When we visited this restaurant, our experience turned out to be very unpleasant. Food quality was disappointing, some dishes seemed undercooked or poorly seasoned. This lack of attention to detail left us feeling dissatisfied and, unfortunately, led to stomachaches later. On top of that, the service was lacking, with disinterested and disinterested staff who seemed unresponsive to our concerns. We expected immediate help or at least a willingness to address our discomfort, but unfortunately, that was not the case. It is important to note that while this specific experience was negative, it does not necessarily reflect the overall quality or reputation of the restaurant. However, we hope that the establishment will take customer feedback seriously and take appropriate measures to improve food safety protocols and the overall dining experience. If you feel stomach pain or discomfort after eating at this restaurant, it is recommended to seek medical attention, as it may be a sign of a foodborne illness. It is essential to prioritize your health and well-being in such situations.
Food: 1
Service: 1
Atmosphere: 1

When we visited this restaurant, our experience turned out to be very unpleasant. Food quality was disappointing, some dishes seemed undercooked or poorly seasoned. This lack of attention to detail left us feeling dissatisfied and, unfortunately, led to stomachaches later. On top of that, the service was lacking, with disinterested and disinterested staff who seemed unresponsive to our concerns. We expected immediate help or at least a willingness to address our discomfort, but unfortunately, that was not the case. It is important to note that while this specific experience was negative, it does not necessarily reflect the overall quality or reputation of the restaurant. However, we hope that the establishment will take customer feedback seriously and take appropriate measures to improve food safety protocols and the overall dining experience. If you feel stomach pain or discomfort after eating at this restaurant, it is recommended to seek medical attention, as it may be a sign of a foodborne illness. It is essential to prioritize your health and well-being in such situations.
Food: 1
Service: 1
Atmosphere: 1

very bad experience..the people working there can't even understand english properly..i was asking them for jalapeños pepper and they don't know what it is and it was showing in their menu picture and while taking order the guy told ok we will add and after that they didn't add do i asked them can i get ut on side and they can't understand and then i asked for peri peri dip which is written in their menu and they gave me chilli dip amd bare in mind i payed extra for it and again they didn't understand and the chef from the kichen was screaming in hindi as if i was asking it for free ..so overall experience was very bad ..they need to work on customer service a lot.
Service
Take out
Food: 3
Service: 1
Atmosphere: 1

Ordered food, it was stinking. Staff refused to accept despite me saying I’ll bring it back to prove it. The person I spoke to said rotten food is nothing to do with the law. Definitely a freshie without any clue. Keep the refund I don’t want it but stop selling chicken that seems like you washed it in salt before cooking to mask the stench. All this could have been avoided if u just said sorry sir we will make sure we don’t sell to kids!!! I have been in acquisitions of 150 KFC’s and have had my own restaurants so I know about food.
Service
Delivery

My son and his school mates went here, bought chicken burger with MOULD on it ,when they complained, instead of making another burger or a REFUND, the staff gave the students A PIECE OF STRIP , i repeat ONE PIECE OF STRIP! ridiculous! Very unhygienic! Should be reported to the food and safety people as i can see there are lots of complaints in here... do something about this soon enough your branch will be shut down! I will make sure to pass this to the head of SAMS franchise..
Service
Dine in
Price per person
£1–10

0 reviews They always takes forever when you order online uber eats, busy times or not weekends or not it doesn't make any difference for them. Always taking long to prepare your food. It says 20 minutes on the app as it’s on the corner but I always get my food in at least 1 hour from ordering.
Service
Delivery
Meal type
Other
Price per person
£40–50
Recommended dishes
Cheese Slice, Burger, Fries, Chicken Popcorn, Chicken Wrap, Wraps, Chicken Strip Burger, Mighty Burger

Went there today And the staff were very rude from the jump. I thought I have my baby with me and getting through the door was a struggle so I thought no turning back. I ordered a box meal and the fillet burger was tough and rubbery, so I got up and showed the worker and he didn’t even flinch. Please people don’t waste a penny in this pathetic excuse for a chicken shop.
Service
Dine in
Meal type
Lunch
Price per person
£1–10

