I am very disappointed in this company and to be honest it has taken away from our excitement. When I found my dream ring I was ecstatic and I’ve heard good things about Shane co, so I was happy I found it on their website. From the start I have gotten conflicting information. I was originally told I could turn in my current ring for money off the original price of the new setting and it wouldn’t cost anything to have the stone placed in a Shane co setting… I was never asked if my ring originally came from Shane co or sent information on company policy. I even let them know I’ve never been to Shane Co before. When I reached out a couple months before my last payment, like I was told the sales rep then told me that it would cost about $350 to have my stone placed and they wouldn’t offer any money off for the original band because it didn’t come from Shane co. While that was disappointing I understood… I then ask if I want to change my prong color to yellow gold would it cost extra, and was told no. Then I get to store and was told it would cost an extra $150 because they need to change the head to fit my stone, since it didn’t come from Shane co. At this point I’m annoyed but willing to let it go because I was still so excited for my new ring. I signed up for the text message updates, and was told it would take a week for my ring to be ready… fast forward my fiancé picks up my ring and notices the prongs are still white gold and it’s the original head it came with. When confronted about it the rep tells him that yellow gold is out of stock. The questions that come to my mind is why wasn’t I notified… common decency would be to call and see if I am okay with it being out of stock or wouldn’t mind waiting for it be in stock. They told him it would be two weeks before being back in stock and he could take the ring home until then. My fiancé leaves the store and about 15 minutes later they call and let him know they actually do have it stock. So he turns around. He expresses his frustration and ask if there is anything the manager could do for us for all this trouble, like cover the $150 for the head change that didn’t happen in the first place. The rep tells him, “we’ll we are already putting it ahead of production to have it ready tomorrow, I’m not sure there is much more we could do for you other than that”…. Mind you this was their mistake, a mistake that could have been avoided if someone called… and they think putting it ahead is doing us a favor. It’s not. Normally I wouldn’t even write a review but the customer service was terrible. No one even apologized for their part in this. We now had to drive about hour both ways a twice. Gas isn’t cheap. The drive isn’t convenient and this could have been avoided. if I would have know what I know now I would have never given shane co my business… but I wanted a trusted company. So far what I am getting is not that. Two stars cause I do love the ring.

I had a pretty offputting experience trying to buy an engagement ring for my now-wife at Shane Company. I've shopped at jewelry stores dozens of times for watches and gifts but never an engagement ring before. I had 6 small diamonds I brought with me, from her grandmother, that I wanted to incorporate into the ring. The gentleman I worked with helped me find a primary stone, but said it would be too difficult to incorporate the 6 stones I brought with me. This was a major bummer. Since I did find a center stone I liked, I put down half of the cost to hold it, with the understanding that I would still be looking for a way to get my other stones incorporated, and the gentleman said I could come to get my deposit back at any time. A couple days afterwards I found out that I actually did have a friend of a friend in the diamond business!! Not only did they make a custom ring by adapting a style I found to fit my stones, the center stone was better in quality shape and size, all for around the same cost of the ring Shane co was offering me. Needless to say, I went to get my money back from Shane co. After informing the front counter of my intentions, they told me I had to wait for the same salesman I spoke with before. I thought it was strange because the salesman told me he was non-commissioned. Why would they need me to speak with a non commission sales person to get a refund on a down payment? he was busy with somebody else and they said to please wait for him. 20 minutes later I come back to the counter I said I really need to go please give me my money back and they said that we can't give you your money back you you have to wait for that salesman he'll be with you as soon as he can. Another 20 minutes passes. No assistance. Finally after 50 minutes the salesman comes over to me and I told him that I found somebody to make the ring that I wanted and I actually was getting a bigger center stone. He lashed out at me saying that it wasnt possible and the person selling me the ring was a liar. Completely unprofessional, unreasonable, unpleasant experience. I will never step foot in this place again. They have misleading sales practices and the marketing about having a friend in the diamond business is garbage. With friends like this you don't need enemies. Attached is the ring I ended up receiving:) Go to Ganem Jewlers. Ask for Nora. Don't think twice.

I'm very disappointed in Shane Co. I got engaged and bought my wedding band here. My girlfriend broke off the engagement and left me heartbroken and with two rings. Obviously, I would never re-use these rings in the future. This wedding band went from their store to my safe and never saw the light of day until I went to return it. It was still new and never put on her finger besides in the store originally. They refused to refund the ring due to their 60 day return policy. I had first called and spoke with a girl on the phone and explained my situation and she was very pleasant and told me to still bring it back and they would take care of me. I drove to the store (an hour of my time going there and back) only to have the salesman take the ring to the back as I waited for awhile contemplating how sad my situation was and remembering the last time I was here I was on cloud nine. The salesman returned and told me he was unable to return the perfectly new ring. This was just another kick in the gut. I can tell you that I bought the engagement ring from Costco and it was worn and they took it back with sympathy and apologized for what I must be going through. I had actually brought the ring I bought from Costco to match it up with the wedding band and I asked Shane Co if they could offer me a similar engagement ring for the same price. The couldn't compete with the quality for the price that I received at Costco. Learn a valuable lesson from me and though I would have never expected to have had to return an engagement ring I know where I will return in the future when I'm lucky enough to find the truly right girl. Update: I was contacted by Julie from Shane Co and they did make things right. I applaud their commitment to customer satisfaction. If it was right from the beginning I'd be giving them 5 stars. None the less, thank you.

