Don’t waste your time or money - instead just go onto the Sanifo website and look up a Saniflo certified engineer or company!!! Friendly team but essentially they just put the bottom line before customers and it’s not worth risking your machine and money not knowing what you’re gonna get. An engineer came out to just do a service on my machine before new tenants came in - it was working fine, though running a little longer than usual. Engineer arrived, cleared it out, put it back together. Started running constantly. Then told we needed a whole new machine. (££££) which they couldn’t install until the following week. Left me with an awkward half working toilet. Hours later, it leaked everywhere including into my downstairs neighbours flat. Chased the company all the next day who couldn’t do anything until Monday and was left without any working toilet, shower or sink in my flat for 4 days. Didn’t trust them to come in again after that so I cut my losses and got a Saniflo certified engineer out instead who very quickly realised what was wrong and we replaced some blocked pipe - saved me ££££ on a new machine that I absolutely didn’t need at this point. I had paid for the service in full and Saniflo Specialists wouldn’t offer me anything exempt a limp discount on next service. Absolutely not!!!

They talk the talk, very politely, but don't deliver despite their top of market prices . I spent much more than the cost of a saniflo unit in order to have this specialist company repair my toilet. The plumber, genuinely a nice guy, flooded the bathroom, wiped it up with my bath linen, bleaching my bathmat. Despite the job having cost well over a grand, the toilet needed another plumber who I had to pay £259 to finish the job. I put up a bad review at the time (the only bad review I have ever posted about any business). The company rang me and said they'd look into my complaint (I'd complained directly to the company by email before posting the review, but they only responded when I complained publically). I agreed to take down my bad review. Months have now passed, they never got back to me. I could have bought a new saniflo unit for less than half if what this company charges. Could have had it installed by a handy person for a £100 and then if necessary got a plumber in to finish the job.I paid this company much more than that because I thought they'd take out the hassle. I thought spend a few hundred extra and at least you won't have to worry about anything, for that kind of money they'll manage the project. More fool me.

Ethan came as per appointment time he was very friendly & professional he diagnosed the problem very quickly & I saw it for myself that the unit would be better if it was replaced as it was tripping the electrics and the motor wasn't working properly beforehand anyway. I was adamant before the visit that I was not going to have a new one as I only needed to use it for 12/18mths because Ethane was so willing to try to resolve the issue beforehand I decided to get a new one put in all because of the brilliant customer service he gave me & also to mention Olivia at the office who was my first contact she so very helpful. Thank you C Mistry

Another plumber had recommended a change of the saniflo macerator and quoted a larger sum and said they will come after 5 days! Fortunately I found this company, Pete answered promptly, gave same day appointment.Ethan attended on time,sorted the issue straightaway, all done and dusted within the hour!!! It didnt even need changing, he sorted a blockage for a much lesser price. Ethan was v v professional and v v pleasant . Honestly if anyone there has an issue with saniflo ,and you live in the areas covered by this company, there is no point in looking elsewhere, they are simply the best. Thank you Pete and Ethan

From the first call to Olivia to paying and saying goodbye to Ethan this company are absolutely Brilliant. I would leave a 100 stars if I could. Professional respectful just good people who take pride in what they do. I totally reccomend them to anyone Even though Ethan is a Leciester city supporter and he came the day after they beat my team Birmingham city. He was very gentle and respectful with his comments as a football fan I expected a bit more shall we say Stick but he is Brilliant. And the charges match the quality if the company and it's staff Thank you Both it very very much appreciated. Alan Drew

Had a recurring issue with a Saniflo unit which I’d become sick and tired of trying to fix myself and couldn’t find a plumber willing to do anything but rip my whole wall out and replace the unit - which would cost £1000’s. Tried Saniflo Specialists and Olivia was incredibly helpful - also suggested that they’d repair my unit instead of replace it, which saved me a huge amount of money. Craig arrived on time, was incredibly helpful and fixed the problem with no fuss, and even did a few other repairs for me whilst he was here. Genuinely fantastic service and couldn’t recommend them enough.

