I walked into this Esso today . To order a coffee . 2 girls were working . Think they were short on staff . There was a lady in front of me waiting in line and I was the next person . The lady was waiting for about 5 mins. Then couldn’t take waiting and left. Then another old man walked in was waiting right behind me for a bit and then leaves . So now I’m the only one waiting in line . It’s been 20 mins I’ve been waiting . I lost my patience because I see the girl still taking drive through orders while I’m here still waiting . At that time another man walks in was waiting behind me . So I lose patience . I swore at the girl. Which I’m sorry about I shouldn’t have done that. But who wouldn’t lose their patience waiting 20 mins. And literally the timmies is not even busy . Atleast if the girl even acknowledged that I was waiting and told me “sorry for the delay or something “ anything . But nothing . Didn’t even mind that I was waiting there . The old man behind me gave me s***t telling me I’m a bully . Because he’s been only there for 3-4 mins. I’m not here to ruin anyone’s day. But learn some manners . And if customers are waiting and you guys are short on staff or new be nice enough to acknowledge they’re there waiting . And say something. Anyone in my position waiting for a Tim Hortons coffee for 20 mins in line when you’re the only one there waiting will lose their patience . But I shouldn’t have swore . Never going back here. Just a bad experience .

Ordered an hour in advance online. Went to this branch to pick up the order but employees could not find the paper for the order and when they found it that's when this employee started his litany why the order is not there. He said the order was done as soon as they received it. Since it took me an hour to get it, he said that he sold them to other customers. Blah blah blah. The order was paid online and there was no mention that orders should be picked up after such and such a time otherwise they will sell them to other customers. This little guy even has the guts to raise his voice at me and told me he could call the owner to verify everything he said we're true. But all the rest of the staff remained quiet coz probably the short guy already covered everybody's back. What an experience...grrrrrrr. I saw the rating for this branch but I still took a chance.

I was there just this afternoon, about an hour ago with a friend of mine and ordered out usual 2 iced Cappuccino’s with whipped cream. We took the drinks, put them in the drink holder of the car and had to go across the street to the dep for a second thus leaving both drinks in the car for the 2 minutes it took us inside the store. This is where the fun begins. I picked up MINE and it just started POURING all over ME, the car seats and the floor mats!! His was fine, but mine appeared to have a small slice at the bottom of the cup that became blatantly obvious as soon as they had melted a bit! I figure the LEAST they owe me is the cost of another cappuccino since I didn’t get to drink it, but the car seats DID, AND I’d like to know HOW to get this stuff out of beige, fabric car seats! What a disaster! Thanks Tims! Sincerely Laurie Goss

Went to the drive through at 11pm on 25/11/2020 The server couldn’t take my order at the drive thru and asked me to advance to the window where I waited for 5 minutes while he served another customer at the counter. AfterWards he took my order and I paid for it. He then served another customer inside before me. It took him 20 minutes to give me my order. He got my order wrong but worse, using the same gloves for the donuts, and he used the same gloves to make the food that he used for the cash without changing them. Nothing was wiped down before/after. That is totally unprofessional and especially during the pandemic, he should have been more attentive and meticulous when taking/making the orders. He needs more training on HYGIENE and CUSTOMER SERVICE

Was very disgusted yesterday. I walked into Tim Hortons in the gas station to buy some snacks and as my son an I was deciding what to get get, we noticed little fruit fly looking bugs crawling and flying around the food in the window. They were even some stuck on some of the chocolatines. I told the young male cashier that there are bugs on food and he said," I know" I wasn't sure he heard me so I said it again and he said so nonchalantly, " I know, I will tell the manager tomorrow." I was so grossed out that I told him I am going to get something at another store. The least he could have done was removed the items that the bugs we actually stuck to. Good luck if you bought a chocolatine there Friday May 31st around 8:15pm.

