I have been attending this gym for around 18months and would like to start this review by saying that it is a well equipped small-medium size gym. It is quite bright on the inside and feels a decent size. It can get busy at peak times which is too be expected but there is never usually too much of a wait for equipment, particularly if you come to the gym with a routine in mind and are reasonably flexible with the order you perform your workout. However that being said I feel that this site needs to significantly improve on its staffing front. The personal trainers are some of the most ignorant and selfish people I have ever encountered. I had read reviews stating and experienced examples of this but due to convenient location of this gym had just put up with it. However this morning the selfishness and rudeness of one of the staff members has gone too far. A staff member (will not mention her name) whilst training some clients had moved two of the barbells onto one platform all so she could train two clients without having to unload/load weights between sets. But only one of these bars was ever in use at any point - the platforms do not have the space to support two bars. This left other equipment without a bar including the flat benches. When asked if I could move one of the bars back to its rightful position (this was not in use at this point as the trainer + clients where all stood around chatting) she just said no "I need both" (please bare in mind at no point where two bars ever in use simultaneously). This is two pieces of one of the most in demand pieces of kit being hoarded for a staff members benefit, depriving paying customers of the service they are being charged for. Going forward I will be cancelling my membership with this gym and once the 1month I have paid for is up will not be entering this establishment ever again and I will be encouraging all the people I know that visit any gym operated by The Gym Group to cancel their membership going forward.

I have been a regular for several years now. They have 3 floors of exercise space, one floor of exclusively cardiovascular equipment (exercise bikes, rowers, treadmills, step machines, cross trainers and video bike machines.) The next floor of a few cardiovascular machines and mainly strength training equipment. It has a wide variety of specific machines ( preacher curls, leg extension, pec machines, everything you could expect) and around the corner is 3 squat racks, bars and plates, and about 50 feet of dumbells plus dip station, smith machine, adjustable benches and some lower weight bars, ez bars etc. The top floor is exclusively cardiovascular (treadmills) with a large open matted area for group activities and personal mat work. There is more equipment than I've listed too. The staff are very friendly and helpful and will give you advice for free. The people who go there are all types and all friendly. The changing rooms (mens) are spacious with plenty of bench and hanging space to get changed and there are plenty of lockers, for which you'll need a lock, which they sell on site. The showers and toilets are well maintained and clean you just need to bring your own towel. There're vending machines on site for water, protein shakes and bars and other drinks, and there're chilled water fountains on each floor for filling your water bottle. Overall great budget gym. I've had no complaints about the gym. My complaints are about ghe billing service. A few times my bank had rejected their bill and I've been charged £20 for the pleasure of paying them. My own fault, but a pain in the bum everytime. If you keep your payments up its well worth it. I pay £12.99 pm and I go 3 times a week, so it works out at £1.08 a session, which is good value for me. I get to work out and get strong around other people for a pound a day. That's great.

Firstly, another reviewer said the staff are unfriendly and arrogant. This is mostly true but there has been an improvement since the gym first opened. This arrogance is reflected in the behaviour of some of the members who, as one reviewer correctly stated, hog machines while texting. I think it is fair to say that the staff do not get paid or are very badly paid. Hence their stress on locating customers to pay for private training. This does not excuse unfriendliness but explains it and I have every sympathy for the staff. The place is always very clean or, at worst, acceptably clean depending on what time you go. The cleaners do a great job almost non-stop. I have every sympathy with them. If you freeze your membership be careful as the sequence of changing is (deliberately?) complicated and you might go on holiday or into hospital believing you have it sorted and it's not! I have no sympathy with those who created this devious website. On balance, I recommend this gym ahead of many others that are extremely filthy and are really saunas with a gym attached.