We’ve been customers since we got engaged in 2007! We have enjoyed having our rings maintained, serviced, and upgraded for years at this location. Our only complaint is the recent decline (last few years) in the quality of the rhodium dipping and polishing done by the ring techs. The shop is now taking up to a week and half and there is always an issue when we pick up the rings. It has become normal to have them redo the work which usually can be done the same day but it becomes a hassle. I would prefer things to be done right the first time! Dings and scuff marks are something I have never experienced in all the years of servicing my rings at this location but that’s what I got today. I don’t appreciate sloppy and rushed work. We usually get things corrected if the manager cares and today sales manager Chad made things right for us. The first operations manager made excuses that my ring was old and dented but luckily Chad stepped in and took my ring back and addressed my concerns. Chad listened and made sure I left happy. Also, I don’t remember being offered champagne after we got engaged and were buying wedding bands or upgrading but that’s what a couple next to us got. I guess they’ll do anything for new business but old customers with two kids can wait for two hours to get their rings back and not offered anything. My 4 star rating is justified and if things improve in the future maybe it’ll become a 5 again.

Originally stopped into the store after looking online at settings and gems. Our friend got his ring from Shane Co and recommended them. We stopped in and worked with Andrew who was great. We were torn between two different styles and Andrew brought up the idea of customization. We talked about the options and left it to the jewelers to see what was possible. Over the next few days we settled on what was possible I was in and out finalizing the order. Each time everyone was always so friendly and helpful. I picked up the ring in June and proposed in October. It was everything we had wanted. We got the cleaning reminder at the beginning of November and we were going to be on that side of town. We stopped in and Dylanie took the ring for cleaning and ended up spending time with us looking over other items and helping to add them to our wishlist. I've been in customer service for two decades and she's definitely the best example of great customer service that I've come across. Every visit has been positive, we got the ring we wanted and that right there would be enough to recommend the location. Add the level of service on top and this'll definitely be our jewelry store of choice and highly recommended to anyone looking for jewelry.

We were excited to have a Shane Co open near home (chandler location) BUT it’s night and day when it comes to customer service. As we were trying to pick out a custom engraved bracelet, I felt rushed and not important. Very little input was given by the jewelry consultant. The engraving came out terrible and the bracelet chain ended up snapping. After this experience we will NEVER return to the chandler location again. We ended up returning the piece for store credit at the Scottsdale location. Per usual, the Scottsdale location makes us feel like royalty from the moment we enter the building. Regarding our more recent visit to Shane Co in Scottsdale: SAMANTHA really made the experience a pleasure. Not only was she knowledgeable and precise about the jewelry pieces and fitting, but she was so thoughtful, patient, and down-to-earth. Walking out, we couldn’t have been more confident in our purchases. Thank you Samantha! You’re Amazing! Chandler location needs people like her!

My wife and I have been happy customers of Shane co for over 10 years and have purchased multiple rings here. However after our last visit with Makayla we will not be returning. We came in for a pretty simple custom birth stone band, we wanted it to match another ring we had made at Shane co a couple years ago. We were told that they “are moving away from customization” and couldn’t fulfill our request. We still looked at a few bands but ultimately, after 2 hours, we were not happy with Makaylas answers/attitude towards us so we did not make a purchase. We went to Helzberg and were in and out in 30 minutes with the ring we wanted for less than half the price of a similar band at Shane Co. 2 stars for honoring their warranty after Makayla had to verify that my ring would be covered since I wear it over night and “bed sheets are like sandpaper”. So sad that their customer service has changed so drastically.

I got my engagement ring ant the Scottsdale location and the experience was wonderful from start to finish. My sister and mom both go their rings from Shane Co and have nothing but the best things to say about Shane Co. but I wanted to try a few other stores just to make sure. I went to Brilliant earth, they only let you try fake rings on and not truly pick your diamond except for online, Jareds is awful, but Shane Co, was no pressure, they let you browse and take all the time with you showing all your options. I looked at about 12 diamonds. There was 2 that I loved and I went with one and I really wanted the other. Two days went by and I decided I needed/wanted the other diamond and they were so helpful to let me trade out and hold the diamond for me that day. I worked with trinity and another lady with the cutest heart shaped glasses. Thank you Shane Co. I’m glad to be a part of the Shane Co family.

