As proven by the manager telling me that my case was "Killing his numbers" - Hope you like your car enough to not subject it to the low standards of this business. It took 7 ATTEMPTS TO PICK UP MY CAR and 66 DAYS IN A RENTAL to get my car back in decent shape. If you're actually still considering using this business for your repair, I'd urge you to read this review before selecting them to touch your vehicle. On 7/8/2018 I backed my 2016 Toyota 4Runner into a Pole. The next day, 7/9/18, I took my car to Service King downtown. 7/20/18 - Day 12 - 4Runner wasn’t ready on time. No Biggie, it happens and I still have a rental car, so I'll come by after the weekend. 7/24/18 | Pickup Attempt 1 | Day 16 – Immediately started noticing things weren't right. Long story short, my advisor ended up making a list that was 10 items to fix – AND the rear hatch didn't even close all the way! They'd had my truck sitting out in the summer thunderstorms without the door even closing all the way! 8/6/18 | Pickup Attempt 2 | Day 29 - This was the second time that I arrived at the shop to find my car sitting blocking the sidewalk UNLOCKED in a bad area of downtown. I opened the rear hatch to the sound of grinding metal. I noticed that where the hinges are up at the top was missing 3 spots of OEM paint that the hatch was scraping off. AND they STILL hadn't closed the gap at the top where water was getting in. I wasn't taking the car in this condition and my rental coverage was running out due to their negligence. My service advisor said they’d pay for the rental. I asked for it in writing. 8/8/18 - My service advisor called to say they were getting another gate. 8/22/18 | Pickup Attempt 3 | Day 45 – They tried a new gate. Things are looking better with the replacement gate. Now that it fits right, the gate completely closes, but paint is STILL rubbing off! How do you not check that the issue that you've been having for the past month with this truck isn't happening again BEFORE trying to deliver it to the customer? Aside from that happening again, the gate needed adjusted since I could stick an entire finger in one side and couldn't even fit the tip of my pinky in the other side. 9/4/18 | Pickup Attempt 4 | Day 58 - I get a call from the manager of Service King Downtown and he informs me that my service advisor has transferred to another Service King location and that he has taken over my case. He tells me that again, the truck is "ready for pickup". I head over to check it out and you guessed it - he gigantic scores of missing paint where the gate is still rubbing just the same! EVEN THE MANAGER doesn't check the shop’s work! 9/5/18 | Pickup Attempt 5 | Day 59 - Again I was told it was ready - it wasn't. They seemed to have repainted the frame without actually adjusting the gate, which as anyone would know made the fresh paint scrape off AGAIN. 9/10/18 | Pickup Attempt 6 | Day 64 - I come in to pick up the car and I'm informed that they just wanted me to see that it's adjusted correctly before they paint it. What? NOBODY at this shop has the eye to see if metal is touching metal?! Sounds a lot like a cover for you not having it ready on Monday as promised. Thanks for wasting an hour of my life. 9/12/18 | Pickup Attempt 7 | Day 66 - Today was finally the day. OVER 2 MONTHS later I got to pick it up. Everything looked good other than the fact that there was a ton of paint and dust residue all over the inside and outside of the car from it sitting inside the shop for 66 FREAKING DAYS, but I wasn't about to let them mess something else up by leaving it for them to clean it up. Some people might look a this review and brush it off and say I'm to picky - but exposed, unpainted metal on a car body (especially in areas that collect salt and don't get cleaned) is going to rust. Quickly. If my untrained eyes are picking up on this stuff, they MUST be calling it "Good enough" and hoping the customer doesn't notice.

Where to even begin with this location. Let's just say, I trusted Geico on this one, since they use Service King to service most of their collision repairs. This location installed the wrong bumper on my vehicle which caused the left front wheel to rub the inside of the bumper near the wheel well, so I had to bring my truck back to have them fix the issue. Then they informed me that I had to have my tire "shaved down" or altered since they couldn't get the OEM bumper in, but to rest assured, it wouldn't impact the vehicles drivability. They also didn't install the original bull bar I had on my truck because "they couldn't find it," even though with a quick Google search I located several online that would only need a week of shipping. After frustration and being tired of dealing with them and their rude, condescending staff, I just took whatever they could find. This is where it gets more frustrating: months later, I get a bill from Enterprise saying I owe $598 for extra days on a rental vehicle, extra days I HAD to keep a vehicle due to Service King's inability to do the job correctly the first time. My insurance wouldn't cover it since they spoke with Service King and Service King assured them it was their fault, they would cover the invoice. After three months of dealing with their manager Lee, (and one other manager before him), I was promised they would pay the bill. Well, Lee leaves the company, and the new service manager states they would not pay the invoice since they were not at fault. They must have altered their notes in the system to try and avoid liability, but it won't matter since I have Lee on recording saying they would pay the bill. I am also now having to spend my free time working with Geico to remedy potential legal action against them since they won't pay the bill still, ONCE AGAIN, because they made an error and didn't perform proper quality control. I had dealt with 3 different managers and 5 different clerks since my claim began, which tells me Service King has high turnover. "They don't work here anymore" was an excuse I heard several times over my several frustrating months of dealing with them. IF you have to use this location, or Service King at all, I recommend thoroughly getting everything in contract and writing and also recording every interaction you have with them. This is unacceptable business practice, and I'm also reporting them to the BBB. Use any other body shop if possible, preferably a mom and pop shop where they actually prioritize customer service.