Seriously gone down the pan since covid. The good staff left shortly after, and it's been downhill all the way, broken air conditioning for months!, leaking toilet waste onto main floor for weeks, broken and badly cared for machines, treadmills are filthy, toilet rolls are sporadically changed, lift is usually broken, lockers have padlocks on for weeks, and forget finding a member of staff... fancy being a flagship gym in the best area of Liverpool and be so badly managed. What a bad advertisement it is for you. Update: There's been an improvement in the cleanliness and general upkeep of the place, but the other problems are still evident, including multiple lockers unusable due to people leaving their stuff in permanently. I have finally cancelled my membership due to the lift being out of order on my last 3 visits, it's the last straw. I have a disability which means I cannot climb stairs easily. You can't say a gym is for everyone when it isn't. 27/11/23 Lift out of order 29/11/23 Lift out of order

The gym actually isn't too bad... Nice views of the Albert dock, especially when on the treadmill.. And other cardio equipment, reasonable amount of equipment in the gym including free weights etc...The free classes during the week are actually pretty good (I don't normally get to do these often as I work a 9 to 5 , however I have had a couple of bad experiences during the weekend classes especially on a Saturday. Because if there is less than 3 people, the classes won't be on. Now I found this an inconvenience and I am sure I am not the only one. They really need to make this clear or change it somehow... I also wish they did some of the classes throughout the week a bit later maybe about 7pm or 8ish Overall I guess you get what you pay for... As it isn't too expensive to be honest... There are 3 floors, with plenty of equipment, open 24/7 (close every once in a while for maintenance and upgrades... Not a big deal ☺️ ) Gym staff are very friendly and helpful Would recommend this gym

I am very happy to be a member of this gym, which is open 24/7. I feel very safe here, as nobody can come in if they don't have a membership set up or a tour with one of the staff members. I can go to the gym whenever I want, there is a pretty big changing room, which also has very clean toilets and showers. The gym has plenty of equipment, including free weights and is spread over 3 floors. I usually go more during the weekends, when is pretty empty. There are free classes being held at certain hours, which you can join by booking your spot through the website. You can also benefit from 3 free sessions with a personal trainer. There are vending machines inside the gym, just in case you forget to bring the pre/after workout snack or a bottle of water or even a padlock for your locker. Whenever you go, you'll have a pretty nice view over the Albert Dock and River Mersey. The gym staff is very friendly and helpful and the membership is a lot cheaper compared to other gyms in town.

I am leaving this review so that the management knows about the problem l talked about with different pt's a few times but l don't think they really care about it. I really like the gym, the staff is really helpful and kind, the gym is always clean. However, since summer, some of the members have been keeping some lockers for themselves, especially the big ones which are very handy in winter time if you do not leave your stuff outside like me considering they are expensive and might get lost. I talked with a few pt's about that but they just couldn't solve it. I cancelled my membership today after seeing the lockers as they were same again. (I have already mentioned about the problem here. There is another review mentioning the same problem in men's changing room. I don't think l need to send an email which will not be different than this review.)

Sick of there being no paper or disinfectant, yet they have all of these signs saying we need to wash our hands, there's nothing on any floor now - disgusting ***Response to owners response: I understand the drive to reduce carbon but I'm not seeing a reduction in your cleaning station, you've eliminated them all (there are no cleaning stations on any of the 3 floors when I attend and I'm a regular attendee). Maybe we should have reduced cleaning stations and then better education for the users using and consuming resources and paper in an efficient way (I don't think getting rid of every cleaning station is the answer as we need to preserve our H&S standards whilst working towards net zero for carbon)

The location is great and it's always pretty clean. Those are only reasons I didn't give it one star. I go to the gym at least three times a week and in the other gyms I've been too you get to know the staff at least well enough to smile/nod maybe chat. The staff at the Liverpool gym are the most unfriendly staff I've ever encountered. Basically if you aren't in perfect shape already they're either massively disinterested or out right sneering in their attitude towards you. After approaching one of the trainers about possibly booking a few sessions I was put completely off by rude and borderline aggressive behaviour when I'm offering to pay you money for your time is not a great customer service folks.

This gym has one of the best views. Pro: Cheap Good materials super friendly people Not that busy Nice aeration Also, PTs being very friendly and helpful, special thanks to Phil, for his help towards an inquiry I had. Cons: Since I lived in many countries, I have never seen a gym without paper roll on the corner and a spray in case you need them to clean before and after you use the machine, as ppl in Liverpool specifically don't use towels. I think this is something the gym firm needs to look at, it doesn't cost anything, and it allows the gym to be fresh and materials to be always clean. I give 4/5, the gym needs rolls and sprays and it will be a solid 5.

