Update October 2023: Smoover’s legal team filed a complaint against this review, falsely claiming we had no prior business relationship. I’ve sent Google copies of our invoice and communication. For transparency here, I am adding a screenshot here proving that Smoover once responded to this review, proving a prior interaction. Interesting they’ve since deleted that response. I’ve also added a screenshot where they informed me of the elevator breaking. Original Review: Do NOT work with Smoover! (EDIT: see my response to Smoover below) If anything goes wrong, they take zero responsibility. Their movers broke our building’s elevator during our move. It was unquestionably their actions that broke the elevator as they were literally the only people using it, and the assessed cause of damage was that the doors had been aggressively and forcibly opened. Smoover denied ALL fault despite being the ones to inform the elevator had stopped working - leaving us to pay a bill of over 2000€. Despite appearing to have liability clauses in the contract and promising to take responsibility for breaking anything, this absolutely doesn’t hold true. EDIT - My response to Smoover’s claims below: The elevator was not defective before the move. It was working perfectly. I know this because I used it several times during the day, and the movers themselves used it many times successfully to already move in boxes. It broke right in the middle of the move - and as specified, the assessed cause was that the doors had been forcibly opened to the point of breaking. Again, they were the only people using the elevator. It’s true they carried out the move up five flights of stairs, and we were so grateful for this. We made sure to tip, give drinks, and help us much as we could. My partner also joined them to help move everything up five flights of stairs, as we were being considerate and aware that they had a schedule and needed to be in another city soon. I would like to be clear that the we are not holding this against the movers, we hold their COMPANY Smoover accountable for not taking responsibility for paying for the damages they clearly caused. Why did I give this review a year later? We were, until recently, under the impression that Smoover’s liability clauses had covered this damage until we were told they were making the claims that the elevator was already broken and we had only our word to go on. I’m not in the interest of slandering a company, but rather sharing my honest experience of what happened so people can make informed decisions. NONE of my review is slander, it's a completely honest account. Maybe we could have avoided the situation entirely if we had taken before and after pictures of the elevator mechanics. The thought honestly never occurred to me as I'm definitely not an expert on that topic - and I had definitely trusted based on the positive reviews and liability clauses that they would be honest on the matter.

Too long - didn’t read: The best moving experience I’ve every had and a bargain price ! I’ve have never been more satisfied with movers in my life. We recently moved from Freising to Munich and this has been hands down the best and least stressful moving experience ever. I cannot recommend them enough. Incredibly professional, efficient, and caring of the furniture . I’ve moved several times and generally something always gets broken or damaged in the move, but in our move with Smoovers not a single item was damaged The men were so caring and super friendly and when we didn’t know something they told us not to worry and they figured it out so there was very little stress. The price is extremely good for what you get, other moving companies gave a much higher quote. Additionally, everything can be done via chat and websites so it makes it a lot easier if you have very little time or are not at home often since the quote will also be done digitally. Additionally, one of the guys spoke English and German so if you’re not a native German speaker like me you can communicate just as effectively. I honestly cannot recommend this company enough and I cannot thank the Smoover Team enough for the help and support in the move

If you're looking for a reliable and efficient moving service, I highly recommend Smoover. From start to finish, they exceeded my expectations and made my moving experience as smooth as possible. The team arrived on time and were incredibly professional throughout the entire process. They ensured that everything was safely secured in the moving truck. They were also very friendly and easy to work with, which helped alleviate some of the stress of moving. Once we arrived at my new home, the team quickly unloaded everything and helped me set up my furniture and other items. Overall, I was extremely impressed with the service I received from Smoover. They made what could have been a very stressful experience much easier and more manageable. I would definitely use their services again in the future and recommend them to anyone in need of a moving service.

I contacted Smoover with little hope as I thought they would act like any other moving company with very large trucks and highly expensive prices but it turned out to be quite the opposite :) They were very helpful, responsive and supportive. My experience was crystal clear as both the organizers and drivers were very professional. Obviously this depends on every situation itself but they also offered to help me among my budget after a few constructive negotiations as well. So in the end, contacting and customizing your move is the best thing to do with them as they try to make it happen. All the organizers speak English as well and my driver also spoke it so it was very easy for me.

