Shoe Palace

136 reviews

2855 Stevens Creek Blvd, San Jose, CA 95050

www.shoepalace.com

+14082441400

About

Shoe Palace is a Shoe store located at 2855 Stevens Creek Blvd, San Jose, CA 95050. It has received 136 reviews with an average rating of 3.1 stars.

Photos

Hours

Monday10AM-9PM
Tuesday10AM-9PM
Wednesday10AM-9PM
Thursday11AM-7PM
Friday10AM-9PM
Saturday10AM-9PM
Sunday10AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Shoe Palace: 2855 Stevens Creek Blvd, San Jose, CA 95050

  • Shoe Palace has 3.1 stars from 136 reviews

  • Shoe store

  • "Terrible customer service"

    "Keep up the amazing customer service"

    "I was in the store you know looking for shoes and when I asked for assistance some employee by the name of James started saying some weird things"

    "So I went to shoe palace with my girl to get some new Jordan’s but this worker named Jaime I think his name was called but for some reason he kept telling her she’s a bop and then for some reason he kept tell me to squabble up, on my momma and fasho he was pretty weird and he also tried to give me head but I ran away with my girl we were so scared and yesterday he dms my girl a pp pic and said my thing is small fasho"

    "Worst customer service experience I've ever had"

Reviews

  • U L

Terrible customer service. Wife bought a pair of sneakers as a surprise and asked if she could return just in case. They said yes. At checkout they asked if she wanted the box w the shoes. Wife said no not knowing the "no box" means no return and they didn't mention that part to her either. Shoes were a bit tight so thinking she's able to exchange she took them back along driving 40 mins from Palo Alto with our two little kids. The manager refused to even listen to her story. Didn't care that she was misled and didn't care there were two crying little kids. Seems like the "no box" offer at checkout AFTER you Pay is used to make sales final. I called and chatted with the manager (Hewlit?) and he was extremely rude saying we are being emotional. Guess what, when your hear your kids crying and wife upset you get emotional. This manager needs to either trained or fired immediately. Who knows what kind of liability he will create for the business down the road. Given the other reviews, I would fire him in a heartbeat for poor customer service and bad treatment of customers.

  • Mihir

Keep up the amazing customer service. I saw the same shoes in other stores near you, but just didn’t feel like buying, no one was even interested in selling them it felt like. As soon as I walked in your store, I was greeted with enthusiasm, assigned to a person who happily helped me find what I needed, and I walked out in 5 minutes and purchased additional items I didn’t even really need. Other stores should learn from your team. I think some of the negative reviews could be from your petty competitors. (I've seen this a common trend in so many stores these days. Employees are busy on their phones and talking to their coworkers rather than serve customers. There's no sense of ownership. Is it because of the high employee turnover rate? Or does the management not train their employees right? I'm not sure.. In Asian countries, the service is so much better in restaurants, malls, stores..)

  • Guero

I was in the store you know looking for shoes and when I asked for assistance some employee by the name of James started saying some weird things. I remember he said something like “pazole, mesican rice” and all the other stuff he was telling me was an a different language(I think frog). When I asked him if he had any steals for me, he smiled and took me to the back. He tried to give me that bop but I managed to run out before it was too late. Would not recommend going back as the other employees did not care for his actions.

  • Fa Sho

So I went to shoe palace with my girl to get some new Jordan’s but this worker named Jaime I think his name was called but for some reason he kept telling her she’s a bop and then for some reason he kept tell me to squabble up, on my momma and fasho he was pretty weird and he also tried to give me head but I ran away with my girl we were so scared and yesterday he dms my girl a pp pic and said my thing is small fasho. But tbh Jaime helped me out a lot.

  • Axe S

Worst customer service experience I've ever had. I'll never shop at Shoe Palace again. The manager was very rude, and wouldnt tell me his name after selling me a defective shoe (the jumpman on the inside of the shoe was missing) two days prior. To top it off they wouldn't refund me the money. I advise everyone reading this stay away from that store unless you like defective products and horrible customer service.