I'm sorry to have to do this but this place is easily the worst Tim Hortons I've ever been too. If you're looking for a place with 6 staff members that walk around and don't even acknowledge you as you stand there for 5 minutes without serving you go no further. Oh yes, and the food just as pathetic as the staff if your looking to get your dog breakfast this is a spot for you. It may only be breakfast but you should at least prepare it in a way that looks mildly inviting. I've lodged a formal complaint about this place I hope it changes. Have a look at the great bagels from here! First ones supposed to be bacon, the second one is supposed to be cream cheese and bacon as you can see it is pretty much neither of those.

The Dru-Thrive was super fast! but the customer is was not great. Even when taking my order, it looked like the person was in a rush (is it all ? every 1 minute). I order one breakfast sandwich, one coffee and a mixed dozen doughnut (I asked for one plain one). got to the window, the dozen with four plain doughnut. had to go back to the drive-thru for them to fix it. they changed it but there was no variety and the doughnuts was stall. coffee was burned. I guess TIM HORTONS IS ALWAYS "NOT" FRESH.
Service
Take out
Meal type
Other
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1

I use to come to this smaller Tims for the last 8 years everyday for coffee. It's part of the ESSO-Proxi convenience store with an Esso gas station and the Tims isn't for going inside and sitting down. I use the drive through or park and walk in and leave. Service is good when their isn't a big line up during rush hour. Great coffee, muffins, donuts with breakfast & lunch sandwiches. They usually stop selling sandwiches at 7-8 pm and they run out of the better donuts later in the day. Overall a good place to get a quick bite with a tea, coffee etc.

today jan 22 was in line waiting to place the order, there were 2 cars in front of me, it took 8 mins to get 1 coffee, when I got to the window to pick up, I mentioned to them that it should not take 8 min to get a coffee, well the window closed and i freaked out, I have made many complaints about this location, do not know why I keep going back!!! in the past i have recevived MANY wrong coffees, which blows my mind. Perhaps they should have 1 lane just for coffee and another line for other stuff. Not impress with this location anymore.!!!

UPDATE!!! 2022-11-19 I have been to Tim's.. I have been to Hortons...but never in my life I have ever waited long for an STI or pregancy test. I have 2 dogs and one my dogs went a little "wild" with the other dog. Luckily, it was the girl dog that went to town on the boy dog... don't worry though, he is neutered. Unfortunately, my female dog is not neutered though and now am concerned the male dog might be pregnant or have an STI. The hot chocolate was pretty delicious but I am still a little concerned about my dogs..any suggestions?!?

Extra star for the one and only reason that it’s not overpopulated,with enough space to sit down and meetup with someone for a chat or study in peace. Otherwise, employees look miserable serving you. Wait time is pretty long during non rush hours. No doughnuts at 6pm and none after 7pm either. Tim Hortons is known for the baked goods. What’s the point of going there if they never have any stock that they advertise... Don’t bother heading there if you’re craving sweets, head to the Tims on Hymus/ Des sources instead.

Horrible. Worst excuse for a Tim Hortons, rarely get everything in the order right on most days but today was the last straw. I ordered a workers wrap and a regular ice coffee, the wrap was cold and felt like it had been sitting on the counter for hours, the potato was stale, it had no taste. The Iced coffee had no sugar and I waited 5 minutes for the coffee alone. Do yourself a favour and drive 2 minutes North on boulevard desource to a more professional Tim hortons location.

This is the worst Tim hortons in Montreal. Probably because they don’t understand or hear you, or care to listen. Not only they NEVER get your order right, but today they thought it was a good idea to throw a random sandwich at us because they didn’t have the wrap we asked for, without even asking us what we would like instead or if we would like to cancel the sandwich. Too bad this is the tim we have on the way we’ll have to find another place, I’m done

I don't like writting bad reviews but when the service is really bad I have to say something. There should be more people working. One person working for both drive and serving customers that come inside is absolutely not enough. Not blaming the worker for the really slow service. Many things I tried to order were not available. Also one thing I'd advise is for the worker to speak up when he is talking to customers. I hope they improve things.

