I am local in New Orleans, I stopped by this location after the Essence Festival empoweru seminars to get something quick to eat. I ordered a turkey sandwich with vegetables. After I purchased my food and sat down inside the store to eat it, I took my first bite of which seemed to be a normal subway sandwich. When I went to bite into my sandwich for the 2nd time there was a huge dead fly in my sandwich (on one the banana peppers). I immediately got up and ask for a refund, I was sick to my stomach. When I asked for a refund the manager never apologized, she gave me money and proceeded to talk about me to her employees. One male worker said I continued to eat the sandwich with the fly on there so it couldn't be a fly. When I called the store to speak to the manager she said "the way you look, you look like you put the fly on the sandwich". I WAS APPALLED!!!!!!!! They continued to server more peppers out of the container the fly was swimming around in. Totally unacceptable! I couldn't believe that a manager, (Kay) would respond and say the things that she said. I've called subway corporate office and I am waiting for a call back since Monday, it is now Friday. I am now contacting the health department of Louisiana.

Worst subway ever. Arrived at 8 pm with 5 people in front of me. Only had 1staff member working and it took her 27 minutes to make 5 subs. Yep, that’s right, 27 minutes! There was another staff member flitting in and out, but it wasnt to help, only to distract the most inept lady I’ve seen make sandwiches. How hard is it to make a damn sandwich? Only stayed to order as my 8 yr old was hungry after the 5 hour drive from Houston. Was told ‘no meatballs’. Okay, that sucks but I’ll order chicken with cheese. I ask for it toasted. Was told No! We turn off the oven/toaster at 8.30pm. It was still 8.28 by there own clock! Why turn off the toaster when there are people still in the queue and still open till 9pm? If she hadn’t been so excruciatingly inept at her job then the toaster would have still been on. I just walked out. What a joke. Wish I had read reviews before I wasted my time, but to be honest I have never had a bad experience at a subway (Australia, Canada, France, New York)

I know this is not fine dining, but I'm really surprised at the low level of service at this Subway. I placed my order for a sandwich, and after he finished making half of my sandwich, he began working on three sandwiches for the woman behind me. So I waited for about 3 minutes, while he finished her sandwiches. Meanwhile, there were two other gals working, walking around the behind the counter and neither of them stopped to help finish make my sandwich. Additionally, I asked for two types of cheese. He did not tell me that they charge extra for this. Besides that, he put on four half slices of cheese on the sandwich, which to my knowledge is the appropriate amount for a foot long. But when I received my receipt, there was an $0.80 charge for extra cheese. Thank goodness I'm from out of town and won't have to stop by this subway again.

Le pire Subway que je n'ai jamais vu. Des sandwichs faits à l'arrache, avec les légumes partout dans le papier d'emballage, sauf dans le pain. Le pain est ouvert des deux cotés, laissant justement tous les légumes tomber. Quand je voulais juste attirer l'attention du manager à ce problème, il a fait comme si c'était mon problème; comme si c'était moi qui avait fait le sandwich, alors que j'ai bien demandé "un petit peu de ça, un petit peu de ça....". Devant son entêtement (un manager qui n'a aucun sens de relationnel), j'ai fini par jeter le sandwich, chose que je déteste faire, même avec les miettes de pain (je les mets dans un pot pour les oiseaux). Je déconseille vivement. Je n'ai pas trop de choix à part mettre une seule étoile; une note négative aurait été plus proche de la réalité.

First we paid $29 for.a footlong turkey breast meal. No extra meat or cheese and one footing all American club meal no extra anything. Both meals had regular medium drinks! Out of line! I don't know if it was the Louisiana taxes or what but that's was outrageous. The manager was rude and unprofessional. She was supposed to be going on lunch break but 2 other couples plus our group of 4 all came in at the same time so she had to help behind the counter making sandwiches. She sure didn't mind with the way she was making the sandwiches and asking the questions letting us know how much of an inconvenience we were causing her
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 2
Atmosphere: 2

