'Coffee' is awful but that's a chain issue not location. 'Coffee' was scalding hot enough to give 3rd degree burns if in contact with exposed skin. Minimum 15 minutes wait to allow 'coffee' to cool enough to be relatively safe to consume. Two stars for being open on Boxing Day and comfy seats! More

This is most definitely the WORST Tim Horton's I've been to. Service, drive-thru and in store, is painfully slow. Not uncommon to sit in the drive-thru for 20 + minutes (not during peak hours). Worth the drive to a close by Barrhaven or Kanata Tim's before going to this one. More

Not even worth a star, was in drive through and they said they couldn't make a wrap the staff wasn't equipped or experienced to make a wrap, yet I walk inside and I can order a wrap. It's a wrap doesn't need qualifications to make one, my kids can do it why can't your employees?

I was picking up a online order wait few minutes no body talk to me then 5 minutes after someone there ask why here & then another person start packing food in to a bag leave it on the door, this is a food safety issue & believe to be manager of the store sleep some times More

If you like burnt bagels with almost no cream cheese, come here! The coffee was good. The bagel was awful and the cream cheese was almost non-existent. I see another customer before me has left a review about the invisible cream cheese as well. Won't be ordering here again.

Ordered chili and a bowl. Get to the window and they tell us we don't have bowls. Why'd they take our order for a bowl then? This is just one experience of many here. Service is always incompetent and the quality of food just keeps getting worse. More

This place is despicable. Going to start driving to Kars instead to get my morning coffee. Front counter is severely understaffed ALWAYS (those poor folks), mind you the only time I’ve gone in is to get the correct drink from the drive thru

This is the worst location when it comes their Customer Service. They never do what you ask for. I have been wanting to write a review for a long time but kept convincing myself that things may change. It’s near my home so I obviously make

Absolutely the worst Tim Hortons I've ever been to. Not only are they outstandingly slow but when you do finally get your order its wrong. The staff show little to no training and half the time can be seen standing around while one person

As per Tim Hortons website and menu, dips are free with a purchase of potato wedges, strips etc. Please educate your staff so they don't keep charging me for sauce alongside with these products. Also, quality control is required. If items

Definitely the slowest Tim Hortons I’ve ever been to in my life. Especially first thing around 5:30am. If you live in Richmond and want just a coffee before work you better show up extra early because you’re waiting an inconvenient amount

This Tim Hortons has to be the worst in Canada, no consistency with their food/coffee, my wife had an issue here last week with her order , and today I go in order a breakfast sandwich which they refused to grill for me , I then asked for

Worst Tim Hortons ever. I frequent 3 different locations across Ottawa on a regular basis and this one is by far the worst experience. Not just once, but repeatedly. The only consistent thing about this location is that the experience is

Absolutely atrocious customer service today from the so-called manager Christina who couldn’t be bothered to help her staff during the busiest time of day while they’re running around not knowing how to complete a three dollar refund to

If you're looking for the worst Tim Hortons experience available look no further!! You've come to the right place. Don't be mistaken, although they've made you repeat your order 9 times now AND repeated it back to you - IT WILL STILL BE

This Tim Hortons, is the dirtiest I have ever been in. Table are not wiped, floor is not cleaned and flies and bees run rampart thru the place. I have contacted Tim Hortons thru email, and got the response " We will notify the manager"

This restaurant seems to be going downhill every few months. The customer service is awful- at best. First of all the staff ignores the front counter- focusing only on drive-thru. You can stand there for five minutes, while the staff

My wife wanted to pick up a standard double double coffee and a non sweet tea for herself. Did not go exactly as asked for once we received our order. Easy to get into location while entering Nepean west but they need to work on

This was such a disappointing experience for a Tim Hortons. It's so misleading! The decor is nice and it all looks very modern, it's accessible and there were high chairs. But it hides a secret, bad food and disengaged staff.

i ordered 2 bagels and 2 iced capps from this location and i got 2 un-toasted, dry, cold bagels and only ONE coffee with one cream. No iced cap. Horrible service. Took 3 calls for them to actually pick up. More

Not super busy inside, yet it took a long time to get an order taken. Seems like most of the staff are on drive thru, leaving one or two workers handling the in-store customers. Otherwise, good stuff. More

Been here a couple times and service is always slow even though barely anyone is inside. Drive thru is super busy though, I think they prioritize drive through a lot over those that go in maybe? More

Once again order was wrong asked for large earl gray 1 milk got home sugar in it asked for a farmer wrap with bacon had sausage in it This is definitely the worst Tim’s in the Ottawa area More

No raisin tea biscuits available and the cappucino machine was broken so no French Vanilla cappuccinos available. Also, my Tim Hortons App wouldn't load so I didn't get my points. More

Staff unorganized , didn’t know their jobs. Very slow in preparing the food. All kids no adult supervision food when we got it was messily put together. More

Poor service and food quality ever on a Tim Hortons. This franchise is nothing but ruining one of the best coffee shops goodwill….. More

Good for drive thru but in store service can be painfully slow. Decent food - standard Tim's. Also toast the English muffins more! More

Found a long hair in my wrap, when I told them about it the refused to remake it or refund my money. Very bad management!

why would you put a donut with icing upside down in the bag? a very rude location, no customer service here! More

If you like incredibly slow service and loud Hindi music, this is the place for you.