I was disappointed with my experience returning a pair of shoes to the Target Store in Blacktown. I purchased the shoes online, but they did not match the online images and were the wrong size. They did not provide a receipt with the items. I attempted to return them anyway thinking they would help.... WRONG!!! My first interaction was with a staff member named Kay, who was consistently unpleasant and unaccommodating. She denied my refund request without explanation. I then spoke with another employee named Hunter, who gave a nonsensical reason for the refusal, claiming that the store cannot refund items unless they are from a nationally recognized brand. This statement contradicts the store's policy, which states that customers can return items for a refund or exchange within 60 days of purchase, regardless of brand. When I pointed this out to Hunter, he interrupted me, gave me another phone number, and then hung up abruptly. I am dissatisfied with the way I was treated by the staff at the Target Store in Blacktown. Their refusal to refund my purchase without a valid reason, and their subsequent dismissive behavior, were unprofessional and unacceptable. I hope that Target will take steps to ensure that this does not happen to other customers.

The lights went deam and we were about to head to the counter at 6:55 pm but suddenly there come the women (staff) who yelled at us and said the store is already closed. She said the register and doors were already closed and screamed from back of the store to open the door. We were wondering because there wasn't any announcement also what to do with the stuffs we were going to buy, so we ran to get out like crazy. But the register was still open were other people were paying and then the announcement was made. While we were making the payment another couple entered the store and the other staff told them the store will be closed in 60 seconds but still let them in unlike we were treated by thy other staff couple of minutes ago.

Had to come to the Blacktown store to get tags taken off 2 shorts that I bought from the castle hill store mind you no one was there to take the tags off initially at the castle hill store.When I approached the lady with the red hair she was very rude and said I needed a receipt I told her I had thrown the receipt didn’t even realise the tags were on there .She proceeded to call me a thief I said I’m not I bought these from castle hill go check the cameras you will clearly see me buying them.she relented in the end and took the security tags off i mean talk about rude customer service.I then realised when I got home I should of shown her my bank account it clearly shows I bought the shorts but still being nice goes a long way.

Target Blacktown is one of top places, that you can find many personal, family and home stuff... Everything is divided into sections that it is very easy to find what you want... One of the best places to buy clothes, shoes...for men, females and kids.. Kitchen, bathroom, bedroom living room stuff... All the gifts for any celebrations, including Christmas, Birthday and so on... Kids toys...bicycle and those related things also available... The quality here is perfect... The prices are fair and even cheap... The staff is helpful and respectful... The environment is wonderful... Everything there is amazing that you should visit Target ! I greatly recommend it... Thank you...

The ladies who stands check in the vacine cert. Are rude and discriminate costumers. As Unvacinated costumer I do still have my rights to do click and collect, but instead of let me collect my items that I bought online, she asked me to stand outside the shops in my old pregnancy, and waited for 15 minutes no one even talk to me treating me as I am a dirt. I had to ask them how long should I wait? Then I had to call my husband who is vacinated to take my items for me. Next time why dont you put a sign at all that unvacinated people cant entry the shops for click and collect, or put the click and collect table in the front section on the shops. Very bad costumer sevice!!

Very unfriendly staff. If you ask for anything, the only answer they have is, we are sold out. They don’t even bother to check the stock. The store is clean and have a lot of stock,but staff needs to be helpful. The lady on the pay counters was aware that I was having hard time with my daughter (who’s 2 years), still she completely ignored. We were waiting there since 10 mins, When I went for paying, the lady behind me just came and the staff lady said “come here madame, I’ll help you “. I don’t know what’s wrong with people … Why are staff members biased towards people??? We all are paying for our stuff. Very unhappy and disappointed .