Overall I had a decent experience with service king. The gentleman that checked me in was quick and friendly, he called to ensure my rental car was on the way for me and I only had to wait about 15 minutes for enterprise to arrive with my car. I was initially told my repairs would be finished by the end of the week and at the latest the beginning of the next week. I received text updates keeping me updated on my repairs which was convenient. By the end of the week I had an estimated finish date of the following Monday. Monday rolls around and it is pushed to Wednesday. Anticipating my car to be finished Wednesday I get a message Wednesday that it will be finished Friday. At this point I’m no longer holding my breath that my car will actually be finished. I had a trip out of town and thankfully enterprise and my insurance company were willing to extend my rental. The next week rolls around and the finish date continues to be pushed out. I grow annoyed but deal because I want the repairs to be perfect. Finally 2 weeks later I get a message that my car is ready for pickup. I call to ensure this. I get my car back and everything looks pretty good. I get just out of the parking lot and my low tire light comes on. Assuming the pressure change from cool air inside to in the heat outside I decide to run by firestone to have air put in my tire. The gentleman spots a large screw in my tire and tells me. I explain that I just picked my car up from the body shop and he tells me to return to get it patched. He instructs me not to have it plugged because that will not hold. I return to service king and the gentleman was so kind to take my car back right away to have the tire plugged. I requested it to be patched and he said yeah it’s the same thing. Well that’s odd bc I just spoke with a tire specialist and he explained the difference in a patch and plug and my tire was damaged by the place that was supposed to repair my car and now I request my tire to be fixed and then am lied to. Later I realize that I’m also missing a magnet off of the back of my car. I’m disappointed I was treated like a young dumb girl, I’m an independent intelligent woman and would like to be treated as such. After my experience here I won’t be returning or recommending service king. The repairs were done and the car looks fine, however tape residue was left all over my car and I ended up with more of a headache than it was worth. I will take my car to European Car Repair from now on for any body work.

I was involved in a car accident that damaged both of my passenger doors. I took my car into Service King per the instructions of my car insurance, Geico. Everyone was nice and I had no issues with submitting my car, the claim or receiving a rental. My car repairs were completed in 5 days and approximately a week after receiving my car back I noticed that the color on the hood and roof of my car looked different. Initially I thought maybe the car just needed to be washed, but after washing it these two paint areas of the car (roof and hood) looked extremely faded. I called Service King and asked them if I could bring it in. When I brought my car in I was happily met by the guy who handled my claim. I took him out to my car to show him these areas and he immediately stated that my car looked like this when I brought it into them. I told him that my car did not look like this when I dropped it off. He stated that he had pictures to prove this per my insurance and if you can see the pictures of my car the day of the accident, which was 3 days before I brought it into Service King, you can clearly see this statement was not true. If you want your car repairs done extremely quickly I would recommend Service King. If you would like your car to be repaired properly and your car returned to you the way that you dropped it off, I would recommend you use a different company. Update: I was contacted via Facebook about my review and asked to bring my car in to discuss my issue. The manager, Jason, walks outside, looks at my car and told me this was “typical”. So I’m to assume that bringing your car into Service King one way and getting it returned completely different is typical. Therefore, I recommend you don’t waste your time, or your deductible and use a different shop.

I had previously written a bad review and deleted it after speaking to the district supervisor, however seeing as this company and its managers can’t follow up on promises I’m reposting. In December I took my vehicle to this location for repairs after a deer ran into my car. While in their possession items were stolen out of my vehicle. When I picked the car up and noticed things were missing I went inside to complain to the manager and was told (like it was no big deal) that break ins to their lot were a common problem that they were aware of. I asked the manager how it was possible and asked ‘wasn’t my car locked?’ and he said they don’t lock people’s vehicles and made it seem like it was just an inconvenience for them to do so. I find it ridiculous that they don’t take all precautions to secure the vehicles in their possession yet make you sign a waiver saying they aren’t liable for stolen items. He acted the whole time like it was normal and nothing they could do about it, but offered me a gift card as consolation. Dissatisfied with the unapologetic attitude of the manager I submitted a complain through the company’s website and after a few weeks was finally contacted by the district supervisor. He was far more empathetic and unlike the store manager seemed like he genuinely cared and would make sure that his manager followed through on the promise of sending the gift card. This is when I deleted my previous review - why? Because I trusted an obviously untrustworthy company. It’s been almost 3 months and I’ve still received NOTHING from Service King. Go figure. They get stuff stolen out of your car and then don’t care.

