Ordered a Medium Soya Mocha Frap with no cream. She started to write on a paper cup, instead of the clear cup for fraps, and I had to tell her it's a cold drink. I waited for my drink, watching the barista make and serve the drinks of people that came after me! After a long wait, she gave me a Caramel Frap with no cream - not what I ordered. I told her that, and she seemed oblivious as to what to do. My sister asked about my drink and the barista spoke to the person who took my order. There was obviously miscommunication, which was not apologised for as I continued to wait for them to rectify my order. An employee that came from the back who saw what was happening apologised for the situation, even though it wasn't her fault and the staff involved didn't apologise. I asked her for the manager and she basically said that she was in charge there. I explained that everyone in the queue behind me was served and she said that the cashier put my cup at the back counter where the barista didn't see it. By the way, the barista is not remaking my drink - people that came after me are being served instead. The cashier that took my order is now making my drink and instead of giving me a Soya Mocha Frap with no cream like I ordered/paid for, she gave me a Soya Mocha Frap WITH CREAM! This was after waiting forever, after personally taking my order, after even being served the wrong frap but with NO CREAM at least. I told her and she seemed annoyed that I wanted what I order and WHAT SHE WROTE DOWN on the wrong frap cup (she crossed out cream). I gave up and asked for a refund. In short, don't waste your time and money here! Polite customer service could have made this less terrible but their wasn't even that from the staff that were involved. I love Starbucks, but this particular branch needs some serious help.

Personally I’m not a great fan of Starbucks! I don’t usually go to Starbucks it’s only when Costa’s or Caffè Nero is not open that’s the time I enter Starbucks and that’s only during odd hours. I always get the same drink nd that’s Americano. Now here is the thing when you go to certain Starbucks locations their staff is really rude and filled with too much attitude that the reason now I just go to this and if I am not in this area It seems as though Starbucks are forgetting that customer service and respect is the basis of any business. The locations are now making bad cups of coffee, being disrespectful to customers, and if you complain they have a nerve to want to argue with you. The managers are just as unprofessional as the baristas so if I need coffee then I would rather have some cold water cause some of their staff really makes me upset. I can understand where they are coming from. But overall At this particular store the customer service is also great. Will make the coffee as you wish. Even willing to help you decide what you want or try come close. The baristas are nice. The place is clean. The food is okay. Pastries are Great. So I think that if you have not gone to Starbucks before you should definitely try!!!!!!

It's a Starbucks, so you pay for what you get: fast food coffee. However, what really let's it down is the service. I don't know if I'm spoiled because my regular Starbucks is on the Strand, but the Batista's take forever to do even the basic order. Today, for example, one of the staff was just waiting around when there were a lot of drinks on waiting to be made. He messed up an order by putting cream on a soy drink, then proceeded to scrape off the cream instead of remaking the drink. Then my drink – that I ended up waiting 10 minutes for – ended up getting left on the side while the same barista meandered about, before being instructed by another more competent one to find the ingredients. I understand that it's busy, and it's hard work, but I'd you don't have the ingredients for an order maybe you should let the customer know sooner rather than 10 minutes after said customer ordered

Usually Starbucks as a chain would get 5 stars all the way,but the Hounslow one let's them down big time.My friend and I both ordered different drinks and both got told they were missing several ingredients to make them and as they were from the menu,not tweeked in any way we were most annoyed.When my friend then ordered something else the salesgirl called a colleague to make it but he proceeded to do so still wearing the same gloves he was wearing when cleaning the toilets where he blatantly came from, Plus there was a pungent smell of urine due to a tramp sleeping in the corner so we both left without our drinks and food.

Update: new manager (female) is rude and unhelpful. This store always has the dirtiest environment of any other Starbucks I've been to and needs to address it's customer service. It cannot retain any of it's staff. I wonder why. Customer service is very variable, depending on who's on duty. Some staff are very rude and unhelpful and others are lovely but in the last 18 months staff seem to change every couple of months or less. Toilets are always very dirty, at least from afternoon, when i go. Coffee tends to be consistent (good) but other central london stores are far, far better in overall quality.

Incompetent staff , nearly every time i come here they get my order wrong . Sitting inside is a no no as they allow the beggars to come and continuously disturb you begging for money . At at moment i am sitting here and for the past 20min 3 woman came in begging one after other one . Many of the people seemed disturbed and they kept coming and trying to touch you and beg for money and the staff wasn’t bothered at all . The management should do something about this as i really felt alert when they were around as they kept coming next to me and my bag. Avoid this Starbucks !

