After my experience at this store purchasing a Sony bluetooth speaker that was defective this will be my last transaction through the Source. After asking the sales person to help me find a product, he was helpful landing on the Sony "SRS-HG1" bluetooth speaker. I actually asked about returns as the product was extremely expensive for similar products on the market and wanted to try it out to be sure and was told with the receipt I had 30 days. My biggest mistake was not doing the proper research on the product, because after researching, this speaker was not a good product for the price. It then ceased to work little after only a month, it wouldn't turn on and when I went to return the product they refused to return it because I did not have the box. I actually had the receipt and the product looks brand new and has barely been used but was defective. They were very brief and refused to do anything about the product insisting I speak to Sony. When asked why the box is so important the reply was that Sony, the manufacturer would not accept the product back from the Source without the box. However, after speaking with two representatives at Sony a supervisor informed be that this was simply not true. Perhaps they got their wires crossed, but as a young student who chose to splurge to buy a nicer bluetooth speaker, this will be my last interaction with this location and this company in general. Quite frankly, if a company chooses to treat their customers this way, why deal with them? They're a dime a dozen and with service like this I wouldn't be surprised if they're out of business in a couple years. I'd much prefer dealing with the friendly customer service oriented company Amazon or Apple, who despite ridiculous policies they put their customers first period.

We live in a time when customer service is thought to be dead. It isn't, you just have to shop at the right place, and let me tell you - this location *is* the right place. I live 2 hours away from Kingston and had to drive there two days in a row to deal with my Rogers cell phone which never got solved. I was frustrated and felt defeated when I walked into The Source to seek advice from an employee named Jacob. This young man made miracles happen for me and totally saved me from driving to Kingston again on Monday. This man and his manager were both amazingly friendly, helpful and impressive with their knowledge of products. As a matter of fact, Jacob was so helpful that I ended up cancelling my service with Rogers and got a much better phone, plan and deal through him. The customer service I received was legendary and I was so impressed that I bought a bag full of stuff while I was able to have an expert walk me through what I needed to meet my Youtube streaming needs. I absolutely can't say enough positive things about this store and it's employees. The service was straight out of the 1980's... remember the good old days where they used to clean our windows and check our oil while pumping our gas? Remember when grocery stores had cashiers that carefully packed your items into free bags before helping take them out to your car? Yes, the good old days where "customer service" actually meant something and employees truly cared... well, that's the level of service you will receive at this location. Please, whatever it takes, do not let Jacob leave, ever, he is amazing at his job and I can hardly wait until I need something to see him again. 10/10. I wish there was more I could do for him because a good review just doesn't seem like enough.

We had the experience of a lifetime at the 945 Gardiner’s Road in location in Kingston, Ontario. We met and were completely humbled by your employee, Jocelyn Switzer. We are Veterans On Wheels (VOW) and I’m going to paste a copy of the post my wife did after we left on our organizations Facebook page. VOW had gone mobile and headed to Kingston after Jan, a WW2 veteran’s daughter, Cindy Burton, from PEI reached out to us that her fathers home was not safe and had tripping hazards etc. she had already paid a scam repairman to leave holes in the floor, etc. “Scott and I have struggled here the last few minutes to try and come up with the words to explain an experience we had this evening. It was the end of our first day here. Jan’s daughter, Cindy Burton, wanted a tablet for her dad so they could communicate. Cindy had ordered one and had never received it in her hands. We decided we would get one and install it for Cindy. So we stopped at The Source store to buy one and asked at the till if they had any veteran discount, etc and told them our story while we were chatting. At the end I went to pay and this amazing lady said she paid out of her own pocket. I couldn’t believe it. Scott and I were overwhelmed with her kindness. The picture below is a lady we have known for only 5 minutes in our entire 50 plus years BUT has impacted us profoundly. THANK YOU ❤️❤️” The entire VOW team, Jan and Cindy are forever grateful to Jocelyn. She showed us all that kindness and generosity has an huge impact so many people. THANK YOU SO MUCH JOCELYN!

