Such poor customer service and a scary trip for my family and I. I use this location all of the time and have had no issues. This past weekend I flew back home from Cleveland and it was such an unpleasant experience with this company. There was longer wait than usual so I called the location and the young man that answered wasn't the friendliest, but assured me a shuttle was close. 10 minutes later it arrives, no biggie. The driver stood at the top of the stairs and reached for my bags. I told my family to get on and I gathered the bags. When I turned around the driver started helping others even though I was waiting first, but still, no biggie. Finally, it was my turn and the driver reached for my stroller and I handed it to him. As I turned my back to grab more bags, the stroller hit me in my back it it hurt so bad. I looked at the driver and he started fussing at me, "Hey that was your fault, you did not make sure I had a good hold on it". WHAT? Really? I didn't even say any thing and instead of asking me if I was okay, he blames me. So, I grab my bags and bring them all in myself because I don't trust him. As I put my bag up, this man yells at me in my ear and states, "NO, NO, YOU CANNOT THROW THINGS YOU ARE CAUSING PROBLEMS AND MAKING ISSUES" I did not throw anything. My bag was heavy so I had to sling it up on the top rack. The driver was not helping at all. My hands were full, my kids are sitting alone. The driver is choosing to create conflict instead of showing hospitality and could not prove competent enough to even load a stroller, but felt the need to escalate things. He is hovering over me yelling at me. I am a tall woman, but this man is bigger than me and yelling at me in front of my 4 small children. I am so scared and embarrassed. My youngest daughter and my son start to cry. The other passengers tell the man to calm down and one man stands up and tells him to back up. This was an unsafe situation. I felt threatened and scared and had it not been for the other passengers I don't know what could have happened. The driver went ahead and continued to ride, I chose to stay on because we had been traveling so long and I just needed to get my kids home. I should have just gotten off and stayed at the airport and called my husband to come. When we arrived at my car, one of the other passengers and his wife helped me get my bags down and helped my kids and I off of the shuttle. The driver attempted to apologize and said "Hey sister no hard feelings, it was a misunderstanding". I guess he was calling me sister because I am black, but he was not black so I took offense. We are not related, please don't call me 'sister'. This was an awful trip. I would rather pay $40 a day at Sky Harbor that to patron such a horrible business. My family's safety is more valuable and I will never put then at risk again.

Anthony R. Was disrespectful to customer and talked bad about other drivers that they were crybabies and making claims he was the only driver that put bags in cars. We use this location regularly and our experience is that the other drivers are better and we have experinced other drivers putting bags in our car. Anthony R claims he has been doing this for 46 years and just does it for fun ... he is not fun, polite, or honest. Maybe the company should find someone who needs a job and can be polite. Go elswhere ... plus he says rates were $58 a day over Thanksgiving... that some lady had to write a check (although i have never seen them take a check there!) and he said they would hike rates to take advantage of the consumer again during next holiday season if you don't prepay. Said the company made a pretty penny. He was over the top rude.

I've used this location many times in the past without issue. After my most recent trip. I was picked up from the airport by Pat F. At first everything seemed normal, then I noticed he was cursing to himself and seemed agitated after dropping off customers at their vehicles. Then when he dropped me off at my vehicle (I was the last person), he seemed to be agitated and started swearing and then crumbled up the card that lists my parking spot location. I then noticed that he angrily threw the crumbled up card at the wall of the bus as I exited. This behavior made me feel uncomfortable and it's important for the company to know how their employees are conducting themselves. Unfortunately, I was unable to find a "contact us" option with an email address on their website otherwise I would have given them this information there.

First time using this! Easy process to reserve our spot. I was also reminded several times with the QR code in my email. I downloaded the QR to my Apple wallet. Upon arrival, it was late and I was getting ready to get out of my vehicle to scan the code but the clerk quickly came out and did it for us. The shuttle was getting ready to leave but circled around and met us at our vehicle. Very nice man, helped my wife with her suitcase. He gave us a card to give to our returning driver. When we returned, driver helped my wife again and another customer. We had a full shuttle from every walk of life. After a long flight or multiple flights, the last thing you want to do is socialize but it felt very welcoming. The shuttle drops everyone off at their vehicle. Scan the QR and you’re on your way home.

Fast and efficient. Our driver took us right to our car. We always use Parking Spot when we need to leave our car at the airport for a few days. I strongly recommend that you make reservations online. That way all you have to do is show your barcode and you can go right in. If you haven't used the service before just keep in mind that there are multiple lots and the shuttle buses are specific for each particular lot. Be sure to use a shuttle bus that corresponds to your lot. It would be nice if the polka dotted shuttle buses were different colors corresponding to the different lots, but as it is, you have to look for the number or the "S"on the side of the shuttle bus to be sure you're getting on the correct one. There's parking spot 1, parking spot 2, and parking spot South.

I always get rather stressed out when I have to figure out transportation plans when I fly out of PHX. This turned out to be so convenient. When we got there, parking was not an issue. The shuttle picked us up from our very spot, after waiting a few minutes, and our driver Danny was very pleasant and went above and beyond to make sure our experience was as easy as possible. He dropped us off at our appropriate gate depending on our airlines. He reminded us to keep our tickets so we remember where we’re parked. Getting back, all we had to do was get on our shuttle, let them know where we were parked, and they dropped us off. No hassle at all. Glad I was able to find this spot, definitely using it again the next time I travel.