Target what r you doing using (courier please) mine and a lot of people complaining about the courier drivers and your doing nothing about it but to say we r sorry don't be sorry it is a inconvenience to have to wait for new delivery because the one sent is broken my complaint is I seen the courier driver throw my stuff on my verandah which had fragile written all over it nope not shopping at target any more how disrespectable to your customers still using a courier service that disrespects your customers see yah yep all about money you lose more than you save on (couriers please)☹️

For the first time in one of these big stores someone gave me an answer " Let me check for you ". Reanna & Jonathan changed my view of the staff @ big stores. Unlike the usual what you see on the shelf is the stock, these 2 Target employees took the time and found the item I was looking for, not only once but twice. Thank you, both of you for the exceptional customer service. I went to exchange a fan heater, waiting at the customer service counter and this target employee volunteers to assist me at a different counter. Sorted the issue in no time. Thanks Mary.

Terrible service. First off all, no staff to be seen around the shop. No one to ask for help. Had no option but to ask the staff at self serve if she could help me find a product. She just pointed to the other end of the store in a very snobby way and said, 'it would be there if we had any'. She had an, I can't be bothered attitude. I understand, Retail can be challenging, but try to spread happiness especially during this festive season as we all have had a pretty difficult year.

Same as all targets when I comes to stock. The staff are ok. But when busy takes a long time to get service. I returned something a while ago and took ages to get served. Once I did she was very nice and apologized for the wait. But if u r swapping items I suggest ask for a gift card then go find what u want and go pay by gift card. There is never a long wait and the register's are brand new. You just scan gift card when finished like u scan products. Very quick and easy.

I bought an item online and some parts of it was missing. I went in today to this store to ask for the missing part and thank God there was this lady she had short hair I forgot to ask for her name at customer service desk. She was so great and helpful she got the manager I think and also she (manager) was extremely nice. They delivered such greatness of services to their customers and were super friendly. I would totally recommend this Target @ Westfield Blacktown.

The staff and service were professional, and I brought a shoes for $6 clearance that fits well. When I came into the shoe section trying for some shoes, the elderly customer was so funny who interrupted and tested us about the shoes just to be a tester LOL. Will come back anytime for sure, hoping that this store mustn't close down like all other stores that already happened like Campbelltown, Liverpool, Penrith and Bankstown. :'( Fingers crossed!

Went here to buy a simple pair of black pants for work. Absolutely all the styles were mixed in together and sizes all over the place. There was not one rack that was consistent with the same style. Messy and impossible to find anything. It needs a huge overhaul as people just won’t bother. I know I wont be back. Wasted 40 mins of my life and couldn’t get a simple pair of pants. I have never seen such a shambles at a department store.

Some of the best service we've had anywhere in a long time. Store was nicely set up, sales easy to see and encourage to buy up. We were served by several people from layby to assistance finding products even friendly team member at the front door. She started our visit with a smile and friendly chat, and we walked out to the same warm smile. Great team, esp last thing on a Thursday night - impressive. Thank you Blacktown Target.

For Click & Collect, I feel the service was very slow. I had first called the store BEFORE securing and paying for my order. I was told the stock was plentiful and so pick up would most probably not be delayed. However, we waited 3 days! It was a much needed Support Pillow and Pillowcase, as my Daughter had come out of surgery. I think one should be advised of when pick up will be, BEFORE payment.

I recently visited Target in Blacktown and had a positive experience. The store was well-organised, making it easy to navigate and find what I needed. The staff was friendly and helpful, providing assistance when required. The variety of products available was impressive, offering a wide range of options. Overall, I would recommend Target in Blacktown for its quality products and helpful staff.

Your average target in a populated suburb. Find what you need and buy it for a semi decent price but the one thing that stood out to me in this place that gave it a 5 star was the staff. The staff was nice and showed me directions to the products I wanted and they even walked me to the place when I was confused where exactly they were talking about. Overall a decent place with amazing staff.

find this to be a very well stocked store BUT where are the staff ? and when i do see staff they are very unfriendly they dont say hi dont offer to help dont approach dont anything its a bit of a cold atmosphere.... BUT the actual store itself is very nice always tidy always stocked always has everything just the staff could be improved.. i avoid this store for that reason....

