BUYER BEWARE: they punch in and charge you for more expensive items, then give you a cheaper item and argue about correcting it. Make sure you get and check your receipts at this location. Back story: I went through drivethru, they got my order wrong, punched in a roast beef and cheddar sandwich ($6.79) instead of a roast beef cravable ($4.99). When I asked for the difference in cost back, they said it was the same because they punched in a combo and the sandwich doesn’t matter. When you add up the items I was given, the cost was almost $1 less than what I paid at the combo price. When I went into the restaurant and asked it be corrected and they give me the sandwich I paid for, I was treated very poorly by the drivethru attendant who had tried to convince me the sandwiches were the same price. She also then touched my sandwich with her gloves she was wearing to attended the drivethru window, and refused to have a new one made. Then as I was leaving, she yelled “oh my god” loudly. There were a few other issues with my visit as well, but this was the most concerning. I’m not exactly sure how one would benefit from doing this, but it sure feels like a scam.
Food: 1
Service: 1
Atmosphere: 1

Come to this location everyday as I work in the area, and every other day they mess up the order and give the wrong goods, burnt buns, rubbery uncooked bacon, little to no cream cheese on bagels , tea instead of coffee etc. Terrible service.. when I have called to complain ( I am always polite ) the manager there is the rudest person I have ever spoken to. Today we waited for 15 minutes for croissant that we asked for toasted with butter and they said they cannot toast it at all even though I order this all the time and they have no problem making it and today for some reason it was a problem. when I talked to the manager She claimed I am just trying to get free stuff… was talking over( basically yelling) me and dismissive of what I was calling for. I work for a living and don’t need free Tim Hortons! I just want what I had actually ordered and for it to be edible… it is not my fault they continue to mess up orders and are rude to their customers and then she has the audacity to say it’s just me trying to get free food. That is the worst customer service experience I have ever had and will not be going back. The manger there .. she needs to be fired.

I went to the location with my cousin and we ordered food and ice caps. First off we weren't greeted by anyone and had to ask if they could take our order and the staff body language felt like we were wasting their time being here. The store was not busy there was only one table with two customers sitting. My turkey melt was burnt they didnt have potato wedges to go with my meal and would not substitute for soup. My cousin ordered a toasted Turkey bacon club with cheese and it was not toasted and there was no cheese when we asked them to fix it the were going to just take the toppings off her orginal sandwich and toast the bun, until we asked them to make a new one. The staff gave us dirty looks and then started talking in a different language. This is very unprofessional and unfriendly, I wont be coming back here to this location

Just started working in the area. Came here 3 times this week. First day they forgot to give me wedges. Called mgmt told me I'd get em free next time. Came in for them had to wait an actual 8 mins for them to be ready. Today they flat out "had no wedges" I asked for a hashbrown. Got to the window was handed my wrap and that's it. I had to ask for my hashbrown. I was charged 2 bucks for a hashbrown that was old and hard yet was still charged for a meal price on top of it? Get your potatoe game together please. Imagine going to McDonald's and they said "no fries" lol. Not impressed. Edit: I've come to realize they under portion their Wraps constantly. This Tim's is a rip off as opposed to other franchises. Length and weight is a quarter short of a whole wrap at other locations. Hands down worst Tim's I've been to in the city..

If you visit this location, you are likely to receive a standard Tim Hortons experience. For the curious, the flatbread pizzas take approximately two minutes each to cook, though I waited eight minutes and forty four seconds due to other customers also ordering pizzas.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Parking space
Somewhat difficult to find parking
Parking options
Free parking lot
Parking
This location is adjacent to a very busy thoroughfare, in between retail and industrial sections of the city. As a result, many customers use the drive-through rather than park. Selection is adequate and easy to navigate.

