I cancelled my subscription after being with simply health for under a year as it was costing me £500 a year even though I was only using it for a few certain things like dental appointments which I only go to twice a year so I was wasting a lot of money. When I cancelled it the last payment went out and it went out again the following month too. I rang up and explained my situation they said they would call me back to exchange my money back over after contacting somebody and they never. I've been ringing for days now and nobody is answering! I have more than one insurance on it and I want my money back! I hope somebody who works for the company see's this and decides to pick up the phone! Not happy not professional at all!

I cancelled our subscription at the end of January over the phone - not because we were dissatisfied but because benefit reductions meant we couldn't afford it any more. Our February payment was paid out of a closed account and incurred charges (it shouldn't have been requested). After giving the offending bank a few choice words I once again rang and cancelled our subscription. Today I received a letter saying I owed 2mths money. I refuse to waste any more money hanging on to a phone manned by robots until somebody answers me. We have subscribed for several years, and personally for 30yrs. It would be nice if a human being took the trouble to apologise.

I was a member of Simply Health for ten years. I am not sure if they have new management but the company is now a joke. You can submit claims 5 or 6 times without payment back. I have been waiting for 6 claims now for 6months total over 250pounds without success. I have chased 10times but never get an answer and they never call back. The offer of recommend a friend is not true as they dont provide any vouchers I have had to cancel my policy and go with an alternative supplier due to the poor service this organisation now offers Lost receipts rude staff Dont use them

Yes, we're a bit upset when fees rise but you never know what's going to happen. My husband was involved in a road accident last week and is in the major trauma unit of a hospital, it will be some time before he's out. Visiting costs more than Simply Health and we shall have the benefit of the nightly grant to cover that and other costs. It's like all insurance, you are paying for the unexpected. As for contact, I rang just now and after choosing from recorded options (that's common with all companies) I was answered with courtesy and good advice.

I have been a member for 12 months now and can't understand the views expressed in the feedback. Absolutely amazing service and each claim i have made (6) now has been paid and approved within 24hours. Mine have been routine dental and opticians appointments but saving me alot of money throughout my first year. I have claimed online each time and sent photos of my receipts, again without issue. Can't praise simply health enough.

Honestly not worth it. It used to be really good for customers with many benefits which made it a fair and worthwhile service. This has massively changed in the background without making it clear, getting customers to pay the same fee for a fraction of the service value. Save yourself the cost and go elsewhere or just pay as you go for what you need.

Not a patch on the Service you got from the Fund Operator they took over, which was The Manchester and Salford Hospital Saturday Fund, of which I and my Family had been members for years.

Waste of time. They quick to take payment but when its time to give back there's staff messing you around. A claim submitted one month ago and its status is still showing as submitted.

I’ve been with simply health for 5 years and can’t fault the service I’ve had. Claims have always been processed very quickly and the staff have been extremely helpful.

Tried three times today to get through to them for a claims form only to be put in a que for over 10 mins each time makes you wonder who gets the money off the calls

What a con this service is.look at what you pay in to it and what you get out. There's an old saying there's no such thing thing as a free lunch

Have always had good service from them

always great service