First off, if you are looking for customer service and politeness, don't look here. Unclean, NOT SAFE, and the Staff was extremely rude. The doors to enter the hallways with the rooms wasn't ever secured, no card key needed to enter and it being in a sketchy part of town didn't make me feel safe. Also, there are signs posted to park at your own risk, and I know why now. A vehicle was broken into but the hotel wasn't able to provide the police footage so it was basically, your loss we had signs posted. The room s we stayed in wasn't clean, a red splatter was on the shower curtain, I had to clean the bathtub before giving my daughter a bath due to hair and other things still there, and the mattresses on both beds looked like they hadn't been changed or flipped for awhile due to the middle was lower than the sides.. In a separate room, that I paid for as well for my parents, on a different floor, the room my parents stayed in had cups with hair in them, like facial hair from shaving, there was a liquid on the floor that was dark and dried, it was obvious neither the floor in the bathroom, or the carpet in the room had been cleaned from the previous person staying. Staff was extremely rude. Overall, I would not recommend this hotel and I will not ever stay there again. I got charged for the rooms (which I authorized) and an additional unauthorized $90 charge due to an unknown reason and when I tried to call them to ask, using the hotel number listed from my priceline confirmation email, I got an error message. If you ask me, you would be better off paying extra for a different cleaner, friendlier, decent hotel.

Had to go to Cooks Hospital for my sick 13 year old nephew. I had never really stayed in fort worth. I found a coupon for $49 a night. Every other hotel was $99 and up. I had never heard of this hotel. I was hoping that for $49 is wasn't a dump hole. I called and spoke w/the manager Cheryl. I explained my situation and she was VERY VERY professional...courteous and sympathetic to me and my family. She told me not to worry about anything...just come on is what she said. I got there and I was very impressed by the lobby and how big it was. I guess Cheryl heard me checking in and said are you my baby that was coming in and she walked to me and gave me a giant hug and said if there was anything at all I needed to let the staff know and she would take care of it right away! She impressed me so much. They also have a bar inside the hotel. They give 2 drinks free before 6:30. Now the guy working the bar was not as impressive but he was ok. He did serve hot drinks...no ice that day. I got the room and went to go check it out. The room was really neat. Flat Screen TV on the wall. Bed was made nicely with big fluffy pillows. The pool and spa area was nice...it was closed but it was still nice. I loved the buffet style breakfast. They had everything. It was delicious...not like some places that give you a banana or cereal. Everything was great! Will be the only place I stay at when I am in town.

This was the worse hotel I have ever stayed at. My room was filled with many roaches (big and small-I have many pictures to prove my claim). I talk to house cleaning and after a couple hours I had to go talk to the front desk. They had to come spray the room because my daughter just had surgery and she couldn’t moved. I told them, when checking in, we came to Fortworth for my daughters surgery. They must have crammed everyone that checked in that week on the same floor because there was dogs barking and it was a noisy floor. We could even hear our neighbors conversations. They kept arguing about how their toilet wouldn’t flush. The pool was cool but not breathable. It was stuffy and I couldn't stay long because my eyes couldn’t take it. The staff was nice but there is minimal cleaning. We had items under our bed that didn’t belong to us and it looks like it haven’t been vacuumed in a long time. I would never recommend or stay at this hotel again. It maybe in a prime location but I couldn’t sleep because the bugs and noise. I also found a roach on the breakfast counter after I had just eaten. I was waiting for management to call me to discuss my stay and they never reached out. So I am assuming they don’t care.
Trip type
Business
Travel group
Family
Rooms: 1
Service: 2
Location: 5

I stayed at this hotel a month ago, and the price was cheap while the quality of the room was really well. I asked for a non smoking room — I have asthma and severe allergies — and got what I needed. Overall the first experience would be 4 stars. But upon my next stay, it was absolutely horrible. The price had gone up while the room quality plummeted. The guy at the front desk barely spoke English and was hard to understand and the first minute I walked into the hallway it reeked of smoke and I immediately could not breathe well. This smell continued to my room (which was again non smoking) though decreased a little. In my room, the ac wasn't on (in the summer) so it was stuffy and even when it turned on it didn't work right (even by changing the thermostat on the wall), the furniture was disappointing and old, the bed looked dirty, the toilet didn't flush right, the lighting was horrible, and when I layed on the bed I developed a bad rash on my legs. Upon inspecting the sheets, I found them not fully washed with holes in them and stained. The mattress was cheap and nasty, probably had bed bugs in the past.
Travel group
Family
Rooms: 1
Service: 1
Location: 2