Totally shocked how rude one member of staff could be, my mum my daughter and I were going to pop in for a coffee but we went directly to the toilet to find a Member of staff chasing us to the toilet howling abuse! We explained my daughter is pregnant and my mum is disabled and said we were planning on buying cake and coffee but she insisted on guarding the toilet while my daughter used it but said no to my mum who is very sick! We explained this to her and couldn’t believe her reaction! We will be taking this further.

After visiting baby changing +disable toilet facilities I changed my mind having whatever amazing coffee they make. Baby changing board looked like some one had a shave on it, dusty and covered in dried poops(with my LO yelling I still didn't risk it changing her there). Broken Toilet seat were standing next to filthy toilet, no toilet paper. I would feel sorry for disable person having to use it... I wish I took picture but were rushing out not to get disease.

First the positive points, nice place and good ambiance and nice staff. On the negative side coffee and cold drinks are not up to the mark sadly. I ordered a coconut cool drink and it was just horrible as something had gone off in it. Frappuccino was full of ice and did not have much taste Hot drink was ok but I have had better. I think the cool drinks need to improve or the coffee baristas need more training.

Visited this outlet late one evening just before the new lockdown came into place, and even if coffee shop was about to close and the staff were working hard preparing it for the new Takeaway Only arrangements, they were still very friendly and pleasant when serving me, chatting on how the world was going, etc. A very enjoyable experience ... Well done to the two (hard working) female members of staff on duty!

Came here after sometime and I can see the service had gone from bad to worse. It's Saturday and not sure why the whole team is so miserable. I don't think you can see a smile even if you pay them to smile. Can't even have a coffee in a mug because the dish washer is broken. No wonder why you see a lot more people in other coffee shops around here. Extremely disappointed with the Staff & the standards.

Love Starbucks coffee in general - but this particular absolutely hate .... my coffee is accurate by recipe I’m asking ~1 time from 10. How hard is to make soya flat white with 2 pumps of vanilla? Most of the time tables are dirty and that .... “old man corner” omg.... ‍♂️‍♂️‍♂️ that is not pub or whatever... this Starbucks need reforms and probably new management in place

I ordered small Black americano and small caramel cheesecake frap and frapp i got after 1min but americano after 10mins. Americano was large when i ordered small and frapp was small but they charged me as both large coffees explaining they dont have small frapp. I thing they should inform customers about that before they payed. So dissapointed.

If i can put zero stars i would to do it. No friendly staff. Absolutely ignoring the requirements. I really do not know why over winter they have nonstop widely open main door, people sitted in their jacket, why the music is always played extremely loudly that you have shout instead of relax chatter with your friend.. dnsndhdjd

i came here on Wednesday 10th July after my hospital appt. My venti latte was supposed to be extra hot and extra shot. I waited nearly 20 minutes and it wasn't even busy, my latte came and it was made with cold milk. The lady said the barista was new. I gave 4 stars because I like Starbucks and usually they get it right here.

Tables were dirty and full of used cups/plates. 5 staff behind the counter and none attending the tables. Customer service could be better as the staff were a little patronising to the asian lady who did not understand what 1500 on her top up card meant (£15.00). The drinks were done quite nice though can not complain.

Finally the coffee quality has gone up after being very poor for a long time. But service was very slow. Yesterday the boy at the counter was very slow and did not know how to engage with customers. I had to suggest to the barista to start making my coffee and I'll pay when the boy was ready to speed up t he process.

I can't say the customer service is "second to none" as they would say... The staff is chaotic and they seem more interested in each others than their clients. However, the coffee here is really good and definitely worth a try. The prices are reasonable and not so high compared to the other coffee chains around.

Starbucks at Hounslow high street is a perfect stop for coffee whenever you are in and around the high street and tired of shopping / need a quick coffee. Though it’s always a bit crowded and tables will be occupied but somehow you will find a place if you want to sit and have the coffee. Service is quick.

When I first went to Starbucks Coffee, I really like what I saw. The food was excellent, the service was quick and the seats were really comfortable. the Chai Tea Latte I tasted was devine. This was and still is my favourite coffee store. the food and drinks were at a good price. I rate this store 5 stars.

Store was very untidy, tables not cleared and the decor is very dated and worn out. Coffee was extremely weak, with a latté tasting more like warm milk with a hint of coffee. With so many different coffee chains and independent stores to choose from Starbucks seriously need to up their game.

First time I spelled my name to a starbucks member and they wrote it correctly, without hesitation and idiotic remarks, like why is it like that. Thanks to Madalina and the team behind her the queue had been diminished within minutes and I had my delicious strawberry and cream in my hand.

I bought Frappuccino and paid £3.75 and got just blended ice filled glass with the cream on the top. It didn’t even taste that there was anything else in the glass expect ice and cream. We where 3 of us and left the glasses there and just came out. Waste of money. Very disappointed.