I find it disrespectful when the drive thru worker, speaking in a language that I don’t understand .. doesn’t pause her conversation with her co-worker while giving me my order. This incident was particularly disappointing because the employee did not speak to me at all but was speaking the entire time in a foreign language to coworker. I was less important as a customer in that moment than whatever it was she was privately discussing with her coworker. I’d love to hear from management on this. Has it become commonplace to train employees to treat customers like this ?
Service
Take out
Meal type
Other
Price per person
$1–10

Ordered a bagel with cream cheese...it's $2.99 for the cream cheese alone and it was mostly on just half my bagel. It's not like a hamburger to be eaten with both sides stuck together. My daughter ordered one afterwards and it was the same. My Dad went up and asked for it on both sides and they said it's " standard " put on just one side. The ladies argued and he ended up asking for a knife to spread what was on there himself. How about not arguing with the customer and fixing the issue by
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 1
Atmosphere: 2

Encountered the rudest service crew in this location named Chona. Also, she is not familiar with their product. I was ordering a candy cane hot chocolate in a tin, she is giving me an ordinary hot chocolate and when I told her that I want the candy cane one, she said they don't have it. Then I showed her the one in their display cabinet, she yelled to her co worker to grab the till. When she finally found what I am asking for, she handed it to me with a smirk while her co worker smiled at me and said thank you.
Food: 2
Service: 1
Atmosphere: 1

Very bad customer service. The lady working there on Sunday night around 10 pm was very rude. I ordered an iced cap with chocolate shot and there was barely any chocolate so I went inside to get it fixed but she answered in very rude way that "I have put 4 pumps" and showing me the empty cup saying "see there is" that I could not taste or see?? I asked for a survey to give feedback and she said " I can't give you" ? No smile while serving customers or handling mistakes.
Meal type
Other
Price per person
$1–10
Service: 1

The girl name Nimrat on the store very casual and bad behaviour. Nimrat and some other girls were talking to each other while giving me order and not even greet me in proper manner. I said it right away that your customer service is very bad and Instead of saying sorry and apologies for mistake, Nimrat said ‘’why what happened now’’ that was soo Weird. Winnipeg Tim horton are getting worse day by day. Head office should look closely! STARBUCKS AND OTHER COFFEE SHOPS ARE WAY BETTER.
Food: 1
Service: 1
Atmosphere: 1

Picked up a specialty donut, Strawberry Swirl. The thing was hard as a rock. Obviously been sitting in the case for days. I guess they are now reducing waste by selling the customers donuts they have failed to sell from previous days. No point going all the way back to complain, the employees(new Canadians of course) could care less about your customer experience anyway, they just grin. Very poor business strategy. NEVER buying a donut from Tim Hortons again. Safeway bakery makes amazing fresh donuts.

They should change the name on the sign to "We don't have any" This location is constantly out of product including things like timbits and donuts, if they aren't going to offer a full selection of product all the time it should be noted somewhere so customers know before they order. This location is quite honestly probably one of the worst for not having product available. On top of not having what I wanted tonight my coffee was wrong tasted stale and burnt and had way too much sugar in it.

Staff is polite and food tastes good, however; almost every single time I visit this Tim Hortons, my order is incorrect. Regular instead of spicy, crispy instead of grilled, small instead of large. Even after getting the order correct on the drive thru screen, the order still comes wrong. Haven't had any issues besides that. Comparing to other Tim Hortons, I would give a 5 star *IF* they can fix their ordering issues. It has been hapening to me for a few months already.

Just bought an icecapp at this location and something was very wrong with it. Tastes like my mouth was on fire. Like some kinda of chemical or something. I don't usually complain, I worked there for 8 and half years as a supervisor. I know the works and I respect my fellow team member but something is very wrong here and icecapp machine should be checked.. - amber fortier August 14th . Around 830am 2018

Dine in is not open late. There were a bunch of snow clearing guys trying to go in for drinks and the staff just glared at them then got mad when I tried to order for them in the drive through. Threatened to not fill my order either. How are those guys in loaders and graders supposed to go through drive through? Staff were just rude.
Food: 2
Service: 1
Atmosphere: 1

I don’t think you really need an explanation. I ordered a 4 cheese bagel with herb and garlic cream cheese and I got this…. Not even cut in half. Cream cheese everywhere on the inside of the wrapper. AND ON THE OUTSIDE OF THE WRAPPER. I don’t understand how it is hard to cut a bagel in half but that’s just me I guess. I was also the only car in the driveway so there was no rush.

