Went to this garage at 5:30 am on a Sunday morning to fill up my car on the way to work. Unfortunately upon trying to pay for my fuel the transaction was repeatedly declined despite there being adequate funds in my account to cover the transaction. I also tried to withdraw cash at the on-site cash machine to pay for the fuel, the cash machine withdrawal also declined my card. I realised at this point that the bank must have flagged a recent transaction as potentially fraudulent and put a block on my card. Unfortunately at 5:30 am the banks help line was closed so there was no way to get the block removed. I offered to pay by bank transfer via my mobile app but the garage owner said he did not have online banking. Initially the store owner wanted me to leave my mobile phone as a security against the fuel, but I explained that I needed my phone for work in order to book on for my shift and to ensure that my security control room could contact me. They then allowed me to keep my phone but took my name and phone number, and checked my driving license to make sure the details I had given them were legitimate. I explained the situation, told the store owner I would phone my bank from work to get the block lifted, and then return on my way home at 7:45 pm, and pay for the fuel. I even showed the cashier my online banking statement to prove that my account had adequate funds to cover the transaction in order to alleviate any worries he may have had. I then received a phone call from the store owner at around 4pm in the middle of my shift asking me what time I was coming to pay, and telling me to "make sure I did come". After getting the block lifted from my debit card I returned as promised on my way home at 7:30pm and paid the owed amount in full. I apologised for any inconvenience caused, at which point the cashier complained that I had caused a lot of paperwork. I explained that I would not have filled up my tank had I known that my card had been blocked, and the cashier responded by stating that I must have known, basically insinuating that I had attempted to perpetuate a criminal act. Whilst I appreciate that this transaction was far from textbook, to be treated in this manner even after I had made good on my promise is simply unacceptable.

Man behind desk scanned my Shell rewards barcode but No points were added, I asked if he could rectify this & he abruptly said "he scanned it & there's nothing he can do" then he went outside to empty the bins, leaving me stood in the store on my own. Will not be going here again !! Time of visit 05.13am 25/04/23

Great petrol prices on both petrol and diesel, I go to this petrol station almost every week, the staff are always extremely friendly and helpful when paying for your petrol or diesel, in the shop the prices are not a total rip off like some stations⛽️ Highly recommend

I have park up my car for quick shopping next door, was very deep snow so and I can't get my car down there . They asked me to live property if I not buying anything...... I have been down there as a costumer many times, but no any more

Very bad attitude from staff, usually no working paypoint. Ridiculous bad senior Asian worker, WC never working better try another petrol station service!!! And no selling alcohol rating - 1

I enjoy to visit this place all the time, toilet is always clean and tidy fourcourt looks fantastic and staff is friendly and active all the time. …

Been down to put electric on tonight and he only put £40 on and the other night I put £80 on with no problems and he give me a funny look

Bought milk from there this morning and it was off all 3 2 pinters. Never buying anything from there again. Couldnt even get a refund.

Very good customer service. They are very friendly specially Ruhul Baeg. Thank you for the lovely service.

Good customer service always from staff been using this gas station for years staff always happy to help

£50 of fuel this morning, cashier scanned my Shell points app, Yet Again no points added !! …

Always fill petrol at that petrol station. Very friendly staff. Very pleased with their service.

Staff is very arrogant, they cannot speak properly to members of the public

Excellent customer service with very helpful and friendly staff

Shop owner got bad attitude and threatening behaviour

Arrogant staff and customer service …

Always clean and very helpful staff

Staff was very good and helpful

Good service friendly staff

Greate petrol station

Very good service

It wasn't busy