Easily located on San Marco Blvd. Employees have been knowledgeable, friendly and helpful. I've had employees there fill my vape pen, check my Smok battery, and even exchanged coils I purchased from another business. The only complaint I could state is they never answer the phone. Update. This used to be a good store. The last 2-3 times I've gone there, not so great. Staff does not know their products. Instead they sold me incompatible products. When I took the unopened product back, they didn't want to exchange it. The sales person immediately asked me if it was a certain sales person. Not knowledge about e liquids. This is the biggest reason I'm for regulation of vapes and liquids. Update: July 2020. Employee sold me a SMOK product that was opened. Sold me the wrong coils. The wrong e-liquid, insisting it was correct. This used to be a good store. Now? Naw. Very big turnover in employees. Leads me to believe owner/manager treats employees just as bad as customers. If this wasn't close to my home, I'd never go there again. Buyer beware. They don't follow warrantees of products they sell, even if you have receipts.

Overall, the shop is amazing, they have a great selection and knowledgeable staff. My only complaint is that the hours listed online are incorrect, and the electronic sign board in the window that lights up the hours was turned off, so I have no idea if or what time they are open today. It’s Sunday morning at 8 AM and on Google it says the store should be open. That’s very annoying but what is worse is that I was waiting to see if an attendant would show up and was harassed by a guy at the bus stop who asked me what time they opened, then ask if he could buy cigarettes off me, then ask me if he could buy weed, then it moved into more hard-core drugs, and he kept getting more and more intense and agitated. Very uncomfortable experience. It’s unfortunate that San Marco Boulevard now has so many seedy people hanging out along the street. I won’t feel comfortable going back to this store unless I know for sure they are open. Be careful of your surroundings when at the store even though the website says it’s in “beautiful San Marco.”

Just bought their Lava E-hooka to have something to smoke while at work. When I finally opened it all the oil leaked out and the pen was flashing red. I came back to exchange it and was told no. Said they were doing exchanges up until today. This was $10 down the drain. I came here every weekends to buy my hooka products but not no more. When I asked when I can come in to speak with their manager the employee said Monday then Tuesday then she said she didn't know. I am never provided with a receipt when I come and when I do get one it's not idomized. This is by far the worst experience I have ever had at any hooka shop. They can forget me spending any more money there

I have been vaping for ~15 years which has brought me to many smoke shops in Jacksonville - As a result, I would like to congratulate this shop for having both the least knowledgeable and above all, the rudest staff of any smoke/vape shop I have ever visited. Just read through these reviews & you’ll find I’m not the only customer who has had this experience here. Perhaps one day, the owner will figure out, he’s losing money based on his current choice of staff, as customers will just choose to shop elsewhere. Smoke/Vape shops are everywhere. In the meantime, I’m voting with my wallet & taking my business down the road. ✌

I had 2 different cartridges and could only access 1 with the battery I was using. The young lady, Justina I believe suggested a couple batteries that would work on both and the first one she tried worked on both perfectly. She also mentioned if I had a possible bad coil, she could sell me an empty cartridge to transfer the fluid to for cheap. This is what I call customer service, so I bought a spare battery. I've been going here since they opened and never had a problem. I apologize if I got your name wrong, but Thank YOU very much.

Rude employee/manager. I’m not sure what the older gentleman’s name is, but he has long orange hair that he wears in a ponytail. He wasn’t welcoming at the front desk. My boyfriend and I were asked to leave, due to a comment my boyfriend made about a specific product. He threw my card on the floor and refused to except our money. This place will NEVER get my business and I’ll be sure to let all of my neighbors in San Marco know about their poor service.

Great products at better than average prices. Not to mention the sales associates that work here. O. M. G! Over the last month this has become my go to spot for all of my MMJ accessories needs.decent selection of bangers with a variety of sizes, shapes, and uses. Fully stocked Raw paper shelf, Discount e juice clearance rack for hard times, and the best of the best devices for concentrates when you got baller status bread.

They are absolutely fantastic. The customer service is above and beyond. They have the coolest items to buy and there are so many different things to look at and choose from. I'm not sure what the guy's name was that help me this morning but he was awesome. Love their energy love the attitude and love the vibe of the place. Definitely 10 out of 10 recommend to anybody in the San Marco area!!!! Love you guys ❤️

Staff was kind and knowledgeable and had me in out in a few minutes. I had called ahead about needing a new vape battery and she had what I called about ready. I was able to catch the bus home in under 10 minutes. They have smoke and weed deodorizer sprays like rose... Oops sorry I don't remember the others I'm so stoned and grateful right now. Relaxing at home

This is an AMAZING smoke shop. They have everything you could possibly think of when it comes to smoking. Any tool or accessories will most likely be found here. They are reasonably priced and easily accessible. I would buy everything in here except the moon rock. Stay away from it because it's not real moon rock. Otherwise, this is a smokers paradise.

always friendly staff to assist you and help you find things that you need. if not they have either suggest a substitut. they can make a suggestion with or they can direct you to one of their other stores that's does have the product. this is business. I like people that put the customer first because that's what it's all about. customers always right.