Luv their cream soups the best. Warm u up in the winter. Sandwiches always made fresh and the way u like them. Muffins great, cookies good to. Only problem with the doughnuts they all hav to b covered in icing. Too sweet , too fattening, too good Great selection. Each rest. Seems to hav one doughnut specifically made for that store. That's why I go to many different ones.

Refused to honour a valid coupon for an Icecap--they said that the coupon was "already used." This is not plausible, since it was a physical coupon delivered to my house. The coupon is still valid, clearly stated on the coupon, but they would not accept it due to their scanning error. I asked to see a manager--the person said she was the manager. Very poor customer service.

Either they have to upgrade their headsets or microphones in their drive thru as this location constantly has to be repeated to in order to get my order correct and even after seeing the correct order on the screen still receiving the wrong order that being cream instead of milk or even worse sugar instead of sweetener.
Food: 4
Service: 2
Atmosphere: 4

I ordered habanero chicken wrap . It was half of the size from actual size . Chicken was not grilled properly it was quarter cooked. Everything was wrong with it size,quality,quantity of material. Its not worth to pay that much money for this kinda wrap
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1

i was trying to get some beverages and it was around only 3-4 drinks they literally got the order wrong i asked for extra cream in my ice capp nope they didnt put anything in it i was really pissed for this
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 3
Atmosphere: 4

Went for a chicken Caesar wrap and potato wedges, they were generous with the wedges but my wrap was a mess. It was missing the chicken and had what looked like kraft singles cheese slices. Went back in and they rectified it right away with a new wrap that was made properly. The staff were friendly and helpful throughout the experience.

Tim Hortons offers a consistency in their products. What makes each location unique is the staff. When I stay in Winnipeg this location is closest to the hotel so becomes my default Tim's. That said I would go out of my way to visit this location because the staff are friendly and always smiling. Makes a morning coffee that much warmer

We ordered some food from the drive through! Everything was going great until the manager steps in! She was super rude and didn't give what we ordered she said we don't have it but they clearly had all the products. We know it because our friend was working in there.
Food: 5
Service: 5
Atmosphere: 1

So i ordered here around 6 am i ask to put the ketchup inside the sandwich instead of chipotle but they never put the ketchup instead they put it on the side it happens to me all the time even though they are not busy
Service
Take out
Meal type
Breakfast
Price per person
$10–20

Management also terrible. I had a portable rolling tool box from Milwaukee that accidentally fell off my truck bed and I was notified that someone had pick it up from drive thru and they wouldn’t show me the cctv that day. They kept pushing me back saying we’ll get back at you and review it -_-

Been to this location at least 100 times. Today was the worst. I don't even know what happened at the til as the order was very straight forward. It took 4 employees to process the order so I could pay, and I still ended up over paying after I consulted the receipt and they forgot a sandwich.

The employee here rolled up before they sell coffee to u . This explain why I never even win one coffee in this location! I need to let both manager and customers know! This must be stopped After I reported to supervisor just now they give me another cup and it does win coffee. Thanks God

Visit at 7:40am. Store and washrooms are clean, well lit, and welcoming. Staff are fantastic and service was excellent. I just find their food quality has gone down, but I do not fault the frontline staff for that.
Food: 4
Service: 5
Atmosphere: 5

The staff never used hats or head covers. Un hygenic. East indians low English. Asked for london fog large. Expensive, comes with two tea bags, lady only puts one. When asked, she stated Timmy rule. Is she for real. Train your staff TIMS, WE vote with our wallets,

I bought coffee and a BLT sandwich, I didn't realize that "B" stood for bread as there was only one little and thin piece of bacon with wilted lettuce. The bread was good but the rest of it was so bad. The coffee was great but I do not recommend buying food here.

Hey useless drivethru worker at 7:30pm on May 5th. When I ask for an iced coffee made with milk and you make it with cream and I politely ask if that is cream and you say no it milk, you lied to my face. Never going there again, you ignorant moron.