  • Scott

Watch out for the two-for-one sale. It's a scam to get you to buy extremely overpriced and unpopular shorts in order to get a free cheap white t-shirt. if you take advantage of this 241, just get yourself to t-shirts. so many customers have been turned off by this scam, the cashier actually react immediately when you say, what the heck $60? She replies with, would you rather just get two t-shirts?

  • Michael Rodriguez

I went to the store looking for jordan ones, although this place is really dirty and not clean. You guys have animals in the place roaming around like they are employees. Particularly their was this one frog that kept croaking and jumping to everyone. He said “croak* you got dat zaza?”. Very scary stuff... please get a exterminator to get that giant frog outta there...

  • Angie Contreras

Went to get some shoes with my little brother, some frog looking employee was trying to squabble up with me for some reason. Very bad service, I tried to leave but he did not let me. My little brother (15) was also touched by this man, it was very disturbing. He also found my brothers instagram and sent him very explicit photos of his froggy parts. Do not come here

  • Nigel K

I was just looking for a new pair of sneakers to wear on the daily and as soon as I entered this lovely gentleman James (I think that’s what his name was) began asking me “who was in Paris” I personally could not answer that question so I immediately left. It was a very weird experience to say the least

  • eazy

Hello shoe palace A couple days ago I was looking for a pair shoes for my little sister and one of your employee’s by the name of James I believe 4’9 170lbs he threatened me and my little sister ! He kept telling my little sister to squabble up! Such a scary experience will not be coming back.

  • fasheezible cm

Very self absorbed salesman, they are not very attentive towards the customer. I called asking about shoe release dates and a shoe salesman quickly gave me a answer in a rude tone and hung up. Forsure I will not buy those shoes from Westfield valley fair.

  • Paul Lopez

Called to get a shoe size just left oakride they said they can't put anything on hold due to holiday so for me to call on my own understandable I calledb3 times no answer an they blocked my number or took phone off the hook smh im goin to foot locker

  • Vanessa Delira

My family and I came up from LA and we were so impressed and pleased with Julio’s customer service. I would recommend this place if you want excellent customer service and wide range of choices. Thank you Julio! We will be back next time around.

  • Brandon Yun

went to buy shoes for my grandma when this unbelievably short/overweight kid that looked like a frog was hopping around in the store, apparently he was a worker, believe the name is James, 4,9 190. This is unbelievable, will not be coming back!

  • sverxz

I was trying to find some new Shoes for school.Then i asked one of the employees with glasses and all he did say was “pazole,manudo” couldn’t understand a thing. (think it was frog language) then he took me to the back and pulled out his 1

  • jairo delgado

The brown skinned Mexican with the glasses needs to run to the back and get me a size 9.5 rapido... That dude's a punk needs to work on his customer service skills. Walked right out and across the way to get the same exact shoes at Champs.

  • Gabriel Leon

Had a Soso experience at first with one of the workers and looking for shoes but Damien came through and really made the experience worth it so if you’re looking for a good salesman go to him. Thank you for making my experience worth it.

  • Steve Castillo

Some little dude I think or girl couldn’t tell, think it was Jamie or James. I asked him/her to get me a size 10 then he/she said come to the back with me and then he/she gave me some sloppy and a discount, definitely recommend

  • Tomas Alvarez

Went in to buy a pair of shoes, and a employee by the name of James, wearing a gang mask, told me simply to “squabble him up”.. I had to pick him up so he could reach the pair of Nikes I wanted very unprofessional …

  • Robert Gonzalez

Some guy named James told me to ‘Squabble up’ and also said he’d give a discount if I went to the back with him but he ended up showing me a footlong I would definitely not recommend unless you wanna make a fun video ya know

  • Nate Kirby5

Some guy in the back not that long ago said he wanted to do something in the back for a discount I didn’t want to do it and he got mad and said squabble up which I thought was very uncomfortable. BTW his name was Jamie …

  • Juan S

That employee "jaime" told me to "squabble tf up" I was mildly shocked but I would expect that from an ms-13 leader. Overall Jaime was really helpful with the sloppy toppy in the back would recommend. …

