This is my 2nd time at this location the 1st time was amazing from start to finish but this time the service we received was awful. It didn't take long to be seated at all but there was several issues we had with the waitress that was assigned to us. We received our silverware (still had food particles on them both and my set had a piece of hair in it I asked the waitress "can we get 2 new sets please they are not clean and mine has hair in it" we didn't get an apology or anything she just picked them up and walked off). We ordered sweet tea and the combination of 3 appetizers (rattlesnake bites, potato skins and the boneless chicken). We were told that they were out of the potato skins but we could switch out the potato skins and get the loaded steak fries in it's place (no problem). She comes back to the table with just a plate of the loaded fries so I ask her what happened to the chicken and rattlesnake bites? She says "oh I didn't know that's what you wanted" after she was the one to recommend the fries in place of the potato skins then she tells us they are out of the rattlesnake bites (no problem we'll just take 2 servings of the boneless chicken with BBQ sauce). She comes back to the table with a basket of COLD BBQ chicken (at this point I'm getting fed up because this is ridiculous). We finally got our main course (didn't matter that it took longer cause it took us some time to make up our minds on what we wanted to eat). We finished eating and asked for to go plates and some rolls (she tells us "they're a little over done I'm not sure if you still want them or not" (I'm thinking to myself a little golden brown isn't so bad). I just opened the box and they are not a "little over done" they are BURNT. I don't know why she felt that the way she treated us was acceptable at all and I will make sure that the next time we go we are not serviced by that waitress (Skye) ever again.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 3
Service: 1
Atmosphere: 5

We got the combo appetizer and it came out quickly, the appetizer food was good and hot, our one side was messed up, but they replaced it at no cost, this and the slight discount given for our meal is the only reason this place gets two stars instead of one. Everything else was awful. The group across from us practically screamed and cackled the entire hour wait we had for our entrees, which was made worse when staff members were participating in the screaming making it even louder in the little corner we were in. It was unbearable, our waitress even commented on how loud they were but nothing was done. I had three different employees tell me they were out of baked potatoes, so I substituted for a sweet potato, only to in the end…get a baked potato?? Our entree came out and my steak was so small it made me laugh. We weren’t asked if we needed sauces and my baked potato had no sour cream. By the time we got our food the other table had grown so loud and had so many employees and random people from other tables going up to them, that we couldn’t bear it anymore and asked for to go boxes so we could eat our dinner at home. Beyond disappointed, we will never be back. Would much rather travel the extra 20 or so minutes from our house to go to the one in St. John’s Town Center.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 4
Service: 3
Atmosphere: 1

I just moved to north jax..and i use to frequent logans roadhouse in savannah ga...and i have a fix on a big steak med rare and a cold beer and Texas Roadhouse delivered that craving. The resturaunt was busy at lunch which is good to.see. the bartender Sam was very prompt and never let my beer go dry lol She had a full bar and customers to tend to and she was very curtious and made sure i had all i needed to enjoy my meal. I will be returning when i want to treat myself. P.S. bring back the peanuts that is what gave roadhoyse its character was shells on the floor ..i get it with nut allergies...but there was something about having a super cold beer watching a game and snacking and cracking peanuts waiting for food.
Service
Dine in
Meal type
Lunch
Price per person
$50–100
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Grilled Shrimp, Loaded Sweet Potato, Texas Roadhouse Steak, Rolls with Cinnamon Butter
Vegetarian options
Steakhouses arent salad bars...but theres salad and veggie sides
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Common parking lot

We haven't been to a Texas roadhouse in a while so we decided to pop in on our trip to Disney. Service was slow with few visits to the table. The steak was dry and overcooked and the potato tasted like it came from Wendy's. Texas roadhouse usually has A+ potatoes so I'm not sure how this left expo, as it wasn't warm enough to melt butter. We had to figure out for ourselves how to pay, as the waitress never returned to the table after the food was delivered. We didn't have a manager visit. Drinks were slow to be refilled. Bread came to the table 10-15 minutes after being seated, kids were seated without kids menus/crayons. Host stand was friendly and we didn't have to wait too long to be seated. We left wondering if Texas Roadhouse had changed or if we had.
Service
Dine in
Price per person
$10–20
Food: 3
Service: 3
Atmosphere: 4

Was not impressed. Our waitress knew very little about the menu including drinks. She's seemed very annoyed with any questions asked. Restaurant was very clean and most servers seemed to be great! The rest of the staff was very friendly.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 2
Atmosphere: 2
Recommended dishes
Cheese Fries
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
Good sized parking lot with plenty of spaces
Kid-friendliness
The place is very loud so an up set or crying baby would not be an issue. A loud child would not be noticed. This place is definitely child friendly

This is my second positive review. Cianna, our host, seated us in a great spot. Jada was awesome as our server. She was professional, efficient, and friendly. Our steaks(shrimp/ribeye ) were cooked to perfection. We always love the bread rolls. We enjoyed our visit!
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Caesar Salad, Grilled Shrimp, Mashed Potatoes, Texas Roadhouse Steak, Killer Ribs, Rolls with Cinnamon Butter
Parking
Ample parking

