Every time I come to this location I always wait over 10 minutes even when I order ahead. The staff never works with no sense of urgency a lot of talking, I should not have to go on Roosevelt just to get my items when it's a Starbucks close to me, I would not be complaining if this was not often but it's all the time. More

Order 3 Ice Matcha Lemonade light ice with raspberry and they gave me green teas with raspberry. Gave it back she went and remade my order and gave me 3 ice matcha tea latte. Its tasted so bad!! The line was long an i didnt feel like waiting another 15min. I just threw it in the garbage and left. Waste of $15

I’ve ordered from here a couple of times, but I’ve learned to never order from here if you are trying to keep a schedule. The staff will make your drink eventually, and the area is usually clean however there it’s 50/50 whether this location will have all of the expected ingredients for your 8am commute. More

The staff greets you while you come in; all the staff is very friendly I got my order in a short time frame I ordered the mango dragon fruit lemonade one thing I suggest is less ice all Starbucks cups hold the same amount of liquid ice take up so much volume. More

Possibly the best Starbucks I’ve ever been to. Such a good vibe created by the staff. They knew by name most of the regular customers, seemed to have a really good work culture established, and were churning out drinks. Would be a great location to unionize! More

came in 5 minutes before closing tonight and the staff was super nice! the gentleman checking me out at the register on dec 12th has amazing customer service skills and overall represents Starbucks extremely well. make that man the manager he deserves it

Went in 2 times for a mobile order. Both times I waited over 10 minutes to get my order ASIDE from the wait time the app told me. 2nd time I placed my order at 7:42 and didn’t get my drink until 8:10. I understand it’s rush hour, but I have

So as loyalty member who has patroned about 30 Starbucks FREQUENTLY including other States, I shopped at this Chicago, 35 th and State Street location today and ordered my usual Grande Carmel Frappechino with EXTRA carmel drizzle, easy whip

Wow such slow service the workers need retraining. And need to be made aware professionally of their slow service. The store isn't even crowded and their moving as if they have a fully packed store . Worse service ever. But I'll give credit

The food here is good but the staff thinks they can make drinks however they want i order my drinks online all the time with or without extra whipped cream/caramel it’s never on there please start making the drinks how people order them. On

Asked for a bacon Gouda sandwich, it says so on the label sticker...this is not a bacon Gouda sandwich....they had 7 people working and there was a wait of like 10min. The lady in front of me got only a donut and waited 10min for a donut...

I used to do mobile order & just pick up on my way to work. It was so convenient and service was decent but for some reason they no longer do online orders & everytime I ride by in the afternoon it’s closed. I’ve stopped to grab a drink on

I ordered a venti mocha frappuccino and got a tall one, I ordered through the mobile app but still waited for 15 mins even though there wasn't much rush. It's a regular drink I ordered from Starbucks but this one was totally bad, the drink

They are very unprofessional there. The cashier was talking to the customer and joking while she has a line. I took a seat because I felt weak and light-headed- I have a heart condition. After I sat down, one employee yelled at me instead

Starbucks is supposed to start your morning & this one literally ruined my morning. After having the coffee order made twice it was watered down. The 2nd time they didn't even add the flavor I asked for. The girl who prepare & present the

This is the worse Starbucks in Chicago. The service is extremely slow. I’ve done mobile order twice and every time I get there I have to ask them to make my drinks, because they don’t know how to keep up or fulfill the mobile orders. They

It's a Starbucks, it's got their standard drinks and they taste good. Each time I go I can't help feeling a bit weird. The staff seems like they don't really want you there. Not all of them, sometimes I go and they are really nice. I once

This place is a *fire hazard* since they don’t seem to care that there is 20+ people waiting in a clump by the only entrance. 40 minute wait for mobile orders and was charged instead of refunded when I requested a refund. The lady rolled

In the past I received great service, but within the last two months service has been horrible!!! I don't understand why out of all the Starbucks I've gone to this location turns off their "order ahead" service more than any other. It is