I have no problems with the gym machines or equipment. It could be more bigger but it suits me fine. My main problem is the lack of hygiene and the disappearance of the cleaning stations. It would be nice to have the option of cleaning other people's sweat off various gym equipment. The toilets are so shocking i avoid them. They raised the price but haven't raised the level of hygiene and cleanliness. Reply: The Gym group have replied saying there are cleaning stations and I am ashamed that you've to lie. There are NO, ZERO, NINGUNO cleaning stations on any floor. I would know because I am in the gym DAILY.

Superb gym for cardio. Central location and price unbeatable. Weights is hit and miss however. Most of the time (i.e. after 9am and Saturdays) it is ridiculously busy and you can't even get a bench. This would be OK, after all its a city centre gym. But there is a lack of etiquette which I have never seen before, people hog machines and sit texting for ages. Worst example I've seen is someone taking three sets of dumbbells for themselves and then sitting on their phone instead of working out. Find another place or go at weird hours if you are serious about lifting

The best gym in the Liverpool, united kingdom. This gym has all equipments , professional trainers and best view . Imagine you are doing gyn with a Merseyside view . A small tip to go to gym 5 days a week and also take the free classes . Top classes are Circuit , fit pump , abs training . Female may also like the the tums , bums and trunk additinally . Certainly i am greateful the gym group members . With thanks Dr. Shahriar ahmed Sujoy , CEO & founder, Shahriar’s medical acadmey . #gymgroup #Bestgym #Bestgyminliverpool #TopgymimUK #GymUK

Staff unfriendly... I was doing some weights and staff came with a client saying he left the water botle by the bench and is using it. I was in that bench for more than 5 minutes.... member of staff just said this bech is being used. I really didnt want to bother and waste my time with this situation and just walked way. Bad example for customers though and lack of respect and education. Gym in general mising equipments and most are old. The great thing of tilhis gym are the views for the docs...

Cheap gym and you get what you pay for with the price. Staff need to remind members to clean up after themselves. Weights are usually left out and placed in the most inconvenient of places. During busier times, the bench press can have a long waiting time. Another bench press would be great. Some of the equipment is also in pretty bad condition. Bumper plates have sections missing and some cable attachments need replacing. The lockers in the changing room are also in pretty bad shape.

This gym ticks a lot of boxes. It is a really good size (spread over 3 floors) with a lot of equipment and with friendly staff (great PTs) and gym goers. You feel welcome here whatever level you're at and it's dead cheap. Easy to get to, vending machines with what you need, free classes, plenty of lockers etc Just for balance; the mens toilets are awful and the muzak may drive you insane if you can't block it out. Go, try, cancel membership if you don't end up liking it

This gym regularly has issues with water and closes frequently due to this. I've no idea why. The staff are generally ok and so is the equipment but far too many idiots hogging machines and texting and abandoning weights in the middle of nowhere. One other thing is the shocking lack of personal hygiene of many of the users. I've been to a few gyms but some dudes here seriously stink like nowhere else. Updated 13/6/17...surprise surprise no water again....

Really good Gym, back open after Covid restrictions, it's a big gym right in the heart of Liverpool on the Albert dock road. Its easy accessible with 24 hour access. Loads of weights and all kinds machines and it's clean! There's WiFi and helpful friendly staff, I've never had a bad experience in there. I think you can do a trial day session if you'd like to see if it's for you or not too but you could definitely do alot worse!

I have went since it opened....In 2008 I think. People who moan about it get a grip it's cheap and 24 hours, sorry it does not wipe your arse for you. I have never had a bad experience of the staff there and generally got on well with then. The annoying part is machine hogged students and belles putting on fb twitter etc "smashing the gym" and tbh the only thing you smash is your data. STOP DROPPING WEIGHTS YOU KNOW WHO YOU ARE

WORLD CLASS PT ELLIE McG! Been hitting the GG LPL for the last 6 months and feel better than ever thanks to the diligence, dedication, hard work and rockstar personal training talent of ELLIE MCGUINESS. She’s been a constant source of inspiration, guidance and wisdom going above and beyond to check in after hours and respond to dietary choices. Her smile and personality make it a joy to come to the gym. Highly recommend!!