Avoid Sam's Chicken at all cost as they are very RUDE. Their customer service is absolutely appalling. I called via telephone the gentleman had cut the phone on me twice! I was not being rude to the gentleman for him to cut the phone on a customer. Having said that he had no explanation as to why he had cut the phone off twice on me. I'd rather pay me more somehwhere else than going to Sam's Chicken. You've lost a regular loyal customer. AVOID

This place making JOKE'S AROUND!!@@@CAN U IMAGINE GUY'S IF U WANT TO ORDER SOMETHING ON-LINE UBER JUST EAT ETC THEY CHARGE DOUBLE PRICE'S.FOR EXAMPLE STRIP-BURGER PRICE IS 4£ STRIP BURGERS PRICE'S R 1.50£ 2£ TOP.FILLET BURGERS 5£ JUST BURGER&1PC OF CHICKEN 2£ crazy people.......FOOD QUALITY IS OUT OF 1O.....IS 6 SO PLS.THAT'S THEFT!!!!!B CAREFUL WITH THEM.RIDICULOUS PEOPLE!!!!!!

The food here is really sub-par and the customer service is non-existent. Have given this place plenty of chances and the fillet burgers are always thin, soggy and not fresh at all. Their fried wings are also soggy, but they have a strange metallic taste. Spend your money elsewhere
Service
Dine in
Meal type
Dinner
Price per person
£10–20

Expensive small portions. Bad cutomer service, from staff member who treated me as if, im a fool, staff member arguing with me, and raising his voice, in front of other customers. Also got short changed on my refund...not good. Not happy. ... it looks as though sams chicken management got rid of this staff member i have raised the rating to 3 stars

Sams chicken is the best food you could ever eat in your whole life ever. The wrap and chips are 100% delicious goodness. Yay Sam’s Chicken.
Service
Dine in
Meal type
Lunch
Price per person
£1–10
Recommended dishes
Spicy Wings, Peri Peri Wings, Chicken Rice, Burger, Fries, Chicken Wrap, Mighty Burger

Popped in today for a quick munch, wasn't too impressed the last time i came a few years ago so i thought give them another chance. Was reluctantly attended to by a woman, no smiles no hellos! Snatched the cash out of my hand and passed the food to me with no emotions not even a "good night" WOW such good customer service!

Whenever you enter the restaurant, make sure you are served by the two gentlemen there. They have more patience and listen, not like the South African woman who gives you prices and offers that you do not want when you want something separately. Very rude woman. Walkout if you see her there.

They always takes forever when you order online uber eats, busy times or not weekends or not it doesn't make any difference for them. Always taking long to prepare your food. It says 20 minutes on the app as it’s on the corner but I always get my food in at least 1 hour from ordering.

Sams Chicken is one of the most delicious and tasty fast food you can eat in North London. It serves chicken strips, stakes and breast. Seasoned rice and lots of tasty bits. This place could rival any popular fast food joints. If I had to describe the food - I would say "Yummy!

The food was absolutely disgusting and the order wasn't correct I spoke to a member of staff on the phone made a complaint he wasn't helpful at all and was very rude he put the phone down dog is like dog food
Meal type
Lunch
Price per person
£10–20

I ordered strip burgers with cheese tonight but unfortunately all of them were completely cold , we couldn't eat them , I'm not happy at all. I'm not gonna order again Customer service is awful …

Horrible staff Uncooked pink chicken in my burger never again and not the first time
Service
Take out
Meal type
Other
Price per person
£1–10
Food: 1
Service: 1
Atmosphere: 1

Chicken is always soggy..everytime I go there cause is near my house and I'm starving chicken is hard, slightly warm and not crunchy at all..everytime I go there I think it will be nice...everytime I regret it..

