اسوء تجربه مع Stern Auto Service محدش يروح المركز ده، غالي جدا و الفنين مش عرفين بيعمله ايه اصلا!! معي عربيه C200 W204 و انا الملاك الاول، كان عندي مشكلة رجرجة في العربية و كان لازم تغيير قواعد الموتور و الفتيس بعد اكتر من عشر سنين استخدام للعربية روحت المركز ده علشان اغيرهم و عملت شغل زيادة من تصليح زراير الدريكسيون و زراير الشبابيك و كان فيه فتحت تكيف مكسورة بعد ترك العربية معاهم لاكتر من اسبوع، العربية رجعالي بالمشاكل دي: ١. التكيف مش شغال ٢. للجلد بتاع الدريكسيون بقى خشن جدا ٣. الدركسيون مش على عدلته المضبوطة ٤. الستارة بتاعت الكبيات مقطوعة دفعت فلوس كتير جدا علشان الاصلاح و في الاخر العربية جات لي اسوء من الاول مكان لا تاتمن عربيتك فيه و الفنيين فعلا سيئين جدا Worst experience ever!! Stern Auto Service Don’t ever go to this MB repair shop, they are expensive and technicians are not aware of what they are doing!! I have W204 C200 and I am the first owner, had an issue with beds for engine and transmission as they were over 10 years and making the car feels a bit shaky I have went to this place to have them replaced along some changes to the AC vents, the buttons of windows and steering wheel and steering wheel’s leather fixation After leaving it for 1 week, I have received the car with the below issues: 1. AC not cooling 2. Steering wheel’s leather became so rough 3. Steering wheel wrong alignment 4. Middle console cup holder’s curtain tear I paid a lot of money and the car came worse than before the way I am felt with is beyond unprofessional

Called to check if they are available and not crowded answered ENG Ramy said that they are about 50% occupied drove all the way from Heliopolis went there i found it empty as a ghost house no techs no engineer and not even one car i entered and start loudly calling someone to appear a tech appeared and after showing and listening to the sound in my car he said that he cant start doing or working anything accept with the presence of ENG Ramy who didn't show today i called ENG Ramy and it was 3-30PM who told me im in a middle of something and will be back in an hour waited the hour he did not show up called him again he said leave the car and go home he meant i can get an Uber in the middle of nowhere in the industrial area of Shrouk city to Heliopolis and i might pay 120LE one way and leave the car till the next day because his excellency is busy with personal maters tried to get an Uber and there was no Uber available in this Area as the app said so i drove back my car away, how recklessly is this Engineer Owner and manager to waste my time and money knowing that my car might be at risk after asking him before i start the trip!!!!! Watch out guys they are fake and the picture they have is definitely fake doesn't even have all this stuff there was a supervisor and 1 tech who cant work or take responsibility this Engineer has to be Fired

Well, where do I start one thing I will tell you stay away from the dealership your car will go in with problem and will come out with more issues they are Fascinated with having you come back immediately to repair other items and spend more $$$$ please stay away from non-certified Mercedes-Benz technicians none of them are certified. they want high prices for low level service .You’re better off, going to other reputable Mercedes-Benz dealers.

The most reliable Mercedes service center you can deal with... actually it's a family whom they are running the business by themselves...so they really care about it

Great Mercedes service centre good prices and professional …

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Very professional and excellent service.

The best place ever ❤️

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