It's been a pleasure working with Shane Co on a number of jewelry purchases over the last couple of years. My husband first went to Shane Co to purchase my engagement ring, and they were very attentive and patient in explaining all the ins and outs of picking the right ring. A few months later, we put in a customer order for our wedding bands. They helped us out in designing them to our specifications and they came out beautifully! Since then, we've made a few small purchases for earrings, and also come in every month or so to have our jewelry cleaned, which is a free service. They always check our rings over to ensure they're structurally sound, and log every visit that we make. Even when they are very busy, they are quick to ask if we're being helped and ensure they have someone with us as quickly as possible. This will certainly be the place I come to for any and all future jewelry purchases.

We came in for an engagement ring knowing little to nothing about diamonds, rings, wedding bands, etc and were first warmly greeted by a man up front. Everything was beautifully showcased and displayed and there were tons and TONS of choices to choose from. We then had Kylie who was patient and very friendly and sweet towards me. She explained everything I needed to know about rings, design, carat, etc. I was so happy working with her and having her help me choose my ring! She knew exactly my taste and the ones I was looking for! The other lady explained the diamonds (I'm sorry I forgot her name) and how each one was unique towards each other was very kind and friendly towards our decisions as well. Ive grown up hearing Tom Shane on the radio and finally visited his establishment lol and let me tell you will not be disappointed by all they do here! Thank you Shane Co.!!!!

This experience was absolutely terrible. From minute one we felt like pure trash or after thoughts to the staff. Manager that greeted us was rude and asked us to change our masks for ones that were less safe. After waiting 25 minutes for a salesperson, we were escorted to a ring case with choices that were not even close to what I wanted. Our salesperson disappeared for 10 minutes and then said his appointment arrived and handed us off again. My wife and I felt unappreciated and as if our business was not wanted. Not sure how this place stays open when they treat good people like this. We ended up taking our business and our $10K somewhere else...ended up getting more than one ring and are very happy with our purchases. Just remember...never judge a book by its cover, like Shane Co. judged us. Big mistake. Sad.

THANK YOU SO MUCH Christa for working with me and Christian to figure everything out! Shane Co. has taken great care of us! Christa is my favorite! Very personable and I really felt like she cared about me. She went the extra mile in everything . A small diamond had fallen out of my ring after a week and she got me an entirely new ring, free engraving on both our rings, paid for my tea when I had to wait an extended period of time, and a new stone that was more of what I wanted! When something happens that wasn’t planned and the company still treats you like gold, they show true interest in their customer. Yeah, a small diamond fell out and that shouldn’t happen, but that’s inevitable. I’m grateful for their amazing services and for those that work behind the scenes! You are all amazing!

My fiance picked out my engagement ring from Shane Company and I'm so glad he did! I am completely in love with it; it's one of my most prized possessions. The service that we receive is always so spectacular. I can honestly say Shane Company is one of my favorite places to visit. Today we went back to pick out a wedding band and once again, we had a phenomenal experience. Amy helped us out today and she was so great! She made the experience so much fun, it was like shopping with my best friend. She had great recommendations and gave me honest feedback that was so valuable to me. She was mindful of our budget and helped me pick out a wedding band that I simply cannot wait to wear. Thank you SO much Amy, and thanks Shane Company for being "our friend in the jewelry business!"

Shane Co Scottsdale has incredible customer service! We purchased my husbands wedding band about 2.5 years ago. He didn't wear it much though because it easily rusted due to the band's material. Shane Co Scottsdale exchanged the ring for us, no questions asked! The original ring price was $1,100 and the new one was roughly $500. Three days later, Aaron gave us a call and said that "it didn't sit right with him" that we lost out on about $600 for the new ring. He said to go online and pick out whatever we wanted up to the $600 point and he would place an order for us. The process was seamless and a wonderful surprise that we were not expecting! Thank you Aaron and Shane Co Scottsdale for the incredible customer service. We are definitely customers for life!

Walked in to have my center stone adjusted, it was a little off center and I'm OCD. A normal person probably wouldn't even notice but I'm annoying like that and its been bothering me from the start. The woman on staff we talked to took it back to talk to the jeweler and said they could adjust it and she just had to check on something. She walked back with the ring in hand, said they were able to do it tonight and if I liked it. They adjusted it right there on the spot. I expected to have to drop it off and they would call me in two weeks like most jewelers. Nope, took them about ten minutes. They cleaned it for me too. Super easy and totally unexpected. Nothing but fantastic service so far.

