I am giving this low rating not because of the cakes but because of the attitude of staff. I went to pick up my ordered cake. I asked for a birthday message on a chocolate disc. All was good until I noticed the staff member handling it without gloves. I said that I would like her to please use gloves and she got very grumpy threw away that disk forcefully into the bin and put on one glove and did another with great annoyance which continued while I handed over my payment. I cannot believe that people in this day and age working in the food industry are not using gloves. You are touching people's food with your hands especially after handling money depositing all sorts of germs on it. In the least that should have happened should have been an apology. This has put me off the cheesecake shop. I am certainly not returning there again, maybe I should even report this to the health department and have them investigate as the hygiene levels of this well known company. Very dissapointed.

I've shopped at cheesecake shop many times in different locations never had a problem. Unfortunately this time at this location I was very disappointed with their lack of customer service. I had asked for a plaque to be made saying Happy birthday and it was awfully written. When I got home the cake wasn't centred on the round disc so all the sides stuck to the box leaving me with a very average looking cake.. I would recommend if you would like to buy a cake from cheesecake shop the one on Main Rd in St.Albans is great and you won't be disappointed like at Taylor's lakes

I usually buy whole cakes from cheese cake shop and they always taste good. First time, I bought couple of one quarter cakes 2 days ago from Watergardens shop with longer expire dates. Me and my 6 years old son felt sick after eating those cakes. Cakes were not fresh at all. I think I was given different piece of cake then displayed.I was told by a friend that those quarter cakes are usually not fresh. They shouldn’t be selling it. Very bad experience. Not buying them again.

Horrible customer service. Organised a cake to be picked up for 10:00. Get there at 10 and no one is in the store, no notice saying they'll be back or anything but had signs saying they were open. 15 minutes later a girl finally comes, doesn't apologise for being late after I tell her I had a pick up for 10, and then proceeds to make me wait again while she writes on the cake with icing. I ordered the cake 3 days prior. The cake however was good.

My biggest mistake I went their for a cake. First of all, they only had 3 to 4 cakes available. And definitely I had to buy one because I was getting late to reach the given time. But the cake was not fresh at all. Even i asked the lady if it was fresh or not before buying the cake, and she said it's very fresh, but it was the biggest lie of her. And she was not friendly at all, extremely rude and did not want to serve me at all.

Dropped past here on the weekend. Service was friendly. Heaps of different cakes to choose from. We got the basic American baked cheesecake and was delicious. Will be my cheesecake shop of choice when I'm in the area next.
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 5

Small cheese cake shop inside Watergardens shopping centre, good collection of cheese, sponge and chocolate cakes. The sizes can be varied, they have ready stock and can pre order your cakes for birthdays or events. They have loyalty cards to buy 6 full and 7th is free if bought within one year. Love their tropical Torte which was fresh.

We had a selection of the range of cheesecakes for morning tea at work. Loved the variations and flavours as well as presentation of cakes. Will be back there.
Service
Delivery
Meal type
Other
Price per person
$40–60
Food: 5
Service: 5
Atmosphere: 5

Always have loved the cakes from here, when I couldn’t find a birthday cake with Nutella, they offered to make one for me! It was delicious, wish it had more Nutella in it (you can never have enough Nutella). I’ll be back next time we celebrate a birthday for another delicious cake.

Their hours on google say open and we did a half hour round trip only to find that they were in fact closed. Went to Caroline Springs instead, they stay true to their trading hours and great service!
Food: 1
Service: 1
Atmosphere: 1

They have some absolutely delicious cheesecakes. Staff seem very friendly.
Service
Take out
Meal type
Other
Price per person
$20–40
Food: 5
Service: 5
Atmosphere: 5

Was looking for an egg-less and animal gelatin free cake and found one in this shop. I was very well guided by the person managing the store. She helped in making the right decision. Cake was yummy!

So glad these guys re-opened at watergardens! We absolutely love the taste and appearance of their cakes and will continue to purchase our favourites (and of course try the new ones!)! Thank you!!!

Good cakes for events or celebration. One downside is the location, where gone quiet due to watergardens shopping centre redid the layout. People go to the marketplace side with new woollies now.

Love the cheesecake shop, however this particular store gets a 1 bc of the smug and rude attitude of the staff member who served me. You gotta do better if you want to keep customers.

Ordered a birthday cake here today, and the service was fabulous! Accommodating of my special requests. I can recommend this store....!! Thanks so much, from a happy customer. …

It really doesn't cost anything to greet customers with a smile. They must really hate there job so much or they're over worked that they just can't put a smile on their face.

They charged us $75 for a tiny cake when we asked for a big cake and she said it feed 45 people when she charged us $75 for a tiny cake can’t even feed 10 people.

We ordered rainbow cake, which was just the best cake .Thanks cheese cake for making my daughters bday celebration just awesome.look , taste perfect.

That stupid website says it’s open, and I had to drive for 10 minutes. When I arrived at the shop it was closed. Very disappointing …

I visited the store 3 times in the last month, it so clean and the cake are delicious most important the service was excellent each time

Very friendly staff, I've bought cakes here and without fail they have been very generous to me. The cakes are amazing.

I always feel welcomed by the staff here, and their catering for my work morning teas has been spot on! Thanks, team!

Great cake selection late on a Friday. Friendly service. The actual location is about 20m south of the pin.

End of cake where chocolate is was very dry Doesn’t help that you can’t reply using response link …

Fresh and high quality cheesecake shop! I highly recommend it to satisfy your sweet tooth cravings!

When you’re invited to morning tea at work and you get to taste this delicious cheesecake!

Great taste of cakes and many varieties. Very good service, thank you guys.

Amazing cakes and so fresh. Staff were super friendly and helpful.

Black Forrest spongy, soggy and expensive Cake!! Not worth it!!!

Great customer service and very fresh cakes will be returning

Marble Mud was amazing. Staff were friendly and helpful.

Absolutely delicious
Service
Take out…
More

Great cake, many varieties and very good service

Best. Cakes. Ever. Highly recommend ☺️

Amazing cakes and staff are friendly

Worst service ever ,rude as hell.

Great service and lovely people.

Very good service. Thank you ⚘️

Amazing cakes friendly owner