In this fast moving world of ours people are very quick to complain about a negative experience, but seldom do they take the time to compliment a job well done. This e-mail has to do with the latter. Fortunately, today I had the opportunity to meet David Shuter (Store Manager). I am a senior who is not tech savvy by any means. I came into the Source with my cell phone which my cat knocked into the dish water. To say the least I was distraught. Thank goodness David was there willing to go beyond his call of duty and help me in every way possible. He is extremely knowledgeable, personable and polite. David was able to restore all the information from my water logged phone to my new phone. While he was doing this he kept a positive attitude and used his wonderful sense of humor which certainly relieved my tension. It took a very long time for all the downloads so David suggested I leave, have a coffee, relax and return within an hour. When I returned everything was completed, I was thrilled. It is without hesitation or reservation that I commend the Source for hiring such a caring, knowledgeable, understanding and tech savvy individual. Today, David proved to me that the customer certainly does come first. Thank you once again David. Sincerely, Christine Foley

I went into this fine establishment for help with my computer storage. Myself, being a novice and having no prior experience with computer related stuff. Jacob helped me and walked me through various processes for things of this matter. He was very professional and incredibly knowledgeable in his field. I applaud that fine fellow for being such a great overall guy and very helpful in matters like this. To the management of The Source in the Cataraqui Center located in Kingston Ontario, Canada.. Jacob deserves a promotion OR a raise OR BOTH!!! Jacob could have taken advantage of my lack of knowledge and scammed me. However, he was very helpful and sincere. I recommended him to many of my friends and family in the Kingston area and I will return for more help. Signed, a happy customer, Roy Savard.

Not very happy with customer service. I purchased a pair of headphones for my pre teen for Christmas. I discussed different ones with the sales person at the time. Not once did anyone mention to my that if the box was opened that I could not return them. Well guess what , my pre teen did not like them. I was going to return them and get different ones that he did like. But I can't return them, even though he did not even put them in his ear because the box was opened... So I guess I will be taking my business elsewhere for new headphones. I don't think I will return to The Source in the future. Had the sales person been up front with me, I may have a different opinion.

Beyond happy with my experience. Went in window shopping for a new tablet. It was cheaper than Walmarts current sale which was amazing, upgraded my phone and got a free screen protector !! David the manager was so helpful and cheerful. He explained that he was having a very awful day in general, yet I’d never know if he hadn’t told me. He was the happiest guy and even stayed 2 hours after close to help me out. I felt so bad it took that long but he didn’t seem to mind. Definitely going there for my next tech item, can’t beat the service or prices !! Thanks again David!

The employee that was helping us was very knowledgeable and polite and he did a very good in assisting us to find what we were looking for. However while we were cashing out the store manager became very rude and unprofessional towards the employee assisting us, and to top it all off she was on the phone so whoever she was talking to on the phone and the three employees along with all the customers in the store heard her. Thus is not the first time I have seen this behaviour from this manager. The district manager has to do something about her.

Went in yesterday to pick up a copy of the new assassins creed mirage and they refused to sell it. at first i said id like to pick up a copy and they instantly didnt even know what the game was and said they didnt have it in stock. I then showed them online that it said it was available for pick up at their store and they went to go check in the back. They then came out and said they can not sell it to me and would not give an explanation why. Went somewhere else to buy the product.

Great customer service! Always very kind and lovely people whenever I go in! I recently got the IShieldz phone glass protector through limited warranty and being someone who doesn't trust myself to do a good job of applying it, I went into the source and asked them if they would be able to help me apply it despite not buying it within store, and they were willing to do it for me, so I greatly appreciated it! Overall, good company and good experiences :)

I have been to this location several times since moving to Kingston. They have gone above and beyond in assisting me from buying Christmas gifts, to upgrading celular service, and even adding home internet services (all thru Bell). Staff is always friendly, attentive, and willing to assist clients. I will keep going back to this specific store for anything related to my mobile and home internet services. Can't recommend them enough!

4 stars because they are clearly understaffed and it took a moment for someone to help me. Came in recently looking to purchase a wireless speaker. While browsing Zaph kindly came up and asked me if I needed any assistance. He was extremely knowledgeable about all the product offerings within the store and felt inclined to purchase a UE speaker as per his recommendation. The speaker is great, thanks so much for all your help Zaph!

Worst experience i have ever seen. They are very rude to their customer when someone tried to exchange something. Moreover, totally bad impact on me as well as my friend. I advice you to not to go any store of source, especially cataraqui centre, because they don't have manner how to talk to their customers. Even, when someone trying to explain their problem, they called it arguments.

