There were 2 staff chatting in cash register when I enter the shop. They saw me in but didn't greet or help when I was searching a product there. After a while one left away and the guy approached me, when I about to pay he (I think his colleague called him Alex), told me that I have to buy $5 more to get a bonus. So I search around for matching the price. When I was back in the cash register he was busy with other customer and went away. I wait... and wait... and wait.... he never returned so the security staff helped me calling another staff to come down and handle my purchase. Turned out the bonus Alex told me is not registered on the receipt, wonder why, I have been using the optimum barcode since forever to get points without any problem. By this time Alex and another staff were back there but they are chatting away again. The other staff told me that I should have the Optimum app to get the bonus points, not just the card barcode. I have to download it on the spot while they refund my purchase and redo the transaction again. I was in a hurry and downloading an app takes time! At that moment, the cash register didn't work and she couldn't log in, Alex was asked to put his code or something on the screen bcs the purchase was counted under his service. He was becoming so rude to the other staff and me, as if he shouldn't be bothered by a customer purchase while he was busy with nothing. He was even banged the cabinet drawer and answered decent questions with very rude attitude. He was then walked away left the other staff and me with an unexplained process. Alex was showing a very disrespectful attitude. I lost interest of purchasing and left after the other staff refunded the money back to my credit card. I never had a shop staff banging drawers like that for his own misinformation and purchase trouble (computer mistake) like that, plus the optimum card barcode didn't work, all a very bad service in this shop!

This is a comment about their online shopping service. I placed on an online order in October 2021. I will never do that again. The third party company E24 that does the delivery appears to hire delivery drivers who seem to NOT understand how to read an address when it is a condo building. After first failed delivery i contacted E24 and provided address (again)and my phone number. Yesterday the delivery driver phoned and asked for my buzzer number (all of this information was provided to shoppers Drug mart when order was placed) at 148pm. When i told him and confirmed the address he informed me was at the wrong address - he read the unit number as the street number. He said he would deliver the parcel in an hour and i never heard from him again. I did get an email late at night from E24 saying the parcel wasn't delivered due to wrong address and that they have given the parcel to Canada post to deliver on Monday. Why not use Canada post to begin with ?- at least their workers know how to read an address!! First and last time purchase online. I only did it because there was promotion. Not worth the hassle. I get a number of parcels deliver and never had the grief that I have had with this order. And why is it so hard to contact online Shoppers Drug Mart - I want to be able to write an email to them but there is NO email address and if you use their "contact us" feature you are limited as to how many characters you can use to explain the situation. Sometime it is better to email so you can explain things clearly and attach photos etc

Went to this Shoppers this evening with my partner who was upstairs picking up a few bits. I specifically went to this shoppers to visit the beauty botique as it is one of the best in terms of variety and selection in Vancouver. I wanted to get a full set of new makeup, foundation, finishing powder, eye shadows, eye liner. As I knew I would like alot of help from the makeup sales counter I specifically went at this time so as the store would be quiet. I was standing over by the make up section waiting for help, the girl approached me and I asked her to color match me. Straight away she was like "no, no, we dont color match due to covid", she said she could suggest a color based on looking at my skin. Anyone who has ever bought foundation knows this is not going to work. I dont want to spend $70+ on a foundation that doesnt match my color or suit my skin type or the type of coverage I want. I've been to other shoppers where I have been color matched since covid started. Even if she didnt want to touch me she could have allowed me to apply the product myself and advised me on the same. Like, this level of service is very basic when selling makeup, it's the nature of the job. So disappointing, we left without buying a single thing, my partner put all his items back. This beauty boutique has great variety, is very well laid out and always impeccably clean and to be fair we have received great service here in the past, just not on this visit.