Its a classic Tim's.. nothing terribly special about it other then you can count on it tasting the same everytime..
Service
Take out
Meal type
Brunch
Price per person
$1–10
Food: 3
Service: 3
Atmosphere: 3

Today, I went and had coffee and Bagel. The employee naned “Chona” was very rude. She didn’t mixed my coffee well and stared at me when I asked a hot bagel instead of the cold bagel served to me Very disappointed
Food: 1
Service: 1

Overrated all across the world. Ordered Mocha, Hot Chocolate and it was not close to anything that it is compared with when it comes to American counterparts. Mocha was not at all close to what Mocha is at Starbucks, Caribou or local cafés

A usual Tim Hortons experience. About as good as fast food gets.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Grilled Cheese

it is a mess, from food quality to customer service, not professional at all. the hashbrown they put in the bag is upside down, and over fried, very time! the only thing they have is fast, but no quality. coffee is good though.

Come to this location and order the same thing everyday, even when it is correct on the screen 80% of the time the order is wrong when received.
Service
Take out
Meal type
Breakfast
Price per person
$1–10

Good food. Good service. This is the only Tims I have been to that doesn't have honey packets.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 2

Very poor service. Waited for 10 minutes in front as everyone was busy in drive thru and after once someone came to take order and I ordered chilli and she said we don’t have it at 6.15 pm suppertime they run out of chilli.

One of the dumbest staff witnessed in winnipeg.. waited 10 minutes in store at 9.30 am no one taking order. It was not busy at all... 2 people in store drive thru empty.... spoiled the whole mood...
Service
Dine in

Great location, friendly staff. Poor parking during morning and lunch time and long line ups through drive thru. Another tims on central portage or in the area would help that but otherwise great place for a Tim coffee

Got ripped off again! You scan your reward card and pay and you get burnt on the freebie and they " refund" money and put it in their pocket! KEEP TRACK OF YOUR PURCHASES PEOPLE! Been ripped at a few locations now!

Small version, inside the pharmacy. Nice, quiet, and clean location. Friendly staff.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 5

Such lovely ladies at this location, and not just because they complimented my hair as they made my coffee. They were the first people I spoke to after landing in Winnipeg and they made me feel immediately welcome!

Staff here is so rude! Don't listen and don't care. Never going back. Tim's isn't the same as is once was. Not even a coffee shop anymore. Miss who they were 10 years ago. Also...your coffee Is terrible now.

I had a Farmer’s Breakfast Wrap. A great breakfast when you are on the run.
Service
Take out
Meal type
Brunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Does not seem to be organized. Person taking order doesnt even know what's on the menu. You have to point at it. Breakfast sandwich was not fresh (dry) and it was cold. These are easy things to fix guys.

Dont order your coffee here around 3:50 they take so long to serve you lol i just waited for my large double double for 12 mins for just my coffee they always do this to me everytime i order to them

Bit of an annoying parking lot, service is slow, and usually doesn’t have a lot of timbits, but other than that that food is alright if u ask me
Food: 3
Service: 2
Atmosphere: 3

came here for a coffee and, as usual, it was classic tim hortons delicious. i’m a repeat customer of this location and it’s awesome service every time.
Service
Take out
Meal type
Other

I love my coffee however this location, every time I get a bagel with cream cheese, I end up having next to no cream cheese. I feel like I'm paying for nothing. I am disappointed in this location.

Drive thru staff didn't seem particularly interested in my business. I know it's a busy job but you would expect more than one word answers
Food: 4
Service: 3
Atmosphere: 4

Poor line-up sign & set up. Two opposite entrance merging to 1 lane. Employees does not usually keep track who to serve next, leaving customer upset. Issue for years and still.

Very rude staff working at Drive Thru. They charged me for things that i never ordered.
Service
Take out
Meal type
Lunch
Price per person
$10–20

Why are u guys even open for overnight. They don’t serve anything. I ask for all kind of snacks but she have nothing on her. It’s better shutdown. Totally wastage of time

Location is alright. Drive thru has a hard time hearing you which is frustrating at times
Service
Take out
Meal type
Breakfast
Price per person
$1–10

Waited for 10 mins for 1 roastbeef sandwich and it was made wrong. No time to go back as I was on lunch break. If you need a quick tims, this is NOT the one to go to.