Their prices have skyrocketed in the past few years - $24.95 a day for covered where Sky Harbor parking is still $13.95 a day for covered - and it is much closer to the airport. I was very happy with them years ago when their prices were competitive, but paying $129 for Wednesday at 9 PM to Monday at 5:45 AM is just outrageous. The people are nice, but the pricing is now outrageous.

It was easy to reserve online and cheapest of all the parking companies when pre-paying (nonrefundable after a certain time). The app and qr code made it easy to get picked up quickly on returning, entering and leaving. The drive to and from airport was quick. Parking lot was gated and our car did not have any issues during the 11 days we were on travel.

Service is great but invariably it's impossible to get info on where to pick up the shuttle bus at Sky Harbor. I use different airlines and every time I have to call to find out what door they pick up on. It's not on the website or my reservations. I'm not down loading your app for occasional use. What's so hard about including pick up info?

Love this company. They have reasonably priced covered parking, friendly, attendance and drivers, and the shuttle picks you up right at your car. They also have frequent shuttles arriving at the airport which means I don’t have to wait outside in the heat for any length of time to catch the shuttle back to my car when I arrive home.

The Parking Spot 2 is great. The whole process from check in, parking and check out is quick and easy. The shuttle picks you up at your car and on return drops you off at your car. So convenient and very affordable. Only minutes away from the airport and you are dropped off at the doorstep of your airline.

It's just easy to park there! Easy to get to, easy to park, and the shuttle is usually there to pick you up before you have your suitcase out of your car! One time she p when I got back from my trip, mt car battery was dead. The shuttle driver charged it up for me, free of charge!

Buses always immediately available any time of the day or night at the parking lot. Pickup from airport is also very efficient and very often quick. Prices for parking almost always beat other competitors. Occasionally, however, is the a/c on the buses sometimes is not very great.

I love the Spot 2. It is always easy to find the shuttle. The drivers are generally very nice and fun to chat with. During the summer months they offer water on your way out. Great service and good people why not use them? Their app is great too. Perks after a few visits.

Very smooth process. Was quick and easy. Paid ahead of time, showed barcode at entry from my phone, was taken to airport quickly. On arrival it was super easy to find shuttle and they took me directly to my car. Showed barcode on exit. Wam bam.

I love the quick pick up and drop off on both ends. The drivers are polite and very helpful. But they are getting just like the airlines. I had to book a quick trip for a funeral and the rate was about $4/day more than I usually pay. I had

I have used their services twice and have been completely happy both times. The shuttles are available right away and take you straight to your terminal. The staff is friendly and helpful. I will definitely continue to use in the future!

I am surprised that I am writing a review of a parking place, but... We were impressed. The app is easy to use, the prices reasonable and the service excellent. Both shuttle drivers made me feel safe while they drove and were very kind.

Have parked here for years. This place was great when it was actually cheaper to park here that it is to park at the airport. It has always been around $10-12 per day. All of a sudden, it's $18-20 per day for UNCOVERED parking. I was

I've used The Parking Spot 2 several times when taking flights. The drivers are always helpful and friendly. The service is fast and efficient. I'll never park anywhere else. I've been completely satisfied with The Parking Spot 2.

from Tucson, often fly out of Phoenix - super easy to reserve a spot and great friendly drivers! Helpful with luggage etc - shuttles are prompt, hardly any wait just a few minutes to depart the lot and depart the terminal

Super easy to park, the bus pick you up by your car and the driver is super nice! No issues finding the bus on the way back from the airport either. I haven’t gotten this quality of service from any other parking company.

Looking in advance was so easy. As soon as you get there, they pick you up to get to the airport and they’re pretty quick to pick you up when you get return. Drivers are always very accommodating with luggage.

I returned back to my vehicle in perfect condition. The workers were very fast very courteous and thoughtful. We returned extremely late at night and there was no troubles at all. Payment was easily done also.

First time I've personally used a shuttle service for a flight and this place was great! Easy entrance using the QR code in the app, which also gives peace of mind knowing not just anyone can waltz in.

Simple and convenient. The staff are always friendly and helpful. We never have to wait long for any shuttle pick up. Their app makes everything even easier. Your reservation code pops right up to scan.

Our parking experience has always been easy, quick and convenient. The attendant there is always helpful and courteous. The parking fee is comparable with other parking charges. Thank you for being..

Always available spots. Near the airport. Drivers always helpful. Buses are clean. 24hour service. Very cost effective. Sales periodically. Used other services. Always come back to this one.

No matter if it's 5 AM departure or 11 PM arrival. The parking spot 2 always has a bus driver to pick me up no more than 5 mins of waiting. Too fast, too furious.

We can count on The Parking Spot to drop us off at airport timely. Always friendly and kind service with all personnel, from checking in person and van drivers.

Great service!! Simple and convenient. The staff are always friendly and helpful. We never have to wait long for any shuttle. Thank you very much.

Fast, efficient shuttle service. I miss the newspaper on entering, but I like the bottled water on exiting. Spaces are a bit narrow.

Shuttle is so prompt! Picks you up at your car and drops off at the car. Staff is friendly. I felt safe for myself and my car.

Great place to park, safe and secure. Quick shuttle service, drivers were great, helped with the luggage.

Customer service is outstanding. Everyone goes out of their way to make your parking experience flawless.

They were on time they were polite and kind and very helpful. It made my trip a lot less stressful.

Very friendly staff, quickly got us back and forth from the airport and by far the best pricing.

We recommend very highly.Great service to and from the airport. Can't beat the price.

Always a great experience from arriving to returning. Employees helpful and courteous

These guys are awesome took care of us great service thank you