Hi, if anyone see this review from shoppers please be mindful how you present yourself. May 4th around 4pm me and my boyfriend walked inside to the shoppers there was this good age mature lady was standing on Chanel counter. She looked at us, eye to eye contact we smiled her reaction was completely not welcoming just ignored us like we are no body. Well we actually came for Chanel perfume. So, we just walked straight and here she scream “Chanel yes what you want.” I looked at her smiled and said “Hi, looking for travel size Chanel perfume I just saw at broadway shoppers 35ml and travel size. Jeez, she laughed and said I’m head of shoppers Chanel from last 10 or 11 years I have never seen them if you saw them so they would be expired product, ewww I will never put those on my product wall. This whole sentence was soo rude and aggressive I literally didn’t understand what just happened why she talked soo rude and all time staring at us, didn’t greet us. We left. And when we were walking away I noticed she was talking to one of the Asian lady pointing at us and was laughing. Well we walked to Hudson Bay and told them all this. Damn, they were shook. Well lady was very nice, showed us all small travel size perfume and 35 ml package. I just can’t believe how someone this mature and head position person could be this rude and mean. Shameful!!! It was very insulting. I haven’t seen any customer service like this.

Bad customer service. On evening 10, August 2020, there were no other customers in the store. I put skincare products on the checkout counter to pay, no clerk there, just a security stood aside facing the door. I waited in silence...a few minutes later, there was talking behind, seemed a clerk introducing something to one customer. I waited and waited, then the clerk went into counter, one hand with two small items and following a white woman. staring me with strange eyes, she said that woman should pay first. so embarrassed, I stepped aside leaving room to that white woman though I was that first person who was there and waited long time. Apparently they talked very happily with each other, no sign to end so I went to browse Brothers products to kill time. Finally, it’s my turn. after payment and put all stuff into my own bag, seeing she didn’t have any reaction for my $325.86 purchase , I mentioned her if there were small gifts as normal, she seemed suddenly wake up, thought a second, took a red bag with some small items inside , then store’s telephone rang, she didn’t pick it up, just walking there and here inside the counter, I had to wait there without knowing what she wanted to do. After the ring gone, she told me she put the red bag (my gift) on the other side of the counter then she left so I had to walk around to take it.——not good shopping experience. The clerk chest card name: Skysten

Terrible customer service. The lady at the beauty boutique was really not nice. I went in there looking for a specific brand of spf as it’s not available in regular shoppers. As soon as I entered the store, she looks at me and without even asking what I am looking for, says “You looking for shoppers? It’s upstairs “. Anyway I visited shoppers and came back down and continued to browse the beauty boutique but this lady just wouldn’t let me. She yelled “ what are you looking for?” and followed me around. So then I told her the product name and she picks it up and walks right to the billing counter as if to say stop browsing around. The spf was expensive (66$) so I asked for a sample since I hadn’t tried it before and in case it doesn’t suit my skin, I could return the original. She refused to provide me a sample and said I had to make more purchases to get one. I bought it anyway. Unfortunately, it doesn’t suit my skin and I have now wasted money on it. I will never shop here again. Please replace your beauty staff with more empathetic and less judgemental humans.

I walked into the store to get a perfume for my boyfriend, I walked toward the perfume section and I saw a lady replenishing, I was browsing when another employee walked there, I felt she was staring at me, I walked away and she appeared there and asked if I needed any help, I said no and walked to the other side not long after she appeared there too, I was irritated and asked her are you following me around , she started mumbling something, I was so furious and embarrassed I immediately walked out. This has nicer happened to me, being racially profiled is the worst thing ever! Your employees need some serious training on how to treat ALL customers even the ones who there to shop lift.

