First of all they were very unorganized, it was not busy either. I ordered my coffees and waited. The people behind me ended up getting their stuff before me. I waited about 30 minutes and had only gotten one of my coffees. Usually when they get to an order they do your whole order at once. So I asked an employee and they eventually found my cups placed to the side with syrup in them. So I’m assuming they got set to the side and forgot about. THEN they didn’t put any names on the cup at all, (usually Starbucks asks your name and calls out your order once it’s done). Once realized those were the cups with the syrup in them sitting to the side they continued to make the coffee WITH THE SAME CUPS THAT HAD BEEN SITTING OUT WITH SYRUP IN THEM THE ENTIRE TIME. Not to mention I’ve been here for 30-40 mins for 3 coffees and when I left none of them were made correctly? Kind of frustrating. I go to Starbucks everywhere, but this was just so unorganized and kind of nasty to reuse cups that had been sitting out for sometime with syrup in them. I won’t be back here.
Service
Dine in
Meal type
Other
Price per person
$20–30

Cece was the rudest person I have ever came across at a star bucks. I thought Star Bucks prided themselves on great customer service and good employees. I guess I thought wrong I’m sorry for who ever stops at this Starbucks and has to deal with her. She obviously does not like her job or anyone who comes through drive through while she’s there. My daughter ordered the Mint Chocolate Chip Cold Brew off a post online when we got the drink it looked nothing like the picture and tasted awful Cece said it’s my fault for not ordering it with cold foam that’s why it looked different and tasted awful.She didn’t offer to remake it or get us something else. Needless to say my daughter didn’t drink it. she gave me two straws and when I told her I had four drinks she said she only got three. She still only gave me two straws good thing we had straws at home. I had to order my 4th drink again and wait for it to be made . Please train this employee to have better customer service and value all customers that take there business to you. There are so many Starbucks I guess I’ll be skipping this location next time.

A good size Starbucks off of the main road with ample parking for both cars and if you are towing. Most of the business is done via drive-thru so you're not going to get quick service at the front counter. My experience was ordering an Americano with a very light splash of cream. It came extremely creamy. Too much so for my tastes. That being said of estretto Americano using blonde roast isn't too bad!
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 5
Vegetarian options
They only have one or two options and you have to double check on the bread if you are vegan.
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
There's plenty of car parking next to the store right behind it you can park a trailer or larger rig. It's a strip mall so depending on how busy the time of day is it can get crowded.
Wheelchair accessibility
There's a single handicap spot but with easy access into the store by way of a ramp.

Honestly we have come to this Starbucks more than a handful of times so this review is not just from one incident. I kid you not every single time we have an order only half of my items are given out of the window and I’m told to have a good day. “Wait we also had a …” I have had to say with a London fog, a breakfast sandwich, a brownie, and today for our water. We got a refresher(very tasty thank you) and told to have a good day. Wait we also had a water. When I told the young man in the drive way we still had an item, he was pretty rude. I get that drive thru can be rough but every single time I go there are items that I have to ask for? And it’s been different employees as well. No thanks 98th Starbucks ✌️
Service
Take out
Meal type
Other
Price per person
$1–10

OK I can honestly review this place now after coming so often. I hate the fact that this place has become my morning ritual lol Tables a bit sticky. But this holds true for most starbuck locations. The staff here is great. Seems like low turnover so I guess most employees are happy at this location. Always friendly and helpful, greeted with a smile and if I have an issue they are always quick and happy to help resolve. AND they keep the actual open/ close times recorded online! Saying I will return is silly. This location has become my morning ritual. Of course this would not be the case if the management and staff were not so friendly and helpful! Thanks for contributing to my caffeine addiction lol

THE University of Davis California, (Believe me they actually have a Coffee Laboratory),SAYS the only time coffee is good for you is when it is MADE fresh. I have osteoporosis AND the pain- medication FOR ME is a fresh cup of coffee from Starbucks--RELIEF FOR hours and hours. Thank you Starbucks on 98th for a pot to override the pain. Thanks so much. Kind of you!! We used to grow pumpkins and they will always be near and dear to my heart and your SAMPLE OF Pumpkin Chia is perfect in every way!! How WAS THE WEST WON!!ONE CUP OF COFFEE AT A TIME.Starbucks Coffee your on---winning the west again and again.
Food: 5
Service: 5
Atmosphere: 5