Always pleasant coming here. If you haven't heard from radio commercials they are not commission based so it makes shopping for jewelry so much easier. They have tons of options for everything and especially nice because they don't have what everyone else does so it's much more unique. Their prices are also very affordable. You can tell them your price range and they will help find everything they can. I used to buy my jewelry at mall shops and the big names but I haven't gone back since buying my engagement and wedding rings. They offer a lifetime warranty and several benefits just for buying. If I'm looking for a ring this is the first place I check. Thanks for being great!

My husband and I just celebrated our 10 yrs Anniversary and thought we would upgrade my center stone. My husband has purchased all of my jewelry from Shane Co in Scottsdale and I can honestly say, I have never been disappointed. All of their jewelry is amazing and the pricing is wonderful. The ads you hear are all true, there has never been any pressure to purchase outside of our budget. They gave us the full purchase price for my original center stone and applied that amount to the new diamond. We had my wedding ring back in less than a week cleaned, resized and the new stone set. All of you employees are amazing and I will be a life customer. Thank you!

I recently took my girlfriend ring shopping and our experience at Shane Co. was unlike any other. We stopped at 3-4 other places in the area and no other jeweler had a more welcoming, personalized, and educational atmosphere. Cherice and Kylie took their time with us and soothed every worry and unawareness we had when it comes to picking out the perfect ring. I encourage you to visit multiple jewelers as long as Shane Co. is first. Set high expectations and they will surpass them. You truly will not find an experience as personal from any other store. Also, shoutout to Shantel for educating me a few weeks previously, she did a fantastic job!

We built a beautiful custom ring at Shane co! I proposed and about a year later we got married. They very next day we were up in Prescott for the 4th of July and my wife notice the center stone was missing! We panicked a little. I reminded her we should be covered. We called Shane co they told us we should be covered. We came right in and had it inspected. They of course took care of the diamond and we got a slightly larger one than the one before. The ring was cleaned and resized all for free! We came to Shane co for the warranty and they definitely stand behind it. Grateful for Shane co.'s outstanding customer service! Thank you!

I initially wanted to only shop at Shane Co., but I looked at a couple other options first so I can compare price and warranty info. I went to Shane Co last and never looked back. Their price and selection were the best I could find. The warranty is top notch, too. The only catch is that you have to bring it in every 6 months for maintenance, but at least that is free. The employees were great. They took their time and explained everything to me and answered every question. I gave the employees a budget and requirements for the ring and we came in under budget. My fiance and I are extremely pleased with the ring and service.

Great experience! I brought my engagement/wedding ring set to Shane Co for the usual clean and check when our jewelry consultant, Rebecca, told me the center stone in my engagement ring was cracked and needed to be replaced. Obviously, it's a very sentimental piece of jewelry, so this news was petty sad to hear. Rebecca walked my husband and I through a few options for replacement diamonds. She was extremely patient, knowledgeable and kind. We decided on a beautiful diamond and walked away very happy with the decision we made, thanks to Rebecca. I am so happy my husband purchased my engagement ring at Shane Co, 17 years ago!

My husband surprised with an appointment at Shane Co to upgrade my wedding set at which we met Amy Bennin-Layton who assisted us. The variety of rings there was very overwhelming to me, however I showed Amy my current set and she recognized the style I like. She left us at the counter for a few minutes looking at rings and came back out with 2 different sets...BOTH my style and with nothing else being looked at I chose from those and I cannot tell you how happy I am with my upgrade, absolutely beautiful. She even made me cry I was so happy! Amy your amazing! Thank you for making this experience perfect!!

Amazing experience at Shane’s today! Travis and Dylanie are some of the kindest and most authentic people I have ever met in retail. Dylanie went above and beyond in her customer service. She had a genuine smile the whole time she helped us. It’s clear she takes great pride and enjoyment in working at Shane’s and in helping others. Travis is so knowledgeable and provided a ton of education to us on diamonds. He is super authentic, loves his job and has such a calm and confident demeanor. He’s a trusted advisor no doubt and provides a very educated opinion that fits the individuals he’s working with.

My husband was looking to gift me with some birthday jewelry …. After a few failed attempts at other Jewelry stores I came across Shane Co on line . Let me say our experience at Shane Co was wonderful . No pressure to buy more than we wanted to spend . Every person we came in contact with at the store was friendly . Our Jewelry associate Andrew was excellent . He was quick to pickup on my likes and found me the perfect rings I was looking for . We will definitely be purchasing more jewelry from Shane Co in the future. Thanks again for making part of my birthday stress free and special.

