So just under 4 weeks ago, I contacted my regular Doctor to enquire about the vaccination for my husband and I. It wasn’t available so I contacted Southlands Medical Centre after being given the heads up that they were taking bookings. I asked if they had the phizer to which the girl laughed and said “yep I can book you both in for August the 2nd at 2 o’clock”. She took our names and said she’d see us then. I said “great, so that’s all?” “Yep”. August 2nd rolls around, I call in the morning to just confirm we’re one after another because we’ll have our daughter with us. She confirmed we were, sweet. My husband leaves work early, we stop home schooling and head down. I go first, walk in say my name and the receptionist says “I’ll need your medical summary”. I say “medical summary?”. “Yes, your current doctor needs to provide a medical summary”. I tell the receptionist that we were never told to which she abruptly replies “everyone is told”, hands me a card and says “call your GP and tell them to fax it through” I go out the front but after 17 mins on hold I go back inside and tell them I’m still on hold, I wasn’t told and we’ve shuffled things around to be here so can we just get it done. “No because we’re liable”. Queue my storm out shouting “no wonder people aren’t getting it!” (Meanwhile friends are getting it at chemists and their work place with nothing more than a waiver). I now remember why i stopped going here in the first place!

It’s no wonder this surgery has a rating of 2.9 stars. My wife called and made an appointment for a pre employment medical and was booked in with Doctor Borland. When arriving to the appointment she had booked in advance, she was met by a doctor who condescendingly and agitatedly told her that he was too busy. Then invalidated her need to have it done today saying she can come another day when she already works 6 days a week. So now not only has she been spoken to like a burden, she will also be out of pocket for wages and petrol for trying to make an appointment that was booked by the staff in the medical centre. No doubt this doctor will claim a consultation fee from Medicare for absolutely nothing more than leaving my wife in tears because of the disgusting manner in which she was treated. If you’re looking for a doctor who treats people equitably and respectfully, Doctor Borland certainly isn’t the doctor for you

Doctors didnt check me at all, never leave their chairs and this isnt the first time either by multiple doctors at this practice. This was second time in a week seeing this doctor and same thing from him both times. Proscribing child strength antibiotics to full grown male without doing checks. Lucky I asked the pharmacist about the antibiotics and he informed how rubbish they were, went to a different doctor was 1000 times better, checked everything as they should told me the medication prescribed was rubbish and gave me proper medication to treat my infection. This doctor I saw should have his licence taken absolute rubbish. Suggest all see a vet before these doctors

Seriously? Every time I call to make a phone appointment (because I can't usually leave the house due to illness), I have to call 3 more times to actually get the Doctor to call me about the appointment. Every time I call the receptionist says he's on the phone or something. Waiting times if you go in are also way too long, I've waited over an hour (While ill) for the Doctor to call my name. The only good doctor is in maybe 3 days a week and she's always completely booked out. At this point I'm considering just resulting to using essential oils and all I wanted was a prescription for antibiotics. At least I'll smell nice while infection slowly kills me.

Doctors in here are getting worse by the day… Rude Uninterested Just there for a turn over not interested in genuinely helping. Last few times i went there they rushed me to leave. When I asked to get my insurance paper work filled I was told they have other patients to attend to and we’re very frustrated making excuses about not being able to fill out the form. When I got upset and stood my ground form was finally filled but with a lot of obvious frustration. This place needs to go under new management and have change of doctors. It is very disappointing being treated like a burden when you come seeking help.

Booked in for an appointment at 1:30pm waited until 2pm whilst Dr chandler Hu was already running behind he stayed 15 mins in the room, when it was time to call my name he calls the person after me, i got up to reception and she states he called the one after me because he was coughing. Nor did he ask me or give me any information on this matter. No proper communication or apologies. Dr is unprofessional receptionist is so dry seems like she dosnt want to be there. Would not recommend clearly they need new owners and managers. Unfortunate as its a great location.

After visiting the clinic yesterday, I have nothing positive to say about this doctor surgery and will never return again I’m so upset, and completely mortified by how I was treated. I had mentioned I have had asthma since I was a baby, repeatedly tonsil/tonsillitis problems which has lead other doctors to mention I have an restrictive airway. I was quickly shut down, laughed at and told “It’s because you’re chubby, “Thin people don’t have this problem. Fat shaming a patient and laughing is completely unacceptable behaviour. Dr Chandler HU shame on you.

I've been going to this practise for awhile now but must say i am absolutely disgusted with a doctor I seen at this centre today. ( not going to throw names around ) but I Was treated so unfairly. Didn't take the time to even listen, just wanted me in and out I found this disrespectful. Must say the female doctors I have all seen have been all good. Very upset about the events from this doctor though, especially when you take your time out of your day to be treated like that. Because of that i won't be going back to this practise.