Terrible experience. Service King was one of the companies recommended by my insurance provider so I assumed I could trust them for repairs. (Everything was to be covered by insurance - the SK work and my rental.) My car was brought there on 11/13 and I was told it would be ready 11/22. That date came and went and no word from SK. I followed up after Thanksgiving and was told my car would be ready "soon". No more word. Called morning of 12/4 and was told "Yes! Your car will be ready this afternoon! We'll call you when it's ready." Afternoon came and went, no call. Called the morning of 12/5 and was told "it needed more cleaning and buffing, but it will be ready end of day today." Car wasn't ready until 12/6 AM and after getting home, I realized that my key fob to beep lock and automatic remote start were not working / disconnected. Another round of phone calls to get the car scheduled back for fixing. Was told that I would have a courtesy car to use when I brought it back. Show up and no courtesy car, they were going to drive me back across town to go to Hertz to wait and get a rental car. Had to have someone pick me up and thankfully my car was ready same day. Now a month later, come to find out Service King told Hertz and insurance my car was ready DECEMBER 1st and I DIDN'T PICK IT UP UNTIL DECEMBER 6th, so I'm being charged 5 extra rental car days. Now I have to do yet another round of phone calls to Hertz, insurance and SK to get my money back. They lied to me and to the insurance company about when my car was ready to cover their tardiness. This has been such a headache and inconvenience. Don't go there.

They honestly played me for my money, I asked for my dents and scratches to be repaired and if anything else needed to be fixed to let me know, they kept me updated and I was able to check what they were doing to my vehicle so I thought. When I picked up my vehicle everything looked fine she gave me a run down on what they did and handed me a physical copy of the bill after I paid. I was driving at night and noticed one of my headlights were a different color. They were originally a bright white color after picking up my vehicle one of my headlights were yellow and the other was white. I looked at the bill again and they charged me $525 for 1 headlamp that I did not ask for and was more than the damages that I asked them to fix. I was driving my damaged vehicle for weeks and nothing was wrong with the headlights they asked me what color my headlamps were and I told them a white bright color, she told me she ordered the right part but instead she just changed my other white headlamp to a yellow and I didn’t understand the point of asking me the color if you were just going to give me what you wanted. They refused to help me after that and told me that maybe I didn’t know the original color and at least they are the same color now. Very unprofessional and I would never work with them again.

So far, the people I've interacted with a Service King have been EXTREMELY nice. However, I just went to pick up my car and there were several issues that I had reviewed with the insurance adjuster that Service King missed or simply didn't do very well. So, I had to drive back home in my rental. Especially poorly done was the detailing work that Farmer's Insurance had approved to get the cigar ash stains and smell out of the car. (My car had been stolen and it looked like 3 - 4 guys had been driving around in it smoking cheap cigars and using it as one gigantic ashtray). My understanding is that Service King contacts with another company that comes in to do that detailing -- they should consider contracting with someone else. So, 1.5 hours wasted on a beautiful Saturday morning. Bummer. But, again the people were nice and I'm hoping the car is REALLY ready next time I get the call. UPDATE: When I went back to pick up my car a 2nd time, they STILL had not completed the job. There was damage in precisely the spot I had informed them about via e-mail. However, I've been notified that the additional part has arrived and hope they can finally get the repair right - even though it will have taken 3 trips to Service King to get it done.

My experience with Service King Downtown Nashville was the WORST experience I've had with any thing or any place, up to this point in my life. It took them 3 months and over $14,000(on a car that books for around that amount), and I had a car that STILL had clearly visible paint issues and missing parts. They were never hurried, and had as much time as they needed. I never called for update, unless a few weeks had gone by and I hadn't heard anything. 10 times they called, “your car is ready for pickup". 10 times I made the 2 hour round trip(the accident was apparently closer to Nashville than Clarksville, where I live). They just couldn't seem to get the paint and body work right. The car looked like I had taken it to a bad body shop and had them do a quick job so I could trade it in. There were(and still are) parts missing/stolen that I'll have to replace out of pocket, and the car is currently back at a Clarksville location(nearly 2 weeks now) to fix the paint issues. Please don't respond for me to contact your customer support. Been there. The area manager was involved, and neither him nor the general manager were able to make this right.