We saw online they sold loose diamonds and we are building a ring for our wedding anniversary. The phone call with Jill went smoothly, and she was great, knowledgeable, and cheerfully demonstrated her kindness and professionalism. The wait in the store was longer than expected, but Andrew was proficient, understanding of our desires, accommodating, and personable. I got my current rings cleaned for free, and they came back looking brand new! Overall, I had a great experience, and I recommend going to Shane Co. "You, too, can have a friend in the diamond business. "

This was not our first stop at Shane Co, but it was the visit that solidified my fiancé and I will be loyal customers for our jewelry needs. Dylanie was incredible- knowledgeable about the company and brand values, knowledgeable about the jewelry, and a joy to work with. She truly listened to what my fiancé and I were looking for in our wedding bands and went above and beyond (working with us for nearly an hour and a half!!!) while we went back and forth with different styles. Incredible service, beautiful jewelry— I highly recommend.

I still am on cloud 9 with our experience today at Shane Co, and it was all thanks to Delany (Midwest girly). My fiancé and I came in to look for our wedding bands, and we had the most amazing experience, and were shocked with the wide range of selections. Delany was incredible, she showed us so many different selections, made sure we were comfortable within our budget, and it felt like we were shopping with a best friend. I couldn’t recommend this place more as the selections are out of this world, and the experience incredible. .

The staff is very friendly and helpful. They are not pushy and don't try to oversell. They listen to you and help you find exactly what you are looking for. My wife's wedding ring needed to be repaired as the center diamond and setting broke off and while other jewelry stores refused to repair it unless we bought a new diamond, Shane Co offered to repair it. They were so helpful we ended up buying a new diamond anyway. I would highly recommend checking out Shane Co before making a purchase elsewhere

100% will always choose Shane Co. We worked closely with Shantel and she was hands down amazing!! I came in day after day and she always greeted us with a smile and made the entire experience so fun. Her knowledge of not only rings but diamonds is the best. She even went out of her way to rush the order so I got my ring before I went out of town. I looked at many other places for rings. And the warranty and knowledge of Shane Co was superior. Thank you!! Ask for Shantel every time, I will always!

Mylea was so helpful when I came in this week! I originally purchased my engagement ring from the Shane Co Chandler location, but was very dissatisfied with the quality of my ring. They told me there was nothing they could do to fix it. I decided to switch my service to the Scottsdale location, and it was the best choice I've ever made! They were done fixing my ring in just 3 hours, and completely made my vision come true. I couldn't be happier with my choice to visit Shane Co in Scottsdale!

I have never had anything but pleasant experiences walking into Shane Co. My husband and I purchased my engagement ring and wedding bands here in Scottsdale, and I have added additional pieces to my collection over time. Everyone that works here is so sweet and genuine, not to mention helpful. Dylanie is my favorite associate to work with, but no matter who helps me when I come in, even if it’s just for a cleaning, I always feel welcomed. 10/10 would recommend shopping at Shane Co.

I absolutely love the customer service and selection at Shane co. I've never had a bad experience and have been a loyal customer since we were shopping for engagement rings back in 2015! I'm a proud owner of a few pieces myself now, including my stunning engagement ring which is so unique! Also a huge shout out to Nicholas Krzystofczyk. He helped my sister in law trade in a pair of earrings she'd gotten as a gift for something more her style. Very helpful and awesome personality!

Amazing experience from start to finish. The consultants here were so helpful. I wasn't exactly sure what I was looking for at first, but after visiting with Sonia, Dylanie, Marisa and Cherice (on 3 different drop in visits), I walked out with the perfect item. I shopped around at a half dozen other jewelers but kept coming back because the staff here were so great. I never felt pressured or rushed and was educated throughout the process. Definitely recommend this location.

I started going to Shane Co. In Colorado about 25 years ago. What I always liked best was their vast selection with an expansive price range. I don't always have thousands of dollars for gifts so thankfully The Shane Company has nice things at prices I can afford. And when those times come for something more meaningful such as an engagement ring, you won't be disappointed with the selection. Thank you Shane Co. Colorado and now Scottsdale, Arizona my new go to location.

My fiancé unexpectedly purposed to me a few months ago. He didn’t have a ring and we decided to take the Shane Co. meme one step further and go shopping for my engagement ring together. I have never had so much fun before! I am not a huge jewelry person but the team there really broke it down for me and helped me pick something that I love! 10/10 experience. Cannot believe after all the years of making Shane Co jokes, I actually got my Shane Co. ring

The most high quality, family run, high end jeweler my husband and I would trust with our most precious jewelry. My husband purchased my engagement ring 10.5 years ago in person in Arizona. Since then we have moved to NJ to Virginia Beach to Florida. We send away our rings for maintenance every 6 months FREE OF CHARGE and they even engraved our rings complimentary. I will ALWAYS shop with Shane Company for our important keepsakes. They are TOP NOTCH!!!!

I had owned my( first engagement ring) since Christmas 2014,when my now husband proposed, then we added the wedding band in June 2016 when we got Married and I have always been able to swing by and get it cleaned, every time I go in they treat me like a queen and my Ring always looks sparkling New every time!! I had never have a bad experience, thank you so much for all the caring special service that you always provide! I'm a happy customer for life!