The drinks really really good there but when my brother said grande they gave him a medium which I understand maybe they couldn't hear him ... But when he ordered my drink in the same tone they gave me the right one But the cookie cream drink us bomb Lol RECOMMEND 100% …

The staff didn't know what they were doing. Asked for a drink to be soya, and they said I can't have it like that. Told my boyfriend wrong information about their '4 for £5' snack box, and then tried offering what we didn't want when someone else corrected the one serving us.

Perfect place when you need to pit stop while shopping at the Hounslow highstreet. On the outside sitting area there's lots of sun through all of the afternoon. Like all of the branded coffee shops a little expensive - for a price of 2 coffees could have a good lunch.

Ordered a Caramel Frappuccino and the service staff member at the till informed that “we are too busy to take orders for Frappuccino”. The fact is that there was hardly any people behind me in the queue at that time.
Service
Take out
Meal type
Other

Too many staff.. the service is very slow and not good all the staff was talking to each other, I’ve ordered 1 latte and it took 10 minutes to serve me, I usually go to Starbucks everyday but today I was not happy at all the stay was rude not friendly at all

used to come here regularly. popped in today, terrible service blank faces, ridiculous and unacepptable delay for a simple mug of tea. no attempt to keep me or other customers waiting informed , unfriendly staff, no cutlery etc. awful. not coming here again

this place used to be nice when first opened. now beggers and drug addicts junkies visits this store daily. asking customers for spare change. disgusting. the place hygiene consequently going down hill.
Food: 3
Service: 3
Atmosphere: 1

Awful Starbucks. Dark gloomy and rude staff. Went to serve me and put his hand towards my face to stop me talking after he looked at me and asked what my order was to talk to a person he knew was in front of me. Never wil return to this branch.

Had strawberry acai and Caramel Frappe from Starbucks at Hounslow High Street. Poor service, there were 4 staff, but slow in taking orders. Both the items were bitter and a waste of money.
Food: 2
Service: 2
Atmosphere: 4

I ordered a breakfast wrap n coffe ..they just delivered coffee only..try to call store closed temporarily...really annoying.. Nevaeva order frm here
Service
Delivery
Meal type
Breakfast
Price per person
£10–20

The worse Starbucks ever... rude staff.. place is dirty.. they don't have napkins...rubbish all over the place and a 20 minute wait to serve 8 people in front of me. I am a real Starbucks fan... but will never come back here again.

Coffee is good and the same obviously as all the chain,the interior isnt that nice at all! The wooden chairs are very uncomfy The padded ones are good but a few had strange stains(yikes!) on them! The staff are efficient & polite.

Not the best Starbucks. Staff are friendly but service isn't the best. Cold brew drinks not available because they need to make it 24 hours in advance and didn't! I expect better from Starbucks. As a place to sit though it's fine.

Standard Starbucks. Busy at times. If you're a smoke and sitting outside. Be prepared for strangers asking for a cig. Also at times hoards of school children just sitting charging phones and not actually drinking/eating anything.

Really bad experience ...Never again...Took so much of time to prepare a black Americano and they've said buy one get one free on the almonds and they've charged me for it. No one even speaks English properly. Dont go here .

Three stars purely for the service. The girl there was really sweet. The coffee was okay. The pastries and muffins are super dry and didn't taste good. McDonald's next door has better food and probably coffee just as good.

Messy, Unorganized and endlessness is just not good enough. Staff are okay, Not very welcoming. Some even make you feel like they are doing you a massive favor for making a coffee. Doesn't even feel like Starbucks!!!

Well, I read all the reviews and was worried about entering. However I was served politely in a busy part of the day. All wax clean and tidy. My only little negative was that the layout of seating feels cluttered

This place is very badly managed and smelly. People go to enjoy the coffee and the atmosphere, not to burn the money on cup of coffee. I would request them to change the seating and structure as soon as possible.

Hands down the worst Starbucks ever!! Would have given 0 stars if possibe. Untrained staff who can not make a decent drink. Extremely slow and poor service. The most horrendous toilet I have ever seen.... YUCK!

Most of the time the staff are cheerful but you occasionally get a very grumpy member. The coffe usually comes out pretty quick and my wife is very particular with her order which makes them laugh a little.

Love the coffee and Frappuccino compared to any other coffee shops!!! the ambience is good. You can spend some lone time or with company!! Their snacks are also good! Their app is not friendly.. …

I love a caramel machiato but dude servings me in the morning was a bit miserable please don't bring that attitude to work. Always smile
Service
Take out
Meal type
Breakfast

The barrister made a good decarf eggnog latte. Thank you. I thanked her for making their annual brew so good. Shout out to Juliana who wasn't there that day but equally makes me an excellent latte.

