The Pharmacy team is amazing. Friendly, knowledgeable, always willing to take the time to answer a question or concern. Will take the initiative to review your medications and health issues with you. The store itself is very clean and well organized with courteous and efficient staff. One of the best Shopper's in the city.

I get my prescription here and as the other girl mentioned they do this However it’s just 2 minutes for the pharmacist to check it no big deal. Super friendly and helpful staff especially the ladies in the beauty boutique. The store is always clean and kept and usually the have a discount make up bin which is awesome

This shoppers drugmart doesn't honor mask exemptions as outlined in the bylaw, they are willfully ignorant that such people exist that are not medically cleared to wear a face mask. Poor service. I will shop elsewhere:) Theres nothing worse in society then establishing 2 classes of people. Despicable.

I've never had a bad in-person experience, but I think the pharmacy is very understaffed. It's taken a week to get a prescription refilled with no updates. If you call, usually it can get things going, but what's the point of having an online platform if you have to call to ask what the hold up is?

The pharmacist at this Shoppers provided my daughter and I with truly exceptional service, going out of her way to ensure that my daughter had what she needed before she left for Toronto after the holidays. I cannot say enough about how helpful and caring she was.

In conversation with another employee, a middle aged female working behind the pharmacy counter breached the confidentiality of a customer while they were still on store premises. bad business, breach of confidentiality, and unethical. Shame.

Avoid this location like the plague. Staff are rude and incompetent. They needed 48 hours to refill my prescription because they’re “busy”. I asked to have it transferred to another shoppers location which can do it in 10 minutes. The other

If I could give negative, I would! They have a real problem with staff here. There is one woman, Noor who isn't just racist, but ageist too. She is horrible to any women who are older, and refuses to even try to be nice to senior Indigenous

This is the worst run shoppers drug mart in Ottawa . Avoid if at all possible . The staff especially the day manger are rude and act like they are doing you a favour while your there . They always have the cash closed trying to force you to

The store is good, but OMG the Pharmacy has gone downhill recently. Long lines, only given half the prescription without explanation, got email "your prescription is ready for pickup" and no prescription when I get there. Not sure why they

The employees are so rude and do not want to help their customers, it's like we are bothering them. But hey, at least they don't discriminate: they have been ill-mannered towards me, my mother and my grandmother - and on multiple occasions!

I am "not allowed to pick up" my new prescriptions until the 19th, when I finish my last doses on the 18th. Because I have some for the 18th. My first scripts were given on the 18th of November. Also my best friend was accused by the staff

Tried the ‘see a pharmacist for minor ailment’ service, and maybe I hit them on a bad day as someone had called in sick but found the whole experience dreadful. The booking was fine, showed up and the pharmacist told us she didn’t know why

Great place to do shopping except for the extremely pushy beggars out front. See the same people over and over again begging for change. What few people know is the guy in front sitting on the mat with the sign, smiles or change, recruits

Stay away from this Pharmacy! I had my prescriptions there for 10 months now and every single time I tried to get a refill I had to keep coming back cuz they they never had it ready. Today after seeing two ppl in front of me going through

Went there a few days ago. let me start by saying I understand why on my part I’m not 100% in the right and that’s why in the situation I kept my cool. So I went to go buy this new cream glitter eye shadow (100% knew I was gonna buy it) I

They didn't even give me my son's meds. I paid for them and they said it was in the prescription bag. But when I got home there was nothing in the prescription bag. This pharmacy is neglectful and completely incompetent. I will never uses

No issues with the store this low score is for the pharmacy. I moved to the neighbourhood less than a year ago and every time I go to pick up my prescriptions there’s always an issue. For example picking up multiple prescriptions but they

On multiple occasions, this pharmacy has failed to fill my prescriptions, has allowed the medications I need to remain out of stock for more than a week even with multiple follow-ups, has failed to contact my doctor or another pharmacy to

Terrible and discriminating staff. They are unaware of the mask exemption bylaw and their OWN store policies about masks and disabilities among those who cannot wear them. They don't care about the law or your rights. They refuse to allow

Denied access to medication that could save my health longterm, potentially even my life, because they can't do math at the pharmacy. The store itself is fantastic, the customer service is great, it's the pharmacy that has serious issues.

