The Scuba Doctor Australia - Dive Shop

199 reviews

1/49 Peninsula Ave, Rye VIC 3941, Australia

www.scubadoctor.com.au

+61359851700

About

The Scuba Doctor Australia - Dive Shop is a Dive shop located at 1/49 Peninsula Ave, Rye VIC 3941, Australia. It has received 199 reviews with an average rating of 4.6 stars.

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Hours

Monday8AM-6PM
Tuesday8AM-6PM
Wednesday8AM-6PM
Thursday8AM-6PM
Friday8AM-6PM
Saturday8AM-6PM
Sunday8AM-6PM

F.A.Q

Frequently Asked Questions

  • The address of The Scuba Doctor Australia - Dive Shop: 1/49 Peninsula Ave, Rye VIC 3941, Australia

  • The Scuba Doctor Australia - Dive Shop has 4.6 stars from 199 reviews

  • Dive shop

  • "I have nothing but glowing reviews for this Dive Shop and team, they truly went above and beyond to make me feel welcomed and safe throughout my dive experience"

    "I only have good things to say about The Scuba Doctor Dive Shop! I first came into the store looking for a new set of scuba gear"

    "Absolute best customer service that I have ever received, not only from a dive shop but from ANY shop I’ve ever bought something from"

    "Had a truly great day diving with Mark and the crew! We were so well looked after from first enquiry to the end of the dives"

    "I worked closely with Mark and Hannah at Scuba Doctor for just over two weeks on a project where our team was diving almost everyday"

Reviews

  • Chelsea Cordes

I have nothing but glowing reviews for this Dive Shop and team, they truly went above and beyond to make me feel welcomed and safe throughout my dive experience. From communicating and answering a plethora of questions via email over seas months in advance, to patiently teaching me the basics of how to put my fins on properly in the water. I booked a night dive experience in early spring specifically because I wanted to try something I thought would be way out of my comfort zone. From the minute I arrived at Rye, Jess and Sam made me feel 100% comfortable. They helped me easily get to the dive shop and anticipated my apprehension of the cold water and properly fitted me with everything I could possibly need to feel warm, even lending me a personal item that would add a layer of comfort. Sam Glenn - Smith was my dive master and did an excellent job of communicating, managing my gear for me, and making me feel safe. I never once felt afraid or uncomfortable in the water which meant that I had complete capacity to enjoy my experience. It’s a dive experience like I’ve never had before and one I will cherish forever, I sincerely didn’t know how to tell him thank you enough at the end. I 100% recommend this business to novice and experienced divers alike, it was worth every penny I spent and the time it took me to get there.

  • Justin Chan

I only have good things to say about The Scuba Doctor Dive Shop! I first came into the store looking for a new set of scuba gear. The staff are friendly, extremely knowledgeable and honest; no upselling. They were patient and made sure that I was 100% happy with the gear. I had also previously ordered a strobe for underwater photography from the online store. When the strobe developed a circuit error due to a manufacturing issue, the amazing staff quickly recognized the issue, and promptly replaced it with a new unit, no questions asked. Recently, I also completed my drysuit certification with The Scuba Doctor. 10/10 experience! Will definitely be back for more dives with the crew, and I'm sure I'll be able to add even more positive anecdotes to this review. Big thanks to Mark, Sam, Hannah and Jess, you guys are awesome!

  • Stephen Searle

Absolute best customer service that I have ever received, not only from a dive shop but from ANY shop I’ve ever bought something from. Following my order online, within an hour or so I received a call from Sam regarding my order and assuring me they were on top of it and would be getting it over to me ASAP. He reconfirmed postage details and answered many of questions regarding other products I was interested in. As a diver who is only new to technical diving and equipment he did not make me feel stupid for asking new questions and gave me full, informative answers. Could not be happier with the service and on top of that the prices are the best around and they have a massive range. Will definitely be back to buy from Scuba Doctor very soon. I appreciate the level of service, thank you to Sam for his assistance.

  • Caitlin Adair

Had a truly great day diving with Mark and the crew! We were so well looked after from first enquiry to the end of the dives. The conditions at our first site weren’t ideal so Mark took the time to escort us to the next two dive sites. We were so thankful for the expertise and knowledge of the area and were able to find some gorgeous little critters (weedy sea dragons, nudibranchs, octopus, bull ray etc). The corals were so much more vibrant and diverse than expected! The team at the shop were so patient with us too, Sam made sure we were kitted out with gear properly and weighted adequately for cold water (we had only dived tropical). We are both looking forward to diving with the team again soon!

