It’s crazy how the manager is in the comments gaslighting customers’ experiences stating that they are “untrue” and “defamation”. Well, no girl, rarely anyone is going to take time out to write a false review for no reason. Additionally, it’s just plain unprofessional. The first thing in customer service is to always be willing to work with and believe a customer. Find a solution instead of running to Yelp to delete reviews! All customers need is to feel like they’re heard and understood and Jen is AWFUL at doing that as she accused me of lying before I can even meet her?! Hate to pull the race card, but is it because I am black? What’s the deal with you? I just met you! I’ve seen the one dude in the afternoon working the front desk and he’s probably the only good thing about this place. Overall, Jen, you’re quite mean and I suggest you should look deep within yourself and ask why and then work on it because projecting that negative energy onto everybody else won’t get you anywhere in life. Instead, you may actually genuinely put someone in harm. You never know what someone is going through, you should be a lot more understanding especially in your position and location. PS. I don’t even write reviews but I had to for Jen. Whether you know it or not, you actually really hurt my feelings making me feel invalidated and untrustworthy. If you don’t want me to use your complimentary benefits & rather have me get a membership so you can squeeze any coin you get, just say so! If you were upfront, I may have just done it but instead you decided to imply that I was lying. Weirdo energy

Great Gym Experience But Unresponsive Customer Service I've had the pleasure of being a member at this gym for quite some time, and I've genuinely enjoyed my time here. The gym equipment is top-notch, always kept in the best condition, and has everything one needs for a great workout. In addition to this, the staff is absolutely fantastic. They are very professional, friendly, and always willing to assist. They've played a significant role in creating an enjoyable and motivating environment. However, my experience with the membership cancellation process has been disappointing. Despite my repeated attempts to cancel my membership due to a change in my living situation, I've yet to receive any form of personal acknowledgment or response. The only responses I have received so far are automated emails, which do not address my concerns directly. I appreciate the quality of the gym, but I believe that the customer service aspect, especially the cancellation process, needs significant improvement. It's vital that members receive the same level of attention and response when they wish to cancel as when they first sign up. Overall, I highly recommend the gym for its excellent facilities and staff, but urge potential members to be aware of the difficulties in the cancellation process. Update 6/15/2023 - Billing department has emailed me back for a resolution. Appreciate it.

I have been coming to this gym for the last few months now. I wanted to write a review once I had gotten a chance to fully see how my experience would be after awhile. And so far it has been really amazing! I moved from out of state and wanted to find a gym in which I felt comfortable enough to start my fitness journey to good health. This gym is a little gem! I love how clean it is, how kind everyone is from the staff and even the members. It has a very boutique feel to it which makes me feel very comfortable working out there, but it has everything you absolutely need for fitness success. I also decided to hire a personal trainer by the name of Max and he’s been such a golden nugget to what I’m trying to achieve with my health and fitness goals. I would highly recommend him if you’re to put in the work , need great support and motivation, but also want to challenge yourself and be successful at it. Also it’s always a treat to have a stretch session at the end of my workout sessions with Max. It really helps me feel great in my body without all the pain and aches that can come from getting your body back into shape. Come check this gym out and I’m sure you will be just as pleased as I have been. Good luck to everyone on their fitness journey!

good gym facility BUT WATCH OUT FOR THEIR BILLING CONTRACT!! they have a "moving clause" for cancellation but they require you to move >25 mile radius. I am currently living ~18 miles away and with LA traffic, I'm 45 minute-2 hrs away depending on time of day. I will not be commuting to this gym. I am stuck paying out the rest of the contract. When I signed up I checked for the moving cancellation option, but did not understand it was for >25 miles. For los ángeles, esp this neighborhood, I would expect a 10mile or less radius for cancellation. I was not happy with the customer service I received when I reached out about this issue. especially given that I was 7/8 of the way paid out of my contract either way. I liked this gym b/c it was walking distance from my apartment. If you are confident you're staying in the neighborhood, great, sign up. it's small and can get crowded. parking can be very bad although they have some underground dedicated spots. I would recommend walking.

I've sent an email requesting cancelling membership. It shows that they have read my email (I've sent twice and they read both of them), but they have not given me any response. It seems like they want the time to pass by so that they could charge another monthly fee of membership by ignoring my request for cancellation. They do not care whatsoever about customer service, and their only pursuit is money. period. If you have read this response, please cancel or at least reply for my cancellation request? ps. If the review seems negative, they will remove the review without considering them as a feedback to improve on. Update: It has been two months since I have posted this review. They are still charging membership fee and although I have sent proof of moving out with my membership cancellation request, they completely ignored my email. Easy to join and almost impossible to quit. This business is just complete robbery.