The coffee at this Tims is always fresh, and in my opinion extremely great tasting hot coffee and nice staff. I wish it was open 24/7, as i like getting coffee here out of all other coffee places. My fave Tims. Its usually open 4:30 am until 10pm. Nice staff! Reliable service, always friendly and efficient.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 3

This Tim Hortons is the epitome of failed employees. I can’t tell if it’s a fast food store or a morgue. That goes for the employees and the food. The food looks and tastes like they made them with their feet. I would rather eat my wife’s placenta before ever ordering from this Tim Hortons again. The soups tastes like Hogwarts’ Dark Art’s potions. And the employees look like they graduated from there.

Pot luck the service you receive at this location. Drive thru service is slow with a staff that just doesn’t seem very friendly. More disturbing is the fact they take no pride in keeping the premises clean. Each morning this is what is waiting at the drive thru. It doesn’t take much to setup a schedule to send someone out and clean up the drive thru area from time to time.

Being located in a gas station, you can't expect much from this Tim Horton's. The selection is poor, and there really isn't much of an atmosphere, but if you treat the staff with respect, you won't be disappointed with the service.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 2
Service: 4
Atmosphere: 2

Honestly not sure how to put this but this place sucks 95% of the time your open 24hrs a day and you can't even have bagels ready like the other food such as raps and sandwiches I get but bagels that's a little much coffe so far is good but I mean coffe ain't all that hard to make so I'm indecisive on how to rate all I can add is step up the game a bit.

This is the worst tim experience I had. First they messed up my order and I had to waste time waiting again. They didn’t even apologize and el when I asked to have a glass of water, I was told we don’t do it you need to buy a bottle. I always get a glass of water when I buy my order elsewhere and never had any issue. I’m never coming back.

Not the best tim hortons in the area, most of the time when i order the order is incorrect, this is horrible for me since i am allergic to CREAM. sometimes their no no problems for months then it start again with the incorrect orders. The staff is super awesome allwas smiling and happy this is the best perk of the place.

This is small counter inside of an Esso gas station. It does have a drive through window which is very popular. Good selection of baked goods for such a small footprint. Service is friendly and polite. Line ups and drive through are long in morning and lunch but move quickly most of the time.

This place blows... The staff just cant take an order... Ive been going there almost every week days for 2 years. Always order the samething. And they are still getti g it wrong most the time or i have to repeat the order half a dozen time... Too bad its the closest one from work...

Stop going for awhile. Today I go for a breakfast sandwich and surprise, no biscuits, coffee tastes old. 5 people on the floor and still waited for someone to come to the cash while the rest stair at you. When will this place get on program?
Food: 1
Service: 5

Worst tim hortons to go. I waited 45 min for my order and still they didn't have it correctly done. The workers are so lost I had to give my order 4 time so they can understand.
Service
Take out
Meal type
Breakfast
Price per person
$40–50

Food and service both are better
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Bagel with Cream Cheese and Bacon, Specialty Bagels

Employees are deaf, every time i go there i have to repeat myself 3-4 times for every sentence, Best place to get burnt Toast, I’ve never received a toast that wasn’t fully black. disgusting.. Hash browns are dry as hell, Everything is bad..

I go to this tims almost every morning and I gotta say they’re always so fast and nice! Super hardworking staff!! This is the best Tim’s thankyou!!
Service
Take out
Meal type
Breakfast
Price per person
$1–10

Spent 10 minutes trying to order because they were out of anything I order. As I finally chose something, I tell them ill take it as a trio and at the cash she tells me they didn't charge me for a trio. Smh not going back there

Not sure what the negative reviews are about. Everytime I've been there, excellent service. I guess you give respect and get respect. The owner/manager of this esso station however is a different story, rude and dishonest.

Been waiting for 10 minutes for pickup my order inside. Asked how long it's going to take and got reply in a rude manner from the guy who was at window at 10:33 am 11th April 2021. "I DONT KNOW" Never coming back...

Bad service ever , the Latte that she gave me is cold, and the mysterious thing about the salted caramel is only contains milk and cream without coffee espresso. The worst Tim Hortons I've ever been to.

