I purchased a lounge from Ali who sold me a lounge that was not the configuration we had specifically requested for our brand new home. During delivery, the delivery men knocked a mirror off the wall, causing it to hit another wall and leave 4 holes in our 1 month old home. When we contacted Supreme Furniture about the issues, Ali suggested we “sell the lounge on Facebook and buy a new one” at a loss to us and refused to take responsibility for the damage caused by the delivery drivers as they are sub-contractors. We have had the lounge for 4 months now and the cushions are beginning to sag in the middle in the seats we sit in most. We also purchased the additional cleaning/care products and we’re diligent with how we clean the lounge, yet we have stains that will not come out with the cleaning products. I would not purchase from Supreme Furniture.

We went into Supreme Crossroads with intention to buy bedroom set. The lady (Store Manager) was the worst I have ever dealt with. She can't sell to I certain buyer. We only asked for the best price and that we are getting a bit better deal for same product up the road, she said "Good Luck". She didn't even try a bit to offer us a matching deal or upsell something with discount. Her approach was "take it or leave it". I happen to spend a bit more at Harvey Norman after an hour. Its not the savings but the service that matters. She needs to get some customer service training.. She lost $2,700 sales because of her appalling attitude. BTW, this is my first ever google review, I have had bad experience but not as bad as today with this lady..

I recently purchased a sofa from Supreme Furniture, and while they promised a 5-year warranty, I found out that it was a complete lie. When I had an issue with the sofa, I reached out to them and they refused to honor the warranty. Instead, they asked me to contact their customer support team. Dealing with their customer support team was even worse. They were unhelpful, unresponsive, and downright rude. I couldn't believe how poorly I was treated after spending so much money on their product. I would not recommend Supreme Furniture to anyone. They make false promises about their warranty, and their customer support is absolutely terrible. Save yourself the frustration and shop elsewhere.

Terrible servie! First I was promised delivery before Christmas last year then I was offered cheaper product for same price because one I bought wasn't in stock, then delivery end of Jan after I went back to store to find out, then I was told delivery end of Feb after I called them. After another follow up in March, I was told that they didn't contact me because they didn't know what to tell me. Basically they said they didn't have an answer. They take money by card on spot but cannot refund you on card. Took few days to get my refund. Bought the same table from another store in Liverpool and got delivered following week at cheaper price.

I would give no stars if there was a option. Worst customer service experience. The lady with black- brunette hair no smile, looks like she doesn't want to be there or to help people (Cross Roads store). I end up going somewhere else and getting better customer service that are willing to help you. Will be never going back here again, will not recommend to shop here. Even the Supreme store in Warrick Farm is the same they don't want to help you at all and ignore you or they sit in front of the computer and can't be bothered to help. Very, very poor service.

VERY DISAPPOINTING CUSTOMER SERVICE I wish I could give zero star review. The staff is friendly ONLY UNTIL you make a payment. When we called to follow-up on our order - RUDE reply from the lady at the desk. When we received different configuration product than what we ordered - A very COLD reply and not a single word of apology for the inconvenience caused When the replacement item was finally available - Again not a single word of apology and we were made to carry big replacement items in our hands without any assistance offered by the staff.

DO NOT PURCHASE ANYTHING FROM THIS PLACE! Purchased a lounge from this store and had issues with the product that should be covered under their warranty policy. Reached out to them numerous times to resolve and they have failed to address the issue and respond to multiple follow up calls and emails. Their customer service is disgraceful and I have allowed them more than enough time to respond and resolve the issue. I’m am disgusted in their service and will be making a formal complaint to fair trading regarding this unresolved matter.

Not very often can you get quality staff assistance when making a purchase. However my experience at Supreme Furniture Casula was exactly that. I was served by Jenni who was very friendly and helpful. When I first arrived to the showroom she was busy serving someone however acknowledged me and attended to me straight after. Jenni took the time to assist me with making the right choice of furniture to go with my existing furniture. I was happy with my purchase and will definitely be recommending Supreme Furniture Casuala.

Honest review second lounge purchased from supreme furniture, first one was super light, you bump on to it by mistake it moves it has no weight whatsoever, it's not soild made out of cheap wood / materials, cushions sagging very badly less then a year old , second lounge a litter heavier still the same issues as the first one, save your money and pay extra, shop at nick scali or Harvey Norman i never had any issues with my old nick scali lounge It was 10/10, stay away from this place you will thank me later

Fantastic Service - I was looking for a particular item and I must say even though the store did not have exactly what I was after the service was Outstanding. I just had to write this review - I was looked after by a Lady by the name of Jenny and I could not fault her at all. She was so friendly and really knew her stuff.. I will be back - the furniture is of good quality. thankyou I was very impressed.

I am so happy with my furniture beautiful and absolutely amazing place to shop in And unbelievable prices I also wanted to thank Gina for her outstanding effort in making this so easy for us I told her I went every store around them but I decided to buy from her because she was so polite and full of knowledge she was just running around for us literally all day long thanks so much

I had a very bad experience with the crossroads store manager Gena. This person has no good customer service skills, she has no idea how to deal with customers. Her facial expressions and language was horrific. Please be aware from her. The rest of the staff is very friendly and cooperative. She is ruining the reputation of this furniture store.