I’ve been @ shoppers drug mart 748 Burrard St. Vancouver few times, And Alex from beauty section helped me out, the words are unable to explain how grateful I am to be assisted by Alex, I was looking for a cologne and Alex didn’t find it @ their location so called other shoppers to find out if they have the item for me, the other time I was looking for was a specific cosmetic product and Alex find the exact item that I needed and was looking for, Alex goes above and beyond when it comes to helping out customers, and I am happy when I see Alex there cause I know There’s someone out there who cares about customer, Thanks Alex, you are the best! Maryam

I went on beauty boutique today and the Chinese attended didn’t attend me properly. When I asked her that I want to try a perfume she said yes its there, NO!!! No any other shopper’s attendant do that thing they always spray on paper and then give to customer to check fragrance. After saying that thing she just left I wanted to check more perfumes and wanted to ask its price and some details. BUT she left without asking. Why she did that because I am not canadian or Chinese thatswhy?? Maybe she was to busy in doing shomthing instead of attending customers which should be her priority. I am going to boycott this one. That’s it

I visit this store often but today I was there to return one of the products and I was greeted by a girl named Priya who seemed rude and it felt like I am there to return product owned by her and not by Shoppers or the brand. She had an attitude and told me that I may not be able to return it because I am only 3 days away from 30-day return policy. I believe 30 days return policy is there for a reason and I should be able to return the products even on the 29th day… wasn’t a good experience at all!

Bought a charging block here and brought home, plugged it in to my tablet and it did not work. I tried with another cable, did not work. Brought the unit back 2 hours later and was told no refunds or exchanges. They sold me a defective item and then told me it's my issue. Will never shop at any Shoppers again, better option everywhere. Best Buy took back a $500 monitor that was actually functioning the other day, I just changed my mind and Shoppers can't refund or exchange a broken $30 adapter.

Arrived to this store 5 minutes before closing (9:55) and the door was locked. The security guard talked to the front attendant and let me in to buy my baby’s formula. Went straight upstairs and in my way back she said they could take my order because I just had cash on me and the till was closed. What a nonsense?! The store should follow the business hours as published and don’t discriminate by the method of payment. Or just put a well written note saying NO CASH AFTER 9:45pm.

Was visiting from SK and needed to refill a prescription. Expected this to be an impossible task but instead it was handled smoothly and efficiently by pharmacist Henry. Two months later after pitching the receipt the insurance company audited my claim and asked for original receipts. Called and Henry again was awesome to deal with, faxed me the receipt and even called to follow up that I had received the fax. Overall extremely satisfied with the pharmacy at store 2245!

Very nice and knowledgable medical staff, but worst beauty section staff. I visit regularly this store, usually with good experience with pickup my medication. But today when I was in beauty section for finding an item, the sale associate in downstairs (beauty) was rude and not nice at all. I don’t why she was mad and humiliated me with my questions! I changed my mind, never purchase my beauty items at least at this store.

I've been to this location a few times and Sammi has always been the first to ask me if I need help with anything. Even when I poured too much toner she was there in the blink of eye with a cotton pad. She's always super helpful, knowledgable and attentive. Everyone at the store is very pleasant as well. Out of all the Shoppers in the Lower Mainland, this one is in the top bracket for me in terms of customer service.

Burrard Shoppers is one of my favorite places to shop. That store has a convenient location and welcoming staff. Its cosmetic department has a variety of products. I became a regular customer of the cosmetics department due to the excellent advice of Aida, one of the beauty advisors. Aida is a knowledgeable, welcoming, and accurate advisor. I have had an outstanding experience buying the products recommended by her.

Claudia and Fraser were amazing at helping me find the right products. Their professional attitude and willingness to walk me through the huge selection of products in order to provide me with what I need is highly appreciated. For all your beauty needs and skin care needs, refer to Claudia as she has extensive knowledge of the inventory as well as the products themselves.

Extremely unprofessional pharmacist working this evening at 9pm. I stood at the counter for a few minutes, making my presence obvious. She did not acknowledge me, then picked up a phone call, I waited for her to finish, she continued to ignore me. I asked if she's free, she said, "I'm very busy, what do you want?" I guess your job isnt here to support customers then?

I have been shopping at the Burrard location several times. I still go there because the service has always been excellent. Aida went above and beyond to help me decide which skin care products to use! She was very knowledgeable about the ingredients and took her time to explain what would work well for me. It was the best experience with Shoppers because of her!

