Needed to get a SIM replaced (from Sprint to T-Mobile). Appointments created online. Greeted at the door and Associate immediately processed the request. COVID19 protocols inline yet store is very small. I've been with only Sprint for so long, it will take some getting use to seeing another Carrier (name) pop-up. So far, so good.⚜ …

Did their monthly Auto Billing....then IMMEDIATELY stopped supporting Note 4....with NO notice. Left high and dry with no phone service... spending days trying to figure out WHY I had no service on two lines!!!!!! I was an excellent customer with auto pay for two years. BEWARE.....ONE STAR IS NOT LOW ENOUGH!

I cannot emphasize the quality of service enough. The store manager Jalen helped me through a phone crisis. I didn't miss a beat with my work calls /emails. He was an absolute hero. And the rest of the staff was just as great. I could tell from the quality of service they gave to everyone around me.

MY FAMILY HAS A FAMILY PLAN THRU TEEN MOBILE WHERE WE WERE CHARGED FOR 4 EXTRA LINES NEER USED OR ACTIVATED FOR SERVRAL MONTHS RESULTING IN APROX 300$ MORE THAN WE SHOULD HAVE PAID TEEN MOBILE REFUSES TO REEMBURSE!!! I HAVE BEEN WITH THEM FOR YEARS AND ITS VERY POOR BUSINESS. SALVADOR JUNDA

Worst place ever ! You spend hours in this place to just ask a question or get any type of help. They don’t greet you when you come in the store. Employees are in the back and don’t come out to assist with all the people that’s just standing and waiting. This location needs to shut down !

The Claiborne And Washington Avenue Store is Stealing the Tuesday giveaway. It's 2pm and I get off work and go to the store and pick up the giveaway and they are all out Right! The store opens at 10am so who's going through 3 boxes that fast! Every Tuesday they don't have anything …

Employees lazy. Didn’t have anything in stock. So I asked to check availability at a nearby store, then he said his phone is about to die, we’d have to call ourselves. Lazy man is literally in a cell phone store with a million chargers and

I had to go to store for a warranty program. I called before I went and spoke with a guy name Jalen. He was a gentleman on the phone. After arriving at store he went above and beyond with helping me set up my phone. Great customer service

I visited today and they want to give you the bare minimun service. The lady told me they are privately owned and not corporate-- so if i needed to know if another location had the phone i needed (cause they were out of stock),

I recently visited this store a week ago and the customer service was awesome!!! The store was very clean, everyone was nice. They made me feel very comfortable and welcome. I will definitely be visiting this store again.

Scam Alert, DO NOT trust what they say in the stores. In summary, I entered into that store last month and they talked to me about a new promotion where I would pay only the taxes for a tablet, they would add one

I spilled water on my phone. Went into the vets location and they hooked me up with a new phone. I couldn't get my old number ported right away from my old cell carrier because I needed to get back to work fast.

Worst experience in a T-Mobile store ever. They lied to me and stole from me. They are only focused on getting hteir comission but from stealing from customers. Awful T-mobile employees on that store!!

Who Dat! Gentilly T-Mobile, by far the Best T-Mobile In the City! Customer Service phenomenal, Cy Helped Me Out and Took Great Care of Me and My Family! Would Highly Recommend this Location! They Dat!

Daniel was super helpful and awesome. The whole staff at this store was excited to see everyone and extremely welcoming. Will definitely be coming back here for more purchases in the future!

Don't go to this location! They will fraudulently sign your name on documents costing you $100s. The manager is very rude as well. There are plenty of other locations you can go to.

I love this tmobile location I was greeted with smile and a large welcome. Everyone was so great gave me info on the area since I'm visiting. They are great. Much love to them all.

Went there today after having a very bad experience at another location and everyone was very polite and helpful especially Jacob. He was very knowledgeable and helpful

Walked in 5 mins ago to activate the home internet service. The guy who greeted was busy texting. Poor attitude. I left and will activate service at another location.

Very helpful crew but slightly understaffed due to their clientele. They definitely deal with some rude and disrespectful customers.

Great customer service given by Jalan. He was very knowledgeable and efficient. Thank you so much for great customer service!

Honest, friendly, relaxing atmosphere. I felt like family. I was treated with genuine& welcoming smiles and hellos.

Great great customer service with Mr. Andrew at the T-Mobile on Caton Street will come back again and see you

CJ was amazing! He was extremely patient while walking me through the process of switching phones.

Ivan was very kind and helpful. Switching service and getting a new phone was quick and easy!

It was a good trip everything worked out fine and the salesperson was very helpful.

This is the best t mobile in New Orleans ask for Jarmal he’ll take good care of you

Great customer service thank you!

BEST T-MOBILE IN LOUISIANA

Shelly she s amazing