Not the best SAMS in town
Service
Take out
Meal type
Dinner
Price per person
£1–10
Food: 2
Service: 2
Atmosphere: 1
Recommended dishes
Chicken Strip Burger

Always great food and hot too!
Service
Delivery
Meal type
Dinner
Price per person
£20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Burger, Fries

If I could give it less than a 1 star I would. Don’t accept orders if you have no intention of fulfilling them. If you sign up for apps that allow this to happen then you need to speak with them

Ordered here from uber eats , spent £22 on a family boneless deal, I recieved litterally a kfc zinger box meal , in a kfc bag , with a recipt from kfc recipt for £8.79... What a joke.

Food is descent for takeaway. Staff tend to be angry/moody and tend to give you stale fries unless you request fresh ones, often see them wipe their hands faces and don’t wash hands

Consistently good quality chicken for a fast food joint (better than the big chains imo) and pleasant service - it's obviously fast food but considering that, it's good stuff.

The worst customer service I’ve ever seen what a rude staff Never buy from there again
Service
Take out
Meal type
Lunch
Price per person
£30–40

Best chicken in London, cooked in rapeseed oil so gives it a lovely fresh taste and not too greasy. I usually eat half my body weight in wings from this place.

Clean in side clean food nice hard working people Harlesden excellent fried chicken and chip and pizza I rate the place where it is clean they are clean

i ate here and got the maddest diarrhoea/food poisoning for 3 days afterwards. Avoid at all costs, this place is dangerous and should be shut down.

Good food. But horrible chips, and it's not the first time. Chips were old fried 2nd time
Service
Delivery
Meal type
Other

Roadmen eating here everyday. I cannot go there now. Food looks greasy and discusting anyway. Would rather eat piegon #joke # …

The very cheap offers advertised are very good, service is efficient and considerate. And you can eat in for no extra price.

Goos services staff name. Shehan
Meal type
Dinner
Price per person
£10–20
Food: 5
Service: 5

Half Chicken can do with more seasoning and chips arrived cold
Service
Delivery
Meal type
Dinner

Chicken tastes horrid n the lady tells u what pieces u can have not what u want like she owns sams smh

Very disappointed! Food is awful and customer service is zero. I won't definitely come back! AVOID!

The prices are good and the food tastes nice. However, the impolite staff ruins the experience.

Fresh food made while you wait except for wings/chicken peice that can be stitting for a while

Very busy so quality is good but not well mannered when it comes to dealing with customers.

Ordered via just eat and my food never arrived. And they refuse to help. Major thieves!!!

Finger licking chicken Sam's are the best chicken shops ever beat KFC without doubt.

for two burghers I waited 45 minutes! of the lowest kind! it doesn't deserve a star!

Take away Peri peri meal, burger was great, chips was hot and you can try that too.

Bloody awful, worst chicken I have ever bought. Dried out and rubbery. Never again!

Damn it tastes good and the price is amazing.... The strip burger is excellent

Nice place thanks
Food: 5
Service: 5
Atmosphere: 4

The chicken from Sam's is WAY better,flavour wise,than many similar chains.

Awful rice. Don't try it
Service
Take out
Meal type
Dinner

For all those sad times, Sam's is always there to comfort you xD

Amazing food and great staff... highly recommended. …

Food is nice but these guys are really stingy qith sauces.

Good. It would be great if their uniforms are clean.

There's no heater at all and I eat uncomfortable

My all time favourite Strip burger …

Pretty good for the price. Clean and fresh

They ve got good recipe for mayonnaise .

service is a bit slow but food is tasty.

Excellent service good value for money

I CAN'T GIVE'T MORE THAN 1 STAR . . .

Good value for money, tasty chicken.

Great place for great bbq chicken.

Fast service and tasty chicken.

Delicious selection of chicken!

1 hour for delivery seriously?

Very clean and friendly stuff.

The Service & Food was good

The best chicken in Londen

The best chicken in London

Very good and teasty food

Nice spot in Cricklewood

Bad service rude staff

Nice Peri Peri chicken

Best chicken shop

Delicious chicken

It was tasty.

tasty Chicken

Nice place

Brilliant

Good