I have always hand washed my car myself as I wanted to maintain its factory condition as much as possible. With the right washing and drying techniques, I managed to keep my car scratch-free since I got it 3 years ago. But I was too busy and so made the fateful decision of bringing it to a hand car wash shop for the first time. I thought surely they would know the proper wiping techniques to avoid scratches. How wrong I was. They were not evident when I picked the car up because it was sunny. But when I brought it back home in a shaded parking area, my heart almost sank when I saw swirlmarks and scratches everywhere – on the fiber glass components of the windows, on the tail lights, they even managed to put scratches on the body of the car which has a ceramic coating on. Where it could have gone wrong – poor rinsing, abrasive wiping cloth, not using separate wiping cloths for shampoo and rinsing, wiping with force instead of just gliding the cloth. Oh well, I took the risk but never will I ever take my car washed at any shop again. Although I really liked the booking system, the staff’s friendliness, the punctuality of the service and the quality of the cleaning itself save from the scratches. I really wish they would revisit the wiping materials they are using and their wiping techniques.

If I could leave no stars I would!! My car was booked in, and $60 pre-paid, for a car wash at Penrith Panthers outlet last Thursday (26th October) at 10am. On Wed 25th October I received a text message reminding me of appt. I arrived on Thursday to find the office locked up and a handwritten note on the door advising to ring a mobile number. I rang but it went straight to voicemail. I left my name and phone number but STILL haven't received a reply, after 4 days. I have left feedback regarding this on the Star Car Wash website on 2 separate occasions. Still no response. I also left a comment on their Facebook page with the same result - no response. Today I tried to ring their head office - call went straight to voicemail. I left my name, phone number and a message, but I'm not hopeful of a response. To add insult to injury I received a text message on 30th October saying they hoped I was enjoying my clean car and that they'd appreciate a review (including the link) so here it is. EDITED TO ADD: Despite the reply from the owner (below), I'm still waiting to hear back.

I had taken my car here to get washed as I had parked under a tree the night before and as a result, there were bird droppings on my vehicle. The attendant advised the wash would cost more due to the bird droppings. Exterior wash only for my car was $55. This was not in line with what was advertised on the pricing list and this was just for an exterior wash. Whilst I appreciate it may have been more work, change in prices should be clearly noted on the price list as this cost more than a normal inside and outside wash for some vehicles. Nonetheless they did a good job but I thought that it was a bit pricey just for an outside wash and not happy about the actual price not being listed in their price list. It's like they saw my car was a Merc and increased the price based on that alone. Customer service also left much to be desired.

I usually have no issues getting my car washed here, but today I’m extremely disappointed. It wasn’t until I got in the car and started to drive away that I noticed the horrible interior job done. Rubbish was left down the side of my driver door, cupholders not cleaned, barely vacuumed, floor not cleaned. I payed for a platinum wash and I usually get all this and more when I get the normal star wash so after paying $55 for the service I would expect a better job, clearly lazy workers today. Not impressed and definitely will not be taking my car back here and will be warning everyone I know. I have photos too.

I recently had my car detailed by Star Car Wash after a long road trip holiday that made a mess of the front, collecting a myriad of bugs and lots of grime and dust. I was so impressed with the result of the two hour clean up (full detail) that I made the comment that it looked better than the day we picked the car up, brand new. The finish was immaculate and streak-free and the carpets had been steamed cleaned but were dry to the touch. The wheels looked like they had just been replaced. The service was friendly and professional and I could not wish for a better result.

The wash itself was fine but in the process of cleaning my car one of the two men working there have damaged my drivers door handle. Unfortunately they deny it and the owner says they aren’t responsible although my car was perfectly fine before taking it there. Now I can’t open my door as normal. Not happy with their response or accountability for their poor duty of care. Definitely will be telling everyone i know and will never return for them to break anything else on my car. Unfortunately I had to put 1 star to post my review, I wouldn’t have put any star if I could

I got my ute washed and polished and when I picked it up, it looked great but now the next day I’m noticing things that weren’t done that I wish I’d seen before I payed $119 like the interior wasn’t properly vacuumed, there’s still dust and all sorts of stuff in where my handbrake is and there’s still mud on my passenger side footwell on the carpet. The outside looked good until I saw it in proper light when all the water marks came up and all the tire shine had come off my rims and tyres. Overall a 3/5 for the service

I had a voucher from McDonalds Monopoly For $20 off the services listed above I spoke to Ricky initially very friendly, great service At the car wash the staff were friendly, and I waited for my car to be finished When I paid they didn’t know how to process the voucher & asked me to pay in full & keep my voucher .. I said no After 10 minutes of back & forth they Agreed to accept the total minus the voucher value Car looked great except for the water marks on the body

Please read all 1 star reviews before going here. All the 5 star reviews are fake. Dropped my car off at 10:50am for an 11am booked appointment, after walking by at 11:30am I noticed that they hadn't even started the service. After asking for a refund I had to wait another 25 minutes for them to find my key because they had lost it. I was also told to contact the head office for a refund, which is only open for calls Monday to Friday. Absolutely useless.