My partner and I made a reservation through the hopper website for this hotel. We had an upcoming event that started at 3 so we tried calling the hotel many (many) times to try and schedule an early check in. With no answer we were hoping to be able to talk to someone in person upon arrival. When we arrived the man at the desk (who said he was the manager) said that he was unable to get us an early check in. When we expressed our frustration for not being able to check in and also not being able to contact the hotel AT ALL for the last week, my partner said a single curse word, the manager then canceled our reservation completely. We now have nowhere to stay for our weekend event and can not find another hotel because we don’t know if we’re even going to get a refund. Their website also said that dogs can stay for an extra 20 a night hand the manager said that is no longer true. We’re going to stay in our car in a walmart parking lot, and it will probably be better than this hotel anyway. Very disappointed, every business should be available for contact, I wish I could leave 0 stars.
Travel group
Couple
Service: 1

The rooms are decently furnished and have it where it counts. While the hotel may appear shabby from the outside with old paint, old carpet, and broken fences everywhere as well as being under renovation, the accommodations are excellent for the price. What the hotel lacks in appearance it greatly makes up for with amenities. The rooms have a microwave, refrigerator, large flat screen TV, coffee maker, as well as comfortable beds, cold AC, and all the typical hotel accommodations. Unlike many hotels at such a low price, Stay Express has a buffet breakfast where there is more than just waffles and cereal. There was also (on the morning we stayed) eggs, hash browns with onions and peppers, biscuits and gravy, and an assortment of pastries and beverages along with other food. The hotel also has a heated pool and jacuzzi which is clean and warm as well as being open year-round. The location is very accessible and is one turn off of the interstate. Overall it is a great hotel despite the appearance and it is especially great for the price. I would definitely stay here again.

If all you're looking for is a place to lay your head then this is it. The hotel is nothing fancy and is conviently located 10 min from downtown fort Worth. However if you're thinking about bringing your pet here you might want to reconsider. I brought my 6 month old puppy to stay with me during my visit and it seemed like every employee was absolutely terrified of my 35 lb pup. One example of this is me bringing my pup back inside after he had done his business, we ran into an employee leaving a room. As soon as she turned around and saw my dog she gasped and pressed herself back up against the wall and then back into the room she came from. My dog, who is leashed and by my side the whole time, isn't attacking or barking at her, but just starting cause that reaction is new to him. We stayed for 4 days and something similar happened on the daily. Along with being asked multiple times if we had payed the pet fee... I'm not asking them to fawn over my dog or even like him, but if you run a pet friendly hotel, you might want to at least get used to the furry beasts...

I wish there was a button for ZERO STARS!!! I booked a room (executive suite with Jacuzzi) went into the room smelled like smoke and didn’t want to get charged for that out of my deposit. The guy working the front at night came checked out the room and switched us. He walked us to the next room and the heater was broken!!! He then walked us to another room and it had no tv or fridge!!!! So we had to downgrade and STILL made us pay the same price as the suite and now it’s room has tv but is static and lines across the screen so you can’t even watch it. And when I went to take a shower as soon as I turned the water on the side of the tub began leaking water. We called the front office AGAIN and all he said was he’s tell the morning desk person to give us a discount when we check out in the morning!!!! I will NEVER come here again!!! We’ve moved 4 different times to different rooms tonight and something was wrong with each one of them!!! This is ridiculous!!!!!

We traveled to Fort Worth from Orlando. We had planned to stay a week but a minor emergency forced us to return early. We were able to change our flight but it didn't leave until 5pm. Checkout was 11 but I explained the situation to the manager and asked if we could check out at noon or 1pm. He told me that it was a $25 charge for noon and $50 for 1pm. I wasn't thrilled about it but I told him to charge my card $25 for a noon checkout. He said I would have to come to the office. I told him he already charged me $50 for for incidentals to just charge it to that. He told me no. I told him to forget it we would check out at 11 but I would never be back or recommend his hotel. He told me to get out and hung up. My only assumption can be that he doesn't care about his guests and that they really rent rooms by the hour if you know what I mean. DON'T STAY HERE.