  • Hhsgsh Zzz

A very short guy by the name of James started making weird frog noises while I was looking at the shoes then he proceeded to make gang signs and told me to “squabble up foo ” won’t be coming back …

  • edmundo morales

A short man, think his name was james, dressed in one of your uniforms started making frog noises when we entered, he would not stop following us afterwards and never left us alone, never coming again

  • Jake

This guy who was about 4.9 asked if I needed help I said yea and bought the last pair of Jordans and I was walking back to my car and he pulled up with ms 13 and shot me 3 times and put his 1cm in me

  • Diego Ajanel

Some little dude was helpful today and gave me more than shoes If you know I think his name is jaime or James idk but he is small and he packing fasho …

  • David P.

the store has a very good selection of shoes at competitive prices to what is found online and at other stores. the staff are friendly and they let you try on the shoes before you buy them.

  • Victor Rodriguez

I went Aug 14, 2017 to get a pair of replacement shoes as my air forces weared out and needed new one A dude helped me find my size and a girl helped me at the check out. Real fast service

  • Alon Pelled

Don’t take responsibility for their products, probably the worst experience one can get. Just buy online or at the actual makers as neither the price nor the attitude is worth it. Just bad

  • fig man

i went to shoe palace for some kicks with my friend, james helped us. horrible customer service he kept telling us to “squabble up” whatever that means and saying if we have frog food.

  • Jellis Yt

when I walked in the store one of the employees there I think his name is James asked me to squabble up then he took my girlfriend in the back and I haven’t seen her since. SHE A BOP

  • Michael Jackson

An employee by the name of Jaime told me he would hook me up with free shoes for a year what a nice guy I told him I’ll be back soon to give my buddies new kicks!!!!!!! …

  • Sammy _

An employee by the name of James said “squabble up foo” and took me to the back for some kicks, but I ended up getting more than just shoeswould def come back for more …

  • utngt00

so this very rude employee called James came up to me and started trowing up MS13 gang signs and said he was going to kill me. He also Threatened me to Squabble up.

  • A A

The managers were very helpful. The employees on the other hands seem lot bother to help or listen to a customer. I wish they hired more people like the managers.

  • Abraham Alarcon

Horrible , there was this salesman I think named like James told me to go to the back for a shoe discount but ended up making Ribbit noises like a frog …

  • Mauricio Gonzalez

Employee James was super helpful usually I don’t know my style and James was very quick to help me find a outfit that I enjoyed. Would return 10/10 service

  • Oscar

the service was horrible especially James who helped me out, he kept telling me to “squabble up” after i told him i didn’t want to go to the back with him.

  • Codyn

It was horrid!!! This employee was quite unprofessional he was a 4’9 tadpole and was trying to squabble with the whole ms13 gang I was scared for my life

  • Filth_fgo

There was this one man I think his name was james or something and he literally told me “squabble up” like who does that thats so disrespectful …

  • yfmdiego

Terrible customer service a little guy that works there told me to squabble up after I asked him if he could bring me some Froggy 11s. …

  • Mxrk

Awesome place I love the shoe selection and it has a very cool interior. I don't usually come but when I do I always have a good experience.

  • Kerry Kartchner

Music played very very loud. Employees refused to reduce volume: “the loud sound is what brings them in”. It’s also made me a non-customer.

  • Nikki lolz

The little short guy I think his name is James he told me to go to the back for a discount and he showed me his 1incher I was so disgusted

  • COREY WILSON

Another good shoe store with plenty of options. I however was somewhat disappointed with some pricing and was able to find a better deal.

  • CrashCator

I belive the employee whos name is james took me to the back and showed me his dido colletion, I was very furious …

  • Tristian Cano

After I bought some nice shoes one employee by the name of James told me to go to the back, he then proceeded to give me head.