BY FAR THE WORST SUBWAY IVE EVER BEEN TO! FOR THE RECORD I VISITED THIS SAME STORE 4/16 FOR LUNCH AND THE STAFF WAS ASWOME!!! TODAY DURING LUNCH COMPLETELY DIFFRENT STORY! YOUR STAFF WAS RUDE AND TODAY IS THE 1ST TIME IN THE 15 YEARS IVE BEEN EATING SUBWAY THAT IN ONLY ALLOWED 3 CHOICES OF VEGGIES . IM VEGAN AND SUBWAY HAS ALWAYS BEEN MY GO TO PLACE TO EAT IN A PINCH AS I TRAVEL 200 DAYS OUT OF THE YEAR. ALL I WANTED WAS A VEGGIE WRAP WITH ALL THE VEGGIES AND WAS TOLD NO! THERE ARE 300 OF US AND IM GONNA MAKE DAM SURE THEY ALL KNOW NOT TO GO TO SUBWAY AS YOU ARE NO LONGER A VEGAN FRIENDLY PLACE! PISSED AND HUNGRY! HAD TO GO 3 MILES AWAY TO ONE OF YOUR COMPETITOR'S.

Needs a minus 10 because, If you want good customer service stay away from this Subway, everybody in this location is rude, disgusting, and disrespectful,2 of the employees who managed 1001 Loyola Ave, New Orleans, LA 70113 location also managed this same location, they have no customer service skills at all, they refuse to make your Sub the way you want, and even after my coworkers and I asked if we can pay additional fees for simple things like lettuce and pickles they told us NO. This staff is giving Subway a really bad Reputation hands down.

Experience was subpar as usual. I have worked at subways before & all I can say is these employees make the worst sandwiches & ALWAYS give me the wrong sandwiches if I'm not watching like a hawk. The last time I went I ordered a spicy Italian but didn't watch the guy. Got home with a sandwich that only had bologna on it. They even have to turn around and look at the menu most times to even know what sandwiches I'm talking about when I order,lol. I will still go here,but only because it is the only one around me. Get better employees or train better.

Store seemed to be clean. The oven door was broken and had to be held in place while in use. I visited early in the evening, no where near closing time. Bread options were extremely limited and they were out of a few veggies. While the employee was friendly, there were no other customers in the store and it took about 10 minutes to complete my order. I got a veggie delite sub; it was average and lacked freshness. This location is conveniently located, but I will likely go to a different one the next time I want Subway.

I like this place, good after a long conference. The lady whose been working there for years I wish I knew her name but she's always efficient & always happy.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
B L T Footlong Pro Double Protein
Recommendation for vegetarians
Highly recommend
Vegetarian offerings
Large vegetarian selection

I was there for all of 5 minutes. The lady was very rude and impatient and there wasn’t anyone there, but her son I assume coloring. She asked could she help me and I said yes give me one second I’m uncertain. She then again said can I help you with anything and I said yes, one second I’m a little indecisive thank you. Lastly, she said what do you need, and it was all Ima. Very disgusting tone of voice. It wasn’t busy, nor was I being a hassle to her.

Horrible service. The worker who picked up the phone when I called to ask about my order placed on Waitr was completely useless and apparently didn’t understand English well when I was asking an obvious question. To top it off, my order was wrong. They can’t read English either because the last time I checked, a Black Forest ham, egg and cheese sandwich is supposed to come with ham. Well what else do you expect from a franchise? Eat fresh. Sure.

There's this girl that works there with a her kid. She is so mean and rude. She talked to me like a child. Just because I, wanted a sandwich. And she Clam too be off the clock. And then she beat me up and call the cops on me. Because I, ask her why she is being so mean to me. I'm a diabetic and just need something to eat. So I, grab a bag of chips and that's when she attacked me alone with her son. In court I, will see her again.

Most reviews said the staff was rude here. I had a different interaction. I came in knowing there may be an issue of rudeness thanks to those reviews. However, they weren't rude! They were just really emotionally down. I talked to the workers and when I showed regard and interest in them. They perked up and were fine- not great. There's a real opportunity for a good manager to help these folks get excited about their work.