I literally waited 20 minutes for a passion tea. The barista placed my cup on the wrong counter and forgot to make it. I don't blame him at all. I seen 5 workers in total and that poor guy was stuck making all the drinks by himself. Not

Today I went in around 2 just to grab a MDRL after my class, I wasn’t having a good day, but the cashier Jae made my day much better, it’s ppl like her just being friendly with a smile don’t know how much that help other’s thank you Jae

This used to be my favorite Starbucks. It is now the worst. They shut down at the first if the year and since they've reopened its been i'm assuming under new management. All the staff is new and not friendly. The wait for our items in

Me and my husband came in to get hot drinks. He got a coffee and I wanted a hot tea. The cashier seemed not to know what she was doing because she tried to explain why she had to ring up the tea I wanted in a certain way. I was totally

I had a very pleasant experience at this Starbucks, Ebony was so nice, and welcoming, she teased us in a friendly way and made us laugh, we had a big order and it was a little complicated and she let us know she did not mind at all,

This place is going downhill. At first, this was the place to go. Now, its probably becoming time to find all other location. Here is a picture of my Mocha Frappuccino. It was lazily made and is basically half whip cream. Its the

The baristas are great but the manager spends so much time yelling at them that it takes away from the drink experience. They could really benefit from new management that know how to effectively communicate with staff. More

Mobile orders are more than they can handle. Either hire more staff (ie pay better wages) or don’t take mobile orders. Shouldn’t have to wait 40 min for a walk-in. The staff worked hard though. Low stars is on Starbucks

Staff was great and communicative. Supervisor on duty made my drink and made sure to ask me if it was up to par before letting me leave. Pretty busy too but that makes sense because of the location/area. More

Staff was courteous. And orders were taken promptly. My one dislike is the drink orders took too long to be completed. One should never wait 10 plus minutes for a frap and the store isn't crowded.

Consistently worst Starbucks I’ve been to. They’d rather talk to each other than make orders. Mobile orders are always 5-10 minutes late which is typically 20-30 minutes after I place an order.

Slowest worst service ever received at a Starbucks. Waited in line of 1 person for 10 min without even being acknowledged. Nearly walked out. Saw several employees in back and 3 up front. More

Extremely slow service for a rather empty store and the order wasn’t as desired either.. not consistent with starbucks taste experienced before. Clean store however with clean bathrooms. More

I go into my app. Pre order my coffee. Get to the store and it's 5:07am and the store is not open. WTH! We have to do better. Did someone not get the memo that the store opens at 5am? More

Wow. Talk about the nicest people...even during the most stressful times of the day. I am getting my Masters degree, and I jump between campuses and labs (finishing

No one is interested is taking the order. Even though the cafe is completely empty . And the barista guy took 5-10 mins to make my coffee. Worst Cafe ever. More

Very very slow service. Had to walk out after 30 minutes of waiting for a simple latte. Do not recommend going to this place. The staff were rude too. More

They didn't have the sandwich that I wanted, and Carmel Crunch Frappuccino was Subpar. It didn't have any crunch to it, and a whole lot of whip cream More

Love the ambience of the location, the employees are full of joy and comfort while making sure every costumer gets what they ordered. More

Waited 30 minutes on a drink i never received. Wait times are super long and there was like 8 people working. More

The ladies were very friendly. All appreciate a smile and great personality!!! My Green Tea Frap was delicious!!!

Short quick visit Coffee was stronger then normal but I love it. Extra Caramel Drizzle Extra Hot.
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Certain staff very rude, manager was working her self to death, she needs a better staff.
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They are extremely short staff all the time which makes customers wait for an extra time
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I enjoyed my coffee. I do wish there were more than 1 spot for 15 min free parking.
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Long wait due to a bogo promo but my 1-star review is due to the little “extra” I got in my cup...

Drinks are always good. They try they're hardest to get you in and out.
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Been dining here since 2016 one of the best locations in the city.
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Lovely & attentive ladies/batista, full of Joy & Welcome!
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My girls and I really enjoyed our drinks we had
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The staff was friendly and our orders were correct.
Food: 5…
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