Bed bugs! We were on our way home and had a blow out o the interstate around midnight. We needed a room at a very late hour and we were grateful to find this place, AT FIRST. It was way too expensive but we had no where else to go. It seemed alright when you walk into the lobby but our room had cockroaches everywhere and there werescketchy people walking around the grounds everywhere.. We were willing to deal with it until we woke up 2 hours later with BED BUGS crawling all over us!! The front desk did not want to give us a refund, he kept urging us to just go to another room but we refused. This place was nasty. It took my very large boyfriend yelling at him to get him to refund us, but he wouldn't do it until he saw them himself! We did finally get a refund after he looked for himself and we had to find another hotel at 2AM!

I was very upset when I first got here. I am a disabled veteran that requires a service animal. I was very polite and informed the lady at the desk that I have my service dog with me. She proceeded to request proof that I require one which goes against the American Disability Act which I informed her of. They Al's charged me an extra $100 for a deposit that the website didn't inform us on. We got to our room, the furniture was destroyed and a burn hole in the carpet. I took pictures of everything and took it to the front desk. That night couldn't take a shower because the shower was broke. Informed the front desk and the guy eventually moved us to a new room that had a working shower.
Trip type
Business
Travel group
Couple
Rooms: 2
Service: 2
Location: 5

The only thing I love about this place is room layout. The double Queen suite layout is basically 2 regular rooms joined by a door (or like having 2 adjoining rooms), which is nice for family stays. Otherwise everything else from amenities, to cleanliness to parking to c/s to breakfast is mediocre. Also, I know it's just a policy, but this place doesn't want you to take breakfast back to the room either which is ridiculous! BUT we've always done it this way... It's family tradition that my kids wake up to a waffle in bed! Is that a foreign owned policy only, or is it all of them now? (So far the ones who enforce like it's life or death are foreign owned. ) Will probably be back but primarily for the room layout, coz the prices aren't special either.

Got in late around 11, because the hotel makes you pay a $50 deposit, one of my cards got blocked. It took till 1 am to get registered. Brackfast was your typical powde eges on paper plates. I was hoping I could grab breakfast , take it back to room , there is a refrigerator and microwave, but a rude Indian woman yelled at me , that I could not take a plate of food to my room. So I threw it away , and checked out of this dump. The room seemed ok but I only slept . There was a large hole in the bed cover.. And the carpet is worn out. They advertise $64, on their own website and charge ,$70 plus s50 deposit , so the $50 will be on hold for 7 to 10 days.
Trip type
Business
Rooms: 2
Service: 1
Location: 1

I dealt with a few different employees during my stay. Most of them were not very helpful and seemed uninterested in being there. That being said, there is one employee - Dee - who was WONDERFUL! He was so very helpful and patient and he seemed very nice! It was so refreshing to see someone in such a good mood there to help everyone who needed it. And he solved all of my things quickly and with a great attitude! The rooms were not fantastic but I guess fair for the price. Our AC wasn't working and the water was iffy as to weather or not it would work. Definitely not in the nicest part of town, close to the red cross and a few homeless shelters. Overall, it was about what I expected when booking with the price I got.

When we got to our initial room, we were greeted with a dead cockroach, ripped carpet and furniture, two non-functioning phones, hot and humid air, and a musty odor. Thankfully, Christina, the lady who came to dispose of the cockroach, was very kind and helped switch us to a different (more recently remodeled) room in a different building. The new room was better; it had clean carpet and overall felt more hospitable. I would rate the initial room a 1☆, and the new room a 3.6☆. The front desk was rude and unhelpful, but Christna from cleaning staff was a lifesaver. Additionally, the hotel falsely advertised a shuttle service to the convention center, but turns out that was none, so we had to find other transport.

Had a ton of roaches and a pile of dog shit in the hallway, I informed the lady up front and she told me she would comp my night because she had no other rooms to move me to and it was very late and I didn't want to drive around and look for somewhere else to stay so I stuck through it for the night. The next day my card was recharged the full amount and when I called about it I talked to the GM, he was very rude and told me that I couldn't prove anything was wrong with the room and they do not do refunds under any circumstances. I have been to this establishment several times without issue but I can assure I will not be returning
Travel group
Couple
Rooms: 1
Service: 1
Location: 5

We stayed there, cause I assume for the price it was a great deal and the layout on the web site looked great. Look like it was located in the projects. As soon as we checked in, we asked about the 2 complimentary drink per person, they said they didn't have that cause of no liquor license, I think we passed a woman that was a hooker sitting on the steps and smoking, we got to the room, wife said that my friend was in the room, I looked it was a roach, we seen roaches everyday in the room. They had no cold water in the room, sink had warm and hot and the shower had warm and hot water. The pool water was hot when you got it. The only thing good about it, the AC worked really good, would I stay there again, NO!