The food was spectacular and delicious. Big props to The cooks and chefs that was cooking on 9/2/2023, definitely needs to continue cooking for this location. It’s not one plate I seen that was not prepared properly and presented well. The steaks were juicy and tender. Also, our waiter Chase was great with a awesome sense of humor.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Seasoned Rice, Loaded Sweet Potato

I loved my steak And my kids loved their hot dogs... (at a steakhouse... for heaven's sake!) But because the restaraunt was so busy I had to remind my waitress to even give us bread... since we were sat so abruptly, and it took a few times of reminding, but all in all it was a good experience. P.S. If you want something really tasty... Try the mango margarita... with an extra shot
Service
Dine in
Food: 5
Service: 4
Atmosphere: 5

Always a wonderful experience at this location. Food was hot and delicious. Our waitress, Liz was excellent. The servers all came to the table and really made our son’s birthday special thank you Texas Roadhouse!!!
Service
Dine in
Meal type
Dinner
Price per person
$100+
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Killer Ribs, Rolls with Cinnamon Butter
Parking space
Plenty of parking

The Items we ordered were served in a reasonable time also our server took the time to make suggestions on our orders; very kind and friendly. It was our first visit to Texas Road house and we loved it!! Definitely we'll come back.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Bread and Butter, Killer Ribs

The bread was hot and fresh. The waitress was nice and the food was good. The Lemon Drop drink was amazing also The Long Island was good too! We will be back.
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
BBQ Chicken
Parking space
Plenty of parking
Parking options
Free parking lot

Great customer service, food was great. Steak was cooked perfectly, baked potato was cooked but not overcooked, great at continuously giving us warm bread with butter.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Cactus Blossom, Buttered Corn, Texas Roadhouse Steak, Roll

Tasty treat customer service care cleansing made excellent great foodie for me. Ayeee absolutely recommended ✨️
Service
Dine in
Meal type
Lunch
Price per person
$50–100
Food: 3
Service: 5
Atmosphere: 5
Recommended dishes
8 Oz Dallas Filet Mignon w Loaded Baked Potato

Great cuts of steak and I had the Roadkill which was medium and good.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Cactus Blossom, 8 Oz Dallas Filet Mignon w Loaded Baked Potato, Rolls with Cinnamon Butter

Popular spot. Took 10 min to get a server to our table. Drink and rolls came after a long wait, appetizer came with dinner, my steak was not medium. The others were cooked perfectly. They always taste a 5 though! Love their steaks. The shrimp were undercooked and bland. I’d give 1-2 stars but the steak was too good.

In a world where good service is rare, Texas Roadhouse really exceeded my expectations! The food was awesome and every interaction with every employee was outstanding! Especially our server, I don’t remember her name but we were sitting where the servers come out close to the bathrooms, she was excellent!!! More

Had lunch on sat. 11/4/23 at bar sam a was our bartender and greeted us too a great experience. She was so happy and friendly we will go as often as we can great food wonderful service great managers really a awesome experience for a change I give it a 10! Go eat and enjoy ❣️

The food was not good as takeout. My rolls were too brown and burnt and the ribs were burnt. I've had better service than this. The catfish was good.
Service
Take out
Meal type
Dinner
Price per person
$30–50
Food: 2
Service: 3
Atmosphere: 3

Very satisfied and amazing customer service. I want to give credit to Cede and Sam working the bar. They took care of each client and stayed on top of making sure everyone had what they needed. Throughout my dining experience I was asked if

It was slammed at 4 pm on a Friday. I really didn't anticipate that which is why we went so early. We had a 20-minute wait. Our food was delicious and came fairly quickly. However the server forgot to ring in one of the meals we ordered.

Disappointed in the management team and experience. I recently ordered take out and arrived at the restaurant the time my order was supposed to be ready. My order was delayed due to a wait on bread. Finally received my order and my steak

Food is usually good. However service at this location is terrible. We've been to Texas Roadhouse several locations and this one is the worst! We have been to this specific location several and will not be coming back. This is our second

We waited over an hour for our food, which is a first at Texas Roadhouse. It wasn't the server's fault, but people calling out & losing the order ticket. This should've been communicated before I had to get the manager . The manager

I had the ribeye,ribs,baked potato and house salad. The food and the service was great. The only problem was there was No wifi. For someone who requires wifi for his job. I will not be coming back until wifi is added. More

Went for a birthday and the staff went all out. Great time and the food was great too
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 4
Service: 5
Atmosphere: 4

The steak was good but I was missing my baked potato and my brother didn't get his steak fries and the Italian vinaigrette tasted like mustard.
Food: 4
Service: 1
Atmosphere: 5

It was all great! We had a waitress training, and she did great. It was very busy and they kept up the pace and didn't show any stress! Love TXRH More

Food was very good, but the table we sat at was an odd configuration, causing one member of our party felt a little removed from the rest of us. More

Coming from a Texan, I can confirm this is a standard quality Texas roadhouse.
Food: 5
Service: 5
Atmosphere: 5

Really slow food was great don't know if there was not enough people to handle crown for after church on Sunday More