Today I went to return something and their system was frozen, the cashier named Karla said that it’s my card issue and made me call my bank ( turns out it’s not my card issue) she said I need to go to other branches and also return the samples that I got with them. Absolutely terrible customer service. I’ll make sure no one in my family shops at Shoppers anymore.

This 5-star review is for Aida in the Beauty department. The customer service experience at this Shoppers was excellent, thanks to Aida. We were very satisfied with her help with everything. Aida was very polite and helpful in making the perfume selection. In the end, I ended up purchasing more than I had planned thanks to her knowledge-based recommendations.

I much prefer shoppers drug mart over london drugs. I get their names mixed up often when speaking about them, but it's impossible to mix them up at the store - especially when you look at the prices. They have a decent selection of supplements and a wide selection of makeup. The location is great, and the chain is a favourite for 1-off grocery shopping.

Very nice store layout and very friendly customer service, the manager(or supervisor Indian young man )Kashimu is a very polite and warm-hearted man offering help to find what I want. and also training the other young cashier Brian how to deal with customer proper way. what a great job they did. I will definitely visit here again.

Best shoppers in Vancouver, the beauty boutique manager Kelly is exceptional, very helpful and kind. Everything I need is always fully stocked and neatly organized. Super clean beauty boutique, has a very large selection of high end skincare/makeup brands. Always a 13/10 experience when I visit! Thank you!

I just had the pleasure of meeting Henry, the pharmacist at this Shoppers location. He is just the loveliest, most thorough pharmacist I've had the good fortune to have take care of my daughter's prescriptions today. Henry is a gem! Well done Shoppers on having someone like this representing your brand!

My wife and I have been in this Shoppers many many times, the customer service downstairs was usually so-so. However, all this changed this past weekend. Alex was incredible! They were very knowledgeable and extremely helpful. The Branch needs to have Alex train the other staff. Well done Alex!

Visiting Vancouver from overseas and needed some scripts filled. Henry, the pharmacist, was extremely helpful, good advice and thorough. Couldn't ask for better service and professional advice. The same cannot be said for the nearby London Drugs, who were next to useless.

Been shopping at shoppers for quite some times and I always love to go in this location. Khushan always gives exceptional service and always greet and ask if you need anything. Been recommending my friends to come at this location and they're also happy with the service.

This store is the worst in assisting customers. Specifically the beauty section. Either they chat with each other or they simply don’t have any knowledge in properly assisting customers. Please train the staff so that they’re able to deal with questions properly.

I went Shopper’s last night and I am glad to receive excellent customer service. Especially from the cashier named Shaina. She was amazing, we had great chat as she assisted me in getting right producta. I would like to visit again. The store is neat and tidy.

Went in the store today looking for shampoo and conditioner for relaxed 4C hair and the customer service was excellent! The cashier clerk Kritika was very friendly ,patient and quite knowledgeable with helping me look for the right product for my hair type.

Poor customer service at cosmetics section 1st floor today around 7p.m. Maybe she thought that face mask could covered all her reaction but not at all I didnt ask her for any help just payment but she act like annoyed i dont know why Unprofessional

I would like to thank Kelly, the cosmetics manager, for her considered, intelligent and friendly service. Sorry to find out that SDM is discontinuing the Nude by Nature line but was lucky that Kelly found a few of the lipsticks i was looking for.

10 people working at the cosmetics counter, then another 6 on the main store floor, then one pharmacist trying to get through the never ending line of customers at the pharmacy. Help your dude out Shoppers, give him an assistant or something.

On Aug. 31, 2021 at around 10:10 AM, I was "followed" by the security guard. OK, I get it. You need to prevent shoplifters. But I think you can do that by using CCTVs or something. You are not a good spy when you let other people notice you.

I was helped by a sweet young guy who was stocking the shelves in the otc pharmacy section around 1pm on August 7th. He was so incredibly helpful and kind, I wish I had grabbed his name - he deserves a raise! I will definitely be back :)

Just made a visit to the shoppers beauty boutique and had a great experience there! Aida was very helpful and took her time to help me with all my questions and concerns. Thank you so much for providing such great guest service!