Decent place to stay considering the neighborhood. The room was a bit stuffy when my wife and I walked in but the ac worked fine to clear it up. I could tell 20 years ago this place was probably upscale. A small gym was available to guests as well as a pool and separate laundry room. It has a banquet room, computer business area, and a separate dining area complete with daily breakfast(which consists of eggs, sausage, and hash browns with biscuits..also cereal for kids). We were lodged in the front rooms of the hotel which was noisy being located right next to a busy highway. The view outside was very pretty being located on hill overlooking the interstate and city and trees beyond.

Pics are deceiving.. The foundation in the room was sinking in Very bad uneven foundation Ghetto Rooms but bed was comfortable one night stay that's all, we will never return The pool is not as appears in the picture It's disgusting, so many different shades of Green .. That whole place needs to get tore down. I think it's unsafe The floors are separated and cracked due to huge sink down from foundation issues Smells old but we were traveling from Tennessee and it was late we were tired just needed a room to sleep I would not recommend this place
Trip type
Vacation
Travel group
Couple
Rooms: 1
Service: 1
Location: 3

It is a very large property. I booked through expedia and they cancelled my reservation, fortunately the owners honored it at the same rate!! I stayed two nights. In a king kitchenette (smoking). I love that the smoking rooms are actually outside rooms, non smoking are inside. They are clean, located directly off of the highway. They have a beautiful lounge. Atm, decent vending area. The only reasons I gave 4 stars instead of 5 is *)they are located beside motel 6 *)Breakfast is not included. It's a friendly an safe property even located next to the 6. I believe they have night security but they definitely have AUDIO& VIDEO SURVEILLANCE.

I booked online like all rooms I stay at. The first sign of trouble should been 3 people ahead of me spoke no English. Took the desk clerk long time check them on. Second warning should been very few cars in the parking lot. Third sign problems at hotel they required a deposit even when room paid in full with credit card. Don't let lobby fool you it looks ok not good stay for us. Plugs by bed don't work. Lamps for bed don't work. Cracks at cieling and walls. Dirty furniture and curtains coming apart. Painting of the walls real bad work done. Bed was just ok but not a good night's sleep. Choose another place to stay.

This place was so nasty that we didn't even stay. The photos online looked fine and my husband booked a room. When we arrived the front desk lady was rude and asked us to sign a waiver in case our car was broken into or stolen. When we got to our room the maintenance man was inside tearing out the wall. He looked up at us and said "this room is unavailable, I'm ripping this wall out because it's full of mold." We turned around and went back to the front desk to get a refund so we could leave and they refused to give us back our money.
Trip type
Vacation
Rooms: 1
Service: 1
Location: 1

The pictures online are very misleading. If you book through Hotwire like I did and go into it with the idea that it is a cheap hotel you will be very satisfied. If you look at the pictures and think you are booking and expensive hotel you will be disappointed. The hotel had everything I needed, but everything looks a little dated. The room had a mini fridge and a microwave. There was plenty of hot water for the shower. Breakfast had eggs, sausage, potatoes, biscuits, gravy, cereal, and Waffles. They only had powdered creamer for the coffee and there was no fresh fruit. Overall I felt it was a decent hotel.

I would give no stars if I could.. I payed to stay on 7-31-21 after looking at their website .. it looked very nice with a nice big pool which was closed but their website didn't say otherwise.. once we arrived , the hotel itself looked abandoned besides one vehicle. Looked runned down and ugly.. I check in and went to my room.. it was hot and musty with lots of roaches.. I asked for a refund which I was denied.. they give me another room with the same problem.. it was disgusting.. needless to say I didn't stay.. do not waste your money here..
Travel group
Family
Service: 1
Location: 1

Stayed at this hotel, and it is the worst. The rooms are not very clean, there's roaches, the pool has bricks stacked up on the sides from damage, the staff in the office aren't polite, the mattress under the sheets were stained. Don't waste your time are money, drive down town are elsewhere, but don't stay here. Didn't see bed bugs, but wouldn't be surprised if I did. The office attendant pretended as if she was just now aware of the pest, and problems of the hotel, BE AWARE! !!!!!! Will be reporting them to the state, because of the condition it's in. Also the lobby looks nice, but don't be fooled.

