The service is very fragile, as the behavior changes completely at the first problem. When you are making a purchase, the service and deadlines are perfect, but when we have to do a recall, you are treated like "trash", deadlines are not met and contact returns are not made. Terrible store to buy from. I'll be back again.

I purchased a ring and they assured me that if I needed to exchange it (due to size) it would be super easy. I requested an exchange, the deadline (two weeks) expired and I received no contact. Today they informed me that it will be another week behind the deadline they informed. Extremely slow exchange process!

Excellent, I have always been very well received in this store! My special praise goes to the attendant Heloisa, very attentive, I bought new rings for my parents, glasses and currently my family have also become customers of the store! Branded products at fair prices!

Bad experience... My glasses are already long overdue... They called me to pick them up however, it was a mistake, they weren't ready yet. I wasted time and the trip. They do not respond promptly to messages. My experience has not been good.

I went to make an exchange at Safira in Praia de Belas, which at the time of purchase (Barra Shopping) was informed that it could be done at any store. The reason was just size. At the time of the exchange, the person who helped me asked if

The place, like optics, is terrible. I took a new frame to install lenses and the frame was simply delivered by the store completely crooked and full of gaps in the temples. The attendant, with terrible manners, said that the frame had been

I was attended to at the Ipiranga bourbon shopping mall by the saleswoman Clarice. Great sales professional... showed me the difference between the glasses I had and what I was looking for... attentive... honest... offered me polycarbonate

Terrible attendance! When buying a watch, it was once a crooked face. He started to pay some attention when he saw that I took the money . Soon, two links needed to be reduced, which was done immediately, however, the watch came back

I took a bracelet for repair under warranty, they charged me 50 reais and they still returned it to me with a problem that wasn't there, and they won't fix it!!!!

The after sales service is terrible! Only serve well before the sale