Probably will go to a different doctor and never here again. Went in with body chills, aches, headaches, bleeding gums, was told had some sort of virus, no testing.... What.The F##k. Only told to get extra rest, drink fluids, get more vitamin C. Dear God Google would offer better advice. Edit: Got admitted to hospital, Sepsis. I still don't know how even in the 3 minute 'consult', i was not checked for, even with me telling him about my symptoms. Not Recommended. The appointment lasted 3 minutes..... Receptionists were alright.

My child was a patient on 23rd May 2019. To answer your question I have been here recently and my rating is due to my recent visit. I came in describing my child's symptoms which were not even attended to and were disregarded as something else. Due to the misdiagnosis, later that day I spent the afternoon at the hospital where she was correctly diagnosed and the antibiotics she was put on where not even for her illness. Why should such a young child be misdiagnosed and her airways compromised? Will not be returning.

I have nothing but amazing things to say over the many years I’ve been coming to the clinic. I only came to the centre because of Dr Ashok-Kumar but when I needed a dr when she was away I quickly learnt how good the other GP’s are. The nurses are amazing and the receptionist over the years have been the most sweetest woman! I can highly recommend this practice and as much as I don’t want Dr Ashok-Kumars wait times to go up she is one of the best GP doctors in the Nepean catchment!!!

Absolutely furious with this the Dr I have seen here he is just thier for a pay slip I was in hospital 2 days ago with server stomach problems his advice was eat grapes. It's criminal and should be investigated after reading other reviews it seems like im not the only one to have problems with this clinic 100 per cent will not be back and will take it further as I feel very Un easy about a Dr who has no idea

Lady at the reception was turning down sick kids because it was too busy she was very rude to every person that walking in and rolled her eyes when people wanted information she was watching personal videos on the computer with earphones in so she had no idea what was going on. Whenever a baby or child made a noise she got angry. Absolutely disgusting and she should not work in a environment near people.

i only come to this clinic when i quickly need to see a doctor for something minor. the new reception staff have no idea what they are doing. i called to see how long the waiting period was and was told 20 minutes, i walk in not a minute later and the entire place is packed with no seats available and then got told up to 2 hours !!! such a waste of time, the doctors really arent great either.

Very unhappy with this medical centre. My father who recently had dental surgery went into the centre hoping to get some pain medication as the dentist did not supply any. My father was treated like a drug addict and was accused of faking the pain in order to get some pain medication. Dr Cao, absolutely disgusting bed side manner. Will never be visiting this medical centre again.

Doctor pavithra akmeemana Is the doctor I seen regularly when I fell pregnant and continue to see her still to this day. she makes me feel so comfortable and she’s great with my daughter. It’s taken me years to find a doctor that I like. Can’t thank her enough for everything and for always making me feel comfortable :)

I have been seeing Dr Hussain for a while now. She is a very attentive and caring doctor always listens and follows up. I know this is a walk in cilinc it would be nice if sometimes you could make an appointment, eg: had my post OP visit and had to wait over 60 minutes while still in compression bandages and in pain.

Dr B is a dismissive doctor that showed zero interest or compassion for my health concerns. His approach was so dismissive that I did not feel comfortable asking further questions or bringing up other issues I had been experiencing. Unsure if a male patient would have the same experience as I did.

Was here as I'm unhappy with my usual Dr surgery that has lost the quality to quantity. However I received the same service here. Drs that don't take the time to treat you. just in and out. take the Medicare money..... Where have all the decent Drs gone?

Just one because a can't put zero stars. The doctor doesn't know what's medicine. Just get checking the system about the chemical for prescription. When I spoke about the chemical which I used actually He just laughed. Bad. Really really Bad expirience.

I went in as I needed a DR ASAP, straight away I got in. Dr Boland is a 100/10 just your kind, straight up, no muck around Doctor. I was beyond pleased he pointed out an issue I had, with a new perspective of treating it, which has worked! 100/10

When I cut my thumb almost too the bone and it was a opened wound which could not be stitched they where fantastic it is almost healed fantastic place if you need a medical place to go.i will always go there Very friendly staff and doctors

If I could give 0 stars I would. I needed stitches in my hand I called at 5:45pm to make an emergency booking as it’s my closest doctors they said I wouldn’t be able to see anyone even though they close at 7!

Terrible service. Rude and very unprofessional. Refused covid vaccine to myself and my 73 year old father who had booked it in. Absolutely stay away from this place!!

I see Dr Borland whenever i have any issues and his common sense, medical knowledge and wisdom is always valuable. Highly recommend.

They're normally pretty good here but they're extremely slow. Also some of the doctor's take breaks when the waiting room is full.

Great, friendly doctor surgury. Never wait longer than 10 mins and the reception staff are always helpful and easy to talk to

Dr Husain & Dr Kumar are really great female doctors. They are attentive, thorough and care about their patients.

Don’t even waste your time seeing Dr Anthony Cao, lazy and unprofessional

Saw one of the lady doctor today just can't remember her name

Doctor Hu is fantastic. Listens and is intuitive.

Such a lovely lady doctor there Dr Akmeema!

Great doctors very helpful..

I won't go anywhere else