The people who work there are nice. Unfortunately, they gave the wrong amount of medicine twice. The first time it happened, I was surpriced by the big box so I asked the seller what had changed. I had taken that medicine for over a year and it always looked a certain way and now she was giving me a much, much bigger box. She said it was all the same, just different packaging. I paid and left to run some other errands before getting home. Suddenly, I realized I had 7 missed calls from The Pharmacy and several voice mails. I call back, a bit scared and it was the seller who said she had given me too much medicine (actually enough for more than a year!!) and I had to return it. I agreed, of course. I said she could come to my house to pick it up if she wanted (as she sounded really desperate!). She said "no, you can come tomorrow". I went back the next day after work to return the extra packages and she barely apologized. First, she made me feel like a thief (due to her mistake which I had kind of pointed out). Second, I was forced me to go there again the next day and waste MY time. The second time, they gave me less tablets of a medicine I take daily with another one (so usually both run out at the same time). When I went to complain and explained that I lacked around 20 tablets, the same lady seller told me "maybe you forgot to take the other one (the one that still had tablets left) a few days". That was enough! I cannot go there anymore if they cannot count the pills/boxes properly. I still give them 2 stars because there is a male seller/pharmacist that works there, who is very polite.

Honestly, between our pharmacists at The Pharmacy and our nurse practitioner (who they work closely with to ensure we always have any medications we need) my partner and I really don't miss having family doctors ... It's so easy to drop in for a consult to talk about medication choices and vaccines, and Dennis and Tom are both thorough, willing to research complex questions, and so kind. (And they know so many customers by name, it's astonishing.)The experience here is vastly more personal and supportive than I've experienced at bigger chain pharmacies. And if you're over 55, all non-prescription products are 20% off always. It's a West End neighbourhood gem.

I've largely been dealing with bigger box pharmacy but tried this smaller pharmacy and wow! Great hands on service, with the pharmacist giving me more information in my first interaction than the last 10 at my previous pharmacy. And decent selection of stuff like cold meds, shampoos etc and they're happy to special order things. ps hours posted on google are wrong though as the pharmacy doesn't open until 9:30.

Amazing service. I just spent about 15 minutes on the phone with someone at the pharmacy (sorry, I forgot to ask his name) about sorting out my covid vaccine records. He was incredibly patient and helpful in sorting it all out. Way more helpful than public health. Fantastic service! Thank you!

They had some hiccups about a year ago but all is good now. I left big box across The street after 20 years with them. The pharmacy has been wonderful for the last 4 years. Delivery pharmacist on phone willing to explain great Great service. Thanks Tom and Dennis you guys are awesome

Thank you for providing a service none of the other pharmacies in Vancouver downtown care to bother with. The pharmacy is the only place I could find that rents out wheelchair chairs. The price is nominal and very accessible. You guys are awesome

I was very happy with the level of customer service I received... Not only was the pharmacist helpful and polite , but patiently answered all my questions regarding my medication . Great job west end Pharmasave! Tony C

Quick and friendly service. Will never go back to a big chain pharmacy. The staff are knowledgeable and easy to speak with. I will recommend this place to everyone I know.

Pharmacist went above and beyound to help me with my prescription. Best service i've ever had! Good selection of Vitamins and Supplements here too. I will be back!

Great advice from the Pharmacist on duty and even got my flu shot while I was in picking up my prescription

Good straight forward pharmacy offering a 10 percent discount on items to seniors every day.

Dennis was extremely welcoming and helpful in finding me proper supplies and medication

Nicest staff of any pharmacy I have ever been to. The prices are great too …

Very friendly and efficient. Thanks for the great service! …

Always great service & super friendly, knowledgable staff.

Clean, easy to find what I need. Small but efficient.

Nice pharmacist. Gave me a walk in Flu shot.

Kind, helpful people.