Tim Hortons is a Coffee shop located at 11103 Ellerslie Rd SW, Edmonton, AB T6W 0E9, Canada. It has received 497 reviews with an average rating of 3.5 stars.
Monday | Open 24 hours |
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Tuesday | Open 24 hours |
Wednesday | Open 24 hours |
Thursday | Open 24 hours |
Friday | Open 24 hours |
Saturday | Open 24 hours |
Sunday | Open 24 hours |
The address of Tim Hortons: 11103 Ellerslie Rd SW, Edmonton, AB T6W 0E9, Canada
Tim Hortons has 3.5 stars from 497 reviews
Coffee shop
"Good Timmy's"
"Something is definitely wrong with this branch and how their food is been processed"
"Ive visited this drive thru about once a week since I've moved into the area"
"This location is awful"
"I don’t think I’ve ever gotten an order right at this location"
Good Timmy's. Pleasant experience, the twins actually remembered me after the Germaphobe covid. Their dad the owner is a big Oilers fan. He always had a big smile . Their staff is pleasant, drive through staff is understanding, even if it was my bad they made it out like the inside was to blame. Great customer service. Not all Timmy's are as cordial.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Parking
Lots of parking
Kid-friendliness
Hey, it's Timmy's kids old or young can get their Timmy's fix.
Wheelchair accessibility
Ground floor entrance power doors to accommodate
Something is definitely wrong with this branch and how their food is been processed. I just left there and couldn’t turn back. I asked for habenero chicken wrap, medium hot chocolate and Tim’sbits. The chicken wrap was horrible. Nothing like what I had in other branches. I requested for the slow cooked chicken wrap but was give another thing entirely. The Timbits smell really bad but tastes right. So where is this horrible smell from. I don’t get it. This is not the first time they will give me something that’s different from what I paid for. Please, quality control team needs to check that branch out.
Ive visited this drive thru about once a week since I've moved into the area. 90% of the time, they have either messed up an item that I ordered (if I ordered more than two items), or they've forgotten that I had ordered something and had to make it once I was at the window. My average wait time, whether it's busy or not, feels like 4-6 minutes - after placing my order in the intercom. I'm writing this because my girlfriend also has had the same issues recently. I've tried to plan my trips for coffee runs to further locations because of the service here. I would recommend the same to anyone else!
This location is awful. I asked for the gingerbread latte made with regular milk and then I got to the window and they said “we are just waiting for your oat latte” and I said “I requested regular milk” and they didn’t say anything but when I got my drink it was clearly not regular milk, or if it was the latte is absolutely disgusting in general and wouldn’t ever recommend. I also asked for a simply sausage breakfast sandwich and I got (and I guess paid for) more than just simply because there was egg on it, when all a simply sausage sandwich is supposed to be is only sausage.
I don’t think I’ve ever gotten an order right at this location. Even this morning I went for a small ice cap and a plain bagel toasted with butter and somehow I end up with a cheese biscuit toasted with butter. How does that even sound the same?! Alot of the times they make my ice cup with chocolate milk when the word chocolate doesn’t even come out of my mouth. I stopped using this location for over a year because of the contents mistakes and I have been proven again this morning why I don’t go there.
July 23, 4:38 AM night staff. 2 girl staff just using their earphone. While in drive thru when ordering they are like is that all, when went to the window the don’t have their name tags. Just listening to music and being rude. I really wanted to talk to their manager for this so if you see this please check on those employees. Drinks were wrong, hair on timbits, why the heck 2 girls are not using hair net. Wow what a good way to start your day.
Food: 1
Service: 1
Atmosphere: 1
We went through the drive thru, I was amazed that the speaker was so clear to talk through. Normally you can barely understand what the heck the person on the other end is saying. The person serving us also double checked our order to make sure that it was correct. Very impressed with the whole transaction. I would recommend this store to anyone that not only likes the items at Tim Hortons but the clear and concise manner in which we were served. Way to go, keep up the good work gals and guys!
I will give them 0 if I could! This was the second time I was there for a farmer’s wrap “no bacon” sandwich and there was bacon in it! I told them specifically that “last time there was bacon in it, be careful that doesn’t happen again” and happened agaaaaaaain!!!!!!! And it is not just that! It is obvious that they have tried to remove the bacon from an already-grilled sandwich and replaced it with chicken! Look at the picture: looks like it has been chewed up!!!