HORRIBLE place. Walls were filthy and carpets were torn. The ceiling was coming down. When i got to the room the sheets were filthy, roaches, bathroom was unusable and the room smelled horribly. When i brough this to the front desk as I was not willing to stay in these conditions so I paid to stay at a different hotel, this place didnt even have the courtesy to apologize for the conditions of their hotel.I have photos of my entire experience that i will be that i will be posting online. This place should be shut down.
Travel group
Solo
Rooms: 1
Service: 1
Location: 1

Stayed there this last weekend...The kitchen staff is very friendly, and the front desk person in the morning shift is very friendly also. There are ROACHES in the rooms... W found one the second night and we called front desk to let them know, he changed us to another room, and we saw another ROACH in that room also, which makes me realize the whole building is infested with roaches, and the guy in charge does not seem to care about it. HORRIBLE EXPERIENCE! Definitely this hotel needs lots of cleaning and lot of pest control. not recommended at all.

The hotel and room was awful! the hotel hallways looked like something out of a horror movie. There was strong cigarette smell in our room even though we were told it was a smoke free room. We did not even stay the two night stay we had pre-paid for because of how bad it was . We were told we would receive a refund on one night and the $50 deposit but I still have not received anything This was for the nights of May 4th and 6th . Definitely would not recommend.
Trip type
Vacation
Rooms: 1
Service: 1
Location: 1

We checked in late at about 10:30pm. The room was nice so we thought. We checked the sheets the bed everything looked good. So we went to sleep to be woken up by rats or a rat. All night long we could hear him cutting up paper. So we get up to investigate and found the paper he was cutting up. We tried to sleep all night he cut up paper. The next morning we called the front desk to let them know. No one ever came. I told them at checkout. The lady said sorry for the inconvenience. Not a good night.

I will not be coming back here ever. I stayed here for a few days with some friends, and there were a number of issues to start. AC runs poorly and since they don’t keep the AC running in rooms it took a few hours for the room to drop from 100 to 70. No ice machines work, dead roaches, stained mattresses, and yellow jackets everywhere. The pictures posted are much better than the actual rooms and I will never recommend this place ever. We would have left for another hotel immediately if it hadn’t meant I’d be out money

My husband's family had their first family reunion last month at Stay Express Fort Worth. We were well pleased with our stay there and found the staff friendly and helpful. The banquet room was beautifully decorated and the food provided was wonderful. We would definitely consider another stay at Stay Express Fort Worth. A special thank you to Loida Garza for all her efforts in behalf of our reunion. behalf of our reunion.
Travel group
Family
Rooms: 5
Service: 5
Location: 5

The noisiest inn we ever have!! We don't have a choice but to stay here cause we didnt book n advance, hotels around were full.. but I hope we just move more an hour or so to other cities.. the lady at the desk was mean too! We ask for upper and less noisy but she put us in the very noisy part and at the bottom. And she dont want to change our room.. DONT BOOK HERE!! Too expensive for a noisy funky smell dirty rooms !!!
Travel group
Couple
Rooms: 1
Service: 1
Location: 1

Pros: The beds are pillowtop and incredibly comfortable. The rooms are clean. The free breakfast buffet with waffles, eggs, and sausages was great. Cons: The hallways are unsecured and anyone can enter and walk around. I had a couple guys knocking on my door in the early morning, but had the wrong room. The shower water went from incredibly hot to scalding hot. I had to let it run for 10 minutes before it cooled down enough to be bearable. I had never experienced anything like that.

One star, and I'm being very nice. Was charged $90 last night to stay in a room that didn't have running water, the heat didn't work, toilet wouldn't clearly flush, refrigerator in the room out of order. If the roads wasn't so icy we would've left. When we woke up the ceiling in the bathroom flooded, and when we told the staff, we were told there's no maintenance, so our room, and the room above is ruined. This place is a disaster, we would've done better staying home freezing.

Horrible. I booked a non smoking single room (not an adjoining room) online, at check in I was told it was a smoking room I could upgrade to non smoking room for an additional $25 but it would be 2 full size beds instead of the queen. The halls smelled like animal and human urine mixed with body odor and strong marijuana. We got insect bites from sleeping in the bed and felt like something was crawling on us all night. They painted over the mold growing in the shower.