  • Sophy Crane

I worked closely with Mark and Hannah at Scuba Doctor for just over two weeks on a project where our team was diving almost everyday. From the very first email and call they were incredibly professional and couldn't have been more helpful - equipping divers with consumables, hire gear, wetsuits and whatever else decided to break whilst we were with them! Scuba Doctor is a wonderful shop, equipped with all your needs and wants, if they don't have something in stock you can be sure it will be there the next day or two. An incredible business that we will definitely work with again, thank you Hannah, Mark and Sam.

  • Thomas Winkel

I had 4 guided dives over two days with Sammy glen as my dive master. Can not recommend him enough, he was a absolute professional making every dive enjoyable. Finding animals I had no chance in finding by myself like the elusive blue ringed octopus hiding in a clam shell, was amazed he was able to locate one. Spending our second day diving flinders pier I spent the day mesmerised with the sea dragons, having spotted 10+ dragons it was truly a dive to remember. Anyone looking for a knowledgeable local dive guide you can not go pass Sam Thank you for the dives mate, will definitely be coming back

  • Bob Moors

Very disappointed with the online purchase... their website picture was not the product they sent me. They pictured the original model (which is very hard to come by) but sent me the new inferior model. I returned the product immediately only to receive a partial refund. So I am out of pocket for my courier costs and the amount they deducted all because the picture displayed on their website was not correct. To add insult to injury I have contacted them about this and they refuse to budge. Very Disappointing... needless to say I will not be purchasing anything from them ever again.

  • Maja William

I was recommended these guys from a friend before purchasing my video light. I'm not really a photographer, so had no idea what to buy. I also find researching incredibly boring and time consuming, and I have zero decision making skills, which makes purchasing anything a nightmare. Anyway, these people have a wealth of knowledge and always make my purchases easy (returning customer). They replie almost instantly with solutions, replacements etc. Can't recommend them highly enough. We have dive shops in Sydney as well, but I always order from this shop for mentioned above reasons!

  • Kylie

These guys are fantastic! Great variety of products, extremely competitive prices and very quick delivery. I placed an order on Monday and even though they let me know that my order would be delayed because of one of the products availability, I recieved everything just 4 days later. Hows that for excellent customer service especially in these busy times! Thankyou Scuba Doctor for making my Christmas shopping so easy.... I know there will be one happy husband on Christmas morning thanks to you .

  • emily may

Amazing dive shop! From start to finish our experiences with all the staff members at scuba doctor have been awesome. They’re super helpful with sharing information on dive sites and conditions, where to go to see the best marine life, and recommending and setting up camera equipment! Gear to hire is awesome, and everyone is super knowledgeable! Have hired great many times now and will only ever use Scuba Doctor for everything diving on the peninsula!

  • Marc Rigau

Excellent staff and close treatment that makes you feel at home. This shop has extensive dive gear and provides technical advice when needed. Their PADI diving courses might be higher than others. Still, it pays off for the small groups and overall experience you receive. Run by experienced locals willing to dedicate time to teach, share their experiences, and look after the dive sites. Best hiring gear and professional training instructors!

  • Darren L'Heureux

After not returning my call and me having to follow up, was quoted $680 for a single dive for two people, from shore, only needing to hire tanks, bcd’s, and regulators. Seemed ridiculously high to me, so I contacted Bayplay Adventures in Portsea. Did the exact same kind of pier dive, hiring the same gear for a total of $290 for the two of us. Less that half the price!! Great dive, friendly staff. Not sure what the dive doctor is smoking.

  • Peter McQuinney

Attended here on a weekday and got some technical advice on some technical equipment I had purchased from them earlier. I very much appreciated the time they spent with me and also the fact they had the extra parts on hand to achieve my objective They have a well stocked store of modern up to date equipment for all facets of recreational diving as well as technical and professional scuba diving. Wheel chair accessible, toilets onsite.