Such a bad gym!! I paid for 9 months just to play cardio in the last floor. However, since I subscribed there is no A/C on the cardio floor and the weather is horrible and humid. Im paying for nothing and I got asthma so I can’t handle it there. The staff are always telling us that they will fix A/C next week and nothing happens. I want to report this issue and please fix the A/C in the gym at the last floor ASAP!!

started here a few days ago coz i hadnt been the gym in a long time, so i had a 20 minute induction with someone called kurt and told him i want to tone my legs and oh my days i cant walk! i cant even walk down the stairs at home or in work!! if this is what he can do in 20 minutes, god help anyone in an hour! absolutely amazing! really nice person too and would recommend him to anyone wanting to tone!

They just spent 100k on a refurb, saying that they have gotten all new equipment etc. However, after going back after them being closed for 2 weeks, I was not very impressed. I didn't see a lot of new equipment but did see that they hadn't even replaced the broken machines from before, the AC doesn't seem to be on and the water from the fountains is warm! Also the ladies changing door is also broken.

Been a member now for years really good for wa I need av been to some gyms in the passed and some off them are not the best cleaned but wow this gym is spotless who ever the girl cleaner is give her a pay rise because use are lucky to have her in general is a great gym great atmosphere the pts are really helpful and not snotty like in other gyms av attended with working away great asset to the city

Used to go to this gym quite alot it's a good gym and one of the cheaper ones, they got rid of some treadmills and bikes on the bottom floor and replaces it with a boxing type of area which reduces the amount of machines there are however there is another 2 floors of Machines which is still good it's always clean and you dont feel like you are getting judged when going there which I like

I Joined a few months back and I am so pleased I did I wouldn’t go another gym now, the staff are so friendly, the view is amazing while I complete my work out and it’s always clean and tidy! another problem I had in another local gym before I moved to this one was the toilet roll & hand wash but I have never had a problem with this in L1 it’s always filled up! It’s the best gym about

Decent amount of equipment available if you can avoid the peak times, just check the app. Expect some poor etiquette around weights being left around. Staff don't have a clue/don't care. Have a laugh at the PTs and their meme workouts. Whilst the gym itself is acceptable, don't waste your time and money with these clowns, their programmes are either stupid or downright dangerous.

With 3 floors to choose from this gym has so much space and lots of equipment to choose from. Being going here for a year now and I absolutely love it. The staff are super friendly and always willing to help out with anything you need. Special shout out to Helen she’s more than amazing and personally my hun experience wouldn’t be the same had she not been there with me.

The Wi-Fi in there doesn't always work or mostly does not work so it affects your training when trying to listen to some music for motivation. Equipment also not quite up to standard. Either torn or broken or dirty or all of the above. Gets crazy jammed between 1700hrs and 2000hrs. Avoid at all costs until they fix basic stuff like Wi-Fi and equipment

Outstanding views over Salthouse Quay and Royal Albert Dock from the treadmills on the third floor of which there are sufficient to run five-six kilometres or more without interruption. The staff keep to themselves. Very convenient walk from home. To cap it all: it’s cheap, there’s no contract and one can use other gyms in the group.

Regardless of your gym going experience, this gym is great for everyone, all the staff are helpful and friendly, I had a gym session with Chris and he is extremely helpful and very motivating, helped me with form and went at a pase that was challenging but not overwhelming. Will be going to this gym for the foreseeable 100%

It does not have the classes that it says, besides it does not have rooms to do the classes, these are in the middle of the whole world, and it does not have a classroom, it lasts only 30 minutes a class. a disaster over when I signed up left me lying outside I gave the button and nobody came to help me with the computer.

Very reasonably priced. Up to date machines on 3 floors. Friendly staff. They have treadmills opposite the Albert dock which make running a lot easier with the nice scenery. The training staff seem friendly. Whilst I haven't had any personal sessions they are approachable but not forceful, which in other gyms they can be

Nice light, airy gym. Really good use of the space available. Good selection of equipment, a bit limited in terms of lifting platforms (I'd recommend using Liverpool Central for that), but otherwise great. The highlight was definitely the fact this gym was tidy, I never had to search for a plate or dumbbell - amazing!

