I went to this store to mail a package on May 25th 2023,the manager Daisy was the one who collected the package and that will be her first time of sending my package.However,this package got lost in transit and an investigation was submitted on June 7th,the store manager cancelled my investigation on June 8th,i called the headoffice and they told me the investigation was cancleed.I went to the store and she denied cancelling the investigation.however,another investigation was submitted and it was also closed without a claim.I later went to the store as i was directed to do so each time i called the corporate office,and the manager said i do have a case because i do not purchase an insurance for my package and as such she can notbrefund me.This was a goods worth $1135 usd and i was told that because i did not purchase an insurance i will not be refunded and she even called a police on me yesterday. Stay away from that store as they are all bunch of thieves with no empathy.

I have sent package from Canada to India, They charge me 267.71 CAD $ and the valuables which I sent in the package cost only $172 and they didn't provide me any information that when package will go to India receiver needs to make a payment. Now when package reach at india they are again asking for 200$. I mean 172 $ stuff I am sending and just to send I am paying more than double the amount. Does not make any sense. UPS garbage service and even though tried to contact the UPS International shipment resolution she told me she will get back to me once she got the info why they are charging so high. Did not hear anything back from her and tried to call back she is not even bothered to pick up my call. Not recommending to anybody. Not an option to select 0 star would love to give 0 star to UPS. DHL far better than them

Called in to find out what details I needed to bring in order to pick up my package. The lady answered the phone but then told me to wait as she helped others in the store. She didn’t even put me on hold while I waited, instead she must’ve just put the receiver down and helped customers who came in. I could hear every word as she took customer after customer until 7pm hit and I then I could hear her humming and closing the store. I said hello multiple times and got no response. I’m a bit annoyed and shocked that a business would just leave someone on the phone and not pick it up to apologize for the wait or any sort of response. I finally ended up hanging up as I had waited for 15 minutes for her to pick the phone up.

Daisy from this location just recently shipped me a vintage Marantz 6300 turntable. No original box. Now if you know anything about shipping a turntable without its original packaging it needs to be packed right or its not arriving in one piece. I told them the things that needed to be removed for safe shipping just in case the person packing it had no idea what a turntable was. From start to finish. Friendly & professional people. Price was just fantastic for the job they did. This was another GREAT packing job from a UPS store. It was packed better then if it was from the manufacturer in its original box. So just wanted to say THANK YOU! They set a precedence for proper shipping of a delicate item. Cheers!

I attended at the UPS store today to have some documents scanned on an urgent basis. I had called before attending at the store and spoke to Daisy. She was wonderful and very helpful. I attended at the store and was greeted by Daisy in person. She was amazing and very helpful. I had many pages scanned and it only took less then 10 minutes from in and out of the store. I was in a time crunch and this was just a fantastic experience that took the stress off of me. Thank you Daisy for being so efficient, helpful and kind. I will return whenever I have mass amounts of scanning or faxing or have any other need that your UPS store can facilitate. It was a great experience.

I recently moved back to Edmonton and have had to use some of the services that the UPS Store offers. I began going to the 9218 Ellerslie Road location. All the staff there including Daisy + Sarab are extremely knowledgeable and offer genuine customer service. They are very helpful. Later, I went to a store near my home and had a disappointing experience; I will never return to the Mill Woods location. I have since returned to the UPS Store on Ellerslie and continue to be impressed with the employees there.

The old lady just throw our parcel in ground from top of counter, just I refuse to touch parcel after they scan, I believe after scan she needs to take package, it’s not even heavy, as we dropped off this location our all company package. Will no longer be there. She was on phone and very unprofessional. I was there not first time ask your all staff they always told me put on dolly as they said you guys have portable scanner so I am just following those steps.

Stopped by this location last night at about 6:50pm, 10 minutes before closing. The person behind the counter was very helpful and patient, as I still needed to complete the shipping form. She also gave advice on how I could save $25.00 in shipping fees. I would never have know and would have paid the additional charge, as this package needed to be shipped ASAP. Excellent service. I will be returning to ship more Christmas presents today.

I was expecting a package from Telus through this UPS . They called me around 6.45pm told that I should pick up my stuff from their store. They didn’t even contact me to deliver the package to my home.I personally having a busy schedule though out the week. There is no way that I can make it to their store during the business hours. Disappointed. Strongly not recommend.

Their service is very slow. I shipped a parcel on Tuesday and was told that it will be delivered by Friday. On Saturday I tried tracking it and their website doesn't show any update. I call the store and they told me that they can't do anything as parcel already left the store and I have to contact customer support for more information.

I will only use this UPS. I pass by a few UPS stores to go home and when I need to mail a package I will only go here. Store is clean, it's always easy and painless, the owner is the nicest lady you have ever met and I always get amazing service. She really goes above and beyond. I would recommend …

Great and timely customer service. UPS has reasonable shipping rates with timely delivery compared to other carriers. At this location, Daisy is helpful and knowledgeable as store manager. My experiences are great so far with this location and UPS in package deliveries.

Such a great experience at this location! Had issues with Canada Post so to deal with someone who knows what they are doing, answered all my questions and I left feeling confident my package will be safely delivered was fantastic! Will definitely use them again!!

I had an odd item that I had to ship and Daisy walked me through it all! She found a box that it would fit in and made the whole process so easy. I was really impressed with her and her staff. VERY professional and friendly. I will always ship from here now.

Need a box so I can get my mail forwarded when travelling. The staff were very helpful getting me the best price, and options on sending my mail to me! Very friendly staff. Also got some mail forwarded, Daisy was fantastic going above and beyond help

I should give zero for this store , terrible old lady working return so many customer at the same time on the phone all the time , if she is owner then UPS good luck if she is worker then fire her please then people will stop going on this location

Daisy has always been my go to for business cards, shipping quotes, etc. Anything post related she is an expert, extremely efficient, hard working, and easy to deal with. Daisy will have you covered no matter what. I highly recommend.

It is very welcoming and respectful business! I printed some documents here at the store. The quality of the printing is fabulous and prices are competitive with their quality. Will do business again. Well-done!

It's been said before but I'll say it again, Daisy and Kyle are fantastic. Really helpful and kind, you can tell they know the shipping business very well.

This UPS store is great! The lovely lady at the counter was patient and answered all of my questions. Come here if you need packages delivered!