Bought from this 'experience' store rather than another retailer to ensure if there was any issue with the product, the resolution process would be more straight forward as I was dealing with the manufacturer. Unfortunately this was not the case and I regret shopping here. The purchased product had a fault from the first use, so I returned to the store and was informed I could not return it there, and had to go through a call centre to find a solution. The whole Samsung customer support structure in Colombia is very unorganised, and it took over 9 weeks to just organise a replacement product. Despite the 'experience' store I purchased from carrying stock. Unfortunately my 'experience' was very poor and it has put me off purchasing Samsung products in this country in the future.

“Experience store” la única experiencia que he tenido es estrés, mal genio y frustración, me vendieron un televisor de alta gama “The SERO” y el televisor solo duro 4 DÍAS BUENO, me comunico a la tienda inmediatamente con la asesora que me lo vendió y no me dio mayor solución, me dijo que llamara a la línea, nadie en la tienda se inmutó a verificar el proceso ni entregándoles el radicado. Los asesores no tienen ni idea de lo que venden, los asesores por vender hablan y dicen falacias frente a las fechas de entrega. Quedó total y completamente descontento con esta tienda y con el producto. PD: están en un centro comercial de alto flujo de turistas y nadie, ABSOLUTAMENTE NADIE sabe dar una descripción de lo que vende o de los trámites en inglés.

Clueless. Samsung support sends me here and these people are totally clueless. What has happened to the brand. Have been dedicated for many years to this brand. No more.

Atienden con infulas de millonarios, se creen mejor que los que les compran

Mal servicio. Adicional a falta de inventario.

Excelente

Normal