Some how my phone doesn't show the voice mail l got on the home screen so I went to the T-Mobile store at the Monterey rd. and Tully rd. for help. I was told that I have to pay $3 to $5 for that service I don't think it's right . So I wait for another expert but he can't solve the problem. It was the horrible customer service.

I went there twice to get a new sim card for a family plan I want to join. First time they gave me a wrong card and killed the service for another mamber in the plan, then the second time, they replaced a new card but I'm unable to make calls or go online. Why are they so good at making things complicated and wrong???

Service is very good at this store. I am extremely disappointed in T-Mobile after being a customer for almost 20 years. T-Mobile charged me just under 50% stocking fee on the full retail price of a tracker they were pretty much giving away. So disappointed!

This store is always very helpful. This is the closest to my work and I have been there since switching to T Mobile in March of 2013. Andy and James (Manager) are always there to help with whatever that comes up as far as devices, plans or other issues.

I went to the store and left with a great feeling. They are friendly, helpful, and solve my problem about my phone, activate the sim card, block the lost phone, unblock my other phone and set up my tablet too. Thanks' and have a nice weekend.

Kevin and Jessica were both so patient, extremely helpful and very nice when my husband, new baby and myself came in to upgrade our phones. We have been long time Sprint customers and they both helped us with getting the exact new phones we

Came in with my girlfriend. We talked to Oscar. My girlfriend was simply interested in the phones and the plans they had to offer. Oscar insisted for a credit check. We asked how long the credit check is good for. Oscar stated indefinitely.

I got to the store 20 min before closing where Arely, Manager? told me that I have to come back tomorrow since there are 3 people ahead of me. I told her that I was willing to wait since my internet wasn't working and I drove 20 minuses to

Loses one star because of previous experiences. My fiance's phone broke after 2 days of having it and while I now understand how ridiculous phone coverage is (anything should be covered if it breaks after 2 days) it felt no one was willing

The T-Mobile in the Plant shopping center was the most custom friendly store I have ever been in period. Right when we walked in even when most customer service reps were busy we were greeted and given a wait time! Once it was our turn for

My dad and I went to this store to open new line. We were told by Aaron Luu that there was $500.00 trade-in 24 month credit for our iPhone 6 Plus. Instead of receiving a monthly bill credit, we got a bill for the $500. My dad went back to

Some of the worst customer service and they seem to know it, but also don't seem to care. The miscommunication between the stores and online customer service was a major reason I left. Stuck with them because they gave me a moderate price

By far the worst customer service ever. I am here on business and stopped in this location for help after the lollipop update effected my device. Luis was helping me a first then he just dissappeared. I then heard another employee say

I just went to this location to purchase a Screen protector for my iPhone, seems like no one care about customers any more , 5 employees there and not even 1 say hi to me , ok not big deal , i open the shelf to find the right piece to

I hate to complain but this location/store sucks and gives the brand a bad rap! First off this is not a certified T-mobile store. It's like a franchise of T-Mobile and they lack customer service, don't have a lot of phones in stock.

I called 20 stores to see if they had a particular phone in stock. Francisco was extremely helpful and informed me this phone wasn't available within a 100 mile radius. Highly recommend this store for their amazing customer service!

I would like to commend and thank Yasmin Ramirez and her Manager, Christopher Barron for assisting me in resolving my concern regarding my cell phone last Sept 24, 2016. They went extra mile just to have my cell phone fix.

Shout out to Amanda and Oscar at the plant!!! Great service, attention, assistance, satisfaction and customer service! My sister and I took care of all our concerns in one visit, on a super busy Sunday afternoon! Thank you!

Excellent customer service without a doubt. Serena was great! No pressure to get any more than I ask for. Try getting that from AT&T. Will not go anywhere else. Their new plans are outstanding!!!!

This store and it’s staff go above and beyond normal customer service. They helped with every aspect of my cell phone needs. I would recommend this branch above many many others.

Employees here are rude and ghetto. They don’t know what customer service is. Avoid this location at all costs, they should shut this location down. Employees are incompetent.

I been with T-Mobile little more than 10 years great customer service/respectful n the T-Mobile store at the "Plant Shopping Center" is very clean thank you for your service

One stop for you lt gadgets and other requirements staff were very friendly and helpful store is very neat, Ample amount of parking space,They have mostly all the brands.

Resolved Simple Mobile /Verizon take over not honoring there txts free SIM & 1 month sent to my personal Texts, so TMoble took care of me quickly & kept my cell #. …

Most helpful TMobile store I have ever been to! Darren was courteous and friendly and helped me with my insurance claim issue quickly and efficiently. Thank you!!

Marisol helped us with setting up service on the new phone. Previously with Metro recently switched to T- Mobile. Most other T-.Mobile stores have been A-1

Very helpful and friendly! We were assisted by Kevin in changing my wife's sim cards. We showed up as early as we could because there is a wait time here.

Was assisted by GIN much better service and quick too !don’t ever go to San Carlos location will have you wait outside with staff just standing around

I was able to hook up an old T-Mobile phone and get service without a lot of questions, very quickly.

Awesome company, Great Service and all US carriers should learn from T-Mobile. God Bless America!