I'm extremely disappointed. I don't know where to start, but this is by far the worst experience I've ever had. I only brought my vehicle here because Geico suggested this as a reputable business partner. After dropping my car off for the first initial drop-off, I couldn't get them to answer the phone. There were no updates on the vehicles progress I finally received a call a week later to pick the vehicle up, and when I received it, the work was less than satisfactory. Fast forward two weeks later after them performing a service gaureentee. I part received the car with AGAIN with bubbles and sagging in the paint . When speaking to one of the supervisors about the condition of the car, he became very adamant about " it being what it is." His words verbatum. He was also very defensive about me bringing attention to the condition of the vehicle when it was brought to them. Stating I was calling him a liar when I pointed out additional damage to my vehicle. Now, I can't get them to return my calls. The car is STILL not fixed properly. If you want to feel like you matter and professionalism , don't go here.

When I first came into Service King I immediately thought this process was going to take forever and that I am probably going to deal with someone that is rude and they are going to over price and basically become a sales person. Wasn't in the mood and was not going to have it and already had my defense up. However, that is not what I received. Service King was an amazing experience. Thank you to Tyler Z and Brian A both were amazing and was very apologetic because the day I brought my truck in they had no records of my appointment, but immediately ensure me that they will take care of me no matter what. Took exactly a week to fix my vehicle. The process was super easy and by hands down if they were able to do oil changes and tune-ups for my truck, I would definitely bring it in to get those services done. I would rate this whole process a 10 - 10 being the highest and was beyond satisfied. I am not one to write review, but what I have been dealing with before coming to Service King was a nightmare and this deserved a review. Thank you to Service King and Tyler and Brian for making this process smooth.

Horrible Experience! My experience with service King which is now called crash champions is one of the worst experiences I've had dealing with a company. Their communication was horrible. I was even hung up on by one of the service specialists at their company. I reached out to the corporate offices and I was told I would have a returned call but I never received one. I was also told, by the region manager that I would receive some kind of compensation to make up for the bad experience which I never received. Overall this company gets one star because it's just horrible. When it comes to customer service I will never use them again. They had my truck for 2 months and I was repeatedly told that it would be done on a particular date only to call down there on that date and be told that it would be a whole another week and a half. It was just horrible communication through the whole process. When I picked my vehicle up I asked to speak to the shop manager and I was told that they do not have a shop manager. I would highly recommend that you do not use this company!

Only 4 stars because it’s really really hard to get someone to answer the phone - BUT… Unfortunately my car ended up being totaled from a rear end collision. I went by today to get my belongings out of it and a gal named Mary helped me. She was super friendly and greeted me very warmly inside. She then went to the back lot with me and helped me get some of my stuff out of my car and helped me get my plates off and whatnot. She was so sweet and I really enjoyed the company while doing something depressing like rifling through my destroyed car. Thank you, Mary :) Dwayne (not sure of spelling) was also very very nice and helpful. When it first got towed to their lot he talked to me for a long time in the parking lot and told me SO MUCH helpful information about dealing with insurance and repairs etc. He’s clearly very knowledgeable in his field and he was my saving grace that day after receiving the run around from insurance, tow company, etc. I definitely value good people caring about their job and their customers and this place has that.

They care more about getting paid than actually fixing your car. I’ve had my car fixed here in the past (years ago) and they did a great job which is why I returned to their shop. They gave email updates through the whole process and made contact along the way. However, my most recent experience has been a nightmare. Staff changes and inconsistent communication. 3 months of my car being in the shop and no updates unless I called them. Went back several times when they said it would be done and the replacement parts were worse off than the original ie sun damaged headlights. Picked it up from them unfinished with a gap between my head light (that they finally got right) and bumper on one side in shear frustration. I was told to bring it back for finishing and then the pandemic happened. Fast forward a month later and finding that parts they said were replaced/fixed, weren’t. Just plain old tired. Poor attention to detail for a body shop. Needless to say I will not bring another car here or recommend them to anyone I know ever again.

First, don’t bring your car here. You will never know what is happening with your vehicle, and they will avoid speaking with you every chance they get. They do not answer to or listen to voicemails, so don’t bother leaving one. INSPECT YOUR VEHICLE BEFORE GIVING THEM MONEY! They neglected to put my spare tire back into my car before returning the vehicle, and had I not checked, I would’ve been driving around without a spare. If you have a newer vehicle with sensors and electrical issues, skip this place. After taking my car back, I realized my sensors were not working and had to return the car to get it fixed. Had they allowed me to drive the vehicle before returning it to me, I would’ve noticed immediately, but they won’t allow that. Then they say nothing is wrong with the sensors…but they don’t work. They take pride in their bare minimum effort and horrible customer service. Bring your vehicles somewhere the service team will complete the job the right way the first time and save yourself the grief of working with this location.