Probably the nicest gym in Liverpool, can get a bit of glare from the sun as it sets and some of the equipment is starting to show (very early) signs of age but it's a good sized place in a solid location Really unclear why they feel the need to play their own ads to customers and the speakers are pretty worn out too

It's a great gym, the only downside really is size, the three floors are ample for fitness but the free weights area tends to be packed. There's also no punching bags unfortunately. However it's convenient, easy to access and only £15.99 a month, and it is generally very well maintained. Worth the money for sure.

It is 30 degrees outside and the AC is not working on the 3rd floor for i dont know how many days now... Its ridiculous how boiling it is in the gym. Well of course if there are glass windows all around the building it will be hot... So if youd turn on the ACs ( where they actually work) that would be great.

24 hour gym based on the edge of Liverpool One next door to the Hilton hotel. Nice clean modern facilities, great monthly price. You can also use the gym for a day or two if your visiting the city. Gym instructors helpful too even if you don't personally pay extra for the one on one tuition.

The best thing about this gym is the view over the Royal Albert Dock. The sunsets from the gym are breathtaking. However, the toilet facilities are awful in the men's locker room. Some machines are broken. It gets very busy and it's mainly students. I would recommend it only for the views.

Lack of benches and free weights put me off the most about this gym. I'm usually not a fan of machine type of workouts as they build muscle imbalances, and it seems machines is the only thing this gym has. No squat racks either. On the bright side, the gym has a good views of the docks.

A nice clean workout space with high class equipments and friendly staff , special mention goes to fitness instructor Palmo who motivates her clients to push their limits with such ease and grace. Overall a good positive experience and would highly recommend to everyone …

Love this gym - it’s a great space and not like some gyms that are intimidating for older women like me. Staff are super helpful and a big shout out to Ellie Gregory-Thornley who is so smiley and helpful whenever I need some guidance on the machines or exercises.

I've been a member of the gym in Liverpool One now for over 3 years and in that time I've seen the standards slip slowly but surely. The place isn't maintained to the level it once was, equipment can be dirty and broken for weeks sometimes,

I have used this gym for many years, being 24 hour is very useful, it's well located, has great views over the docks and very well maintained, broken equipment is repaired quickly, it's kept very clean and tidy, I wouldn't go anywhere else.

Beautiful gym, located at the docks with an awesome view. The General Manager Phil always remembers my face and comes over to have a chat with me. This gym offers a wide range of equipment, it's clean and the team all seem very friendly.

Membership was collected while the gym was closed, and could not be refunded. Since the reopening, the gym s no longer open 24/7, there is often a lack of product or paper to clean the kits, and many people don't use them anyway.

Good facilties just crowded a bit. The free weights section seems tight and is arranged a bit off you feel like everyone is in your space. Otherwise it is well lit - lots of natural light with good view from the big windows

I have been a member for over a year and go 4 times a week. Friendly staff and good equipment. Students are annoying by sitting on equipment and texting and not actually using the equipment. Ever heard of Gym etiquette?

Equipment is good and most of the staff are nice and polite however I cancelled my membership after I had approached a PT for sessions (which they agreed to provide) and they never contacted me to arrange, a bit rude.

Just joined this gym and was amazed by how much equipment the staff are so friendly the cleanliness was amazing both the cleaning staff and personal trainers was working hard to keep the gym nice so impressed

Ellie with the fringe is a brilliant PT and makes this gym a fun place to be! Really enjoyed the LBT class I went to the other day as Ellie was so motivational and kept the energy high throughout the class.

The gym is very well planned with lot of weight machines and free weight weights. Also provides free group classes for different programs by skilled trainers which motivates me to attend the gym regularly.

Nice gym, good equipment and great staff. I have been training there for a few years now and never had any problem. Chris Street has been outstanding as a PT and he has helped me a lot with my journey.

Would be better if this gym group in Liverpool one could be spacious. Yet it look good but don’t have that much benches, not enough space and no sauna. Also they could fix the water leaking from above.

Amazing Gym.. With best equipments and amazing view. Just refreshes your body and soul. Much recommended. With gym membership- you can also enroll to there full body workout sessions. …

I love the gym especially working with Helen she is amazing. Makes me feel like I can do anything! Great place to exercise, even if like me you are a bit old and chunky no one judges! …

I'm there 6 days a week. Great gym, great equipment. Always the same commited people there. Albeit I go at 5am but still, for a chain gym it has a very old school feel to the weight area.