My macerator was not working properly. Being recently widowed, I had no idea of whom to contact. My husband would have sorted out problems such as this. I contacted Saniflo and from right from the beginning using their chat website I had excellent service . Within 4 days Ethan arrived and serviced the toilet. From start to finish I am delighted with the professional and excellent service received. Thank you Ethan and Olivia.

From start to finish the service we received we exceptional. They understood the time pressures we had and move things around to get someone to us. Even faced with the snow they still turned up on time! Nat was superb, really friendly, helpful, high quality job and left our place spotless. We will be using again and can highly recommend to anyone looking for a quality, reliable service provider

From beginning to end this business was super professional. They quickly dealt with the problem and were with me in the time that they had given. They were friendly, knowledgeable, respectful and professional and kept me updated as the work progressed. I shall keep their number handy for any future problems. I would recommend this business without hesitation.

from Olivia on the phone to Craig at our house , this is a service oozing care competence and professionalism . Having being quoted over £1000 by a non specialist company the repairs were completed by this specialist Saniflo company for just the call out fee .Craig then gave me a superb tutorial on how to prevent further problems ! Outstanding - thank you

I had 3 guys attend before Saniflo Specialists' plumber arrived. Craig was really competent and went straight into solving the issue. Other plumbers were of no help. Craig was more interested in solving the problem and it turned out to be a really simple fix. He stayed and made sure the drains were all flowing correctly, which was really reassuring.

Ashley was very professional and worked efficiently. He was informative and knowledgable about the products and what he was doing. I felt completely comfortable having him in my house to do a not very nice job. He had great work ethic, he valued his job and the company. I was very pleased with his service! Eloise Rulon-Miller

Fantastic service. Sent an engineer at very short notice for my mother in law who has mobility problems. The engineer was excellent, very efficient and friendly and worked very hard with difficult access to the system. Everything is working again now. I couldn’t have asked for more. Would certainly recommend!

I received excellent service from Saniflo Specialists.. They were quick to respond and the North West engineer, Gareth, arrived within 24hrs. He did a very professional job and was very clear on what needed to be done. Would thoroughly recommend this company to anyone who needs help with their Saniflo system.

Excellent service from start to finish. Our installer was fantastic and nothing was too much trouble. She explained everything and left the en-suite spotless. Also I had problems registering the warranty and my email with queries was responded to immediately at 7pm!! I would definitely recommend this company

We had a fantastic experience. From the point I contacted them online their customer service was excellent. We had Daniel come to the house on time and he was very professional. He was really clear in what he was doing and the repairs that needed to be completed. Excellent all round experience. Thank you.

Saniflo Specialists were just brilliant! My call was answered quickly and professionally. They offered to come the very next day. When they arrived Daniel got everything sorted really efficiently. Everything was left clean and tidy and with a working toilet. Fantastic! Would totally recommend.

Friendly and professional service given. Alec and Craig explained every step of the procedure as I needed a new Saniflo system they checked all the pipe work and gave me useful advise. I had total confidence that the job would be done to a high standard. Highly recommended . Thank You!!!!!

Everything about this process went smoothly. Olivia who booked the appointment was very helpful, the contact was great, I knew exactly when the engineer was coming and he was on time. He was friendly and professional. The job was done quickly and well. What more could you ask for.

Saniflow Specialist’s provided a brilliant customer experience. From the initial call taken by Olivia, to make the booking, to the professionalism shown by the Engineer (Ethan). My Saniflow system was unblocked and left in perfect working order. Recommend 100% and would use again.

Olivia arranged a call the following day and the engineer Ashley arrived promptly and was very pleasant. He identified the issue which was quite difficult to reach and awkward to repair but he persisted and completed the job to my satisfaction. Very good all round service.

I rang for help on a Sunday, an engineer was round on Monday, and by ten he’d diagnosed the problem, cleaned it all out and left everything working perfectly. And had it been broken, he had new ones with him he could have fitted straight away. Brilliant service!