Very bad experience i have ever seen in my life. are not good in operating any kind of product which u buy from their shop. They have really a very harsh attitude with the customers, specially which is at catraqui centre. I prefer all of u to not to go their bcz i have already suffer from a very bad and annoying situation.

Absolutely excellent service. The gentleman who helped me was very well versed about the product, was very kind and efficient in presenting the information, especially as I am technologically inept and left me totally satisfied with the product and the price that was lower than I had been paying previously with another company. Thank you again for your incredible service Mr. Spachman.

I recently went in there to purchase an adapter for my laptop. It took a bit of explanation to get to what I needed but we figured it out and I got it at an amazing price. The only downside is the constant inquiry about my phone plan and internet provider. I realize they are required to ask this and it is no reflection on the employees themselves, but on the company.

The team at the source were able to hook me up with a new phone and a great deal after my phone died on me. Great customer service and very knowledgeable regarding current market offers. They ended up getting me a better plan, additional accessories with in store credit and lower price on monthly payments. Would highly recommend if you're looking for a new phone

THE SOURCE STORE in the Cataraqui Centre in Kingston Ont has the best staff of anywhere I have ever shopped. They took the time to work with us both explaining all procedures and were not at all concerned about anything but making sure our day was made special for us. I would highly recommend anyone go to this specific store for any item. Best to David manager)

Very bad service experienced ever. Didn’t provide enough information regarding the product at time of purchasing. When, went to return the product only because it wasn’t fit me, their polite and convincing selling behaviour turned into rude and stubborn behaviour. I spent huge amount to buy my dream head set but it turn into worst experience.

Very bad attitude. Customer service representative not interested in customers. Looks like just wants to brush off customers and collect paycheck. They need better hiring and filtering processes. The employee didn't even seem trainable since he didn't seem interested in improving himself. Don't waste your valuable time in making a trip to this place.

Jocelyn was EXCEPTIONAL in researching my questions and providing answers to my questions regarding Bose noise cancelling headphones. Highly knowledgeable Professional Friendly Courteous Helpful Patient Thorough She is a true compliment to this stores professional team with her excellent customer service skills. My compliments... Gary

bought a bluetooth speaker from here and thought i was never going to be able to leave. i wanted to get in and out as fast as possible and they tried to sell me a phone plan AND and internet plan. made for one of the lost annoying buying experiences I've had in my life for such a small purchase. oh and the speaker was already opened

I went to the source to get a new phone and Jocelyn the associate was very friendly and knowledgeable about helping me get a new phone with virgin! She even stayed late after her shift ended to help me make sure my phone was all set up properly. Great service and was fast. Will definitely be returning for other electronic purchases!

Purchased a glass screen protector for my new iPhone XR. Lady offered to put screen protector on for me, which I might as well have just done myself. Bubbles in screen protector & scratches all along the back corners of the phone due to how harsh she was trying to push the bubbles out. Very disappointed overall. Would not return.

Like the EB Games of electronic stores; greasy, obnoxious ultra-nerds acting like gods because they have finally obtained the knowledge that mere mortals may only strive toward: there are, in fact, SEVERAL different lengths of USB cable. Go literally anywhere else. Go to the Hock Shop, just don't give these people your money.

Savannah was awesome! She was friendly and helpful! I purchased a 50 inch Samsung and a 55 inch LG television and loved her suggestions! The entire staff that evening was great as well throughout the sale! Thanks Savannah! Once Bell Fibe comes to my neighborhood I'll definitely be buying that service from Savannah!

Helpful, knowledgeable staff and a clean store. I can get what I need even if I don't know the name of the accessory or product. I explain what I need it to do or what it does and they know what I need. They also are really good at explaining things so someone who isn't that tech savvy can understand.

Had issue buying iPhone 14 pro max with other shops, Happy to visit the source , I got my iPhone 14 pro max with lots of other benefits. I like the the customer service of source , specially KRITARTH one the customer representative , he help me to get what I want. Overall had awesome experience…

Smart, friendly , helpful staff. IT is a typical store for what it carries, what they can offer is wonderful service. Even when crowded, and almost closing. Transferred all the data from the old phone to the new one, listened to what I wanted and only gave advice when asked for it. Thank you .

