Shoe Palace

102 reviews

378 N Capitol Ave, San Jose, CA 95133

www.shoepalace.com

+14087298000

About

Shoe Palace is a Shoe store located at 378 N Capitol Ave, San Jose, CA 95133. It has received 102 reviews with an average rating of 3.7 stars.

Photos

Hours

Monday10AM-8PM
Tuesday11AM-7PM
Wednesday11AM-8PM
Thursday11AM-8PM
Friday11AM-8PM
Saturday11AM-8PM
Sunday11AM-8PM

F.A.Q

Frequently Asked Questions

  • The address of Shoe Palace: 378 N Capitol Ave, San Jose, CA 95133

  • Shoe Palace has 3.7 stars from 102 reviews

  • Shoe store

  • "I like to say customer service sucks nobody said hi can i help u and i wait 30 mins to get help while people are folding clothes and putting shoes away"

    "Absolutely no customer service, I walked in and 2 employees were standing there sharing photos on their phone, no hello, no can I help you…"

    "Can be a bit rude but so far good"

    "I went to buy a bunch of shoes and shorts and this other sales person came up and asked if I wanted a t-shirt, I said yes, and after paying and getting home I realized they charged me and put 8 t-shirts on the pile of stuff I purchased"

    "So unprofessional walked in to get some shoes for my husband when I walked in there were 4 employees talking to each other didn't even say hi or hello nothing didn't even look at me and when I needed help I had to go up to them and ask for "

Reviews

  • Rita Quibelan Davis

I like to say customer service sucks nobody said hi can i help u and i wait 30 mins to get help while people are folding clothes and putting shoes away. Another thing i ask for shoe and they never ask me if u like me to check another store. No just said im out only have 7 and half. I went there two day in row... Rude and walk pass me

  • Tony Garza

Absolutely no customer service, I walked in and 2 employees were standing there sharing photos on their phone, no hello, no can I help you….nothing! as someone who’s been in customer service for years this will destroy a business. With the intent of purchasing 2 pairs of shoes, I walked out with nothing.

  • Kayla Jayleen

Can be a bit rude but so far good. I've been going there for l I keep 5 or 6 years already. Since then they have remodeled it. The workers there are never there to long. Almost like every time I go there is new workers or a new worker. In I go there like every month or every other month.

  • Victor Miranda

I went to buy a bunch of shoes and shorts and this other sales person came up and asked if I wanted a t-shirt, I said yes, and after paying and getting home I realized they charged me and put 8 t-shirts on the pile of stuff I purchased. My

  • Ana Ambrocio

So unprofessional walked in to get some shoes for my husband when I walked in there were 4 employees talking to each other didn't even say hi or hello nothing didn't even look at me and when I needed help I had to go up to them and ask for

  • C RR

WORST SHOE PALACE I HAVE EVER WENT INTO. 2 workers, NO CUSTOMERS. 1 girl on the phone, 1 guy walks the floor. My husband asks the girl for his size in some Js. He goes to the back "to check" , comes out with some dudes JS he ordered brings

  • M Abilene Virgen

The girl they have there gives terrible service, I asked her for a size, she told me that I'll bring it right now, she went directly to the desk, I waited 10 minutes and went to where she was and she was on tik. -ok, really? are you on

  • Dave Collado

They wouldn't/couldn't measure my daughters shoe size. The reason given? "...size varies from brand to brand...so we don't do that anymore" You know what else varies? EACH INDIVIDUAL PERSONS FOOT SIZE. You're a shoe store...get a clue!

  • Damien B

Dude in the phone was rude, asked a question and he responded with "I dint know , i dont know, all releases are raffled. When I said thank you he let out a brief sigh and hung up before I could ask if the hours have changed

  • JZ408

It was good..I remember back in the day they used to dam near harass you as if you were buying a car..they have finally calmed down..or maybe it was because I went first thing in the am..either way it went good.

  • Nate Valassis

Good place to find the shoe you want and the best thing about it is the service is excellent everytime i go there. I will forsure be back there for the rest of my shoes.

  • Tony Flores

No people help you,they are to busy talking to other people about basketball..lol You are there to be kool but also to make money..thats what keep you going...

  • Clara Moi

So, I ordered shoes for my son, and they don't even update me on the status of my order. I have to literally send about 3 messages asking about my order.

  • andrea plascencia

No costumer service at all people that work there don't even help you they pretend they didn't see you or send you to ask someone else

  • Brian Venegas

Line for a raffle. Opened almost 20 minutes. Late. But good service once inside. Ended up spending almost $200 for 2 pairs of shoes.

  • Shaun Goodwin

Good service, good selection. Would give 5 stars if they weren't sold out of lots of the shoes my daughter and I wanted.

  • Ali Karayel

I’ve had nothing but great experiences at this Shoe Palace location. I’m looking forward to my next visit!

  • ELIAS MADRID

Been going there for years it the best the prices are a little lower then the thereshoesstores.

  • Kristi Lucas

Tons to choose from. The girl who assisted me is friendly, knowledgeable, and happy = awesome!!

  • Darrel Cabaluna

the store does not always carry the sizes customer want maybe because its always sold out!!!!

  • Jorge Farias

Trash service call they don’t apply good customer service to the customers.

  • Michelle Walters

Too many egos floating around. Staffed with young guys on a power trip.

  • mschelleify

They seem to have a skin color preference and poor customer service.

  • johnny DTripp Garcia

I love this store it's the best shoes store .

  • Alexandra Medina

I like the store I'm thinking about applying

  • Diego Ibarra

Good service really nice People

  • Adele Chavez

I love their variety of shoes

  • Luis Salazar

Great store terrible service

  • Louis Hernandez

On my momma …

  • B S

Great staff killer kicks

  • William S

Very reasonable prices

  • Augusto Garcia

Excellent service!!!!

  • Juan Pablo Vargas

An excellent place

  • Antonio Manzano

Excellent service

  • German Delacruz

Show Palacete...

  • Candy Rosas

Large selection

  • Sebby

Squabble up

  • Chris Smith

squabble up

  • Christine Munoz

Shoes yup

  • Calvin Lin

So nice

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