First, it was the nicest and most succleded jacuzzi suite and I've ever stayed at. HUGE room and so spacious. The bed was incredibly comfortable. However there jacuzzi wasv where I don't the most time. It was gigantic!! The mirrors around the tub made it a wonderful place for a photo shoot I had that weekend. I had never stayed here so was sceptical but I will always go back here. Especially, for a romantic weekend. Thank you. We had a wonderful time.

from what was told on phone by clerk was different from mgr told us upon arrival had to pay extra $20 to check in early & mgr was rude, room took hours to cool off. room was way too expensive and charged a $50 deposit on top of that. Toilet was wobbly when you sat on it, felt like it was going to fall over. would suggest staying somewhere less expensive and more friendly.
Travel group
Friends
Rooms: 1
Service: 1
Location: 5

Worst service I have ever received. They will try to rent your room out from under you and randomly lock you out of your room. Housekeeping is nonexistent so good luck getting new towels after day 1. Bugs and rodents are both present along with a sullen and unhelpful front desk. Don't spend too long in the parking lot or you will be accosted by homeless beggars. There are literally no redeeming qualities in this place. Go to the motel 6 next door.

I don't know where they put those who were unsatisfied, but my experience was nothing short of a pleasure. It may not be the newest and I'm under the impression that not all the rooms are redone, mine was great. The fixtures were old but the bed and bedding was new and comfortable and the room was clean. The staff was polite and eager to please. They even give two free drinks at the bar each night. I have no complaints whatsoever.

The room we checked into seemed like it wasn’t cleaned. Multiple hairs in the sheets, yellow stain on the sheets, performance pills in the bed, cigarette burns in the sheets of our non-smoking room, the carpet seemed wet, the faucets in the shower leaked and were basically falling off the wall, remote didn’t have a back. Definitely will NOT be back!
Travel group
Family
Rooms: 1
Service: 1
Location: 1

I would put zero stars if I could! This hotel had cockroaches and when we went to the front desk to tell them about it they said that they could only change our rooms if we wanted. They didn't even bring an exterminator, it was like they didn't care ! When i turn on the heater the smell is gross. Where has the health department been. It's a good thing I'm only here for one more night, can't wait to get out of this place.

So first of all there's $50 deposit on what a room that has no water pressure at all filthy no hot water straight in the lobby waiting 20 minutes someone to show up just to get our $50 deposit back. The staff is rude and very non-existent .. b they refused to do anything so don't waste your time, anywhere is better. Next time I'm going to sleep in my vehicle rather than staying there because I have a better experience

Nice quiet stay... A room you can smoj in, if your into that, but otherwise the only real good thing is location and proximity to Downtown Fort Worth, and the bed wasn't hard. Beyond that it's just a motel with outdated decor and furniture and carpet that doesn't look very clean. We didn't hate it, and we've stayed in worse... But don't stay here if your used to any sort of amenities or you're a germaphobe.

We stayed for a wedding that was taking place in hotel and we weren't pleased with lady at front desk. We were not aware of the cancellation policy when we called to reserve. We tried cancelling one of our rooms and they told us no. We also had 2 dirty tampons and roach in our room. Breakfast and lady were in area was nice but front desk clerk was rude and arguementive. Never again we stay at these hotels.

If you don't mind a visitor or two this place is for you. Cockroaches and random guy walls into your room when your about to jump in the shower. You get what you pay for. Def not recommended unless you don't care. Pay another 20 or 30 bucks and get something else. Won't ever stay there unless it's like 10 bucks. The a/c works, bed was clean and big size tv. That's it. Close to downtown that was not bad.

Hair all over the floor, bathtub, sink. Stains all over the sheets, 2 towels 1 wash cloth for 4 people, air filters in air conditioner covered in dirt and dust, bathtub clogged. Key stopped working everyday 2 or more times. Floors made all of our socks black and dirty. Rooms do not smell clean no cleaning chemical clean smell what so ever. Did not feel safe at all. Never again will I stay here.

Dirty room. Water damage falling from ceiling. Fans in bathrooms didn't work. Mattress was completely broken down. Full breakfast was supposed to be included in our paid stay. There was food or coffee!!!!! If that was because of covid restrictions......? It should have been relayed to us before payment? Outregous cost for what we received...... the only good thing was the two person tub

We had our first family reunion. Service was excellent. Party rooms, accommodations and food was perfect for our occasion. The location was perfect for our occasion. Family had fantastic time from meeting for breakfast to swimming to evening gatherings. The food served was awesome. Rooms were good size and comfortable.
Travel group
Family
Rooms: 5
Service: 5

Rooms are outdated and not maintained properly. Found candle wax in the jetted tub. It was obviously not cleaned properly. Had someone loitering outside our room. Called the main office and they told us to call 911 if we were worried. Our room was on the backside that doesn't have through traffic. There needs to be better lighting back there. Breakfast was great though!