It's a Tim Hortons, and I rank it in accordance/comparison with other Tim Horton location. Service is good. Product is in line with what you get from other locations.

The staff and management are excellent people here they have a lot to deal with they're doing an excellent job with having patience with their people great stuff

Full price for a chili but only half a bun. Wendy's is right across the parking lot.
Service
Take out
Meal type
Lunch
Price per person
$1–10

Hey service is quick to get you on your way to work quickly. They know my order and have it ready for me before I’m done paying even the best in Winnipeg. More

I wish I could give them half all oyher tim grill crosant somtimes I don’t know what os the problem with the staff sometimes they do and sometimes they don’t

Great customer service! The lady during the night shift was very amicable and prompt to serve
Food: 5
Service: 5
Atmosphere: 5

This Tim’s carries only 4 types of Tim Bits! And they do not tell you that when ordering. Will go to another Tims in future to get my coffee and Tim bits.

This has got to be the slowest Tim hortons ever. 20mins in line. With only 5 cars ahead of us. If your in a rush at 9pm, find another location. The worst

Hardly cooked bacon. Very light pink, almost clear and very rubbery. Gross. Mcdonald's cooks their bacon way better. Someone's going to get sick one day

I wish I could rate them in minus They wasted my time , Money Gave me cold (maybe expired food)
Food: 1
Service: 1
Atmosphere: 1

Really not happy with service provided. They didn’t follow the instructions, didn’t put any sugar in my tea and made the worst coffee ever.

ordered a senior XL 2 cream 1 sweetner decaf coffee received a large payed reg price. Last week ordered same got black coffee at drive thru

Ordered toasted bagels but got them as it is not toasted at all and long wait time.
Meal type
Lunch
Price per person
$1–10

The service getting worse. missing orders and not polite enough for service.
Food: 4
Service: 3
Atmosphere: 3

I am always doing drive through. They are pretty accurate with orders (better than many) and food is ok.
Meal type
Lunch

It's a good place for coffee, just one thing I didn't like about this franchise is they don't carry the tim hortons merchandise

Super slow service, no attention to detail on order. 3 people were there at the same time to return mixed up or wrong orders

I go there daily and they're all awesome
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Not the worst place to go but there’s definitely better Tim Hortons. They could definitely improve on their cleaning skills.

Made my order wrong twice & employees got bad attitude. I ended up getting no food there and it still costed me $7 bucks.

this place is so good and the food is good and the service was great and the food was okay well i just got a good amount.

Tim Hortons was really nice place to eat got a free sandwich out of it only because register wasn't working at the time

Kind, and personable . NoHad to wait 3 minutes not a big deal
Food: 4
Service: 3
Atmosphere: 4

Drive through friendly service.
Meal type
Breakfast
Price per person
$10–20
Service: 5

Terrible coffee, Staff is rude, extremely long drive thru times. Juat save the cursing and go to McDonald's

Very fast service through the drive-thru window. Friendly cashier, and order was fulfilled with accuracy.

this place has poor service. i waited exactly 15-20 minutes to get my food. but they end up not making it

Good food, excellent coffee, great cold drinks for summer. Clean and follows "social distancing" rules.

Overall food is good but staff could be a little more friendly and knowledgeable.
Food: 5…
More

Near 4:35 pm today i Ordered veggie wrap nd lady gave me a chicken wrap..No awareness very bad mgt.

Stopped in for a quick breakfast, friendly staff and great service and food can't forget the coffee

It ise to be better. But they have screwed up 3 of my last 5 orders.
Service…
More

We had to ask for 3 different kinds of bagels before they could find something in stock.

Nice having a Tim's closer to home, staff so far have been very friendly and fast!

I don't think it would be Tim hortons if your coffee cups didn't leak like a siv.

Donuts selection was lacking eclairs. Never seem to find them in the city.

Always a pleasant experience. Some of the nicest staff in the city

I can't believe they don't do the iced americano... …

No different than other Tim's. Usually quick service.

Beginning think Tim doesn't like me …

Do you lock doors at night ??

It's always great coffee