Smoover was very responsive and easy to work with on my move. Right before the move I realized I would need a cleaner and after a quick phone call they found one for me and accommodated my tight moving schedule. Movers arriving Monday, painter on Tuesday and cleaning team Thursday. Handed the flat over to my landlord who was very satisfied with the state of the apartment. Movers were great and easy to work with and were able to dispose of some furniture last minute. Professional, responsive, and flexible. Very happy with their service and I will recommend them to my friends.

I moved with the company between the suburbs of Munich. I've heard some horror stories about the moving teams in Germany, but my experience with Smoover was absolutely positive. First of all - all the details were discussed in WhatsApp chat with the English-speaking team. Very comfortable and stress-free. They were very accommodating. The foreman of the movers is above and beyond, also speaking at least 4 languages. My furniture was taken apart and put together super carefully. Great-great service. All the best to the business.

I organized my international move with Smoover and it went very well. I had good contacts beforehand with the firma to organize everything. On both the days of moving out and of moving in, the team was there a few minutes in advance and had booked the parking lots right in front of the buildings' doors. They were nice and professional. Everything went very smoothly, which is greatly appreciable as moving is always stressful and tiring. If I had to move again (hopefully not soon!), I would certainly hire Smoover again.

I recently had to move within Munich and contacted smoover to help. They were able to give me an offer although I contacted them just one week before the move, accommodated my tight deadline and made everything easy. I found the team to be very proactive, communicative and professional. On the day of the move, the two guys who came were awesome. They made it happen really quickly and clearly knew what they were doing. All in all, I'm glad I contacted them because they made it a really easy stress-free process.

Smoover made our move very easy from start to finish. They created a WhatsApp group early on and responded very quickly to any questions we had. They also spoke English which eased our communication. Our foreman, Paul was punctual, careful, quick and responsible. Smoover's team arrived to our old place at 8am and packed everything within 3 hours. Everything was unloaded the next morning quickly. Would highly recommend if you need move with a peace of mind!

Smoover helped me relocating from the UK to Germany, just a week ago. They have been very responsive via WhatsApp throughout the whole process, I never had to wait for long time. They always replied to my many questions, and provided me with help and support as it was my first time relocating my belongings to another country. They’re probably not on the cheap side, but the quality of their service was very high from start to finish.

Moving between properties can be a daunting task, but Smoover Moving made the entire experience surprisingly smooth and efficient. From start to finish, they demonstrated professionalism, care, and attention to detail that instilled confidence in their services. I recently used Smoover Moving to relocate to a new property, and I cannot recommend them enough. If you're looking for a stress-free move, this is the company to trust.

Very professional team, great service. The driver was very punctual and friendly, he made the journey entertaining and not boring. The drive too was smooth and safe. They are also very flexible in terms of date and time of travel/movement. I contacted them only few days before the travel and they were ready to help and support me. I would highly recommend them if you are looking for friendly and professional service.

We took a bundle of services, including painting, removal and cleaning, and are very satisfied with the services provided. Everything was done in professional matter, quick and on time. They were very responsive and answering WhatsApp messages any time of the day, and were very flexible for the last minute changes! Definitely would recommend and use their services again!

Excellent service and super fast communication. I needed to urgently move apartments after arriving just a few weeks to Germany. I was happy to find this company who spoke English and were flexible with my plans. Great frontline service and delivery made it a good experience during a stressful time. If you are like me english speaker in Germany, definitely Recommend !

I had a very pleasant experience arranging my move with Smoover. The whole process was simple and transparent. The team was very responsive and even were nice enough to contact you over Whatsapp and arrange everything. Overall i thought their service is fairly priced and i would recommend them to my friends the next time they move :)

Great experience with the Smoover company! The guys were really careful with all my belongings and quickly load the truck without any problems. The drop-off was also really smooth and even faster than we expected. We highly recommend this company for anyone that wants to have a moving without headaches. Thank you, Smoover!

