Awful gym experience 99% of the time. Their idea of refurbishment is a spin studio with excessively loud music. Go to this gym if you enjoy your ears bleeding. When the spin class has finished they start a class in the studio and ramp up the music for 3 people in the class and a trainer that then hollers non stop. All of that in addition if youre lucky one of them will have a private client behind you. That means more shouting and talking so loudly that you cant even hear your own music to try and drown them out. I pay aswell you know. I overheard one of the trainers coaching a newbie telling him to shout loudly ro show confidence. I wouldnt pay to be barked and to hear your shrill voice in my face..the proof is always in the pudding. The better trainers are the ones with the same clients. They don't have to shout because theyre busy training their clients and teaching them. I want to train. I want to focus and concentrate. Once I asked a trainer to help me they couldnt hear what I was saying because of the loud music. I understand someone collapsed in recent months and they had to use the defib. I wonder how long it took them to see/hear or realise over the music and staff mucking about that someone needed help. I have been off with flu and today tried to get back into training. Such an assault on the senses. You cant run the treadmills face the class studio very off putting. Even the yoga class has someone barking instructions in addition to the club music. As a business youre trying to be a jack of all trades. You are not soul cycle and you are not new yorks dog pound. I overheard the manager who is a nice guy telling a member that they only wanted positive feedback as anything negative was normally someone disgruntled. If you dont listen to people that pay to come in here how as a business do you get better or be better than your competitors? Merry Christmas

Good Location near Embankment tube stop. Over three floors but lower floor under brown, dark, damp, depressing. Two leaks still on going’s after a couple of months. Gym shut down in mid October for Update on the 18th of November: Still not fixed the leak on the top floor free weights area not the lower ground leak at the machine weight section. Beginning of November review: Maintenance but both issues still on going- Terrible maintenance with leaks for both ceiling ground and lower floor. Generally over crowding after works Open too Late (10am) and shuts to early (5pm) at the weekend- clearly suited for their staff rather than the paying users!

Honestly iv been training at This gym on and off for 7years and I think they have never changed the sound track. It’s only down to the gym’s convenience I even still train here. Walking down the stairs literally drains the life out of me because the atmosphere is so boring. The front entrance smells like a rat has died somewhere. Plus there is one old man who walks around with basically see-through short shorts. The staff pay next to no attention to anything and there is one male staff member who spends most of his time giving dirty looks. If I could Give no stars I would

This is a clean, modern gym with good facilities and friendly staff. The atmosphere is pleasant and patrons in the gym are friendly. It's a pleasant place to work out my only bug bear is it closes way too early at 10pm in the week and 5pm at the weekends, but apart from this it an excellent choice. Over the last couple of weeks, yes there has been problems with the showers; but I have been going since it opened and its a tad bit over the top to call this wonderful Gym a disgrace!

I came here while on a work placement nearby. An excellent gym for the price, I came before work and barely had to wait for any free weights equipment, staff are very friendly, has got everything you need. The only reason i don't give it five stars is because half of it is in a basement and it gets incredibly hot, I am not sure if there is anything to do about ventilation..but hey you are working out to get sweaty anyway! Oh and the music is good!

They only allow online access to make payment for access to the gym. I am from the US and had a hard time figuring out what a mobile number format their system required for me to make a one day membership. Also, I could not select TODAY as a date. Once payment was made it said I was allowed in TOMORROW. As I am not here tomorrow, I had to call their customer service and have my date adjusted as their system once again did not allow it.

Joined and left within few months. Classes are dire, in an awful ‘studio’ space. Some staff are amazing. One was ridiculously out of touch, pressure selling his PT service. And he kept making comments that were judgemental and he simply had no ability to listen to what I wanted to achieve. Put me off so much, made me very uncomfortable, for a 30 minute session he talked ‘at me’ for at least 20 of those minutes. I’ve not met a worse PT.

Very poor management. Been member since 2018 as im local. Never seen such a poor management. I been robbed twice no help at all , i contacted management team for local discount as im manager in big company near by didn’t get any response. Today i went there and didn’t have hot water and apparently there is no hot water since beginning of last week. Really poor management! !!!