It was decent at best. Very sketchy. Lots of shady characters walking around at night. A man was beating on our door. Demanding we open it, he had the wrong door but I feel sorry for whoever he was looking for. The room itself was alright I guess. The couch cushions had popcorn in between them. The mattress was also stained red. I wouldn't recommend this.

Terrible place. The health department needs to close this place down. The nastiest place on planet earth.. You would do better sleeping in a dumpster with a pillow, you would be more comfortable. The bed bugs are huge. We did not stay. The staff was absolutely terrible. If you stay here and like this place, you nasty too
Travel group
Friends

They are thieves and will definitely take your deposit. The security is clearly on drugs and the staff are unprofessional. The rooms are dirty and have bed bugs. Don't be fooled by the picture. Crack hotel ran by foreigners who could care less. Stay at your own risk!
Travel group
Family
Rooms: 1
Service: 1
Location: 1

The hotel is a bit out dated and needs some upgrades as far as doors working and what not but overall the rooms are very spacious the free breakfast,parking, and the affordable price made it worth while. Definitely a good choice if you are working with a low budget. The distance to downtown is very short 7 minutes at most. Over all pretty good.

Price was much higher than expected and the quality lower than expected. Several occurances of roaches in our room, poor availability of rooms, and the overall cleanliness and structure of the hotel leaves much to be desired. For the price per person you could stay someplace nicer, easy. Seriously consider other options before staying here.

This is an old hotel that has had some inexpensive updates. I carefully looked and did not see any bedbugs or cockroaches reported by other guests, but was very cautious. Some odd smells in the room, such as the smell of paint when running water. Positives: low room rates, comfortable bed, full hot breakfast, close to downtown Fort Worth.

Pretty decent rooms for what you pay for. Clean pool and rooms. Decent breakfast. Hotel staff...not so friendly. Indian guy at front desk is too lazy to type credit card in. Instead he will talk to you like you don't understand how anything works. Also he doesn't understand basic math. Fire your staff and it would be rated higher

Cigarette burns on the sheets in what supposed to be a non-smoking room. Pool was advertised on hotels.com. no pool. Bathroom has not cleaned from previous guests. Booked for my elderly mother and sister. I am horrified by their experience and photos
Trip type
Vacation
Rooms: 1
Service: 1
Location: 1

This hotel is a good option when you need to start in the area. Nothing spectacular about the room, but has what you need. Breakfast was surprisingly good and had more that you might expect, being hot, fresh, and free. However if having a cemetery in the parking lot bothers you, don't stay here. I was totally fine with it.

Room smelled, bathroom was nasty , curtains off rail.... bathroom was nasty....just got there and it's non refundable...no wonder as you have to pay before you see room... money down the drain as we can't stay here
Trip type
Business
Travel group
Friends
Rooms: 1
Service: 1
Location: 1

Had no choice as other places sold out. Staff was flat, not welcoming and cheerful, lobby had food smells. Breakfast was good and the rooms appeared clean. Motel was very old and in need of maintenance. Doors had gaps underneath, floors were crooked. Just needs a major update instead of milking what's there.

The hotel is privately owned and looks run down from the outside. An entire building was boarded up. Pool, Fitness center closed and look abandoned they say because of COVID.. The actual room is decent. Low rates draw a low class of people. Some sort of fight broke out outside my room. It was quiet after.

The customer service was excellent and the rooms were very clean. The woman who checked us in was extremely helpful and friendly. My occupation requires me to travel to the Dallas/Fort Worth area often and after staying at a few different hotels, I have definitely found my favorite in Stay Express Hotel.

Disgusting, roaches were everywhere in the tub, sink, on the table, behind the bed, so many creepy crawlers. The hotel would not offer a refund. The person was not at the desk, the manager was a jerk when I called, and said I should have come to say something even though there was no one to be found.

Had to pay a surprise 50 dollar deposit, but we got it back at the end of our stay. Furniture was definitely well used but not in bad condition. Breakfast buffet was very nice. Pool did not have any shaded areas during the afternoon, but was spacious and there is a hot tub. Over all a nice stay.

The staff is horrible, had bed bugs just laying up in plain site on the sheets. The bugs were hugs. Pipes broke in the bathroom and water went everywhere. The place looks like a roach motel. The photos and reviews on Expedia are not accurate at all. DO NOT STAY HERE YOU EILL REGRET IT! More

Staff was nice, rooms outdated and in need of remodeling, room was clean except on some areas like behind the night stand. Excellent breakfast cooked there in the morning. Excellent shower water pressure. I would recommend if you are looking for a place to rest and be close to downtown.