My wife and I decided after 17 years of marriage we should find an engagement ring. Shane Co. in Scottsdale was our only choice, but the luck of the draw worked in our favor. Our consultant was Travis. He was totally great! He allowed us to express our excitement and he really shared the moment with us. He helped us find a fantastic ring and helped us select a beautiful stone. We are so happy with the entire experience. Thank you so much Travis!

Marisa and Topher were amazing! Marisa helped me and my wife find the exact item I wanted and had seen on the Shane Co. website. Marisa those red cowboy boots were awesome! Topher was extremely helpful, polite and had a great sense of humor. Topher was also looking quite dapper and was extremely professional. I couldn't be more happy with the gift my wife got me for our 20yr anniversary. Marisa and Topher thank you so much. We will be back.

Marisa and Amy were absolutely amazing in helping my wife and me upgrade her center diamond. They were very informative, courteous, and compassionate. It was clear they truly care about their job as well as helping make the customer experience the best it can possibly be. I would recommend Shane Co. to anyone looking for any type of jewelry for any occasion. You cannot beat their prices, warranty, knowledge, and most of all their kindness.

best jewelry store in the world. the warranty on the jewelry is over the top. if you want jewelry that lasts forever and is the best quality you have ever seen. this is the place to go. I really like that you can give them a price range and they stay in that range. they never try to up sale you or pressure you. this is a very laid-back experience. I have been shopping here since 2003. I have never been disappointed with my purchase.

My fiancé and I recently purchased our wedding bands from Shane Co in Scottsdale. We worked with Kylie and she was absolutely fantastic!! So knowledgeable and answered every question I had. She presented multiple options to us so we knew we were choosing what was best for what we were looking for. She was also extremely patient and thorough. Highly recommend this location and working with Kylie!! We truly enjoyed our experience.

Shane Co. is definitely "a friend in the diamond business". My husband surprised me with a trip to replace our wedding bands. All the staff were friendly and professional. Erin was outstanding with helping us find our perfect rings. Her positive, outgoing personality made the experience one of the best we've had in a long time. We greatly appreciate that none of the sales staff were aggressive or pushy. We love our new bands!

We are always well taken care of at the Shane Company, today Sara Al-Haidar helped us exchange a chain to mount my diamond on, she had helped my husband select it the week before the chain wasn't right, she suggested an adjustable necklace and it was perfect. Her knowledge and customer service were on point. She also helped select a chain for my husband. We appreciate her, and the Shane Company for continued excellence.

I loved everything about my experience today. We had Amy as our consultant and she was just amazing. So helpful, informative, charismatic and very genuine! She made ring shopping a lot of fun and helped me build my dream ring. She was a great listener and turned my vision into a reality. She also made every step in the process a breeze. As an added bonus Lee our jeweler will have it ready just in time for our party!

Kade was AMAZING. He made my sister feel so comfortable and welcomed the minute she got in. He has a very genuine personality and we just loved him. My sister wanted to make sure he’d be there when she came back to pick up her ring. Me and my gf ended up getting his card so he could help us pick out engagement rings in the future. I genuinely loved the whole experience and my sister did also. Thank you kade.

Shane Company has a level of service that is virtually unheard of. Tom used to say "now you have a friend in the diamond business" and it's true here. I have worked with Samantha Dutcher and may as well be known as The Dutchess of world class service! She is so great to work with, absolutely love her. Shane Co's combination of quality products and impeccable service is a winning combination for everyone.

My sister and I had the best experience with Travis R. He was so patient, helpful, and kind helping us pick a christmas gift. We kept him busy running around the store, and all the while he was so funny, and a great conversationalist. He made us so excited and comfortable as we shopped. Please go to Shane Co and ask for Travis if you want to have the best time shopping experience. ¨̮

I had the absolute pleasure of working with Trinity! She definitely knows her stuff and made me feel very comfortable with the entire process! I had so many questions, concerns and requests to make sure i had the perfect ring! She made sure to answer all my questions, put at ease all my concerns, and made every request for this ring happen! I’m definitely happy i came to Shane co.

My husband and I came in to get an enhancement on my wedding ring in celebration of our 1st wedding anniversary. Dylanie (I believe that was her name-blonde) was amazing! She was so kind, friendly and showed me all my choices. She was welcoming and fun to be around. Great vibes and personality! Thank you Dylanie for your help! I can’t wait to see what my ring will look like.

We love Shane and co. We originally got our engagement ring as well as wedding band here and always have great service. We came back to look for an additional ring for me to wear at work and Dylanie was absolutely fantastic! Her enthusiasm and style choices were on point if you get the opportunity to have her assist you, you will not regret it! Thanks dylanie

Kade was absolutely awesome. Super informative no pressure to purchase anything and just so kind and creative. Shane co is wonderful in that they throw in the “curve ball” and both times they’ve done that it’s been the ring I picked. Fabulous team at the Scottsdale road location. Thank you for helping make this process simple and fun for me and my fiancé!