I just want to say that Brian is the nicest, sweetest employee that the 98th Street Starbucks drive-thru has. He is so patient, doesn't make you feel rushed, no matter how long the line is he doesn't make you feel like you're holding up the line when you misspeak. The only complaint I have about this Starbucks is that the week before Christmas they were out of peppermint for my peppermint mocha, then they had it for a few days, then right before New Year's they were out of it again. Seriously, tis the season, manager... order appropriately.
Service
Take out
Meal type
Other
Price per person
$1–10

I want to thank the staff from the location on 98th and Central Ave. I called before I actually went over there, because I had gone to the one on Coor's and Las Estancias and they didn't have the item I was ordering, and in turn they had it at the 98th and Central Ave one, I even gave them a tip, and from now on I will go to this one instead, thank you for having that certain item in stock, keep up the great work!!!
Service
Take out
Meal type
Other
Price per person
$10–20
Service: 5

I am frustrated at the moment. They never answer the phone, and don’t say when the store will be closed inside. I had to work today, I made a mobile order for me and my co workers. I went to go inside and grab it. They had the doors locked. The line was ridiculous. I waited in the drive thru line but it was already making me late so I had to leave. I waisted money and time. Hopefully I’ll get this resolved and I can then change my review
Service
Take out
Price per person
$10–20

I always order through the app. This store never appears to be busy with not a long line and it doesn’t seem like there’s a lot of people inside, but it always takes a really long time. Lately, I’ve been ordering at a different Starbucks through the app because this store has been making me late to work.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 2
Atmosphere: 3
Recommended dishes
Iced Caramel Macchiato

Driving from California to Texas is exhausting. The young lady at the window (I didn't even register her name and I apologize. I'm tired) was so friendly and delightful. She talked me into a quad shot after hearing of my long trip. Then she offered me extra napkins for the journey. She gets it...you are always stranded without napkins lol. She was friendly to my dog, Dewey and my order was lovely. Thank you for the warm delight of a break. Back on the road.

Drink was SUPER watered-down and not made how it's supposed to be (not a custom drink at all). Mentioned it to management and they could care less. Paid waaay too much for something I could've done at home. I did send a message into the main Starbucks feedback/comments section on website and no response either.
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 1
Service: 3
Atmosphere: 3

I am leaving them two starts because every time I come through they ask to take my order and then they are not ready to record my order and I end up repeating it sometimes three times and all I get is a tea. It’s really frustrating to have to repeat yourself over and over. If they are not ready to record the order they should not ask for it. Nobody wants to have to repeat themselves and it happens consistently.

Poor customer service! The girl in the window was very rude just because I told her she was handing me the wrong drinks. There was no need for her to be so rude!
Service
Take out
Meal type
Other
Price per person
$10–20
Service: 1
Atmosphere: 1
Recommended dishes
Frappuccino
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
10

Ordered 2 americanos, they were the most burnt and foul thing I have ever tasted. Didn't know until I was 10 minutes down the road since it was too hot to sip on at the time I left the drive thru. Wasted 10 bucks, very sad. Wish the barista knew how to properly pull shots without burning them. Unfortunately Starbucks is the one of the only coffee drive thru options in town.
Price per person
$1–10

This place is a joke their Wi-Fi is down so its cash only and they don't have change, So they're turning people away. Instead of just giving it to me Because I'm here every day 5 days a week spending over $20 A-day ill let you calculate how much money you just lost yearly from me and my family. We will be going to mean bean on sage and unser from here on out thanks for nothing Starbucks

Went in to have a cup of dark coffee, it was denied as they stop serving dark coffee at 11AM. No pour over suggested or offered. I am a dark coffee drinker and I go to a coffee house and told “No!!” Forget customer Service here it doesn’t exist..you get what we want you to have and that is that. You got three stats because it’s not the chains fault. You should have gotten zero stars.

I prefer to give my business to local businesses. Buying local is the best way to doing your pay as a citizen of your city and state. Although when not being able to go local, we go to Starbucks. The lines are long for a reason. They do an exceptional job and provide superb quality items.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

Absolutely worst customer service, and our order is not even right. Of course I don't know this until I get back home. Ordered a mocha frappe and it's mint not mocha and my iced caramel macchiato is horrible. Taste like old coffee. The worker at the window did not have good customer service. We won't be back. And I love Starbucks, but that ruined it for me.

Went through drive thru and they're efficient, friendly and fast!
Service
Take out
Meal type
Breakfast
Price per person
$20–30
Food: 5
Service: 5
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Tight squeeze but manageable.
Kid-friendliness
They get what kids want

I have been here a couple of times thinking maybe I just had a one time bad experience with COLD coffee, so I went again. Sadly, again got cold coffee despite I now always ask for steamed cream to go with it to assure its hot. There’s nothing worse for me than cold coffee. I will not come back to this store. Going to a different one to get me my hot cup.