The only good thing about this place is the price. Gets insanely busy on weekdays - you might as well give up on any of the free weights after 6pm. Eventually had to leave as I kept getting sick from using dirty bits of kit. Also super annoying when the personal trainers monopolise three machines simultaneously for their clients using various bags and towels.

It's a decent gym, not too busy since reopening after covid. Generally cleam and tidy, but availability of tissue and spray for wipe diwms could be better - it's very rare to see people clean up after themselves now as old habits return, but a lack of cleaning products makes it harder for those of us who want to wipe down equipment to do so.

Relatively basic gym given the location, compact but with pretty much all you need for a workout. I've never found it too be overly busy during the week days, even lunchtime wasn't too bad. I like the two spinning bikes with coaching screens in the basement. Sadly missing from most other gym group's in London.

Went on a day pass after lunch. The pin I received in email didn’t work and the attendant didn’t seem amused. Very crowded and many weights were just scattered, which shows an accumulation of poor gym etiquette by members. It served its purpose but I will not be planning to come here again for the day.

I've been a member ever since this gym opened and it's the best gym in the area! Great staff and PTs, always there to help, which makes a great atmosphere. I love the fact I never have to wait for any of the equipment, there's always so much space, even when it's busy after work!

It's expensive for what it is and the gym is in a state of disrepair. Many machines are broken at the same time, it's claustrophobic with little variety. The benches are excessively high and rounded making them difficult to use and potentially unsafe due to instability.

Nice Gym, like the spin class. However the ladies changing/shower room should not be left open but have the pin access activated, this is in line with their other gyms. They should also have the different weights -(medicine balls) also in line with their other gyms.

The doors automatically lock at 16:50 - and there's zero staff, causing myself and someone else's belongings to be locked inside. In trying to get back in I got a bad cut on my hand. The customer service number was not working. Shocking treatment of customers.

Gym is just fine,. Often untidy in the free weight area . Showers are often cold (now 3 weeks in a row). Air conditioning very cold in the lockers room. Price is great, but that does not come for free. Some high level personal trainers work here.

Has to be THE most UNmotivating de-energising gym. They play dull music that’s anything but positive or uplifting and everyone seems depressed and just hunched over their phone. TAKE YOUR HEADPHONES and try not to notice you have done four

I've never complained about anything in the gym but at least hope you guys make sure you have tissues in the toilets I didn't realize until today what God's response was thanks to this man who handed me hope through the crack of the door

I was a member of the Waterloo gym. My membership accidentally renewed for a second month even though I didn't mean this to happen because I'm moving places. When I noticed on the day of renewal and called the Gym Group they said they

Decent gym, prices are quite low, it's never as busy as a puregym! Lot's of staff on the premises, willing to help if needed. Equipment is standard, dumbbells, machines, treadmills, bikes, stretching area, classroom etc.

Your basic gym, no swimming pool or steam room, but lots of equipment and knowledgeable staff who are always around the help. Some equipment is a bit dated but it does what you need it to do. Has free weights area too.

Great equipment and staff. And if you want a place to scroll on Instagram and YouTube for two hours, with an occasional set of exercise every five minutes so you never break a sweat, then you’ll be in great company.

I've been a member since it opened and have always felt it is excellent value for money, especially for a Central London gym. Staff are always friendly and never pushy. Great gym with new equipment.

Excellent location, really good selection of equipment, open till late, and a stone's throw from Waterloo! Never really busy when I go (after 6pm), so perfect if you're just wanting a quick workout

Decent gym especially for the money but seems to have an even greater than average percentage of users who are too important to put their weights away. The staff only get involved if they're PTing.

Great place to lift heavy things and put then back where they are and then to walk around making sure everyone can see how good you are. Sometimes I like doing this, releasing my inner peacock.

Clean equipment in general and staff attentive to putting things away, bit randomly spread out over 3 floors but good use of central London space, and a very good location!

The air conditioners are incredibly dirty. Wondering how this is legal even. Very AC was like this - full of dirt from many years of use. It has obviously never been clean

The personal trainers often use the gym for their own group training sessions, sometimes filming and generally making it clear they'd rather there were no members in

unsanitary, often broken equipments,often dirty toilets and no soap, some of staff are rude,imposible to do something as there is boiling. I don`t recommend it

Good gymming. For your basic, bright gym, it's great, and is only let down by the narrowness compared to the other branches. Otherwise, it's the gym of choice.