Had an issue with a pair of wireless ear buds, despite the somewhat ambiguous product warranty the staff member (wish I had gotten her name) took the time to help resolve the issue and make sure that if the issue came up again it would be easily solved in the future. Very thankful.

THE SOURCE STORE in cataraqui center kingston have a nice and kind staff. They give me a lot of offers about the product that I am going to have or the things that i needed to. I recommended this store to everyone who wants to buy a new phone, data plan or any electronic devices.

A polite and helpful manager. I had bought a phone and an simcard offer plan from Barrie and it had been suspended. Despite the fact that it was not his responsibility, he spent a long time at the end of the day and kindly solved the problem. He did a big favour to me.

The manager Emily was such an angel! She helped me with an issue I assumed could not be solved, she was so helpful and patient. She relieved such stress for me and saved me hundreds of dollars. I cannot say enough how amazing she was and excellent at her job she is.

Dave was awesome, gave me a great Black Friday deal and managed to hookup my phone plan super quick, even when he had his hands tied on one of the busiest days of the year. Sweet dude who knows his stuff. If you wanna get electronics, get them from here for sure!

We had excellent experience with the The source all staff but Working with Robin was unbelievable as he explained each and everything in detail which was really impressive and i strongly recommend to anyone to come the source Kingston for your electronic devices

Went in today to get a new phone and trade in my old one. The man working was the only one there, clearly short staffed but he went above and beyond to help not only me but everyone else in the store. He was extremely knowledgeable and helpful, great experience

First time in the Source and YOU have to go! It’s the cutest little spot with all the back to school needs! The service we received was so amazing and we will definitely be back again. David and his team made us feel welcomed and gave us an amazing experience.

D and J finally solved my data problem on my phone. Folks in Dundas set me up with 50 GB to power a hotspot north of Kingston.Somehow it never worked. D and J replaced the sim card and made some phone calls. Now I have data, partial rebate refund and internet

I had an amazing shopping experience and thanks to that wonderful sales person Sam Gottlieb. He helped a lot and in selecting the best earbuds for my son. Extremely amazing person he is, and he definitely deserves recognition. Keep up the good work Sam!

I am so impressed by Komal and Robin. Komal spent extra time and went above and beyond and found better available plan than the Bell store. David was patient, pleasant and informative and spoke over a call to help. Everyone seemed truly happy to serve.

Unfortunately I'm locked into a cell phone deal that wasn't explained to me correctly and one employee working here alone with 5 customers backed up not counting the ones that have left. I won't be here again . othemployee working alone.

My iPhone went to black screen and I went to bell first, where I wasn’t able to get a solution. Then I brought it to the source and I believe his name was David who helped me out and fixed the phone. Great customer service, thank you!

I am extremely happy and surprised by the wonderful help and service that was given to me by All the Staff at "The Source" electronic store located in The Catarqui Mall in Kingston Ontario. Upon entering this store I was greeted by a

This evening i went into the Source at the cataraqui mall in kingston ontario and I the associate named Kritarth was so helpful and made sure to explain things. The whole times with a smile on his face. Great costumer service!!

I had a great experience shopping at source. Robin was very helpful and gave me a really good deal. 10/10 recommend this place if you wanna buy a phone. The manager and the other employee Manthan were extremely kind as well.

One of the best experience over here with Robin as my customer executive dealer. Was having a trouble in activation and credit check but he did his best and resolved and finally I was able to get my iPhone. Thanks to Robin

the salemen are knowledgeable specifically Robin who provide best deal about anything you want to buy. the after sales service is good as well. Would recommend buying electronics from them rather than any other store.

Today I had a grear experience at the source kingston. My bell account got suspended and Robin helped me in restoring my account on his day off and spent 1 hour dealing with customer care. Highly recommended.

Don't waste your time at this store. The staff bluffs about everything and the fact is that they are still under training. If you want to experience the worst customer service, this is the store for you.

Thank-you for the wonderful customer care experience to the team at The Source in the Cataraqui mall. I had an issue with my Fitbit that was given as a gift & they replaced it with a new one. Thank-you.

Staffs are willing to offer their help if you are looking for something. Great to talk to, polite, approachable and friendly. Very knowledgeable in the products that they sell. Keep up the great work.