I enjoy this gym. It's local and I walk here. As an early riser and weekend goer, the gym is pretty quiet and I don't ever have problems accessing equipment. They could probably afford to have a few more benches and some of the machines could probably use a bit of maintenance, but it's all still functional. Some important aspects to know: - Parking situation is a bit less than desirable. - They have a separate room for accessory and heavy bag work. - No racks but they have a couple platforms. You can make it work. - Towel service at the front desk - Toilets are often not quite in a usable state due to unmindful patrons. However, this is more of a product of a public gym rather than staff upkeep, as everything else is kept up really well. - The hours of business are great. - Overall friendly staff and affordable membership.

I’ve been a member since the gym opened. I never regretted it - even in those periods I wasn’t able to go regularly. The gym is worth it. It is very well maintained and clean, which is important to me. Just last week I felt the seat to the adductor machine was very loose. I reported it to the front desk clerk on my way out. The next day it was already fixed. We all know it would take a typical gym a week at least to look at it. The towel service is a nice extra touch too. The trainers are really friendly and not constantly trying to sale you sessions. A trainer had just finished with a client on the mats so I asked him how to roll out my glute on a foam roller. He gave me a few minutes of his time to show me and never tried to hit me up for sessions. There’s a nice culture to the place. People are very motivating!

Been a regular at The Gym for 2-3 years now. It can get crowded during rush hour but if your routine is flexible you should be able to get through it. Other people here are generally friendly, making it easy to share equipment in between sets if necessary. The facilities are really clean - shoutout to the single cleaning guy that they have. He does an amazing job and I've never seen him not working. No problems with management. If equipment is broken, it generally gets fixed in a reasonable time frame. They haven't caused me any problems since I signed up which is all you can really ask for.

The GYM LA is an exceptional fitness center and gym that offers state-of-the-art equipment and a welcoming environment. The facility is well-maintained and fosters an amazing atmosphere that motivates everyone to reach their fitness goals. Above all, Jen, the gym manager, is a game changer. Her approachable demeanor, knowledgeable guidance, and genuine commitment to members' health and wellbeing elevate the entire gym experience. Simply put, The GYM LA, goes beyond a typical fitness center, becoming a powerful catalyst for personal transformation and lifestyle enhancement.

Where do I begin? This facility is meant to be a gym for private training but as a personal trainer avoid this place at all cost if you want to keep your clients. Parking is very bad and sometimes it takes clients 15 to 20 minutes to park. Equipment is outdated and mostly meant to make the floor look full which makes the gym lack space for any functional training. The management is very close minded and not open to any constructive feed back. Finally the changing room and the showers are super tight and claustrophobic and in many instances dirty.

Beware. Stay away. This place is horrible. The gym in Los Angeles is probably the worst gym I have ever been to. Once you sign up, there customer service is horrible. It seems like most of the good reviews here are bought with sign up incentives. Unfortunately, some companies do that. There are many places in LA you can work out comfortably for a good price, don't waste your time with this gym. Horrible! Also, unless you want to be consistently starred at and hit on, don't come to The Gym in Los Angeles

Joined a few days ago on a temporary membership while in LA. Looked at a few rotten places hen came across these guys. Called and spoke to Rick who was beyond friendly and then when went in, so hospitable and kind. Lovely gym. So many good facilities. People who work there are friendly (apart from one passive aggressive trainer who was pretty rude to me on the first day but I won't let him soil it). Wholeheartedly recommend this place. Shame I don't live there and regularly use it.

The Gym LA is a fantastic place that cares about your health goals. I'm sorry it's taken a case of mistaken identity for me to come on here and give it the 5 stars it deserves, as it's been a great place for the many years it's been open. Unfortunately, some fans of a TikToker who spoke about his bad experience at a place called "The Gym" have flooded this page with bad reviews thinking they are the same place. They are not, nor are they affiliated in any way.

I don’t usually review anything but the gym LA was extremely accommodating & a fantastic no nonsense choice in a place w/ so many fitness options. I visited in-laws for a week & now miss their facilities back home along w/ the great people working there like Bailey & Fabio (thank you for finding my wedding band!). Great atmosphere, perfect amount of machines & the “powerlifting” area let me hit some nice PRs on some olympic lifts. Thank you so much!