Probably the worst Subway I've been to. The employees were downright mean, and I'm pretty sure they scam customers for extra money when they order the "$6 sub of the day". My friend and I both ordered it but they charged him an extra dollar for no reason. A woman behind us complained why she was paying extra, and the cashier said it's because she ordered a "different sandwich". Like what? Don't go here!

This location needs SERIOUS SUPERVISION! The employees act as if their at home relaxing on the porch. Their rarely ever inside when you get there. And omg lord forbid you actually want something to eat, the attitudes are just awful. They behave as if you owe them something. Whoever the owner is obviously just doesn’t care or doesn’t have the slightest clue how their establishment is being ran.

Went to get myself and my brother a Subway. The clerk, a 30ish long hair skinny afroamerican male was extremly rude when asking about the ingredients, yelled and started pointing at us. At one point he just stopped preparing them. He left the counter, confronted and threaten us both to go outside and engage a fist fight. He left the premises saying he would look for us once his shift ended.

There is no real selection to choose from and the employees are just so mean and simply distasteful. I had my worst experience to any subway or any place ever in US in my last ~9 years. Extremely rude and incompetent people. Not worth a single star, the first time I have been so harsh on a google review, but there are incredibly bigoted people working over there. Simply horrible!

Rudest Employee I've ever met. She was on her phone (speakerphone) while taking my order and then got mad at me when I couldn't hear her over her phone conversation. She refused to put any more that a line of mayo on my sandwich. She said and I quote "I'm not sitting here all night squinting mayo on your sandwich". REALLY IF YOU HAVE ANOTHER OPTION GO THERE INSTEAD!

I'm giving this three stars only because it's a franchise and you know what to expect. Otherwise, staff is to be desired and most of the time they are out of something. You can find the staff sitting in the restaurant waiting for customers to arrive. Sometimes you get a smile sometimes it's straight to the point. Only reason I go here is it is convenient to my work.

Food was fine but I made a point not to get any ice for my fountain drink because I kept seeing little black specks in it. Not sure what it was or when the last time their ice machine was cleaned but definitely made me nervous about the cleanliness of the rest of the restaurant.
Service
Take out
Meal type
Dinner
Price per person
$10–20

the WORST experience ever. we wanted for so long, only to get yelled at by the worker. I was with my family getting dinner and he yelled at my little cousin for being undecided on her order. we had to leave the store before we could get our food because he kept yelling at us.
Service
Take out
Meal type
Dinner

I work in food service, and no restaurant I've ever worked at has had every single employee (four in this case) go on lunch at the same time. My boyfriend walked in and literally, I do mean literally, got yelled at by an employee for not understanding why he couldn't order during open hours. Worst. Service. Ever.

Probably the most incompetent set of staff that I've ever witnessed at any establishment. The funny part is that they had the audacity to get mad at people with different accents (visiting for a conference). I would just head over to another Subway if you have a choice and save yourself a poor experience.

Worst experience of my life. The guy long dreads tucked into the back of his shirt was slamming his hands on the counter telling people to hurry up while making our sandwiches! I was made uncomfortable and felt unsafe.
Service
Dine in
Meal type
Dinner
Price per person
$10–20

Avoid this Subway at all costs. They do not accept any coupons but do not post their policy. When they had no tomatoes for the sandwiches they wouldn't so much as give us a courtesy cup in compensation, instead they were ready to have me escorted out for complaining. Bad news place.

What can I say, it's a sandwich. Very good. Only wish when they cut it, they should have cut after wrapping the foot long then wrapped again in their paper. Then it would not have made such a mess. It was great..
Food: 5
Service: 4
Atmosphere: 4

I was told public restroom was out of order, I couldn't even washy hands. Bread selection was limited to white or wheat and they were out of roast beef. Customer service was subpar. Employees seemed unfriendly and showed no concern to customers wants or needs.

worst service EVER. we were waiting to be attended by an extremely rude man and we were unable to complete the order because of him. I asked about the options and he didn't even answer and kept hitting hard on things. UNBELIEVABLE do not recommend

Store was clean....Received great customer service and the 6 inch Grilled Chicken on Flatbread was delicious....
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 5

Went there to get dinner for my work crew and they were out of everything. Very disappointing especially for it being located in very busy area. They should have everything full but I gues not..... I will not be spending my money here again....