Nice store but like other locations they no longer stock the electronics that they use to when they were called RadioShack. Miss being able to shop and get Mico switches, wire, connectors and such.

Very helpful and knowledgeable staff, especially the staff member who helped me, who offered a few suggestions as to where I might find what I was looking for, as they didn't have my specific item

Manthan at the Source Kingston is the "go to" customer service personnel. He is very patient, kind and helpful. Thank you be Manthan for your very thorough and efficient help. Blessings!

The store is amazing so as the people who works their. Buddy named Robin and the sweet lady Jocelyn helped me to find the perfect phone with a great deal. Five star rating.

Excellent product knowledge by Erik!! Thank you so much for helping me with the wiring issue. Looking forward to my visit again. Keep up the great customer service …

Great place to get any electronics you need and many phone accessories. I required a special attachment for my phone for the ear phones and they had it. I'm impressed.

Aaaaaabsolutely the best experience I have ever had at the Source and even the Cataraqui mall in general. David and Manthan were the peak of professionalism.

The manager or owner was very condescending towards me and my wife, we also showed up 35 40 minutes before closing to discover the store was already closed

I really appreciate Damien and komal going an extra mile to help me with the purchase of an iPhone 14 pro max. I really appreciate the dedication they had

Jocelyn was a great customer service !! I got my hard drive and she was very knowledgeable and able to help me thank you , and she was so sweet !!

The associate who helped me was incredibly kind and knowledgeable. I was greeted by the manager who was equally amazing! Overall great experience!

The best service ever I got from robin he explained everything veryy well and good vocal skills and communication with us great customer service.

Excellent service by Robin and Kritarth. They gave us very good deal which was in our budget also they treat us like our brothers.

Service was superb very friendly and efficient I will definitely be back the manager David was extremely informative and helpful

Ordered something online, go to pick it up in store and they are closed due to maintenance issues. What a complete waste of time

David store manager is fantastic. He had left for the day and came back into the store. This type of customer service is amazing

Ask clerks if they had a particular item even showed them a picture. Was directed to an entirely different and non related item

The best service from the boy named Robin he is working really osm and hardworking. All and all thanks I really appreciate it

David is very helpful. He will show and provide with the better deal than the one which you think. Good supporting staff.

David was super helpful in finding the right phone and provider. Couldn’t be happier with the incredible customer service

Robin and kritharth were very friendly and explained everything well. Excellent customer service!! Highly recommended.

komal was amazing. She helped me with everything I needed and got me a very good and cheap plan to buy my cell phone

The guys, Robin and Manthan, really were so helpful in setting me up with a new service provider. THANKS.

Spent the day at the Source. Super great service with Kritarth. Recommend the Source with a 10+.

Amazing service by Robin and Kritarth. Very helpful and gave a good guidance about every stuff.

Great customer experience! Robin Singh and David were really helpful in finding the best plan

Great customer service, Sam was very professional and helpful. Would definitely recommend!

A bit overpriced, but they stock a lot of the newest tech. sometimes there are good sales.

Excellent service by Robin. Got my sim ported and got an amazing deal. Highly recommended!

Salesman was great looked up my Virgin percentage discount and was a pleasure to deal with

I just had the best service ever. Komal was so patient and professional. Thanks so much.

Excellent customer service. Thanks to David for helping with my phone Esim transfer.

Kritarth helped us a lot with getting the best deal possible on the best phone.

Horrible manager. Not only is he rude to customers, he mistreats his employees.

David and Robin are awesome. They helped me out a lot finding the right product

It was a great experience with kind hearted person kritarth really appreciated

David and his coworker were very great at helping me with purchasing a phone!

Very helpful and knowledgeable staff. Great place for deals and electronics.

Best service and really friendly staff thanks David appreciate all your help

I just bought new phone and smart watch. Thanks to komal, she is the best.

Amazing service by the associate Robin. Great deal and quick service.

Excellent friendly and helpful service! Thank you David and Robin!

David is awesome! Grrat customer service skills - super cheerful!

Good prices and warranty. Bought my last Samsung TV here.

Pretty knowledgable guys, Robin especially. Good service.

Robin and jocely and david are extremely help full.

Kritarth thankyou for helping me with my phone.

Awesome service by robin best deal best service

Great crew, would recommend buying from here