Service King has had my truck since 7/11/22 and it is still not fixed which I’m ok with kind of because I know there are parts shortages right now and worker shortages but it’s just a Ford, but at this point my complaint is their totally unacceptable customer service I have literally been trying for 2 weeks now to get a status update on my vehicle and the shop never answers the phone and when they do they put you on hold for up to 30 minutes. This is no exaggeration!! I don’t normally write reviews, but this is just crazy! I got through yesterday and the lady I spoke with understood my frustration and told me they were having a production meeting that morning and she would get me some answers and call me back. Of course that didn’t happen! Today is 8/12/2022 and I have no idea when my truck will be fixed! I’m on the phone as I write this review with the customer loyalty Dept and guess what…I’m on hold again because they can’t get the shop to answer!! I just don’t get it. I don’t believe I am being unreasonable!!

Updated August 1, 2019: Don’t have any work done at this service king location. I was basically blamed for their faulty work and I’ve never had issues with this part of my car since they touched it! And instead of installing my front license plate bracket that they forgot to put back on in May, I’m getting a gift card for the part when I have to pay someone else to do the work! This location and management need a complete overhaul. I’m not dealing with service king again. ———— I had a front license plate bracket on the front when I dropped my car off but the technicians didn’t care to put it back on. So I am not totally satisfied due to the lack of detail and care on this matter. I was promised that I would be called this week but no one called me. I guess when you pick your car up they don’t care anymore. I will be following up next week and will be talking to a manager and escalating to the corporate office to ensure that this will be taken care of by Service King by Friday of next week.

My vehicle was stolen and in an accident. Service King received my vehicle after it sat for 30 days at another Collision Center and nothing was done. I immediately moved my vehicle and in two days Service King Main Street, Nashville started working on it getting estimates and all. After meeting with John about what needed to be done, i knew instantly my vehicle was in good hands. They informed me by text and email weekly on the repair process. I was very impressed on how professional Service King was. Mark, Brian, and Lisa made me feel at home each time I visited. My vehicle was there from May 2022 to the first week of October 2022. If I had to this again, Service King will remain my choice of a Collision Center hands on. I enjoyed the work they performed on my vehicle 2019 Kia Sportage, it looks brand new. Service King Main Street, Nashville very professional and will not mess over you. Thank you again Service King, Main Street 10 stars.

Some of the staff are friendly, they are awful with communication. I came in on 06/17/2019 for an Estimate on my damaged vehicle, I believe they were either rushing or something because there was so much left off of my Estimate for damages. I called back the following day to attempt to contact the representative that handled my claim and got no call back, I didn’t take that as a good sign so I will not be doing business with this company. I was so close to doing business with you guys until I read the reviews, I wasn’t so happy about the fact that they were trying to charge me an extra 20$ per day for a rental car on top of the cost to rent the car just for being under 25... I am taking my business to Beaman Toyota downtown where I know my car will be fixed the correct way and I am not being charged extra for a rental car. Geico should stop doing business with this company.

Delt with Chris when I brought my car in and he was GREAT told me everything I needed to know in a professional manner. Week later I pick my car up and delt with a women wit red hair who made me feel like I was BOTHERING her. She never smiled or seemed interested... she’s very slow on doing the job very nonchalant... anytime a co worker would walk up she would joke and smile then turn back to me like.... why am I here.. kinda reminds me of a boarding school substitute that’s mean to the kids but cool with the other teachers... I’m a manager in customer service and that’s just the vibes I got... oh yeah this was my first time experience as well... hopefully I want have to come back but if so... I’m definitely avoiding her.. I don’t want no Detention

I was so excited so come write a 5 star review at the beginning of this process however that quickly changed to one star. Made an appointment for an quote on the damages to give to the person who was going to pay for it. This part went smoothly and was fast. They told me I would have the quote within the hour. we are going on a week and a half now and still nothing. I have also called 3 times and drove by personally to follow up with them. Each time they tell me they are sorry and sending an email now to get the estimate to me in the next hour and still nothing. I am literally TRYING to give them my business but there is nothing I can do if they dont give me the estimate for repair cost. will be going else where.

I was driving through Nashville when my undercarriage shield broke loose on the highway. I didn't feel like having it drag the remaining 800+ miles left in my cross-country trip, so I Googled local auto shops; Service King Collision had solid reviews, so I pulled off the highway, and headed to their shop. I didn't have an appointment, but the crew fixed my shield within 15 minutes of my arrival and refused to let me pay. They said they just wanted me to arrive safely at my destination and they were happy to help. I drove 1,300+ miles solo in less than a week and this occurrence may sound like a small gesture to some, but it was a BIG deal for me. Cheers to the awesome team!

So I just moved to Nashville by myself and my 2nd week here I got in a wreck. My car looked awful. I went online and I found Service King and saw they had good reviews so I decided to take my car here. I dropped it off on a Monday morning and got back Wednesday afternoon. My car looked perfect, even better than before!They were amazing! In the past I've had to bug and consistently call body shops to get updates on my car but not here. They provided me with daily texts and updates on my car. By far the best service I've ever experienced when dealing with services for my car. 10000% recommend! Thank you Tim and team for the great work and the amazing service

Their communication skills are poor. It took over an extra month to finish my repairs and never once did they call/text/email me to let me know of a single delay. I had to go in person to even find out what was going on. They only communicated with insurance and even then, insurance had to reach out for updates. Ultimately, they sent a txt asking if I’d already picked up my car to let me know it was finally done. I’d attach the screenshot of the text threads if there were an option, but go somewhere else with your repairs if you can. I prefer MAACO. I only used Service King/Crash Champions bc it was accepted by the insurance of the person that hit me..