  • Ryan Haley

Employee James was very helpful and talk to me in a nice calm way. Definitely my favorite person I’ve ever met in retail

  • Abraham Servin

An employee name James was being very rude,and told me to squabble up and to meet me at the pond,and I was very confused

  • Abdiel Mejia

Went in for some kicks but that employee James gave me a little more, if you know what I mean …

  • Richard Tucholski

Whenever I call about any limited shoe they are always extremely rude and honestly completely useless

  • LG1Tgb

Really rude employees, really stuck up women workers, bad experience, wouldn't recommend this store.

  • Thomas Aguilar

Very good experience but this one employee who was like 4 feet wouldn't shut up saying "aye foo"

  • Cristian

Went in to buy some kicks but the homie James gave me more than just the shoes …

  • Angel Linares

this one employee named james told me to “squabble up” I was very shocked and confused.

  • czm

refused to let me speak to a employee by the name of James Bojorquez very poor service

  • memo vega

I love this place because not only has one type of shoes it has all types and brands

  • Julio Ayala

Tienen una extensa variedad de tenis y la atención al público muy amable el personal

  • T. N.

Not that many variety of nike or latest style and service was just okay?!?!?

  • Fernando Vazquez

The employee name James was being to drippy …

  • Abuo casanos

Worst ,shady,racist, manager Adam is a very rude,jerk,peice of trash.

  • david quinonez

Amazing experience employe James was very helpful …

  • Money

James showed me to the back and hit from the back …

  • Daniel Parvin

I’ve bought shoes here a lot. Good selection and helpful employees

  • Kael Desantiago

Some guy named Jamie told me squabble up what ever that means

  • Carolyn Schwartz

Get your hours right and get some better customer service

  • Los Sangrónes

employee James was too drippy for the job …

  • FENGDENG LYU

Great selection of shoes but very poor service.

  • Jonah

One of your employees was making frog sounds.

  • J Hutchins

Great inventory, great deals. Buy from here.

  • Vincent8636

James gave me gawk gawk 5000 in back room

  • Carlos Gutierrez

place where i always go to get new shoes

  • Cristian Toribio

muy buen precio. conparado con otros. ??

  • Jonathan Netsereab

The employee jamies was very nice!

  • Josh

Purchased one sale item, $9 tee

  • bTv trolling

My shoe was really in a palace

  • Johannes de Quant

Lots of shoes to choose from

  • Angelo Caguia

Buy some Jordans it's cool

  • David Zietlow

Solid option for shoes.

  • Eduardo Ramirez

he tried to touch me :I

  • gamer space

Has a variety of shoes

  • Lukas

bad customer service

  • Beckham

james was very good

  • Angel Escobar

squabble up …

  • Cecelia Blewett

Poor selection.

  • Yuigz

SQUABBLE TF UP

  • Jaime Santiago

That's tragic

  • Patricia Vega

Excelente

  • Clement Lin

Nice

  • Jake Weinsheimer
  • Huỳnh Tấn Đức
  • Befikadu Demeke
  • Fayyaz Abbasi
  • Michael
  • Jayh Bone
  • Thao Hua
  • Owen Gonzales
  • ChingChunUn
  • Heriberto Rivera
  • Hafees Hakim

Similar places

Macy's

4364 reviews

2801 Stevens Creek Blvd, Santa Clara, CA 95050

Macy's

1717 reviews

2210 Eastridge Loop, San Jose, CA 95122

DSW Designer Shoe Warehouse

1404 reviews

3530 Stevens Creek Blvd, San Jose, CA 95117

Nike Factory Store - San Jose

859 reviews

1600 Saratoga Ave #213, San Jose, CA 95129

Big 5 Sporting Goods

371 reviews

1472 Monterey Hwy, San Jose, CA 95112

DICK'S Sporting Goods

349 reviews

680 Blossom Hill Rd, San Jose, CA 95123

Shoe Palace

206 reviews

925 Blossom Hill Rd Suite 1444, San Jose, CA 95123

Shoe Palace

184 reviews

2206 Business Cir, San Jose, CA 95128

SKECHERS Factory Outlet

183 reviews

1600 Saratoga Ave #517, San Jose, CA 95129

Red Wing - San Jose, CA

178 reviews

447-B Blossom Hill Rd B, San Jose, CA 95123