I’m writing this review on behalf of my mother Carmela Girardi. She was very happy with the purchase of her drawers and tall boy (Osla) Jenni the sales assistant was very helpful and has lovely customer service skills. Carmela will definitely be coming back in this Casula store in the near future for any other purchases! Thank you

Hadn't visited your shop before. Loved the look and feel of the place. I sat down and chatted to a friendly lady, Diva, while my friend checked out everything. She was very impressed with your range and pricing, particularly liked the lounges. She spoke to someone called Jenny, most helpful. We will be coming back soon. Cheers Derek

I would love to thank the staff @ Casula for there wonderful service & product knowledge is second to none, Also the pricing is also unbelievable for the quality of the product that they have on offer. Thanks again l will see you all again very soon.

Very bad customer service. Bought a clock doesn't wrk. Took it back. They said no warranty. How can that be possible and it's only been 5 months. Rip off. Everything has a warranty. Zero star rating for the product and customer service.

Worst customer service ever They are taking forever to refund And the worst part is they are charging 5.5% on the bill which afterpay are charging them Ridiculous company Never purchase with them

Very nice and reasonable prices love it Jenni was great and store manager grabbed us and closed our deal with great offer sorry manager we didn’t get your name thanks for the discounts …

Absolutely thrilled with the experience at Supreme Furniture! Customer service was exceptional, and the range of options available is impressive. A definite go-to for all your furniture needs!

Visited the store randomly, I wish I had visited the store before. Lots of varieties, tall boys bed side table coffee table chairs and many more. Price worthy products and helpful staffs

Great customer service and great quality furniture. Find the guy Shahbaz for the best customer service Manager Gina was extremely helpful too. We found the best deal through them

Wonderful and friendly customer service. We loved the new sofa and bed mattress which were of great quality and they worked out a great discounted price. Highly recommended.

Amazing show room and great customer service. Very helpfull staff like Divya, she is very informative about everything. I had a great experience there …

Excellent experience buying a couch from this store in casual. Jenny was super helpful and accommodated our deliver date with a smile! We will be back! Thank you Jenny

Staffs are very helpful. We got the exact couch that we were looking for and the quality is really good. Express delivery arranged as well. Definitely recommended.

Loved the quality of the furniture and at a reasonable price. Excellent customer service too! We will definitely be back in the future to purchase more furniture.

It was a breeze shopping for a furniture in this place. The staffs are very nice. Divya stands out for giving out great deal of information and attention.

Gina was a fantastic customer service representative. She was incredible friendly, helpful and made our shopping experience very easy. Thank you Gina!

The sales person named Ali gave us the best advise with the best price . Had the best furniture experience ever. Thanks Ali and Supreme furniture.

Super happy with our purchase - Ali was amazing and very helpful. Really appreciated his explanations on the mattress options. Thanks Ali …

17252 Very stylish furniture with classy design. Also wonderful shopping environment with wonderful staff members who assist you when required.

Wow such a showroom and display, got a great package deal as a grand opening sales. Thanks team you guys are number 1 …

Great service! The staff member was really friendly and helpful. Patient while I made up my mind. Very happy with my purchase. Thanks!

Honest and informative staff who are willing to help with your personal needs. Quality & affordable furniture! Ask for Ali …

Absolutely fantastic experience assembling and quality. So easy and straight forward. Customer service was excellent. Thanks guys

The Best furniture Shop in whole Casula, low prices, high quality products. Speak with Ali the store manager for extra discount.

Extraordinary great customer service; very friendly and approachable service! They’ve wide ranges of collections of furnitures.

Great selection to choose from and very reasonable prices! Finally found the perfect bed after months of searching! …

Bought the Danmask Deep Seat Lounge with Ottoman. Gave us a great deal and wonderful service. Highly recommended.

Very good collections of lounges etc. Very good customer service by Divya happy shopping with you thsnk you

Quality assistance; excellent customer service; affordable pricing Loved the new sofa Recommended for sure

Amazing service from Ali. Product knowledge and willing to go the extra to make sure I got what I wanted.

Such good prices and options here. Happy with the service we got. We are happy customers :)

The staff have been very helpfull and acknowledged my presence as soon as i walked.

Very happy with the service (Ali)...great customer service & very knowledgeable

Excellent service and very happy with my purchase of my new bed. Thank you

Really happy with the attention of the sellers and the product I bought.

KJ we are from invoice 16512 which was great price and we are so happy.

Store manager has no idea what she’s on about extremely bad service

Hand a good experience shopping here and great customer service

Price and quality is very good. Really nice staffs …

Amazing customer service provided by Gena! Highly recommend

Jenni was very helpful. Very happy with service and quality

Customer service very good Quality Product and great price

Great service and quality! Roy at Casula was great help!

Worst customer service.. please stay away from them..

Great customer service and happy to come back again.

Great deal. Shahbaz gave us amazing customer service

Nice customer service by Jeene thank you.

Do not buy from this store. BUYER BEWARE!

Good product and we will buy again.

Great prices, great service

Excellent service

Very happy