Would never go back. Inconsiderate of my time and expense. I would rather support small businesses because they would get my car done in a timely manner. I drove by the shop a couple of times and all those different times my car was not getting worked on. I dropped my car off on April 24th and got it back on May 19. Because of the damages I was told that my car may take anywhere from 2-3 weeks. Ugh and there's more but honestly I don't want to continue wasting my time sharing my feedback because it's not going to be going to be taken into consideration. Stop taking in more jobs if you don't have the hands to get it all done in a timely manner!!!!

Service King did pay for 3 days of my rental, opened hood and missing a cap, just a little body damage that took over a month to repair did not wash it good, small spots of paint on the windshield, had to really persist just to get service king to pay for the rental for a couple of extra days because they were not done like suppose to according to insurance company. Saw another SUV that Service King done and it looked great, but not mine, they would not do this to someone that paid for it, I don’t think? The other insurance company paid for my repair is that why they did a better job with the other SUV?

DO NOT TAKE YOUR CAR HERE. I was forced by GEICO to take my car for minor exterior damage repairs after someone hit my car. They unfortunately stained the interior of my car so badly I am left with worse visual damage then when I dropped my car off. They claimed to have cleaned it before I left it but it has clearly dried leaving me with permanent gross damage to the seating. Please, even if your hand is forced by someone else’s bad insurance policy, I would recommend getting your car fixed by anyone else so you don’t end up further out of pocket having to fix the problems created by the folk here.

I have had to have body work done on my vehicle a couple of times. Every time I have brought it to Service King - downtown. The service has been great. The quality of the work has been very good. The staff I have interacted with have been very professional. They are easy to talk to and they take the time to explain what needs to be done, the costs and time required for the repair. My vehicle has always been ready when they said it would be. I have recommended this shop to several friends. There is no other place I would take my vehicles - I trust them.

I was in a terrible wreck that left me physically and emotionally shaken. A few days later when I came to Service King to view the damage, I became quite emotional. Amber was genuinely caring and compassionate. She was willing to listen to our concerns and answered all of our questions. Amber reassured us that they would take care of my car and boy did they! The staff at Service King did a FANTASTIC job on my SUV in a short amount of time. The customer service is beyond excellent! I highly recommend the Downtown Nashville Service King location!

Always take low ratings very lightly because someone will always have something to complain about. I was hesitant to come here because of the mix reviews. However, I got in a wreck and decided to give this Service King a chance since Geico had a "package" deal for me and I also needed a rental. It took about 2 weeks for everything to be completed because they had to order several parts and then paint match my car. Overall, I am very satisfied with the outcome and experience with Service King. Lindsey was super professional and friendly.

Dropped my car off last week on Wednesday night (right before they closed) to have my driver door fixed after a hit and run. They've been constantly updating me with photos and texts and the progression of the repair. The repair seems to be taking longer than i expected but i guess that's because i have a pontiac g6 which is no longer being made and parts aren't easy to find anymore. They also repaired my rear bumper when i first got the car back in 2009. They did a great job along with cleaning and detailing my car after the repair.

Surprisingly wonderful! I've never had a positive experience at a place that helps me with car trouble before, and I was blown away with the great service at Service King. After a recent accident they helped me get in and out so quickly! They were attentive and were able to get my damage looked at, and into a rental car and out in less than 30 minutes (and this was on a Saturday morning)! The fact that Geico and the rental car place are all located here too make it such a smooth process! I was pleasantly surprised!

The supposed repairs were done in February 2022 and took longer than expected. I was told everything was repaired, yet here I am in September having issues with moisture in my headlights and front bumper not properly aligning. When I told them about the issues, their response was there was already damage to the bumper. The only thing they repaired were the cracks in the grill and the broken Buick symbol. It's September, and I'm still having issues. Pick a different place to have your repairs completed.

First time experiencing a auto collision place. When I walked in I was greeted very nicely right away, an got straight to my situation. I was told what would happen step by step (by texting me), an was kept caught up the whole way through. Being it was the holidays I expected a much longer delay but everything kept rolling right along right on up to completion. Big Special Thanks to mechanic Tony Weaver, young lady Lisa and manager Lee for a GREAT HAPPY first-time customer experience at Service King!!

I walked in, two ladies greeted me, I told them I was there for any estimate. They told me that I had to make an appointment. So I go home, make an appointment and go back one week later. I’m greeted by the same ladies, one goes out to the car with me and takes pictures. The other lady comes out later because I had a question. Well this could have been done a week ago. AND I was told someone would call me. I seen no one else. No one has ever contacted me period.

