Wanted some blades for brick saw urgently so I visited many tools shop but I couldn't find the blade I was looking for. Most of the salesperson were confused while I was asking them for the specific blade I was looking for. Eventually while being disappointed I called the Total Tools asking them what I needed and the salesperson confidently assured me of having the blade. When I went there the salesperson quite professionally went to the shelf and asked some details of the types of the work and surprisingly gave me the exact blade I was looking for. Strongly recommend

Went to your store on 7th July and was greeted with very attentive customer service. The boys were very professional and respectful. Chris took my call before I went in and promised to look after me when go into the store, and he sure did. It’s rare to find caring and respectful people these days and Chris was an absolute gem. He spent so much time helping me to get all the tools. He was very patient and genuine. Thank you very much Chris for helping me with all the Milwaukee tools you put together for me. God bless

If not for their prices, I wouldn't shop here, and'll either travel to Total Tools Hoppers Crossing or perhaps give Blackwoods 'round the corner a go. Most of the staff are friendly, but their ability to provide service beyond the checkout is underwhelming, frustrating, and a waste of my time. ***edit*** After much consideration and also a pleasing experience with a recent warranty issue, I've now increased my review to three stars. A list of my complaints has been forwarded to the below email address as requested.

This is the best store ever. Why can I go to Caroline Springs, spend $3000 and they will not move an inch on price ? In comparison, I buy from Brooklyn. Tim is just amazing and reasonable and prepared to throw in “reasonable trade discounts” Accordingly I have spent like $6000 (at least from Brooklyn). Absolute zero from the Caroline Springs store. Caroline Springs, you need to up your game if you expect business. Just not good enough. Brooklyn and Tim. Your the best. You will always get at least a chance from me.

Great service and discount on purchase - very happy. What a relief not to be forced to buy tools from awful Bunnings where it is often hard to find anyone to help with an enquiry that knows anything about tools and you waste so much time sorting through some very poor quality products. Staff were immediately available and attentive and provided advice on fixing my. old tool as well as providing a discount on the new one. Excellent experience

Tom was excellent to deal with. Extremely knowledgeable and took a lot of time to walk me through the steps that I needed to take on the exact tools I needed to carry out some difficult stuff. For a first time purchaser of these products it was excellent dealing with him and I would highly recommend this business as I’ve got a very clean and simple layout and really knowledgeable and friendly staff.

Had a great experience with Craig today. Came in to buy an air compressor, he spent time listening to my needs and gave me great advice which made the whole process a whole lot less stressful I ended up with great air compressor to suit my needs and a few other things. Will definetly be coming back to Total Tools Brooklyn

When purchasing a gas cylinder for your welder, make certain it is full before leaving the store. I just bought one and found it was completely empty when I got home and attached the pressure gauge. Pretty disappointed. They will swap it of course, but I think it’s fair to expect better service.

Bought a Milwaukee Drill, and it stopped working after one week of use, I took it back to the store, as it had warranty on it, and was told they would not cover it, as when they tested the drill it emitted sparks. They later accused me of sabotage, and I have now contacted Costumer affairs.

Came into the store yesterday and stared at compressors for 20 minutes.... 4 Staff walked past, no one said hello or asked me if I wanted help.... Wow... terrible service (actually none at all)... So I went to Sydney Tools Sunshine and spent $1500...

Friendly service. If they don't know about what you're looking for they'll find someone who can help. Shelves are well stocked and if not they'll generally get it in for you straight away. Returns and issues on products are well handled as well.

Great customer service, friendly, and they really know what they are talking about! Prices are great, quality is even better! Even the TTI branded tools are great quality, often for half the price of the top branded tools that make them!

This has to be the best Total Tools store in Victoria. They are very helpful and go beyond to help me out. Pity they are 30 mins from my home, but whenever I buy a big item, I would make an effort to come here.

Had a dealing with Jai . This guy is an absolute asset to your store . Understands customer service second to none . Helped me out with a demo saw we needed to return with no fuss . Thank you

Extensive range of tools, ordered online and got advice over the phone from very knowledgeable staff. Shipping was very fast (2 days). Great product, will shop here again definitely.

Best Tools store all mostly available in store… normal tools and professional tools for many different trades and home use very fairly in price …

It's a massive warehouse with lots of power tools, hand tools, machinery and lost of other stuff. You will definitely find what you're looking for.

Huge store !!! Had so much stock and it was amazing how much was in the store that I had to buy, which I didn't know I needed until I was there.

Garbage customer service! I’ve shopped there twice. Both times have been a disappointing experience. I’ll actively avoid this place from now on.

All the tools you will ever want and more, staff are very knowledgeable and helpful in finding specific items or tools for the jobs …

Big thanks to Jai for exceptional customer service in sourcing me a better deal for a makita combo kit that worked for me. Cheers mate

Had a good experience here. Vince was super helpful. Really appreciated the time and effort he took with us to source a part. Cheers!

Good bunch of lads, helpful and knowledgeable. Walked away with a few items and many more I wish I had. Big range to suit all trades.

Nice store, great open layout, friendly staff and superb aircon. updated review - all previous issues resolved, great store

It's a pretty decent place, staff are helpful and has a great selection of powertools if you're looking for the pro stuff.

"If you spend $ 300 + ...you get some present for free " !!! But it never happened . They have 1000 reason why not !!!

Organised a click and collect from here and it was very easy & such friendly staff going out of their way to help.

Staff are more helpful and knowledgeble than bunnings next door. Competitve price and easy to find things.

Best place to buy tools great prices and top customer service by Jason highly recommend.

Great selection of everything you need in tools, well laid out and very helpful staff.

Great help with what i needed and what they didnt have in store they ordered in for me

Great service ,thank you for help with fittings for my air compressor . Watchmaker

One of my favourite shops, because I'm a massive nerd with disposable income.

Great store with so much stock its not funny. Cloud spend hours browsing.

Great store and friendly staff around to help. Definitely recommend

Nice bunch of guys here. Helpful and friendly each visit in store.

Great service and very helpful staff with everything I needed.

Huge shop with great variety of products. Very helpful staff.

Spacious, tidy, and have good range

Great customer service