Worst employees. Worst quality. Worst eveything. Out of 20 order they might get one right. All the employees HATE their jobs and it shows. Trash cans always full . Everything as a bad taste

You need to wait for 10 mint to give your order. Even if there is no line inside. Sometimes people working there just ignore you and keep doing their stuff. Not worth a start 1 rating even

Fod is not great. Coffe is horrible and service is slow.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 3
Atmosphere: 1

Not bad, got a beef sandwich Had no tomatoes but gave me friend onions instead Potatoes were dry tho
Service
Take out
Meal type
Lunch
Price per person
$1–10

Wonderful place to have quick lunch and breakfast items. Really nice staff and offer quick service
Service
Take out
Meal type
Lunch
Price per person
$10–20

I don't know if they have a special way to order things on the menu, but they always get my order wrong, or don't understand what I'm asking for or don't have what I want...

Staff are always new and constantly make mistakes. Very stingy with their portions (we always get 7-8 potatoes when we order from here) and food is often undercooked.

Waited 15 minutes to get a coffee. they were about 6 behind the counter and atleast 2 of them doing nothing, just standing there instead of helping. Terrible service.

This place gets my coffee wrong over 60% of the time. It is representative of the staff... half of them are professional and attentive the other half don't care.

Worst Tim Hortons in Montreal only one employee working in the entire store,and the tim bits and donuts are not fresh, and coffee tastes like water.

Hi, Your coffee is terrible! Bad quality, super watery. it's been few times I get this kind of service just from your branch!!!!!!!!!!!!!!!!!!!!!!!

Went to a Tim all over the country and this one win the price One star because I don't get the choice my real rating for this one is more like -5

So many employees, but it seems like it takes forever to get a coffee...too bad they don't have access to caffeine to speed em up a little …

Since they changed the manager and saw some Indian got the branch it's no good store any more I got a bacon wrapped there is no bacon inside

I go to drive through the guy literally told me that they don’t have food from 2 days and today i go inside the store they have everything

Slow service. High probability of receiving wrong order, or order comes in a shambles. Did I mention slow service? Understaffed perhaps.

They never have anything available during the morning rush hour. No hashbrowns, no donuts and often get the coffee orders wrong.

Always great here for coffee, ice caps, and donuts
Service
Take out
Meal type
Other
Price per person
$1–10

My favorite coffee ever!!!!!! A medium size is only $2 !! Love their breakfast sandwiches, their doughnuts always fresh!!!!

They served me the mot disgusting coffee.. tastes like just water.
Food: 1
Service: 1
Atmosphere: 1

The kids on staff are nice, bit management is lost. Wait times too are long. One employee asked my what goes in a BLT...

Service is not really up to Tim's standard. long Waiting in the drive through and window and was given a wrong order.

The guy who was at night shift was friendly and efficient.
Food: 4
Service: 5
Atmosphere: 4

Expensive dirty water..... And they dare to call coffee. Wonder if they pay a visit to a real café

Always a big line up. Always fast service.
Service
Dine in
Price per person
$1–10

Not good COFFE, a cup of oil at mr lub ,which is right beside it, should taste way better

20 minutes for a coffee one person in front of me.Sources corner Brunswick go elsewhere.

Very poor sevice. I was waiting upto 5 minutes there .They weere not taking the order.

Terrible service. They can never get anything right and the staff are incompetent.

This is by far my fav place to hang out in canada besides with my wife and stepkid

Worst of the Tim Hortons I’ve ever try. Long lineup and no answer from the staff.

PLEASE AVOID AT ALL COST!
Food: 1
Service: 1
Atmosphere: 1

Just... don't waste your time or money. Head up the street to the next tims lol

Don’t aks for something specific,it’s too overwhelming for them ima no go back

Good service and they have all the usual Tim Hortons wraps, donuts and coffee.

excellent, way better than the Wendy's they share the building with

This is not the fastest tim hortons. the service is really sub par

Good
Food: 5
Service: 5
Atmosphere: 5

My favorite Canadian Coffee chain! Delicious bagels and coffee!

A get go if you need a coffee before hitting the road!

Fast service if you are in need of morning coffee.

If your listed 24 hrs then you should be 24 hrs

9 o'clock on a Friday night and NO donuts

Well prepared snacks, and friendly staff.

Love this place I like all their menus

Great service and very polite staff

There is fast service