There are few important equipments missing I've been to other THE GYM in Manchester City centre and it's way better than this one. On the other hand, the views here are awesome!

They have everything I need, but my favourite thing is the weight lifting area. I hate when there’re constantly people in my way and this area is good enough size for a nice workout.

Price is great convenient location in town. Staff are always happy to help and clean and friendly environment. Free classes included in membership as well 24hrs opening is great

I love this gym been there for a good 5 years and can't fault it, Specially with it been a 24 hours gym it always comes in handy for thos before or after work gym sessions

The music is very very loud,look like a nightclub, trouble music.In the gym i go for exercise& relaxing no to get a bad headache from that rubbish music. Disgusting !!

Always a wonderful place to come to. Staff are always so kind and welcoming, particularly Ellie McGuinness who always greets us with a smile every time we come in!

I absolutely love this gym, it's my favourite really! Nice staff, always clean, lots of free equipment to use. Music can be too loud sometimes, but that's all.

Everywhere is clean. All staff are polite and courteous. The system is very organized. There is a spacious environment …

Great service from Phill, the Manager! Extremely friendly, helpful and knowledgeable about his gym and assisting me with my enquiries :)

Since they added a lot more equipment last year, there is rarely a wait to use anything now. Air con is perfect as well. Never sweaty

3 floors, plenty of space and equipment, and decent staff I spent a good couple of hours in here and now I'm huge. Huger. Hugest.

Great place, located centrally in Liverpool city centre. Up to date equipment and great facilities to change and shower in.

Decent enough gym, great views and multi level... My only issue is the weight room, lack of mirrors and space in general.

Lovely gym. Had a class with Ellie Gregory-Thornley and really enjoyed it! Great PT and great energy. Thank you so much

Equipment is probs best for commercial gyms round Liverpool, would be 5 star if the toilets didn’t stink like a morgue

Good view from the gym and nice clean gym 24/7. It's not busy in the morning so I like going there before working.

Best gym in town! The trainers and staff are very friendly. If you want a challenge, try one of Helen's classes!

Great gym and it's open 24/7 really enjoy doing my workout and the view are amazing looking too the Albert dock

The best gym ever and the staff outstanding !!!! Helen I have worked with you lovely energy and motivation !!!!

Good gym apart 2 or 3 days closure sometimes for refurbishment which does not lead to nothing than wasting time

What a wonderful gym, amazing staff, great management. Price is really great for all the equipment they have

Not tourist friendly! you must pay 8£ for one day.One Month is apparently less than 15£!cash is not accepted

It is a three floors gym with a nice view on the river. Also it is in almost at the end of the city center.

It provides everything I need. However, I would recommend some aromatizers. Sometimes the smell is intense.

Really nice staff, good equipment and you definitely get a lot for your money (it’s only £14 a month).

Gym is good in liverpool one the best view but not clean and doesn't have a hair dryer..no comments

Great gym, all equipment you need to your work out. Check in the app how busy it is before you go.

Great gym, manager Ryan is a great lad. Always on hand for advice. Came on leaps and bounds here

Been a member here for almost 2 years love the site love the staff would definitely recommend.

Not a bad gym for the price. It's not the hilton but at 13 quid a month what do you expect?

Gym has a great range of equipment is never really to busy and has good views of the docks

The beat gym I've ever been to, amazing staff and the place is always is great condition.

Good gym quiet unless peak hours not alot of free weights tho enough to get the job done

Great gym, brilliant and engaging fit pump and flexi stretch classes on a Monday night!

Good gym Like late night option. Shop around you can find they discount their prices

Fantastic gym, moved to this one from the JD gym on Dale street, so much better.

Good price, great machines but the staff only acknowledge their clients. Pity!

I'm so glad I finally started to train regularly and find this perfect spot!

Helpful staff, matrix equipment 24 hours and day passes for the traveller.

clean gym inexpensive everything I need I find the staff all ok …

Gyms are not for me it's a nice gym but part of my job.lovely staff

Does the job. Always clean, very inexpensive. Extremely good value

Really good gym just wish the place had a pool/sauna/steam room.