So so so happy to have a drive through Starbucks in the area. The atmosphere is nice and it beats sitting in a busy supermarket while trying to get some work done.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Frappuccino, Pour Over

Great customer service. Mobile orders done correctly! Very nice place!!
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommendation for vegetarians
Somewhat recommend
Parking space
Plenty of parking
Parking options
Free parking lot

I usually come to this place twice a week and I always have a great experience, today was not one we waited at the drive thru for a long time the guy at the window did not look happy to be there. We got on the highway I tried my mocha it tastes like all milk it’s pretty upsetting since I live and hour away I’m extremely upset!!

There always fast.. Had a funny moment it was a little after everyone had to take precautions. Anyway Starbucks started handing the drinks to customers with the coffee mug. And this girl right here was trying to take the whole dang thing . The dude kindly told me no ma'am just the drink haha omg that was funny.. …

This happens every time I get a cream Frappuccino! I order correctly, label prints out correctly and somehow I end up with Coffee Frappuccino.. today I decided to try the new Strawberry Funnel Cake Frappuccino and of course got the Coffee version.. waste of money and drink. I didn't have time to take back the drink.

Our drinks were amazing, the service was slow and there were lots of customers waiting. I will remember to go to a different location next time.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 3
Atmosphere: 3
Recommended dishes
Frappuccino

Starbucks is usually right on top of things. When I went in to get my drink, I placed the order and waited. And waited. And waited. I was the only person inside, I saw cars go through the drive thru and then there were none, but I still didn't have my drink. FINALLY they said: "oops, I forgot you." Uh, ya think?

I don't really go to Starbucks very often. Most of the time I go into holidays pretty much because it's pretty slow it takes 20 minutes to get your coffee. I still think it's overpriced. Maybe I'll go back again.
Service
Take out
Price per person
$1–10
Service: 1
Atmosphere: 1

Ordered two sandwiches and received them soaked in cheese and oil. I've never received such poor customer service or received my food in such a poor state. I hope this location gets better management/employees. Any questions feel free to contact me
Food: 1
Service: 1
Atmosphere: 1

Delicious drink as usual but these drive thru lines are SLOW in Albuquerque. California’s Starbucks get you through their line very quickly, all cashiers are amazing and the drinks are perfect. Speed up a little Albuquerque-
Service
Take out
Meal type
Other
Price per person
$1–10

It is delicious i had a headache so I got a chai tea late the customer service is great and the line on drive-thru is moving fast
Service
Take out
Meal type
Other
Price per person
$10–20
Features
Dine in: Yes
Outdoor seating: Yes
Takeout: Yes
Curbside pickup: Yes

Well kept, clean and organized. Customer service was on point and they were quick on making the drinks! I live in the area and know how rowdy people can be so seeing them still be able to provide on point customer service is basically a miracle so congrats to them for not losing their souls yet.

Not great. My drink was waaaay watered down. Went back inside to have it remade. Employees were a bit rude giggling looking at me like they put something in my drink. This place has a gross amount of flies. Will not be coming back to this location. Incredibly disappointed with the quality.

I stop here every morning. The staff is always very friendly and professional. My order is always done right, and I am very picky about how I want my drink. The manager and his staff are supporters of first responders, which is important to me. I highly recommend this location!!

More often than not I end up waiting inside for my mobile order because it’s not ready when I order 15-20 minutes ahead of time. But, it always come out accurate.
Service
Take out
Meal type
Breakfast
Price per person
$20–30
Food: 5
Service: 3

Decent and friendly place. And something of a surprise. It's on 98th and Central - very busy place, yet clean and not pressure. I was able to quietly read and work on writing there. Their machinery is clean and the cold brew is well done. I will come back there frequently

Cinnamon shortbread latte tasted like watered down milk, no espresso, with a waxy aftertaste. Thought it would be a treat, but I'd rather have McDonald's coffee. At least their latte has coffee flavor. Very disappointed as I have had wonderful drinks at other Starbucks.

Tried a seasonal peppermint latte, and it was pretty good. Not too Pepperminty, yet very good. Luckily it wasn't rush hour, so it was a quick visit in and out. I'll be honest, I kinda miss when Starbucks was my office space as well and I spent a little more time there.

I utilize the drive-thru feature and drive do believe Starbucks is Heaven sent. I also feel all locations are in this catagory. I've never been treated badly and the service is quick not to mention there is always a friendly smile, not sometimes, EVERYTIME. …

I was driving through and stopped to get a caramel macchiato. Got down the road and realized I was drinking milk with caramel in it. Literally no coffee in my coffee. I gave 3 stars instead of 1 because I called and they made it right by voiding the transaction.