  • Daniel B

AAA I cannot recommend this store more highly, if you are just getting into SCUBA. They have been extremely helpful with my selection of Scuba gear being new to the sport and not pushing me to buy equipment that would not be suitable for what I wanted to do. Any Maintenance issues or questions I have had about my gear they have been extremely helpful and the turn around times for getting things done is extremely efficient.

  • Stefanie K.

Best dive ever! After diving in Indonesia (Raja Ampat & Komodo), Egypt, Phillipines (Apo Reef, Anilao) and Great Barrier Reef - this is my favorite dive. Sea dragons, sea horses, octopus, huge cuttlefish, port Jackson shark and a sting ray. What more could I want? Oh yeah, amazing photos!!! Thank you Sam, for an amazing day and the beautiful photos you took. Definitely worth braving the 12 degree warm water.

  • Spyhop Media

Not your average dive shop! Mark and Hannah went above and beyond for us when we were filming in Port Phillip Bay. And their exceptional approach to service is matched by their depth of experience, technical expertise and the facilities they offer. The Scuba Doctor is our go-to dive outfit for Melbourne and surrounds and our preferred online store for gear regardless of where we're diving.

  • Trent Donohoo

The real judge of a Company is not that nothing ever goes wrong - it’s how they respond when something does go wrong. An unexpected error with my online order - not their fault - brought immediate communication from them, with offers of ways to solve the issue, alternate items, and an immediate refund of the difference. Have now ordered twice and they’re excellent to deal with.

  • Jarrod Zander

My wife and I went to Scuba Doctor to kit ourselves out with some basic gear in preparation for our open water scuba course (mask, snorkle, fins and booties). Mark was very helpful and patient. He didn't try and upsell and was very much focussed on making sure that what we bought fit us well and was comfortable. A positive experience for sure. Would recommend.

  • brett gardner

Having been diving for more than 20 years and in various parts of the world, I have never had service as brilliant as that of the Scuba Doctor Team! Mark and his team go above and beyond with excellent, honest service. Whether you need gear rental, servicing your gear, a dive course or just a chat for local advice, you can't go wrong visiting the Scuba Doctor.

  • Raúl Berral Rejano

Outstanding service from Scuba Doctor. I am extremely grateful for sharing with Scuba Doctor staff such an important moment that was the underwater proposal to my fiancé. Their service and help before, during and after the event was unbeatable and I would choose them again. Thank you so much for your time and kindness. I would never forget that day!

  • Jake Lock

i bought a prescription snorkel mask with a time restriction and the service was exceptional. the mask i originally wanted wasnt in stock for another few days, but the team offered a suitable alternative so that i could get it quicker. with express post. I received my mask today, took only two business days, and the mask is a great fit. very happy!

  • Mathias Ögärd

We basically just rocked up to the shop and got so much help with all of the gear that we needed for a boat dive, they also gave us awesome tips for local shore dives where we instantly went and got to see some amazing wildlife! Wonderful team, Thanks to Sam and Hannah, you guys are great! Looking forward to coming back, cheers!

  • Matthew Hollingworth

Ace service as always, the people who work there are fantastic. One bloke (think his name starts with an S?) Is SCARY good at his job. Like scary to the point I had to run away screaming, I'm still shrieking like a banshee writing this review. Remembers the product codes OFF THE TOP OF HIS HEAD. If I could give 15 stars I would.

  • Amy Derksen

I ordered View prescription goggles online for my husband, who has a pretty extreme prescription. Swimming his entire life, he says these fit better than any goggles he's ever had, the correction is fabulous, and the ability to switch out nosepieces made them perfect. Arrived quickly. Happy customers.

  • Ben Hamlin

The best customer service and oriented towards serious divers (not only newbies). they have great info on their website about the various sites in the area and one of the best local guides I have had the pleasure of hiring (Sam Glen). I came for UWP and could not have been happier with my experience.

  • Sean Grant

Emailed me a week after purchasing online to state they do not have the item in stock. When contacted by phone first they blame their website not being linked to inventory stock levels, then blame covid by saying only 2 staff work there. Would never buy from this mob again. Lost my future business.

  • Carl

Amazing service from the Scuba Doctor team. Possibly the best online shopping experience I’ve had. Very timely communication & updates on order status, from notification of despatch to delivery was next day. Products arrived well packed and exactly as ordered. Extremely happy. Thanks guys

  • Barb Young

Mark was incredibly patient and helpful in assisting us with our wetsuit requirements. Thankyou Mark - we are happy customers and would not hesitate to enlist your advise and assistance for any future needs, and of course recommend Scuba Doctor to anyone who is looking for new gear.