What a fantastic job and in a timely manner. My SUV was not in good condition, exterior not cleaned in months and the inside badly affected by lack of attention and too many beach trips! Star Car Wash at Panthers in Penrith have performed the unimaginable and have restored my X4 to almost new car perfection. I purchase the $200 detail and am not disappointed. Thanks guys.

Car was left for just under 3 Hours and job was nowhere near done. Car wasn't even washed properly and inside was not even done. Shouldn't have had to pay anything but was charged $35 for this hopeless experience, Had to come home and finish doing the job properly myself.Will not be using this car wash again and will also be telling everyone else to stay away from it.

I Cant recommend these guys enough. They did an excellent wash and professional wax for under $50 and called me when it was done. When I arrived back at my car before I could pay one of the guys wanted to take me around the car to inspect the job he did to make sure it was satisfactory to me. That type of customer service is almost extinct give these guys a try

Amazing!!! I didn't think my car would ever be this clean especially when you have kids in the car, star car wash in Penrith are the Best!! I couldn't be more Grateful for the work and effort that you have put in to my car!! Literally looks like a Brand new car!! Thankyou Thankyou so much!!! I will DEFINITELY be back!!!. ❤️❤️ …

They did the job properly and my car was very clean. but don’t trust their working hours on Google. I went on a Friday about 5:30 pm and they were closed. The address on the map is not exact address, they are inside Panthers parking No 2. That might take 1.5 hrs to wash your car if busy

First time at Star Car Wash at Penrith Panthers and it won't be my last. All work carried out to a high standard by a young man; Raman, whose immecaple manners and attention to detail are a credit it to him. I would thoroughly recommend this outlet.

Missed a few spots of polish, car mats were wet, didn't even vacuum the car properly leaving popcorn between the seats, and we had the most expensive service they offer. Staff were friendly but the job was poor. Not what was expected for that price

My car was mostly clean. However, there were spots missed, including under my bullbar, wheel arches, and mud flaps. I was a bit disappointed given I spent upwards of $100 for a clean and polish and there were still dirty areas on the panels.

I called if I could drop off my car at 5:15 pm for a wash and detailed. I am great full that they waited until I arrived and had my car washed and finished by 6:15. The job was immaculate. I’m very happy with the service. Thank you.

Did a good job overall. Interior was cleaned nicely. Windows needed a little more attention. Some small black spots on the paint were missed, but I cleaned off with a rag after. Overall happy with the job and service. Thank you

I have been here around 4 times now and they always do a thorough and professional job. It's a great place to drop the car off for a clean and then go into the club for some lunch or coffee while they work on it.

My van only needed a quick external wash to clean off months of camping and off-roading mud n gunk. Have to say they did an excellent job exceeding my expectations. Total value for money, I'll be back …

Amazing! Could not be happier, I dont usually trust others with my car but the job they did came up better than what I could ever do. Will definitely be back again :) very polite and attentive to detail

Great service all round. (Wash and vacuum and clean the windows) I know when I pick up my car it’s clean and looks fantastic! I’ll be back as soon as it needs cleaning again. Thanks guys …

I was really pleased with the service done in my car. Everything looked exactly how I expected at a really good price! I will definitely be getting my car washed there more times. Thanks !!!

I have been going to this Star car wash now for over 2 years and they have never let me down, they continually go that extra mile to insure the car is returned to me in mint condition

Fast detailed service and convinent location. Went with a car that was filthy and they did a great job, it almost looked new when they finished. Also like the online booking options.

Very happy with this service, my car looks brand new so clean inside and out, will definitely be going back to Penrith Panthers Star Car Wash. Thank you for great service

Fantastic price for exterior clean and interior clean, excellent quality of work and done in 1hr. Will travel from the city just to attend to these guys at Penrith again.

The guys were lovely. I had a time limit as I had to pick up kids and they were so careful to make sure that the car was ready when I needed it. Appreciate the service.

Great team. Very friendly and communicative. Always love getting my car clean at the penrith panthers star car wash. Extremely convenient and team are always friendly

Did a great job, Wanted to make sure my wife and I were happy with both our cars, So walked around with us to check, Was happy to re buff 1 small area..Will be back !