I changed over to vape from cigarettes. I purchased a Smok Fit. I have had nothing but problems with the refillable cartridges, leaking or not seating properly. Over all an unreliable product. The smoke-N-vape shop would not stand behind there products. They are nickel-and-diming me for new cartridges. Instead of just replacing the defected product.

Great place great selection helpful employees. Excluding the young black lady with braids she is very rude. Standing in the store waiting on service she let somebody Walk in cutting line and then chastise me for saying something about me being in their first I usually avoid when she's in there but needed something today

Smoke n vape and cigars in SAN Marco is the best smoke shop in town the cigars are buy 4 get one free and they are fresh and very affordable the store is very new and the staff is amaizing and very helpful I highly recommend smoke n vape for all tobacco and premium cigars needs in the SAN Marco down town area .

Being the only vape shop in San Marco, this place doesn’t have much competition, which surely helps their sales. All of the staff are friendly and knowledgeable, and my only gripe is that they tend to run out of products occasionally. Jess has even taken down my number to let me know when things are restocked!

I visited this business as a potential customer, and before I could finish speaking I was asked to leave. I don’t normally do this, but this extremly poor review is well deserved... Try not to jump to conclusions, and listen before you open your mouth-it’ll do your business better.

Bought an item that night it broke the battery had a flip out mechanism flinging my cartridge across the street. They have a no return no refund policy... i wasn’t aware of. And the man with the cowboy hat “manager” is never in. TOLD ME IT WILL LAST AT LEAST A MONTH

Terrible. The only person working there was extremely rude and has lost the store a whole lot of business from both me and all of the people I know. It would be nicer and cheaper to go to a real vape shop or a real cigar shop or a smoke shop. DO NOT GO HERE!

Very happy with the selection in this store. Clean and classy looking and the employees are always so helpful. Even told my grandfather about the place and its now his regular cigar shop. This side of town definitely needed a store like this around.

Amazing selection of vapes, mods and cigars. Their glassware has the best pricing I have seen on this side of town and they know their mods inside and out. Classy shop with nice wood floors. Huge walk in humidor at a constant 73 percent humidity.

Since I moved to Jax, this has been my go-to shop! They have a large variety of items and Jess was very sweet and knowledgeable about the products. If I could give this shop 10 stars, I would do it!

Never shop here . Was a customer since the day they opened . Recently sold me counterfeit coils . Brought them back for exchange or refund and threatened me and told me not to come back .

Love going here. They have my favorite products that are hard to find elsewhere. They helped me upgrade my old vape mod to a new one that I absolutely love. Prices are good too.

The only smoke shop I go too but they definitely have to update that opening time because I was here at 8:20 on a Saturday with an empty vape and NO ONE WAS IN SIGHT LOL

This smoke shop has so many beautiful as well as odd pieces, great smelling candles and a variety CBD products. (Already making my first list. …

They won't do exchanges on faulty products that they sell, you just bought a product yesterday and it won't turn on today? You're out luck buddy

Every staff member here is super chill and helpful. Shoutout to Jess, she is an amazing employee and answers every question I've ever had

Staff is always amazing and helpful. Guy who worked tonight is my fave. ❤️ Seriously always a pleasure seeing him!! …

Charge more on their products and will not price match. I will take my business elsewhere... Thanks. Hope you close soon

Carnell hooked me up with everything I need. Super clean shop. I’ll definitely be back. They are simply awesome

This shop has what I need for my MMC works and vape products if needed. The guy is pretty hot too btw

My go to place! Jessica is always kind and willing to help. Shealways answered all my questions!

Fantastic experience with the staff member behind the desk! Tons of info and recommendations!

Staff is helpful they have everything you could possibly need great vape and glass selection

San Marco off of San Marco Blvd with free parking, good A/C, clean inside and promo sales

Not a good place for cigars. Not a real humidor so the cigars are dry and over priced.

Outstanding customer service. Store manager and staff create a welcoming atmosphere!

Employee is very rude. Everything is over priced. Old guy needs atitude adjusted

Love this shop! Everyone is very friendly and helpful. Jesse is amazing!

Says opens at 8 15 minutes past and they were still closed bad business

Great spot has everything staff very knowledgeable about products

Little more expensive than other shops! Good customer service!

Very helpful and friendly staff. Great variety of cigars.

Adaptive interior design with good customer service.

Best price for chargers in jax ive found so far.

Great atmosphere and selection. Informed staff

Awesome selection of things and great staff!!

They got 2 stars for the excellent location.

Great staff, products and comparable prices.

Good prices and very good customer service

Best prices for vapes in Jacksonville.

Buena tienda de artículos para fumar.

Love and my little sis works here!

I wish this shop was on Instacart

Nice shop lots of pipes and bongs

Very knowledgeable staff

They are so nice

Nice experience

Helpful

Cones.