While I haven't been to that many, this Starbucks is by far the best I've ever been to. Everyone works in harmony like a well oiled machine, and the customer service is some of the friendliest in Albuquerque. Make this your normal Starbucks if you live nearby!!

Fantastic like almost every Starbucks.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Starbucks Via Instant Pumpkin Spice Latte, Iced Caramel Macchiato

I would give one star if I could. I got 1 drink and the oatmilk was bad. I went for a replacement to tell them and they gave me another drink with the same EXPIRED MILK. Definitely would not recommend.
Service
Take out
Price per person
$10–20

First time kids going to get hot chocolate it was fast & lady that took order made it easy for them regular hot chocolate white chocolate and peppermint chocolate .The gentlemen that cash as out didn't give them receipt. Thank you kids love it.

This is the 3rd time I’ve tried to get coffee before my shift at the hospital each time I make sure to come earlier since they close at 6. The first time I came at 6:03, closed which is understandable, the last two times have been there by

This one is really good. Nice friendly staff.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Frappuccino, Iced Caramel Macchiato

Placed a mobile order with a prep time of 8 minutes... It took them 20+ minutes to make our drinks. The Baristas were to busy conversating with a peer and worked with no sense of urgency at all. The icing on the cake is when the Baristra

LYSSA &” ASHTON ARE LITERALLY THE BEST ! Thank you for keeping our card safe &” thank you for your amazing customer service Starbucks give them a raise!
Service
Take out
Meal type
Lunch
Price per person
$1–10

Considering whats going on right now, they were fantastic! Only the drive thru was open. There were lots of cars at 6am, but they moved fast. The girl at the window was cheerful and sweet. I felt like I was at my regular Starbucks.

Accidentally ordered the wrong drink, Roz made us a new one, let us keep the original drink AND gave us the lower original price. Her accent is wicked good and she deserves a raise. 10/10 Roz just made our week so much better ❤.

Great customer service! Awesome staff tended a group of 8 even when the lines were popping. All our drinks were made correctly and I can't complain about the host making it feel like home. Try the Chestnut praline, Awesome!!!

Me and my friends went there today. Jessica helped to take our complicated order lol she was very friendly, professional and she went out of her way to make us happy and have our order right. She made our day. Thank you!

Overpriced, service good but food was overcooked, usually hard not the freshest.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 3
Service: 5
Atmosphere: 4

Went in the drive thru great customer service on the speaker and at the window. It's very hard to find GREAT CUSTOMER SERVICE especially in Albuquerque and on the west side. Keep up the great work everyone!!

Drink was delish! I ordered the pineapple refresher w Lemonade, Venti size. Has a kick, I like the sour, sweet taste. Thank you.
Service
Take out
Meal type
Other
Price per person
$10–20

Horrible wait time inside. Felt discriminated on was ignored when I asked for a update on time for my drink. Waited 30 mins for a simple coffee
Meal type
Other
Price per person
$10–20

They are very professional at there job make you feel comfortable lots of smiling faces love make a shout out to MIKE HES THE BOMB.THANKS U ALL FOR GREAT SERVICE.GBU ALL☕ …

Its fast. They never have given me a watered-down drink like I've encountered at some other starbucks locations. It's kept clean and I don't have hiccups coming here even when ordering ahead.

Coffee was great but, they didn't have the sandwich I wanted to order for my son. So no breakfast for him.
Service
Take out
Meal type
Brunch
Price per person
$1–10

I like the way they made my drinks very sweet & delicious some other one's I been to they do it different not good like this one & I bet they got different owners …

Everyone who was on the morning shift today around 10:45am (10/18/23), you guys rock! I haven’t had a caramel macchiato made so well in a long time. Thanks! More

I had a mobile order today said to be done by 3:06. When i walked in they made my drink iced and when i tried to say something I was ignored so I left.

Customer service is good all the time I come in and they know how to make my favorite drink!
Food: 4
Service: 5
Atmosphere: 4

Great place , Clean, very inviting, friendly staff. Ordered "Draft" nitro cold brew on tap, Smooth and really flavorful.

A1 service in and out asap place was clean
Food: 5
Service: 5
Atmosphere: 5

Great place, Work out of here consistently. Russ and the staff are top notch.

I was there today and the girl that took my order was very nice and friendly

The lady that gave me a drink was wearing a dinosuit was cool

Very slow makes me late to work
Service: 1