Excellent experience at the store. I bought my phone from Samsung online and struggled with moving my large app stack over to my new phone. I walked in, and the team was very helpful. Especially, the young man with braids ( shame l did not get his name). He was very professional and knowledgeable.

Great experience at the Samsung store in Canary Wharf, a special thanks to Sean, who was extremely knowledgeable, understood my requirements and priorities. He was excellent. Looking forward to using my new tablet in its white cover. (I would recommend more colorful covers ).

Very customer friendly. The staff know their stuff and patiently explain things and answer all your questions. Jason and Phoenix were wonderful. I went with the intention of buying nothing and ended up purchasing not one but two items!! Would definitely go back.

We bought S22 Ultra at the Samsung Canary Wharf. We were left highly satisfied with the service from one of the salesperson. He was very polite and helpful. He helped us make the decision and he knew all about the features of the phone. He was cute too

Probably the smallest yet best overal service as opose to two other experience stores in Westfield and Oxford St. Staff here is always helpfull and informative. Went there recently got new smart tag, got gratis key holder and packet of sweets …

A brilliant team is working here. Today I bought a new Samsung Galaxy and they helped me with transferring all my files from my old problematic phone. Especially huge thanks to Annica for her patience and support, and also to the store manager.

Regrettably, I had a negative customer experience at this store concerning staff interaction. My fold 4 kept intermittently blacking out / resetting itself when I opened the screen, which turns out to be a common issue with the device. Only

Today I was in the service I will say one thing I am satisfied with the service I have no objections. A nice dude replaced me with a protector from the main screen in samsung fold 4. For which I want to thank him. Overall satisfied with the

Yeah, yeah, we get it. Big cheese pay big prices. Well Samsung, We're not mice and we're can easily go elsewhere and get better services, so stop trying to bamboozle us with fancy words like 'loyalty' and 'must have guarantee', while trying

Not sure what all of the other previous comments were about . I have been to the store 3 times this week with the last time ending up buying a phone . The staff were super friendly , helpful, knowledgeable and even the way how they treated

Took time off work to get to the store to make a purchase. Apparently I got there too late when and the closing time shown online was wrong. In any case, was hoping they'd have some courtesy given they displayed the wrong closing time, and

It is incredible that how is it possible to try 6+ months with online customer service to help you access your files app that unexpectedly constantly crushes and noone of the specialists have not been able to find out why and finally these

I had a very poor experience in this branch today. I popped in to get some info about the newest earbuds. A lady who I can’t remember the name of was giving me some honest and useful information which I really appreciate. Since I already

Be careful what you buy here, as the product might not be of good quality when you take it back home and they won't exchange or refund. Apparently they only exchange or refund if you buy online so your better off buying online. The sales

I went to the store to fix an issue with my new watch strap band. The store employee told me to contact samsung online chat support as the watch was bought online and they had nothing to do with the online store. Two completely separate

I went today and it was great, my current phone could not charge, there was a young guy working there, first he tried to clean the phone port and as that did not work I decided to buy a new one , it was all a bit against the clock as my

5 STARS - The team at Canary Wharf is incredibly friendly and helpful, and really went above and beyond to help me with my queries and with the buying process. I was particularly impressed with the knowledge, and expertise of the staff.

The person who dealt with my enquiry was helpful enough so no complaints there but I was looking at seeing how much would be offered for my just over one year old S21 and the amount was derisory. The best and who I went with and without

Visited the store for a screen repair. Assistant was really helpful on the process. Also gave me some interesting info on new models and things to consider when choosing, all good. Went away, backed up my phone and returned to get it

I've had Samsung phones my whole life, but ironically they keep getting worst. They keep downloading unnecessary unwanted updates even when we try to stop updates, remove permissions for continuous updates, but somehow they're always

I've had a lovely experience, I had a problem to solve asap and the staff was very kind to assist me straight away as they got a cancelled appointment. K was also very kind to make sure I back up all my data from the phone before I

Purchased an S23 Ultra and a watch. Mohammed Khan in-store was extraordinarily helpful and efficient particularly in spending 1 1/2 hrs transferring data and dealing with the cashback and discounts. Can't fault the team. Carl

Very disappointing, I brought a lead to charge my Samsung Galaxy Tab which I had told them which year and sold me the wrong one ! Thought I was doing the right thing buying the brand accessories? Another trip

WORST CUSTOMER SERVICE EVER. My phone was stolen the other day, I tried to block my device and they told me I had to call the customer service. How could it be possible if my phone was STOLEN? Ridiculous.

Simply awful! Basically no customer service or good manners. It seems they are doing you a favour keeping the place open but if you need any help you can't find anyone willing to actually work

The experience that I have was grate the staff was amazing and help me a lot them find a nice folution for my phone problem. Top costumers service really happy to help 5 star for them …

Great experience in the heart of the city, I recommend spending time interacting with the latest devices, the staff are available to assist with any questions, thanks for looking after us

I had an excellent customer service by the manager Philip. Extremely knowledgeable and polite who explained everything I needed to know to make an informed decision. Many thanks Phil.

As ever with the Samsung shops, the care and attention yo detail is exemplary. Today Mohamed Khan. Was my assistant. He did nit fail me in anyway. I am very pleased with the service.

5 stars for the staff. They guided me appropriately and best thing, they give priority to customer and provide necessary advice which works in the best interest of the customer.

Had issues with my screen protector, so booked an appointment. Mohammad from the experience store attented me. Super fast, super smooth, much satisfied with the experience.

Phillip and Muhammad were really helpful with our requirements…knowledgeable with the product details and guided us well towards the purchase…a happy customer at the end.

Excellent employee. Very helpful. I needed emergency charging so I could use my satnav to get home, and he allowed me to charge it at their desk. I really appreciate it.

A big thank you to Brendan for his excellent support with my new phone yesterday. His professionalism and service focused approach with customers were exemplary.

Find the Rice guys (store, not the food truck), the samsung shop is directly below this level. Great team, who are very knowledgeable & super fast. Great service.

What lovely people who work in this shop at Canary Wharf There customer service is excellent....the young girl and the young fella were so helpful.

Went today to change the screen protection for my Fold 4. Shaun took care of everything in a brilliant manner. Very helpful and nice to talk to.

AS seen on the previous comments, this store is a Joke. I needed to change my screen protector on my z Fold 3. It kept unwrapping which

Absolutely awful service - they spent more effort checking to see if the phone was genuine than they did repairing it.

Great service from Sean very helpful and knowledgeable. He went above and beyond to help with my queries. Thanks

Sean and all the guys in this shop in Canada pl are so professional and with real knowledge. Congratulations

This samsung office is the best. I can't praise them enough. Customer i00% Canary Wharf

Great service from the friendly staff. Bought s23 ultra and other accessories

Mohamed Khan gave the best service, where other stores couldn't help he did

Efficient and quick service. Explained in great detail. notated was fab.

The staff here was very helpful and friendly. Thanks a lot.

Very friendly and helpful support from everyone from store

Fast, friendly and professional service. Many thanks !!!

Amazing store, Mohamed was very helpful

Quick and nice service. Very good.