Nice, clean and quiet. Opening hours at the weekends are not as good as on weekdays but it’s a great place to start your day with. Thank you very much indeed

Nice gym! They have good equipments for workout. The gym is well-mantained and clean and the trainers/coaches are friendly and supportive! …

Only joined last week and I'm so glad I did! Clean and modern with enough space and equipment in a really central and convenient location.

Great gym for the price. Has lockers, showers and some decent machines. Could work a bit more on providing some good quality music or tv

I can't find any information at all on your website that tells me if the Charing Cross gym is open on New Years Day. That's really poor!

Ubicado en el pleno Centro de londres y con todas las comodidades de un gimnasio.lo mejor de todo es muy economico 26 libras al mes.

Staff and classes are great. Cold shower situation has not been fixed in a year. A real shame overall for a pre-work gym-goer.

Solid gym, three floors. Only issue with all gym group gyms is that the water has sooo much limescale, it's barely drinkable.

The location is great but the gym is tiny. Machines are limited and staff can’t be seen unlike the gym Greenwich and Waterloo

A low-cost gym charging £5 in "admin fee" for changing your monthly plan! even if you have a 1 month rolling contract!

Slightly strange layout over 3 floors but has all the essentials, a good sized weights area and clean changing rooms

Fantastic range of classes, really awesome PT’s and a lovely friendly atmosphere. Would highly recommend to anyone.

Unfortunately during peak times the gym runs out of hot water. The wi-fi does not reach the whole basement floor.

The staff are so rude and don’t even say hello. They only want to know you if you’re paying for their PT sessions

Absolute disgrace! NO HOT WATER FOR A WEEK! No compensation, the staff doesn't care either. AVOID AT ALL COST!

Great classes and fantastic personal trainers. All the equipment you would expect in a gym twice the price

Hot water in showers not working for at least 8 days!!! Honestly not good enough, even for a 'budget' gym.

Gym is great favourite part is that it’s never too busy and you don’t have to wait to get on machines

Nice gym and enough equipment to keep you busy. The down side is that us open only from 6am to 10pm

Good gym, particularly if you can arrive at none peak hours (2pm-5pm or after 6:45pm)

Bleach cleaning should start after people finished their workout. Smells toxic …

The staff are helpful and the compact space has some really great equipment

Central location with affordable price for membership and never to crowded

Cheap price, great equipment and amazing staff. What more could you want.

Brilliant gym. Based over three floors and have a great set of equipment

No one wearing masks. It's underground hot. And equipment is wearing.

Fab gym. Great staff and equipment. Always made to feel welcome.

Friendly gym with plenty of space in a brilliant location!!!

There is all equipments you need, cheap and excellent place

Superb price. New equipment. What more do you need in gym?

Yeah, it's actually THE GYM, get there and don't be told.

Over crowded - could use a few more bars and bench racks

Decent gym with good selection of weights and equipment

Loads of equipment nice and quit 3 floors great gym

Good gym, staff are friendly and decent facilities.

My other favourite gym. Not 24hrs otherwise 5stars.

Much cleaner than the other gyms of the Gym group.

Nice but a bit small and a cold/cheap environment

Good facilities, great location, reasonable price

Great gym , not too pricey and very great staff.

Convenient and compact. Good range of equipment.

good gym, could use some recreation facilities

Very Nice Places, little crowded at evenings

Great gym, equipment you need is available

Small but nice not 24hr that’s the problem

Great gym, very nice and clean I loved it

Good gym with a lot of machines and space

Good work out,friendly and helpful staff.

Really good range of machines and weights

Enjoy physical activity around the clock.

Amazing gym in London, cheap but good...

Very crowded. Got all you need but busy.

No pain No gain... Get determined folks

daypass possible, clean, friendly staff

A decent gym at an excellent location.

Good price and size for central London

Gets the job done Wish it was cheaper

One of the best gyms around the area

Decent. Only one flat bench however

Great facilities, central location.

Neat. Good location. Not too busy

My favourite TheGymGroup place.

Excellent Central London Gym!

The Showers could be better.

Adoro malhar nesta academia.

Very big and energetic gym

Located in Central London

Great value for money!