They are LIARS. NO pets or service animals allowed even though Google says so. My one night stay was horrible. No knobs on stovetop and no microwave in room. Mgmt kept calling starting at 9am when checkout wasn't until 11. He kept my deposit. Do not stay here. Karma will get him

It’s an overpriced crack house hotel. Reeks of cigarette, outdated, dirty and it falsely advertises their rooms. It’s gross overall and the fact they charged us $70 a night is quite insulting. This is more like a 35$ dollars a night hotel. Bedbugs and other nasties come free.

They are remodeling so the room was kinda new. Clean. The water for the shower doesn't get hot but for us was usable. Ours was ADA compatible so no bathtub. Water from shower ran all over the bathroom floor. Get extra towels....lol Bed was comfortable. Service was good. More

This hotel staff was friendly the room was nice and cozy. However the bathtub can be redone. Breakfast was good. What I liked is that it was quiet you couldn't hear your nieghbor. This location was very convenient to locations we needed to visit. Would stay here again.

Not much to look at, but the beds were amazingly comfortable. It was nice having the breakfast included, and the breakfast attendant did a great job keeping up with the high demand of a citywide convention weekend. The Area shuttle service is no longer available.

This place gets 5 stars just for having a heated pool(working). You dont find many if any here in the Fort Worth/Dallas area. Had a great view of the pool from my room. I've been to many hotels/motels and this place is very nice. It's close to everything

Front desk....very kind and helpful. Housekeeping.....the exact same! Felt safe in the unit I was given. Although there was not a shuttle, getting to the Stockyards was quite easy. Great location for easy access to many activities in Ft. Worth.

I made a reservation 24 hours in advance on the Ft Worth hotels website and received confirmation for a king bed smoking room, only to arrive at the hotel and be told the had neither a king bed available or a smoking room. The attendant on

Its true the rooms are out dated and a bit run down, but the history of this place not to mention we stayed in a presidential suite several years ago when I proposed to my wife and it was in better shape. I did notice the new ownership has

There rooms over priced hot tub in room didn't work and no one came to look at it said they could at 5 am in the morning which what was the point then also the tub had pieces falling off of it where u could be electricuted also the night

This was the worst experience in travelling that I have ever had in my 55 years. Keys didn't work 3 times. Maintenance tried to switch us to other rooms, each was either occupied unknown to front desk or not serviced by housekeeping.

The staff was extremely rude. They seemed very judgemental. And for as much money as we spent it was not nice. Much better to go to motel 6 next door. Staff is very friendly and accommodating. Plus the rooms are cleaner and cost less

A lot of reviews mention bedbugs - I only saw bugs in the bathroom (those were plentiful, however). Felt a little uncomfortable about the area but it was pretty cheap and my car wasn't broken into. All in all a decent hotel.

The room was a clean and the air worked well. It was a bit dated, but everything was in working order. The staff was friendly. Breakfast was more than expected. There was a lot to choose from. A very good value.

Hotel was cheap. Room was clean and didn't smell bad. The rooms are pretty run down. Bathtub was clogged and drained very slow. Staff was very nice. For a quick stay not a bad place if you need cheap. More

Rooms are nice sized. Needs better maintenance (staff?). Service staff at front desk is always friendly. I don't know about the breakfast, I leave too early to know if they have complimentary or not.

The staff was awesome! The room was very clean! The pool was amazing and the breakfast was great! I have nothing but great things to say about this hotel! My family and I enjoyed our stay very much.

Very impressed with the size of the room. Was very clean and very well maintained. Hot water with great pressure. Definitely a great stay .
Rooms: 5
Service: 5
Location: 5

BEAUTIFUL ROOMS GREAT MANAGEMENT I MEAN I LOVE THIS PLACE THE RENT IS A LITTLE HIGH BUT IT IS WORTH THE MONEY AND I LIKE IT A LOT
Rooms: 5
Service: 5
Location: 5

Don't call to try and book a room in advance (a month at that) they will tell you "that the rate is always changing" the hang up on you. LMFAO, great customer service!!

It was nice and quiet for it to be late at night. I just didn't like they didn't have soap. I brought my own but still they should had some to wash your hands.

Roach crawled across the bed. It's a cheap hotel, so expectations were very low, but Stay Express still

DONT STAY EXPRESS!! Staff is unbelievably rude, and yelled at me for asking them to do their job,

Worst ever do not go got ripped off
Trip type
Vacation…
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