Been a member here for over a year now and can't say enough positive things. First of all, the manager (Jenn) is an absolute boss and runs the place like a PRO! She takes care of everyone and has such a well-trained and professional staff. The place is clean, spacious and has all the equipment you could possibly need PLUS 2 extra rooms for boxing and deadlifts. HIGHLY recommend if you are out in the West Los Angeles area and seeking a new gym.

This gym is excellent! It's clean and well-maintained with great equipments and great customer service. People who come here take their workouts seriously; there is no funny business that goes on here. It's a great place to workout. They also offer amazing group classes daily that's included in your membership fee - - hiphop, yoga, kickboxing, and MORE! I have been training here since 2015. I love this place. Thank you, The Gym LA. :)

As an ex division 1 athlete, I find the staff for the gym LA to be highly knowledgeable, I find the facilities to be perfect for all the target ranges I want to hit in my training. It's not the fuss and the distractions you'll find at most gyms you're able to go in there and get your work no interruptions which entitles me to focus on the workout for the day. The gym LA is the perfect facility for me.

Pros: clean, decent selection of machines, free weights for a gym its size, free towel service. Not too crowded even at peak hours. Cons: on the smaller side and pretty damn expensive for the size and amenities. Limited hours. Personal trainers seem to be more interested in chatting and taking up a machine/area for a long time. WiFi seems to cut in and out quite a bit.

My favorite gym. I’ve been to gyms all over the states. I’ve been a member at Equinox. NYSC. LA Fitness. The Gym LA is my favorite. The owners are there every day, and they truly care about the gym. It has the right type and amount of equipment. Good open functional space. And a great atmosphere and good clientele. Overall just a great place to be a member.

Best trainers. Best motivation. Pushing w/o scream and yelling. It's refreshing to be with a group of people that work to help you do your best each and every time. It's is definitely worth the time to take a tour and try a class. Just TRY it. Bring your goals ( both spirit and body goals ) with you. They will do all they can to get you there.

The Gym LA is a great neighborhood gym! It's really clean and they go above and beyond in every aspect during these difficult times. Especially the manager Jen. I see Jen at the place day and night. Always friendly, personable and willing to help. I would recommend this club to anyone looking for a good club with good equipment! Ask for Jen!

Management does not know what customer service means. Additionally, they are intimidated by customers who know their right and know how to advocate for themselves. Invalid statement against myself trying to avoid my honest review, but here it is. Please obtain proper business etiquette and learn how to be professional.

Unethical business practices. Had my minor son enter into a" contract" with them. Minor's aren't legally allowed to enter into contracts. Then, despite the gym being closed for covid, sent my son's account to a shady debt collector (Swift Financial), a company which does not follow the fair debt collection act.

Great place to join and train. Location is very convenient in SM blvd & Federal ave in Santa Monica out of the 405 freeway. Parking for free in the building...and easy access. Cordial and friendly staff - super clean and well-organized equipment on the floor. Definitely a "go-to" place for your fitness goals!

I have been a member of The Gym LA since the day it opened. The gym is clean. The staff is extremely helpful and knowledgeable. Everyone is very friendly and respectful. The membership varies in age, sex, ability, and ethnicity. It’s a great place to workout! Check it out, you won’t be sorry!! …

I think it’s good place to exercise. I just did work-out in Sunday. And it was clean and not crowded and especially I love that special room. It’s not so big or fancy, but just perfect for local people and also for visitor. It’s $20 for one day and they provide towel and shower room.

The gym is good and staff is friendly, but the locker room is really small with only one bench to sit on and relatively small lockers. It doesn't stop me from going though. Worth checking out if you're looking for a gym. It's not too crowded which is nice.

My gym instructor is a highly recommended trainer. I have been with her for so long now and have gained significant strength in my arms, legs, and abs. She motivates me everyday to the fullest. If you want to achieve a physically fit body, just choose her!

I did a 1 day pass as I don't live in LA. Very clean, empty at 6pm on a Wednesday, legit squat racks, super nice people, nice locker rooms, reasonable prices ($60/mo, $15 day pass), towel service. I'd definitely be a member if I lived in the neighborhood.

My gym since 2018. I love going to this spot. Always clean and smells nice unlike your low cost gyms. They have towel service and showers. An attendant always walks around to clean and RE RACK equipment because people be lazy. Glad they survived shutdown.