Sonia assisted us and her years of experience were immediately apparent. We came in thinking we knew what we were looking for. With a subtle style of an artist she quickly ushered us to something we not only liked but completely loved! We can’t imagine working with anyone else. Sonia is our person and Shane Co is our friend in the Diamond business.

Dylanie is hands down the most attentive, fun, kind and patient person I’ve ever worked with in a jewelry store. I couldn’t be happier with the service we received and I will probably come back again soon because it was so much fun picking out jewelry with her! Thank you for making our day and for helping me pick out the perfect wedding band.

Everyone is always so friendly. We got our wedding sets here and my husband has bought me several pieces from here. We never feel rushed or pressured. With our last experience we were there for nearly 3 hours designing a lavender sapphire ring on 8/5 and was able to pick it up on 8/11. It was perfect. Our salesman was so nice! Thank you!

LOVE this place! Their warranty is AMAZING! My wife bought my ring over 22 years ago in Colorado and I somehow lost one of my diamonds. They looked it up and replaced it No questions asked. I also take advantage of their free inspection and polishing whee it starts looking rough.. I would never buy anywhere else.

I ❤️❤️❤️ Shane Co.!! My engagement & wedding ring are from there, as well as a couple of pairs of earrings. I just went in to have my rings resized and their workmanship is flawless & timely. They are no pressure, friendly, patient & kind. They are the ONLY jewelry store that I recommend to others. …

Amazing customer service and attention to detail. Delanie treated us like family. We have been a customer for over ten years but every time we walk in you treat is with the highest level of service. Thank you Shane Co. for hiring the best of the best! Your quality of all things is beyond measure.

Staff was professional, kind and efficient. I signed in, waited just about the time they said or less (10 mins) and was seen by someone knowledgeable who didn’t waste my time or push a sale. I had a specific task in mind and they respected that. The visit was brief and successfully met my needs.

Honestly, this has been the best jeweler. Everyone is so sweet, friendly, attentive, and amazing to deal with. When I bought a necklace there the gal gave me great input. When I had to return an engagement ring it was quick, simple, and painless. Amazing place and I would recommend none other

Excellent customer service. We were welcomed and well taken care of by Julie. She was very throughout and answered all my questions very professionally. Thanks to Julie, my wife and I happily got what we wanted. Will definitely come back and highly recommend Julie and Scottsdale Shane Co.

Just wanted to share my experience with Shane Co and specifically the associate Travis has been amazing. I would like the thank every associate here and again shout out to Travis for being such a great help. Will definitely be returning to Shane in the future. Would do 6 stars if I could

Shane Co. is the best and only jewelry store my fiancé and I trust! We just picked out our wedding bands and Julie was absolutely wonderful. She made our experience easy, efficient and enjoyable! Thank you for providing excellent customer care and the highest quality jewelry!

Shane Company, (Scottsdale) certainly lives up to their reputation. Jill and her team were friendly courteous and knowledgeable. They really make you feel at home, like you have a friend in the diamond business. Keep up the great work Shane Co. and with your hiring process!

Thrilled again with my experience! I went in to upgrade my wedding ring stone in honor of our pregnancy. Elizabeth was so patient and helpful, presenting options until I found just what made me smile! I left giddy with excitement to have my ring made over completely new!

My fiancé and I worked with Travis to find our wedding bands. We had a fantastic experience. He worked with our wishlist and budget to find us the perfect set of wedding bands. We recommend Shane Co and Travis to any couple looking for wedding jewelry.

The selection of gemstones is exceptional. The guarantee is unmatched. And the customer service should be envied by anyone else in business. Knowledgeable employees. Answered all my questions and felt very comfortable with my purchase. Thanks Heidi A.

Best jewelry ever!! Very good quality. Employees have always been very nice. I was able to swap out my yellow gold tennis bracelet for a white gold bracelet without any problems, within 60 days of purchase after that it's considered trading in.

Kade was absolutely amazing! I came in with a ton of jewelry because I’ve moved out of state, so I bring it all with me. He checked it, cleaned it, and had me out of there within 10 minutes. All while being fantastically nice! Thank you, Kade!!

I have been to this location several times and each time has been a fantastic experience. The consultants are patient and helpful. They are skilled in observing clients’ taste and providing helpful suggestions. Trinity worked with me and my

I need to share my amazing experience with Shane Co, Chandler location. I walked in and was greeted by a friendly employee and a security guard. They took my name and then let me loose in the showroom. It is such a beautiful store. Before

We went to look at rings today and wound up going to Shane Co. in Scottsdale, we had an absolutely amazing experience with Travis Richardson!! He spent alot of time with us and we never felt rushed or if he was trying to get a sale, ever!