My Audi is a magnet for parking garage swipes, and this is the 2nd time I have used Service King Downtown Nashville. Always polite, professional, and timely. Communication is great, and if it isn’t perfect, or problems arise, they go above and beyond to make it right. I only wish they included a small touch up kit - 2 days after my car left the shop, a couple rocks have already made their impression on this fabulous new paint job. Thanks Service King!

I recently took my car here after some hit my car door. Geico recommend this company and I chose the downtown location. I am impressed with the friendly staff. They kept me updated every step of the way. My car was finished 2 days ahead of time. When I got into my car everything checked out fine. BONUS:My car was also detailed inside. Three small kids can really wreak havoc on a car interior. Great job everyone!

No pride in their work whatsoever. Did a very rough job on some body work and when we took it back they could not have cared less. Also dragged their feet on replacing the grill and ultimately decided to just skip that. Hard to believe their name has "service" in it when there just doing the bare minimum/ what they feel lik doing. Would never take our car here again, only perk was having the rental on site.

I hit a deer causing my trans cooler to rupture and sprayed trans fluid all over the front of my truck. It sat for three months with trans fluid on my paint because of back ordered parts. Doesn't take a rocket scientist to tell you what my paint looks like now. Also left trash and some kind of control module in my seat. Fast forward wife got rear ended. Took to Caliber collision. Way better experience.

Etta was very responsive in my requests. She was very professional and courteous. Very fast service at the downtown Service King. My car was perfect when I picked it up. My vehicle was fixed in the allotted time frame given to me by my service advisor, Etta. This was my first experience with any thing like this and I was guided through this process with ease and respect to myself and my vehicle.

Service was quick, however my car incurred additional damage under their care when being serviced for a recent accident. I spent about 30 minutes with the adjuster outlining where there was new damage to my car tail light and had to go back and forth with pictures before they admitted it. Once admitted they refused to replace the tail light for free but agreed to cover half the cost.

They did a great job replacing my car bumper. It looks brand new. They were extremely friendly, great customer service. There's an Enterprise car rental on site and insurance set up my rental ahead of time and I was out of there in no time when dropping off my car. It was just as easy picking up my car. Everyone was so nice. And the job was done very fast.

Service king did a great job on my girlfriends Audi. We were both impressed with the speed of service and the quality. It looked brand new. And they cleaned the interior as well. Also, The employee at the front desk, Jessica, was super helpful and very nice to us. Hopefully I’ll never have to need a body shop again, lol. But if I do! Service kings it is.

These guys were great with my repairs. They did a fantastic job with the new bumper paint job, and my rim looks like it's never been hit. They did the job quickly but did not sacrifice quality. Amber knew exactly which parts needed replacing and explained the parts that would be fixed instead. I would recommend this shop if you're going through GEICO.

I have lived here 4 days and my car was hit in my work parking lot. I was nervous about taking my car anywhere I wasn’t familiar with but Service King made the entire process extremely easy and worry free. Everyone there is extremely friendly and willing to go the extra mile for you. Matt was my advisor and he was FABULOUS. Thank you Service King!!

I'm not giving them the 2 stars because of their work. Unfortunately they wasn't able to fix my car. They are getting 2 stars for lack of communication and professionalism. My car sit for 3 weeks and I wasn't told anything. Only to be told a week or so later it was totaled out. Yes I was calling in between time and never told what was the problem.

I had an excellent experience with Service King on Main Street. From the initial appointment to the final pickup, I was kept informed throughout the process. My service advisor did an excellent job and things were excellently coordinated between GEICO, Service King, and Enterprise. They did a great job with the repair also! Thank you!

I have used the services of Service King Collision, downtown Nashville over the years and have had nothing but an excellent experience each time. Today Lee, the Service Mgr. and one of his techs made my day by fixing something that another shop had left half done. The repair work is excellent and the customer service is top notch!

Service King your Appointment only system sucks. If you have all my info in your system with claim number, and vehicle at location just because ive missed Appointment time you should be able to take the vehicle in. Since you guys so strict about having appointments. Ill take my business elsewhere. Never to go shytlist bodyshops.

Car fixed there because my insurance use this shop. They kept my car a month. Work is not great, but car better. Customer service started to get irritated because I called multiple times. I needed my car for work. I was involved in a hit and run. After keeping it that long, a panel on the side isn't pushed in all the way.

My car was towed to Service King after an accident I had. There was a fair amount of damage to my car, but Service King made it look brand new! They were kind, professional, and timely. They had great communication and always updated me on the process of my service. Would recommend for sure, and will use again if needed!