Karla was such an amazing help! Even though the shop was busy, she was patient and helpful in finding the right products for me and my teens! It was such a pleasure to shop at a place where we felt so welcome. Thanks, Karla!

Met the best shoppers employee, her names Rachel deffinetly makes me want to go to that shoppers every time I'm in town she's so sweet very helpful and had a very good conversation I recommend this shoppers 10/10:))

I've only been there once, aiming to buy an eyedrop for my swollen eye. I asked for help for the clerk inside the prescription drug area and she guided me very well. She was nice and friendly, offered useful help.

I've tried to shop at the beauty boutique here and all the workers are extremely rude, I had one worker follow my every step. I would not recommend to shop here and shop at sephora or mac cosmetics instead.

I just have to say, I've been using the pharmacy here for a while now and I just have to give a shout out to their team. They are amazing, helpful and compassionate. I wish I could give more than 5 stars!

my shopping experience with Beauty Advisor, Aida, was Awesome!! she was so patient and completely professional in Beauty products. 100% I 'll come back there just because of her help. Thanks AIDA.

Aida is a beauty advisor , she is so professional, nice and kind. I bought many things from them and all of were so good if you care about your beauty I highly recommend her …

Upon being asked the availability of a bathroom, the woman at the makeup counter told us to go piss on the street. Alternatively, there was a LUXURY hotel with a bathroom next door.

The pharmacy staff, headed by the ever charming pharmacy manager, Sunshine, is amazing! They're prompt, friendly, very helpful and knowledgeable. Superb customer service!!!

I was served by Sandy at the Chanel perfume department and she was highly professional and knowledgeable... made my shopping experience extremely pleasant. Thank you Sandy

I was in Shoppers couple of days ago a, beautifull lady whose name is Aida helped me a lot. She was so professional and helpfull. I had a great shopping expariance there!

Rachel is the sweetest employee ever! I had such amazing conversations with her. And will definitely be shopping at that shoppers when I'm in town. She was so amazing!

Looked like a fancy drug store, but other than the Sephora-like first floor overpowered by perfumes, the rest of the store upstairs was very cramped and small.

Nice place with a varieties of products and brands but the price is not to cheap compared with buying directly from that store with membership and promotion.

It's a Shoppers. Not that I want to give the Loblaw Corporation any more of my money they are everywhere so when you need something in a hurry...

Got 4 AA batteries for $39.99. Isn’t in Canada a governing body to check prices? At Canada Tire, pack of 20 was $23.99. Disappointing.

This pharmacy is really good and they don’t make mistake as the Denman shoppers one. Better service and quality! Love this shoppers !

I love it it's like a grocery store plus a drugstore and really good service I checked the ads and they have fabulous sales …

Security guard accused me of stealing.i work in downtown. Gone there several times . Won't be shopping there again

While it’s on a busy street downtown, it’s not that busy inside and you almost always get quick and good service.

Customers, beware of the rude lady at beauty section. . Unbelievable customer service for downtown shop. …

Got help from very supportive staff Alex today. He made my last travel gifting picking easy Thank you

Disappointing Customer Satisfaction. Lack of communication between staff. No supervisor on the floor.

Went to buy some skincare products. Melissa in the beauty counter was super helpful and friendly. :)

The pharmacy here has THE NICEST pharmacist in Vancouver (and possibly the whole world) named Reena.

Best Shoppers Drug Mart to get Crest Whitening Mouthwash before it gets sold out

Easily the most professional and courteous pharmacy I've ever dealt with.

Lower floor all cosmetics. Upper floor is where all the other stuff is.

Decent shoppers, but sometimes the self check out isn’t working well

Friendly, polite and quick staff! Amazing place to shop! …

Nice, clean store. Great inventory! Helpful, friendly staff.

Great selection in fragrances and geeat customer service

I got my flu shot, the staff is really nice here.