I highly recommend this company! Their communication and responsiveness was the best I have experienced in my time in Germany, the US or Switzerland. They are also flexible and were able to quickly adapt as needs changed. They offer a broad portfolio of services and employ EXCELLENT people. My experience was superb!

Smoover made moving smooth. Extremely responsive and friendly who understand your exact needs and provide solution at a reasonable cost. They are responsive and very easy to approach. Also, the cherry on the top is they can support in English, which makes them a preferred service for international expats.

Thank you to Jon, Widad and Simon at Smoover for a super straightforward move. Easy to follow instructions for getting a quote, quick turnaround in their responses to my queries, clear what the quote covered and generally just took all the hassle out of the move. Would definitely use again and recommend!

Smooth and quick communication, professional and careful planning, good moving. Precise pricing helped me get a competitive offer against the other service providers. The guys are friendly and solution-oriented. Also got cleaning service so didn’t have to bother with any of the process myself.

I had a moving from the Netherlands to Germany and used the services of Smoover. Everything went great, we agreed on time of delivery and arrival and both times they were on time. All stuff arrived intact, they were really nice and communication was a no-stress (fast and easy)

The whole process was easy and efficient. Everything was processed via WhatsApp, which saved a lot of time. The moving team was punctual and professional. All my enquiries were dealt with promptly and properly. All in all, I am very satisfied with the service from Smoover.

Great service, very responsive and flexible team. Loved the way they handled and updated the offers because it was so easy to understand what I was paying for. Their website is also incredibly user friendly and it covers all topics that need to be discussed for a move.

Customer friendly English speaking agents offering competitive affordable rates, providing fast and safe transport of goods. The drivers whom I had a face to face communication during pickup and delivery spoke English and were cordial too. Highly recommend it.

Smoovr made my move to Munich easy and effortless. After filling in the online form, they were very prompt in providing a clear and detailed quote on a WhatsApp group, to which the driver assigned to my move was also added. Since I was new … Mehr

I'm so incredibly happy with the quality of service that Smoover provided. From filling out the inventory survey, to the number of questions Simon answered for me quickly via Whatsapp, to the super friendly and helpful movers on the day of … Mehr

Highly recommend. The service is really good. Simon is helpful and nice with good arrangement. The price is pretty fair. The helper for carrying the boxes is punctual and efficient. They finished everything in a short time and well … Mehr

Smoovr team is friendly and professional. They took end-to-end care of my move, including cleaning my new apartment. Moving places can be an exhausting process. Smoovr made sure that I could leave it to them and forget about it. … Mehr

I had a great experience with Smoover. Everything was smooth, in English, and at a very competitive price. The customer service is also very responsive and makes the process convenient. Will highly recommend it.

We moved from Germany to the UK and everything was very smooth and professional. Communication was quick and clear at all times, and all loading and unloading was very efficient and easy. Thank you!

The moving experience with Smoovr team is great. The moving team is friendly and professional. They treat your moving elements with care and answer any question you would have on site. … Mehr

I hired Smoover Moving for my moving from Munich to Switzerland and e everything went well in Germany and Switzerland. I recommend this company for the quick response and service.

Great service, very helpful and professional staff. Best part is , collaborating on dates and times is super easy and they are very accommodating. Would definitely recommend

Painted a 2 bedroom apartment for me in Berlin. Did an amazing job, super professional, came on time, very easy to communicate and left the place spotless!

Moved from Leipzig to Köln with them. Super responsive team, flexible and supportive. Very happy with the service, 10/10 would recommend them.

I made a move between Portugal and Italy. Excellent service. Very fluid communication and everything is always very clear. I recommend it!

Smooth moving process and communication. Used their service 3 years ago. It was great then and even better now! I’d highly recommend them.

I have had a smooth and amazing experience with Smoover. The team is highly responsive and flexible, I definitely recommend.

I was very happy with the price and communication via WhatsApp. The moving team went above and beyond during the move.

superb service in general. Whatsapp reply is prompt! … Mehr