The grumpy old man makes my blood boil. He's so aggressive and incosiderate. He should be fired. Clearly hates younger people and will be unreasonably unfriendly and unfair with them. Your cart is pushed slightly into a 10ft wide isle in

One of the most poorly run pharmacies I have ever dealt with! It is chronically understaffed which means if you are lucky enough to get through to the pharmacy on the phone you can usually expect to be on hold for an extended period. The

I'd like to thank the phramacists Sarah and Jordan for going above and beyond to release a specialized medicine that was urgently required for my sister. After Rexall failed to locate or reach a solution for obtaining the prescription, I

Worst service EVER. Second I enter red the store with my friend we got eyed and chased around the store, the employee wouldn’t leave us alone then him and the manager accused us of stealing and made me empty my bag. They still persisted

Joining the chorus of negative reviews. Don’t follow people around aggressively when they are shopping or cashing out in your store. This happened to me and the only thing “suspicious” about me in that moment as I shopped for snacks for

Disorganized location. Reserved time slot for Pfizer vaccine third dose and informed they will not administer Pfizer after showing up to appointment. No communication to notify people in advance (yes I check my junk mail daily). I could

UPDATE: Nothing has changed at this pharmacy location. Waited on hold for 1 hour today to refill a medication and when no one answered I tried calling the front staff. Front staff then put me on hold for another 20 min before telling me

I have been shopping here for many, many years. Now, though, I have been disappointed by the price increases that I see. There are hardly any things on sale. The delivery prices of items ordered has gone up so much, I will not be using

There is a reason they are constantly profiled by CJOH/ctv News. Every aspect of their store has been faultless since i started going there 7-8 years ago. They even go above and beyond with covid related vaccinations compared to other

i had an amazing interaction with one of the employees. THOMSON was kind, polite and able to help me find exactly what i needed. They went out of their way and exceeded my expectations, truly a star employee who cares about customers.

I went there when I received a phone call from them to pick up my prescription. I arrived and it took forever for someone to approach me. Once someone did they told me I’d have to wait 10 minutes- no issues. I waited with my impatient

Very poor customer service literally was there two weeks ago. A. Cashier. Name. Yzonne. I. Think. That’s what I read off her name tag. Literally walked in there and insulted me for my piercings on my nose and was playing Atlee rude to

Pros: convenience. Cons: They always rip me off a little bit with pricing that's higher than marked on the shelf. I've also noticed that the staff is poorly trained and not into doing its job. I'm pretty sure one of the cashiers is

Staff are friendly and location is convenient but this is the most confusing store layout ever! It's a maze that is even worse than Ikea because the signage isn't obvious... Good luck finding actual pharmacy products!

They will straight up lie to your face. Prescriptions which they say they will fax never get faxed after multiple calls and asking them in person, and then they will charge you for extentions on medication.

This place is awful, there’s ALWAYS an issue with my prescriptions. Either something is missed or wasn’t faxed out then I have to wait there forever to have it filled. Seriously the worst

Always friendly staff greets you when you walk in. There is a huge section of foods and every day household products, as well as the usual drugstore items that are neatly displayed.

I have been dealing here for the past three years always been satisfied until today I was in the pharmacy where always treated by courteous and polite staff not the

Please respect mask exemptions. The bylaw is very clear. Discrimination against anyone who can not wear a mask is an assault against our human rights...

Have always had a pleasant experience here. I also truly appreciate your commitment to protect your costumers by enforcing the mask mandate.

Pharmacy is severely understaffed. Often only have one person behind the counter resulting in very long waits for drop offs and pick ups.

Most sunscreen products of premium brands are expired!!! Today I went there in the morning to buy SPF creme for my face. Sales assistant

This is the single worst pharmacy I have ever been to, ever. Multiple staff have made serious and unacceptable mistakes with my meds.

Was not that good experience. Quite classic shoppers however not friendly and smiling staff. Would be better to go self checkout!

Only one cash and two self checkouts, so lines are always long. Shop somewhere that pretends to care about their customers.

The pharmacy seems not well staffed. Standing here now for 15 minutes to drop off a prescription and no one seems available

Horrible experience for COVID rapid test. Very disorganized. Total circus. Go to another location that is better staffed.

No complaints, staff is what you would expect. Don't expect close parking, there are no lots and Richmond is often busy.

Great to be attended by such informative and helpful pharmacists. Felt cared and looked after. Def my go-to pharmacy!

Extremely slow and understaffed shoppers. Their selection of items is also lower than average. It will do in a pinch

This review applies strictly to the pharmacy. The shopper's component is completely fine and I have no issue there.

I love Westboro but will not shop at this store. People at the pharmacy, especially the blond lady are very rude.

Pharmacy. Joanne (the lady with the colorful red hair) goes above and beyond for customer

A classic looking Shoppers with pharmacy hidden in the back. Two self checkout available.

The pharmacy section is incredibly slow, we waited for more than 1 hour. Terrible

Standard Pharmacy in a fairly nice neighborhood. Not overly crowded. Very clean.

Fantastic service, very helpful. By far the best shoppers pharmacy in the area.

No-nonsense, great service for passports. Was in and out in 5 minutes.

Nice sales. Has a walk-in clinic and a big frozen food section