I took my children to spend less shoes last week to purchase a couple of pair of shoes for my children for their birthday. After we returned home I had wrapped the shoes and then gave them to my son on his birthday. We went to put them on before heading out for the day but realised we had been given 2 left shoes. I was quite upset as we had planned on wearing them that day, I wasn’t in the position to return to the store given my very busy schedule. I had called the store and spoke with Debbi who sincerely apologised and offered to deliver and swap the shoes over after she had finished work at 9:30pm! Absolutely overwhelmed with this customer service, and I sincerely thank and appreciate your understanding and kindness debbi!

I went into the Pakenham store last week and I spoke with Debbie about a pair of shoes I purchased last year that broke. Debbie’s assistance and customer service was absolutely amazing, she went above and beyond to help me. I couldn’t thank you anymore and I hope you get to read this post. I always shop in this store and rarely have any issues with the shoes I purchase and after last week, even knowing a pair of shoes broke after one wear, I can definitely say I will always continue to shop here purely thanks to Debbie and her customer service. They are so lucky to have such a great employee, keep being you. Thanks again

What awesome staff you have employed at your Pakenham Store. I was looking for a pair of "real" moccasins for my Mums 80th Birthday and although there were none of the size I needed on the shelf, you staff let me know there latest delivery had only just arrived. As soon as it was delivered they found the size I needed and put them aside for me. Thank you all so much my Mum will be thrilled on her birthday on Saturday. ♥️

Love the shoes and the prices, but the shop employee was so rude and cold... didn't say hi or ask if we needed any help just stared at my family and i intensively as we walked in... we really needed new shoes if we didn't we would've walked right out .

Reasonable prices. Shop attendant was a bit rude and pushy. She approached us as soon as we entered the shop and kept pestering as if she wanted to get rid off us as soon as possible.

Best place to get quality fashion/casual/school/work shoes for all occasions at a great price with great customer service!

Bad shopping experience. Staff was rude and had a "don't care" attitude. Will never go to this store ever again.

Great shoes and great service,they even stock size 12+ sandals.the only place i know that does that.

The shop assistant was so helpful. My visit was made easy. I bought a great pair of shoes.

I work here .its an awesome place to shop, great customer service and awesome bargains

She is not know How to talk with costumer. Very Rude Behavior. I'm give 0000000 star

The runners created blisters on my toes despite being 2,sizes larger than I take

Ok shoes at ok prices. Nothing special but realastic prices

Got some great ballet pumps today for under $50.

Quality cheap n the staff care

Excellent customer service

Great variety of shoes