This gym is a top-notch facility that offers everything one needs. It's spacious and clean, staff is friendly and welcoming. The gym has extensive range of equipment, including kettlebells, weightlifting equipment, and functional training gear.

The staff here is chill. The facility is ALWAYS clean and it's never too packed even at peak times of the day. (I've never waited for a machine) This is a great local gym if you just need equipment but no classes. There is towel service too.

Love this place, good equipment and never too crowded. They just opened back up and their cleaning practices are on point! They have sanitizer wipes everywhere and they do several cleanings per day. The owner Fabio and his team are solid!

Great so far! Signed up after touring in less than a day. I’m decisive and when I see something good, I take it - no procrastinating. Ali helped me out - great service and sweet girl! Keep up the good work guys, here’s to a fit future!

I've been coming to this gym for over a year and I couldn't see myself going anywhere else. The staff are all excellent, and the equipment and facilities are clean and well maintained. Respectful clientele too. Excellent community gym.

Gimnasio limpio, amplio. Lo mejor que tiene es el personal. Los entrenadores personalizados que laboran aqui son muy preparados y especializados en diferentes técnicas . Maquinas, pesas, TRX, personalizados

Disgusting filthy gym, I have never experienced a gym this filthy. Machines are mostly partially broken and all very outdated. I canceled my membership immediately. Don't waste your time and money.

greedy gym management! if for one year of charging my card is not enough for you even after numerous requests to cancel gym membership you still would not cancel it?!?! this is how you do business?

Great little gym. Manager is super sweet and she helps me a lot. This is a great place to go to for any sort of memebers. Either complete novices like myself or experts. AND IT'S SUPER CLEAN!!!

This is Not the business Joey Swoll is talking about in the viral video. i know the owner and the business. Ethical and professional business. would recommend to anyone in a heartbeat

Worst gym I’ve ever been to. Took me almost an hour to sign up and I asked cole to show me around the gym space, he was the most rude little man I’ve ever spoken to. So dismissive.

Awesome place to workout great staff, nice management and great machines and equipment. I'm usually not the type of guy that leaves reviews but such an awesome gym. …

I LOVE THIS GYM. It has a great atmosphere. It's always clean and well maintained. The owners and staff are very nice, and the members are very friendly as well.

Great facility! Daily classes like dance, yoga, trx, kickboxing, etc. Plenty of machines and cardio equipment. Parking is included with your membership!

Best gym I’ve been to in LA! Staff is amazing, gym is very clean and perfect for a work out. Not too crowded I highly recommend!

I got scammed. They changed the prices suddenly and did not honor the price they promised. So, keep your billing receipt safely.

Been a member here for over a year - I love this gym! Classes are great, trainers are great, and everyone comes here to work.

This is a great gym with friendly staff, great classes, plenty of experienced trainers and no waiting for equipment.

Good gym ignore the bad reviews alot of people confusing this place with TG or "the gym" from tiktok its not it

Super convenient location, clean, efficient and not too loud. I get my daily hour workout here and I love it.

Solid gym. Good people. Lots of machines. Clean showers. Convenient. Accessible. Fabio is a great trainer.

Love this Gym! Friendly staff, great owners! Not to be confused with the The Gym (TG) in San Diego

The best gym in LA. The owner always goes above and beyond to keep her customers happy.

This is NOT the business Joey Swoll is talking about in the viral video.

This is NOT the business Joey Swoll is talking about in the viral video.

Great location, excellent equipment and all round helpful staff …

Clean! Had all the equipment I need and staff are friendly.

Great place with excellent equipment and a friendly staff.

best trainer here and affordable fee. recommend surely

Not to be confused with the The Gym (TG) in San Diego

Went here over spring break, this gym was so amazing.

Brilliant place. Amazing owner and even better vibes

Just here to raise the ratings after the cole video

5 star gym, can confirm they don't hire any Coles!

They don't have a Cole. That's good enough for me

As long as cole ain’t there you guys the GOATS

Overpriced. Is oriented to personal trainers.

Billing issue has hopefully been resolved.

BIlling issue has hopefully been resolved

Little crowded, but which one isn´t!?

Hybrid bikes powered by exercise

Usually not busy at all

정말 좋아요 !! 쾌적하고 주차도 편해요

No Cole no problems

No cole no broblem

Great experience

really good gym.

Cole is rude

Bad overall