Can someone say awesome customer service? Well I can because thats what I received from start to finish!!! Its very hard to find this kind of customer service. Very rare. But this business proved to me that it can be done. Got to have the rights folks and attitude and you can make it work. Keep up the great work!

These guys do a great job. I have taken several vehicles to them over the years and the service and quality have been too notch. The convenience of having them located right downtown is also very helpful as I live in the city. I highly recommend them if you are looking for quality and communication. Thanks guys!

My vehicle was in a accident and my insurance company recommended Service King. My vehicle was done in 5 days... they sent updates daily bout the progress of the work and it looked amazing when it was all completed. I recommend this business for your car body work if needed. Reliable and Friendly staff as well.

Don’t take your car here unless you don’t need it for several months. Took my car here for exterior body work and did not get it back for 3 months. The entire time it was there the shop never called me or updated me on my car. Everytime I called, if they would even answer, they were unable to provide updates.

My car has been repaired twice at this Service King location. Both times, the repairs have been excellent and the service has been polite and responsive. Tommy coordinated my most recent repair. I have noticed that this location has received many 5-star reviews on other review web sites.

I mean absolutely EXCELLENT customer service. Texts and calls and emails with updates almost daily. Washed and vacuumed the vehicle when I just came in for a dent repair. Fast and easy evaluation, done a day earlier than expected. EXCELLENT experience, would recommend to anyone easily

These guys have service and repair down to a science! My Jeep was cared for so well while at their shop! I was informed every step of the way with a phone call or text and my bumper was fixed in a day. And the rental cars on site make things so easy! I am please with my experience.

Best body shop experience I have ever had. From drop off to exit in my rental was under 20 minutes. Excellent communication during the repair process. Was given a referral for a pointless dent removal service to fix a dent unrelated to the claim. Highly recommend Service King!

Everyone at this Service King was awesome! They went above and beyond to make sure everything was taken care of. A part was delayed (they had no control over that) but they kept me informed the whole way through. Very satisfied with the work done here. Highly recommended!!!

They repair my truck in a timely fashion and notified me of the ongoing with my truck they were very professional and I did like and appreciate their services. Should I have any other problems with my vehicles such as repairs I will for sure visit their shop once again

I had an appointment to get an estimate & it was a waste of my time.. I went but didn't get an estimate instead they was more worried about talking to my insurance company instead of giving me what I asked for.. So now I'm going through a different company

Excellent customer service. They keep you informed and everyone there is great. They have a great team at the Main Street location. I give them 5 double stars. My car looks great. I am so pleased with the work done to my car after I got hit by another car.

I was so mad when my truck was hit, insurance company recommended Service king. So that's where I went and from the moment I stepped into their shop, I knew my truck was in good hands. Everyone was nice and professional. David Jennings was

They were terribly unprofessional. They wrote up a ridiculously over-inflated estimate for the damages. They don’t look like they actually do much body work there and that the bulk of what they do is just write total loss estimates. I took

My experience with these guys was very bad. Geico asked me to take my car there for repairs after being rear-ended. They basically replaced the bumper and tail lights. They didn't pay any attention to the hatch door. Since my vehicle has a

Don't do it! Do not do it! Take your car ANYWHERE but here. I had minor collision damage on the driver and passenger door. When receiving my vehicle back, the locks didn't work, the windows didn't work, and there were holes in the tint. I

I literally can not say enough wonderful things about this place. From the beginning of our interaction to the end. Everyone was so nice and so pleasant. Jeff was very transparent with me up front letting me know that due to Covid certain

I brought my car here after some jackass shot up my bumper (yeah, for real). Everyone here was nice, and my mechanic kept me in the loop while my car was in the shop. I got a fair price on the repair, and he even sent me photos of the

The Service King at the downtown location did an excellent job and getting my car back to the condition it was before my accident. The collision messed up my exhaust system which was replaced at another location. After getting my car

They did wonderful yes took a while to get my car back but only due to parts being on back order. But finally got my car and they kept me informed on everything if something happens will be going back to them.

My car was T Boned with over $10,000 of damage. Service King did an outstanding job with my car I was highly impressed and would recommend them if your unfortunate enough to be in an accident.

They did an awesome job! Was also the fastest I’ve gotten my car repaired anywhere. They are really nice there and keep you updated of your vehicles status every day. Very impressed!

Don't not use this place. They are very unprofessional. The repairs are sloppy. I highly recommend to use a different location if going threw insurance (geico)

I had an excellent customer experience. Service repair done 3 days earlier than expected. They also car washed it. Has easy and convenient car rental access.

No matter how minor your problem is, be prepared to be without a car or rent a car for at least 2 weeks. It's crazy.

They did a wonderful job on my vehicle and it was done a day earlier than expected! Will definitely choose again

I wouldn't recommend anyone to use this location. The service is very unprofessional.

They had my vehicle fixed and ready to go in a week. They did a really good job.

Good service. Kept me up to date on my repairs etc.