  • ­Santhosh Kumar

My goto scuba specialist, Mark and Sam are amazing in terms of their knowledge and recommendation. Anthing and everthing you need for your scuba you can find it here. They have wide range of scuba gear and accessories. Rest assured you are in good hands when you want to try and buy.

  • Aaron C

When in just to browse the shop, and met Lloyd, the owner. Really wonderful person and has lots of great advice for the area as well. You can tell that the customers that were in there or return customers, and value his service. Prices are reasonable, and it's worth the walk over.

  • Juanita Brokas

I have ordered online many times, and always had really quick service, with items arriving surprisingly quick! When something hasn't been available, they have been quick to communicate, and it is sent as soon as possible. Can't recommend these guys highly enough.

  • B Miller

5 star service and experience! Mark and Sam went above and beyond making sure we saw the sea life we wanted to see, planning days, tidal times and dive sites to accommodate. Look no further for a dive shop and dive guides in Victoria. Go diving with these guys!

  • Shannon M

They had amazing selection of dive gear. The bloke was really honest and filled my tanks without needing to do a hydro. Explaining the full process and the fact that I can get them filled up until the date on the bottle. Really helpful. Highly recommend.

  • Tim McGrann

Extremely impressed with how quickly I received my order, with everything going on I was prepared to wait around 2 weeks but it arrived within 3 days! Plus the extra gift in my package was a great touch. I'll definitely be using ScubaDoctor again

  • John C

Needed an adapter to fill a customers tank. Ordered at 3.30 in the afternoon and paid the extra for Express Post. Package arrived at 11.15 the next morning. Absolutely outstanding service. You guys are awesome!!! :)

  • Peter Barras

Great group for gear and guided dive. Sam was very helpful, prompt with communication and fun to dive with. Gear was in good condition. Dive itself was off Blairgowrie pier and really enjoyed seeing the crabs.

  • Pooia Lalbakhsh

These guys are welcoming, helpful and professional. The prices are responsible, as well. There is a cap park at the site that you can park your car. They have a good variety of stock, from different brands.

  • Tony O'Connor

Mark was very helpful and patient whilst he ensured l got the right wetsuit for my needs. He made sure the fit was right and his price was good. I highly recommend this business and l will shop there again.

  • Keith Grima

Sam was great - expert advice, clear and efficient information. Quick service to meet my deadline. Great level of communication. Excellent value for money. I will recommend these guys to anyone who asks.

  • Jordan Schuringa

Best dive shop in Melbourne. The guy who helped us out was super honest about what we were purchasing and was very knowledgeable. Will be recommending to anyone who is wanting gear! Thanks again.

  • Neil Turner

Friendly down to earth staff! Very helpful and great prices! Bags of knowledge, especially in underwater photography which is helping me greatly! Looking forward to going back there …

  • Rod Ennis

Excellent service from the Scuba Doctor team. Ordered a dive computer with a short delivery timeframe. Team moved heaven and earth to make sure I had it before the trip! Definitely reccomend!

  • mark

Can recommend without hesitation. I completed a much-needed refresher course with Mark Green, I will definitely be diving with the Scuba Doctor team again. Highly recommend.

  • elodie camprasse

My partner and I love Scuba Doctor. Staff are very knowledgeable and always give great advice. Great for quality equipment and UW photography. Great for air fills too.

  • J B

Great friendly service good pricing and very fast shipping! I needed some last minute items, Sam was great with organising my order for fast shipping. Many thanks!!

  • Laura H

Amazing service and super friendly staff. Their advice on equipment is very professional. They are flexible and creative for unconventional requests. Thank you!

  • Joanna Chng

Had an amazing time at Rye and Blairgowrie searching for nudis - I was very well looked after by Mark and his team. Thank you for the 5 star service!

  • Postcode 3000

Most helpful and friendly staff. Showed great knowledge of products and places to dive/snorkel. Top quality gear.

  • Jim Mitso

Great team, got me my fins, now I can open water dive, highly recommended and very professional group.

  • Marissa McNamara

Amazing customer service, they helped me get my underwater rig set up for my Olympus TG-6!!

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