The food is good but in the evening there are usually items missing to add to your sandwich. The evening shift staff doesn't greet customers and t mop up hours before closing time then gets upset when you walk up to order a sandwich.

The sandwich was very minimal in preparation.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1
Recommended dishes
Classic Combo Platter

Incredibly terrible customer service...employees having loud conversations across restaurant...not attentive to customers by sitting down having personal conversations. Returning behind counter without washing hands.

Helpful staff!
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4
Recommended dishes
Veggie Delite Sub

Horrible nasty attitude from an online order that said pickup ready & still wasn’t. Then the lady caught an attitude with ME. Stop working places y’all don’t want to work at PLEASE.

Quick service, hot food, perfect for family
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

2PM. Only customer, did a good job on my sandwich. However the person making it never got off the phone the entire time I was in the store. I consider that to be very rude.

I had my worst experience with their staff, arrogant, despicable, and did not know how to treat their customers. If there was a zero to rate them that is what I will give.

Not really great experience being a vegetarian in new city with this Subway. Staff is awkward. When I asked to change the gloves, they refused. Highly Disappointed!

This is the worst subway ever. They are rude and if you think you are going for any promotional offers forget about it!! They are destroying subways image!

Bread was stale.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 4
Atmosphere: 4

Placed an order online, the website confirmed I could purchase and pick up at 8:15, they changed my card. When I got there, the store was closed.

Came at 9am on Sunday. Open sign on and I waved at the women stocking and she shook her head no. Maybe should update their hours to be accurate.

Sign said closes at 9pm. App said closes at 9pm. Arrived at 7:35 and they refused to open the door claiming they were "closed".

Subway does a good job you asked for it they give it to you if they don't have it they let you know the way it ought to be

The staff will talk about you and point when trying to get your sub. So rude! No wonder most of the reviews are 1 star...

Worst service all around. No more than a few banana peppers when asked otherwise extra. Rude workers and no receipt.

they double the price, and they lost so many items,
Food: 3
Service: 3
Atmosphere: 3

Terrible Subway outlet. Staff was so rude and unhelpful. Ran out of staple things like bread and chicken.

Not customer friendly at all. Very rude from the sales associates to the manager will never return.

Typical Subway, overpriced bland sandwiches.
Service
Take out
Price per person
$10–20

Service was kind of slow despite having three people behind the counter and no other customers

Have to agree, staff is not customer friendly Service was subpar and they were argumentative.

Rude customer service , and they don’t keep up with their specials . False advertising!

They overcharged me for a sub and refused to understand their own special. Thieves. ..

Just around corner from me,great service if you time it right always got everything.

No refills on drinks for customers and the smallest salad I've ever had at a subway.

Clean, attention-detailed and always give you a lil more, (at least whenever I go)

I just love Subway
Food: 5
Service: 5
Atmosphere: 5

Clean, friendly and fast considering the location. I'll eat here again.

Typical restaurant. Quick service even during a busy lunch time.

No restroom. No water cups. Staff with bad attitudes. Very slow.

Food was good and service was good. The restaurant was clean.

Closed more than half an hour earlier than their close time.

Very clean, employee was awesome. And the food very fresh.

Very very very slow service! Terrible customer service.

It showed open... i waked a mile to it but was closed!

cash only in 2017? you won't even get me in the door.

Close to convention center & West Jeff transit stops

The store is clean, food good, and price is good.

Typical subway, I lucked out and got fresh bread.

This specific location always has great staff.

Under new ownership. please come visit us.

Como todos muy rico pero un poco lento

They are very rude lost a client.

I love thier sandwiches …

Clean and friendly environment

Rinky dink hole in the wall

Good food and service.

Slowest I've been to.

My fav spot fa lunch

Mean and wrong sauce

Horrible service.

A Normal Subway.

The food is OK.

They are crooks

Food Was Fresh

I Njoy'd it

Convenient

good luck

Me gusta

Good