Some staff need an upgrade, dont know how to serve customers with manners (was looking to ask a staff member about something, although she helped she held her nose high and acted like she was the CEO who felt offended that someone would dare ask her for help) Target..fix your customer service reps attitude or youl be fixing your profit to nil

The staff was very roude. when me and my little daughter we just checking to buy a skate board. A young staff member( male) came to us and told" guys this is not a play area can you place all the skate boards back on racks" we were not playing and just testing a board. will never go to this shop again shame on you black town Target

Staff service is good however the variety of products is lacking. Also It's a shame that the quality of their products are not what they used to be. I own 15 year old target clothes that are still going strong, but all the newer stuff doesn't last more than 2-3yrs. Please bring back your quality, Target!!

Both Google and the Target website stated that this store close at 9pm on a Monday yet I turned up at 7:03pm to half closed doors and was advised they were closing at 7pm that night and was not allowed the chance to shop. I made the trip out specifically after work - what a waste of time and effort.

Thanks for your patience and time today Kay whilst we fixed up our layby and got everything in order. Thanks Michael for running around the store even thou it there weren't any in store, your effort is much appreciated!!! See you next time. Come see Kay at Target Blacktown!!!!

Active wear is a popular section here but there were not many products to choose. Only 2-3 styles of crops available. Good quality product at affordable prices. Target Active wear tights are comfortable to wear and fit well. Ponte pants are really comfortable to wear to work.

So glad there is a target . Love a good tarshay..... Lol. Feel the quality there with there items. Cos the are not all no name products. You actually have things in there that are so beautiful made. Like to say made with love. Not all from cheepy town. Lol …

Went to refund a click and collect for my daughter, the lady that served me was so polite very knowledgeable most certainly knew her product. Custer service was the best from Chantal. Maybe she can teach the staff in Merrylands and Castle Hill. Thanks

I’ve been to many Target stores in my lifetime but never one with as exceptional service as this one right here. Staff were all helpful, especially the short girl wearing the hijab, she was extremely helpful and engaging. Will definitely be back.

Bought 50 dollar worth shoes and broken after a month. When i went to store for exchanging they said i am sorry. What just a SORRY. Poor customer service ever. 10 dollar worth shoes from kmart are still good after six months. Very disappointing

went to buy Jeans but there was a few. clothes went over price for bad quality. and what upset me the most is the fitting room, all Targe fitting rooms are dirty, is it that hard to do vacuum? its full with dust and hair. really gross.

i came on the 13th of april and place was well managed and staff were extremely friendly, one staff that stood out was humna at the registers she helped with me and my granmothers giftcard issues and was polite even tho store was busy

I was in rush cz my bus was in 7 minutes and was trying to pay the bill as soon as possible and when i asked for help the short girl with hijab at self checkout counter gave me face and was rude to me. disgusting …

Came into target last week and was greeted by a woman named Wendy. She assisted me and had a wonderful attitude in her role! Thankful and I will definitely be back thanks to her customer service skills …

Same thing with bigw, bike assemble guy is always 1 week ahead of the time that you asked for assemble, so basically they do not assemble but they are required by law maybe? To say “oh yes we assemble”

I dont like the new floor. Too industrial and temporary looking. Like they will move out any moment. I felt uncomfortable and left. When normally I'm was so relaxed, you could get me out of there.

I am a Target person. Please let us have our Target. Hats off to Kmart, but a bit of variety and a pretty decent selection of clothing, especially kids amd baby range, makes Target my go to.

For a department store it's got all the regular essentials needed. Better lighting and less messy. Generally most goods are of a good quality. Easy returns, exchange. Compare prices and buy

If you are a male and want to buy clothing this target does not cater for you. The only men's clothing is stuck in a corner . When I asked a sales person I was told men don't buy clothing.