We had a new Saniflow system and new toilet installed. Excellent service, very responsive and fast appointment was given. Great communication all the way from Lulu and the engineer, Ethan did a great job with installing it. 10/10 highly recommended

I contacted saniflow specialists via what's app at 9pm, the saniflow in my bathroom wasn't working. The toilet, bath, and sink we all blocked and flooded with water. Saniflow booked an engineer for between 9-11am. Natalie arrived just after

Saniflo problem sorted within 24 hours. Ethan the engineer was very competent and did a wonderful job. From my 1st phone call to completed repair has to be the best service I have experienced in a long time. Certainly recommend this company.

Our 1 year old Saniflow was making so much noise it was waking up the neighbours. I rang another Saniflow specialist who was away and she recommended these experts. They were able to come out next day, gave quote over the phone and replaced

Cowboys. They arrived later than agreed (their one hour slot) after assuring us my wife could keep her appointment. They still don’t seem to understand why this is a problem. The engineer gave us no indication of what the problem with the

Craig attended to sort out my en-suite. So professional and helpful. Went over and above to resolve the issues. Explained everything in such a nice way and showed me the work so I properly understood . Highly satisfied and I’d recommend

I called Saniflo Specialists just after 9am to fix the saniflo unit and Daniel was on site just after 1:15pm. He tested the unit and determined it need a new non-return valve which he had in his van. Daniel was on time, professional,

I was able to book an appointment within 24 hours of calling Saniflo Specialists. Daniel arrived on time and worked extremely efficiently and tidily. He was pleasant and happy to explain and demonstrate the problem and left the area

We had great experience with Dani flow specialist. The engineer was on time and fixed our toilets fairly quickly. He was also really helpful in explaining the problem, how the system works and how to maintain it in the future.

Olivia and Ashley were both fantastic. Responsive, helpful, knowledgeable and so accommodating. Olivia even interrupted her bank holiday weekend to help sort something. I could not recommend them highly enough. Outstanding!

After trying some other 'plumbers' dealing with Saniflo were excellent, Olivia in the office came back to me over a weekend to make sure the work had been carried out and we were happy, will be using again and recommending!

I had a fantastic experience Saniflo specialists! They recently fixed my unit, and the service was top-notch. Olivia in the office was incredibly helpful and made the whole process smooth. I highly recommend their services!

The engineer Ethan was absolutely brilliant. He explained everything he was doing and was very informative . Also gave good tip about using saniflo descalent from time to time too. Would definitely recommend this co.pany.

Appt confirmed, time slot given. Engineer was on time. Lovely young man very professional. Dealt with the problem efficiently. Absolutely delighted with the service from this firm. Highly recommend.

This company has been harassing me for payment for 6 months despite proof of payment being given months ago. They've just threatened court action and I've paid again. Avoid all dealings with them.

Got appointment quickly after calling saniflo. The young man was very efficient and explained everything very clearly and left everything very clean and tidy. Very pleased from start to finish

Excellent service! Found and fixed the problem within 50 minutes. Very professional and efficient, and came on time. Personable and professional service. Would highly recommend!

Really great service again from Saniflo specialists. Thank you to Olivia and the team for resolving my issue so quickly and efficiently. Will definitely be using in future.

The engineer who attended was a credit to your company. Quickly sorted the problem and communicated perfectly what needed to be done and the cost involved. Thanks

Ethan the engineer was on time, very professional and repaired and cleaned out my Saniflow. Thank you, I would definitely recommend you to others.

Excellent service, very polite and able engineer.Replaced 10 year old Saniflo with a new one. Next day attendance and replacement.

Really helpful and prompt. There was an issue with a slight leak after job done but they returned the next day to sort it.

Problem with Macerator reported Monday, engineer attended Thursday afternoon. Very prompt, efficient service

Saniflo unit all fixed by a delightful operator. Good business model, fixed within 48h of calling company

Brilliant service, charged what they quoted, fixed within the hour of arriving . Mike wolverhampton.

Ashley was fantastic. Very friendly and helpful to explain every step of what was being done.

Arrived on time and at short notice. Ethan was great to deal with and fixed the issue quickly

Fantastic service and very professional engineer. Thank you. Will definitely use you again