Service
Take out
Typical Tim Hortons fare. The site is functional, and has a washroom (though slightly damaged). Service has been mostly good, with the exception of getting a blt instead of a chicken bacon club, and was charged for a blt supposedly... but that wasn't what I'd asked for. Would suggest verifying the order screen closely if walking in. Haven't had much experience with the drive thru.
Food: 4
Service: 3
Atmosphere: 3
Waited 25 minutes in the drive-thru today (1pm to 125pm). Ordered Turkey Sandwich, Beef Cravable, Large Chicken noodle soup. Agent read back the order to me for verification. 1. Long wait 2. Order wrong - didn't get my cravable. 3. Turkey Sandwich burnt to a crisp. Please do better. This is very disappointing.
Meal type
Lunch
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1
Went through drive through and placed order. Wasn't ready when I got to the window, asked me to pull around to the side. After 8 minutes I went in to see what was going on. They forgot it would seem!!!!! If you could give a 0 this place would qualify.
Service
Take out
Meal type
Breakfast
Price per person
$30–40
Food: 4
Service: 1
Atmosphere: 1
Everything excellent about this Esso Timhortons. Better then all the cell phone reception out ther. Go in an buy up the place its great
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Donuts
Parking space
Plenty of parking
Parking options
Free parking lot
Ordered a Black Berry Quencher and look at what I got! It only has pieces of ice on top which are smaller in size than the opening on the lid and whenever I take a sip these ice pieces get into my mouth and have to chew them. Pathetic experience.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Recommended dishes
Donuts
I've been here a few times and I've always been served by teenagers. I know they need jobs too, but they're either always yacking when they get on the intercom or at the window. Not even paying attention. They've messed up my food order everytime I get there. Forgetful and talkative.
Service
Take out
Meal type
Other
Their staff is rude ALLLLL the time! No customer service at all! They hand you your stuff, literally throw it at you! Don’t even give you a second to put it down. Their manager is the most disrespectful and unprofessional person ever. Asked for the donut in a box but they never give it in a box and this is what happens.
Don’t recommend anything. Worse service ever. Had to ask for my food to be warmed up three times before the person at the front actually decided to do it + with the worst attitude ever.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Wow...time for some proper training. Where is the manager that should be making sure someone can manage a bagel belt w/bacon
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 1
Service: 2
Atmosphere: 2
I clearly stated an order of 6 chocolate glazed donuts which are on the shelf, but the employee gave me 6 random flavor donuts that I don't want. Go to 7 eleven or any convenience store nearby instead.
Food: 2
Service: 2
Atmosphere: 2
I loved the service by Ms. Emily. I ordered Iced Capp was prepared with utter love and care. She always draw a smily face emoji on my timmy’s cups, which I love the most.
Service
Take out
Meal type
Other
Price per person
$1–10
This is a boston cream now?? I asked for a new one when the first one had even less chocolate on top. It's like when the chocolate melts to the bag and you pull it out, that's what this looks like. Won't be ordering here again in the near future!
One of, if not the worst, Tim Hortons I've ever been to. Unless you have 20 minutes to wait for FAST FOOD don't come here. Their terrible service has made me late for more than one appointment
Food: 1
Service: 1
Atmosphere: 1
Tried the new NHL theme donut. Pretty amazing. Tastes as good as it looks
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Donuts
I bought the 3 cheesy twister and when I bit into it a 3 inch hair pulled out of the twister aaaggh.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Service: 5
Atmosphere: 4
Enjoyed fresh doughnuts. Very helpful staff.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Donuts
What the Actual F... Never ceases to Amaze me at this place haha. Mystery sandwiches. Wrong drinks. Terrible. Why I even bother haha. Time to stick to a totally different franchise (M)
Service
Take out
The staff here is so rude. They also look up and down at customers and treat them in a really rude manner.
Food: 3
Service: 1
Atmosphere: 3
Not impressed! Never have I seen such gross lettuce at a Tim Hortons! This branch needs someone to investigate it.
These guys are awesome! They know me and most times have my.order punched in before I get to the counter! …
Best coffee in the world. I love double double!!
Food: 5
Service: 5
Atmosphere: 5
Ask for cheese croissant , got plain croissant. Paid extra for nothing