Quick and responsive service. Great experience RUINED by a self entitled Karen carrying on for having to wait a couple of minutes to be served. You're in Target Karen get over yourself.

A wide variety of goods. Electronic goods were comparable to Kmart prices. If you want to buy stuff, check Target and Kmart, then BigW because BigW is more expensive than the other two.

Lot of confusion with pricing tags, not listing the right price or no price tag, have to check each item with it's bar code. Not a one stop retail outlet, only limited variety.

Baby clothing is ridiculously over priced. For something that'll only be worn a few times before the baby grows out of it?. Other than that, love their products! Great prices.

Typical target. Same as all the other large Target stores. The place has a large variety of products for sale and the prices are affordable. Most Staff are very helpful.

Staff were really nice. The shelf labels were a bit confusing at times and trying to find an actual set of sheets was near impossible. Pricing was very reasonable.

Have changed the store around and looks good. Also have added self serve checkouts. Got some good quality clothes for the grandkiddies at pretty reasonable prices.

This place is located in Westpoint Blacktown and i prefer target in Westfield Parramatta as we get more variety there but still this is a very good store to shop

Disappointed sizes online showed clearance price but size I wanted was.not other sizes were. So bought one size bigger and will have to put away until he grows

A great departmental store, good for the whole family's shopping. But as a woman, I wish there were more bright, floral printed tops and dresses available.

Only option offered was self checkout, clothes had security tags fitted. Do they pass on savings save by less employees? Bags have also gone up to 30c.

I shop here alot and the staff are helpful and kind also going out of their way to get what you want to buy or organising the order Anyway possible.

A good variety of goods for sale Previously went to a couple of other stores looking for a top for my wife. We found the right top for her at Target

Target keeps getting better each year. Well priced and with quality and variety of products. The electronics section is basic but functional.

can't go wrong at Target, great array of products but is a bit more on the expensive side compared to Kmart and big W. no complaints though!!

I love my Blacktown and will not second place my Blacktown with any where in the world even Sydney, Tokyo, New York, Amsterdam and London.

If you need. Cloths Toys and Many Many items of personal use All age can get their own choices Under One Roof then must visit …

Totally rude ! What happened to customer service and no a shop error is not the customer's fault learn your place and your manners!

Having moved prior too lockdown . I was impressed with the size of this dept store and the pleasant manner in which staff behaved

I'm totally disgusted in the Blacktown store. Big W is the level underneath. Shop their instead for a trouble free experience.

I am not fun of this store but I can find some good products that we can use. I went there but I couldn't find what I wanted

Checks for Double Vac on entering store. First couple days of Freedom Day re CVD19. Not packed with shoppers. No dramas.

Aisles are wide and easy to negotiate. Service is good. If looking for a item you can ask someone to help. Good to go.

A good sized store with nice and friendly staff. It’s good to see some stores still value customer service!

Very nice, tidy & arranged store. Plenty of stock, easy to locate product & staff are always very helpful.

Good place to buy various house hold items ,nice range of winter clothing , competitive prices.

I gave it a low rating because products were limited and womens clothing was way over priced.

Thank you Daniel offered to check out the back for hotwheels without me even asking him to!

The change room's could have done with a sweep as so much dust bunnies on the floor.

Target finds never ceases to surprise us. Love the toys, clothes and home shopping.

Great items there lots to see and find plus staff are very helpful and nice to you.

Bought my son his 2nd PS5 controller. They had the Red one in stock. He loves it.

Store with lots of good stuff and premium quality makes shopping a pleasure.

Nice store... well organized. Good ranges. Easy self serve check outs.

Staff was super unfriendly at the service desk and front register.

This Target has lots of stock..very nice indeed..clean neat..

Love Target, beautiful shop, great clothes, huge variety.

Very helpful staff made the shopping much more pleasant.

Had problems finding what I needed. After found ok

Too expensive as compared to k mart.

Very helpful staff...great store

Friendly staff and good service

Good price and good quality