Good location. Great coffee. Starbucks taste much much better than competition. If it is coffee, it has to be Starbucks for me. Good customer service and convenient parking ( Not free parking).

You visit order when you want whenever you feel like it no rush you feel so comfortable they make experience so lovely if its messy I tell the staff they clear up right away. ⌨ …

I had a Frappicunno. I can describe it with one word it is only crushed ice. The staff are good. Wierd thing unlike other Star bucks cafes they don't write your name on the cup.

I was ordered a white Americano,after a while waiting I get wrong coffee,was a cappuccino . I was using the toilet ,I don’t have words how dirty is it,miserable ,disgusting.

I have gone there multiple times and I love it but I saw that in some places in the US they do boba/bubble tea and it really confuses me if they do it in the UK as well .

Friendly staff, my name was acknowledged and nice seats. However, the staff need to be more vigilant for people bringing in food and snacking pancakes from McDonald's

A scruffy Starbucks for when you are lost between Rome and New City (travellers paradise - they open early-ish) and they take dogs at Starbucks generally

Great place with the usual stuff to buy and nice staff. Spoiled a bit by all the students being students but that goes for most coffee shops these days.

Had a coffee frappuccino was amazing as always came to know that starbucks offers soya and almond milk ..healthy stuff can cut down some calories

The usual quality of service and flavour, coffee and tea. Had a croissant to go with our drink, which although cold, was fresh and tasty enough

Quick service but only in terms of order, dirty tables, toilets, some items in the menu not available. Better go to Caffe Nero on High Street.

Dirtiest Starbucks I've ever been to Literally - French fries and random plastic bags scattered all over the floor Staff friendly and helpful

The quality of the drink youre ordering can vary each time you come. Staff seem stressed out and the restaurant is dark. its quite dirty too.

50 % off only applies if ur ordering food aswell , goes against goverment scheme Plus its a big space and only 3 tables in whole place joke

Good options to eat as well along with regular offerings. Nice setup and ample space to sit and relax. Service was slow on Sunday though.

Staff is very slow. They can't find a chance to do their work without talking.We wait at the checkout for 10 15 minutes. Very bad service

Gets really busy in the morning obviously and lunch time. The barrister with the short red hair has the best service there. Nice lady.

The customer service is great and the coffee itself is great too. And there is lots of space for where people can come and sit down.

Very good branch in Hounslow. Big one sonthey practice social distancing. Tried the new Vegan cookie, was very good! Recommended!

Service is slow and wasn't impressed impressed with the quality of my drink after asking for it extra hot, it was warm at best.

Relaxed, great food and coffee, the one the best cheese toasties I’ve ever had - 6 different pickles on the side, sensational.

Most of the times this place is crowded however it is one of the best options for a cup of coffee, if you are on high street!

On a quote morning, with few people around, really nice to get all that attention and slowly carefully prepared coffee …

Always love Starbucks, this one was a little less warm and cosy than normal for some reason :-( coffee is always excellent.

The service is appalling. The waiting time is terrible. Most of the time the staff have not got a clue what they are doing.

Fraddon Starbucks is ..Clean... friendly polite helpfull staff. Smile for there customers. Love there Blonde coffee Latte

Can't say i am that big fan of starbucks, But the chairs there are quite comfy, Service is good, easy to connect WiFi.

Nice large Starbucks and efficient team. Far to many people sleep in this Starbucks and don't order anything.

Always with the awful drinks. Taste like toilet water. Just go Costa! I'm done with giving Starbucks chances.

Yes to coffee Never to the cakes or blueberry muffin old dry crispy and even london rats wouldn't eat them.

It is good and there can be table service if you get something toasted the toilets can be clean aswell

Waited 20 minutes for a coffee, service is appalling….sold out of almond milk too and way understaffed

Excellent service! Staff are friendly, especially Naman, even after ordering the wrong drink. …

Good staff and maintenance. Can sit and relax for however long you want with a good coffee in hand

Good coffee , great customer service - but they need to focus bit more on cleaning and tidiness .

Great coffee and great great place to meet. Very friendly staff. They know exactly what I want.

Rude staff. Don't go there. Even Gregg's is better down the road. Again, absolutely RUDE staff

Great place! Came here yesterday and the food was fantastic. Can't recommend highly enough!

Excelent costumer service!! Much better than any other coffee shop in the high street!!

Plenty of seating. Quick, friendly service. No ability to order online.

Nice coffee and stuff, but the toilets are always dirty

Was good but they don't sell spicy chicken wings.

Love the place , but always busy