sent me on a wild Goose chase! Even tried to call the store and it went to a recording saying they were unable

I was followed as if I was stealing..and when I asked one of the workers a question she had a nasty attitude. Wish I could give them no stars!! I’ll shop online or at another location.

I came in knowing exactly what i wanted and where it was, but Tee at check out was amazingly friendly and I just had to write a review to showcase her. She really made my day !

They are so rude, save yourself time and don’t go there, if you want to be treated good Terrible management and customer service, basically they’re getting paid

Ashley helped me and my daughter on getting matched. She made sure she went above and beyond on making sure we got everything we needed.

They are usually very busy. Never had a bad experience. I order a lot of stuff online and sometimes if it does not work I return it at

I called customer service regarding a issue I had with a return/ exchange no one reached out to me.