Third time I’ve taken my car here and haven’t had a problem. Recently took my car in an embarrassingly filthy state and it has come up as good as new of you ask me!

Very good wash & interior vacuum on my SUV. The car was cleaned to a high standard and they went out of their way to fit me in as I didn't have an appointment.

Went here today, it was closed, wash bay bone dry,website said it was open, considering they always try to hard sell upsell tactics, I won't be back again.

Penrith panthers star wash was the best clean and wash I have ever seen to my car. Customer service was super friendly. Happy with the result of my car :)

Ajay and Karan did amazing job. Very quick service so happy with the results. Best car wash I've been to, highly recommend. Will definitely be back again.

From what I can tell, in 3 hours I think they cleaned the tyres... That's about it, no vacuuming done, exterior windows still dirty, very disappointed

Great service and professional. Sick of using the auto wash for half a job. This was much better and car looks like new. I will definitely use again

I had the Platinum clean on my commodore this afternoon at Panthers, was very happy with the service and professionalism of the employee. Thank you

This was my first time using Star Car Wash. The Interior Detail is worth every cent I paid. I'll definitely keep using their service at Panthers.

This is about the 6th time I’ve had a platinum car wash at Star wash at Penrith Panthers the service has always been first class would recommend

I am really impressed on how good my car was well washed inside and outside. Warum has been great proving an exceptional customer service

Car nicely cleaned and vacuumed while I went inside and grabbed lunch in Panthers. Professional, courteous and very reasonably priced.

Paid for a premium wash. Only took 30mins. When I got home, looked in the boot and it wasn't vacummed. Feel this should be included.

My car had a wash and interior clean. They did a great job and notified me when my car was ready. I will definitely use them again.

Great work guys Took my C63S for an inside out wash and the guys done a great job. Highly recommended, will definitely be back

Always great service - young man who runs this car wash is always professional and friendly - he is an asset to this business

Lovely customer service. I always go here to get my car washed & leave so happy when I collect my car. They do a great job.

Platinum car wash - inside and out done. Great job. Done whilst having lunch. Ready as promised. Great location at club.

The guy was awesome. He did an awesome job. Really happy with the smell inside my car, she looked brand new. Thank you

I regularly use star car wash at 3 locations and always happy with the service and clean. I Wouldn’t go anywhere else.

The service that I booked was the Star Polish. I am really happy with the results. I will definitely go there again

We had a booking and when we got there they cancelled us and said they are to busy and we had to wait 5 hours

Fantastic result!! My car is like new!! Friendly service and beautiful results - thank u team! …

I had a detail on my car and I was really happy with it ! Good service & communication! Would recommend

Dropped my car of was told 2 and a half hours went back after 3 hours to find car hadn't been washed.

These guys are wonderful. Speedy service with attention to detail. I wouldn't go anywhere else.

Easy to book online Quick 30 mins basic car wash Great result for a great price Thanks Ahmir

The guys at panthers car wash are awesome and always do a perfect clean and shine. Thank u

Great service Always happy to give them my car and when I pick it up it’s beautiful again

Would highly recommend, very polite, professional. I'm extremely happy with the outcome.

Amazing hardworking staff. Will visit again if I'm in the area. Very prompt service.

Great service staff 10 out of 10, highly recommend, thank you Penrith Starcarwash.

Very happy with the service - polite, helpful, a job well done. I'll go back again

Did a fantastic job on my car , will use again , thank you guys for fitting me in

Awesome job. Always use Star Car Wash. They go the extra mile for a perfect clean

Customer service could be a bit friendlier obviously not keen on his employment

They were fantastic! Very fast and thorough. Would definitely use them again

Very happy with the way my car came up after being here, excellent service.

Done an excellent job on my car today and was ready quicker than expected.

Courteous and prompt. Very helpful with car issue (unrelated to the wash)

A great service. My car looks brand new!! Definitely will return.

Very good service and prompt delivery. Will be going back again.

Very efficient, polite and did a great job. Thank you

They went out of their way to accommodate my needs.

Quick service, great result for affordable prices

Amit did a brilliant job! I recommend this place.

Very dirty car washed as requested Looks great.

They did not message me as soon as car was done

Lovely result best clean ive ever seen Thankyou

Highly recommend this car wash ! Great service

Very thorough job done within the timeframe

Great job, I would recommend Star Car Wash

Excellent service. Timely and convenient

This gut does the best job every time

Thanks Ahmed and Verun - ⭐️⭐️⭐️⭐️⭐️

They always do a great job

Awesome job on my car

Excellent car wash.

Great service