Initially came here because of the times that my (then) girlfriend and I went to get her sister's ring cleaned, and the staff was also so welcoming and friendly. Shane Co definitely did not have the snooty, Scottsdale attitude that I was

Couldn't be happier with Shane Co. Went in to upgrade my girlfriends ring and had the great pleasure of working with Trinity. She was amazing, and as always so was every step of the process. I will not go to another jeweler. No pressure,

If the staff was not so awesome I would give 0 stars. Took me 7 years to ask my girl to marry me, finally broke down spent way over my budget to get her ring of her dreams. The accent diamonds kept falling out, in for warranty 2 times in

Amy in the Scottsdale store has been absolutely fantastic. My husband and I started the journey of upgrading my engagement ring for our anniversary approximately 2 months ago. Amy helped us on our first visit and we began to narrow down

I have been doing business with the Shane Company since 1993 and they never disappoint! The sales staff are always helpful, pleasant and patient when I am shopping for a new ring or upgrading my diamonds. They are true to their word and

I came into the store to get my watch battery changed. It's a square watch and they only have equipment to put a round watch back on, as they do not sell watches. Limited equipment. Too bad I waited 30 minutes to learn that information.

Went to Shane Co to get my wedding band and we had the pleasure of working with Travis! He was super helpful, he had some really pretty ideas that complimented my wedding ring! Thank you for your help and amazing customer service!

I went in thinking I'd have to leave my ring to get the stone secured and had it fixed and back and a list of future jewelry in less than 20 minutes. Great service as always and thank you Shantel (I think that's how she spelt it)

Right when walking in you’re greeted with people ready to help you! The staff were very kind. Very helpful. The product is beautiful and I can’t wait to give it as a Christmas present!! Would definitely shop here again.

Great place been here over four different times are sales person was Rebecca very awesome very professional. She listens to her customers. Very good experience every time we’ve been here Rebecca you’re awesome.

Team members here have really improved over last few years. Recommended to all. Best quality an cleaning, have had 2 custom items done as well as other purchases.. not like kay or jarad no repairs each month

Kathryn - We send our deepest appreciation to you and your team for having gone the extra mile to get our rings repaired, cleaned and approved before our anniversary cruise tomorrow. Thanks, Vicky and Denis

Always friendly, make us feel welcome, and they are very informative. I’m obsessed with my jewelry!! I recently got it resized and cleaned, and I appreciate that they have you verify it’s the same stone

We love Shane Co. They stand behind their product. You can always trade up and they cater to both high and low budget shoppers. And they provide excellent customer service with no one on commission.

Shane Co has such wonderful customer service! Travis was an absolute pleasure to work with. My future husband and I will definitely be buying our wedding rings from Shane Co! Highly recommend!!

Everyone is very helpful and kind. We enjoy our experience every time we go to Shane Co. Whether it for ring cleaning or purchase a new piece of jewelry. Thank you to the whole Shane Co team!

Travis assisted me @ the N Scottsdale Rd location and I have a fabulous experience! I’ll be back and I’ll be asking for him specifically. Now I have a friend in the diamond business! Haha…

Very good customer service. Lifetime free ring sizing in case your ring size changes which I love. Bought 4 silver rings that still be sized to fit and then shipped for free. Very nice!

Kade is always a pleasure to work with. Whenever we need service we wait for him. He has a phenomenal attitude and an eye for detail. It is obvious he knows his stuff and loves his job!

Travis Richardson was not only helpful and kind, but because of his sincerity and expertise, my husband bought me some new earrings. Very unexpected surprise all thanks to Travis !

Kade is always so helpful and knowledgeable. He has great insight and experience in a very overwhelming business. My husband has enjoy working with him as well! Happy customers.

Great selection of jewelry and I still love my engagement and wedding rings after 6 years! They do free cleanings and warranty the rings too which is amazing. Highly recommend!

Kade was amazing! So helpful, professional and friendly. Was patient with me while I figured out engraving for my husband-to-be’s ring. Great experience and great employee.

Marisa helped me find the perfect 13th birthday gift for my son! I had a limited budget and she found me the perfect sterling silver cross necklace. He will love it!

Hands down the best jewelry store in the valley. Do not waste your time going anywhere else. Their customer service is top notch! They know how to keep a customer.

A big thanks to Julie Castro and Heidi Albers for helping us pick out the perfect ring! Their knowledge and professionalism made our experience so much better!

Shelby was super friendly and helpful! We love going to Shane Co to browse and get our jewelry checked and cleaned. We always get excellent service.

I will always shop at Shane Co. The staff is so awesome and everyone helps everyone. It is such a healthy atmosphere!! I love them at Shane Co.