I was here a month or so ago to buy some Milwaukee kit. Hats off to the boys, came up and helped me after seeing the lost look on my face and were very well informed about all the tools and happy to answer all my questions. Also showed me how to redeem the batteries which was a big help.

Great place to buy your tools. Staff are knowledgeable in their products. I was looking to buy 30 mm to 16 mm bore reducer for my saw blade. Friendly staff helped me find what I was looking for. Go and check out their great deals in tools.

Went to the Caroline Springs store to look and purchase an extension ladder. Mark approached us and promptly asked what type we were after? After deciding, we wanted to purchase. However we didn’t bring the trailer to take it home with us

Absolute bunch of arrogant cowboys with no clue about disability discrimination laws! After clearly explaining to them my medical condition for not wearing a mask and trying to show them my doctors exemption (which I’m not required to do

Great store and great staff. Very knowledgeable and actually understand what customer service is. Thank for your help today, should have come to your store first before wasting the day with another store. Will shop with you again. …

They have no idea about what consumer law is. Had an argument about a defective item and the employee started to get aggressive saying you don't know what your talking about. Store policy ect ect bad experience won't be coming back. Can

They Dont let you leave negative reviews on their website ( will not be approved) even if u have account with them and u provide all details tried to leave critical review on a product which was not as described , website

Got myself a new tool kit combo and staff was very helpful and made it easy for me to choose a pack suitable for my line of work! Alex at total tools in Caroline Springs was super helpful and friendly, top shop!!

Massive tool store with a huge range of tools and supplies. Everything had prices clearly displayed- unlike some other tool shops that you don't know what the prices are until you go to the counter.

Spoke to Matt on the phone after having a problem with an online buy, he fixed everything up for me and even called me back to let me he had sorted something out. Thanks Matt …

The best place to shop all your tools!! They are professionals - and keen to provide the best service. I will be back for sure just because of the service and best behaviour.

Fantastic service, staff go above and beyond to cater to customers. Richard, the manager, is super helpful and very professional. Will definitely be returning in the future.

Extremely helpful and knowledge of tools is brilliant and not pushing for a sale like other stores always up for a chat ..

Alex did an amazing job, went over and above. Supported me with my purchase and gave me a great deal

Every thing you need in one place love it Very friendly and helpful staff a pleasure to shop there

Great service from Barry. Very knowledgeable and friendly. Recommended us exactly what we needed

I was impressed by the service. Friendly and helpful staff, keep it up.

Staff was friendly and helpful. Finally a good tool store close by.

New store, but super friendly staff and huge range..

Helpfull staff, great fange for a new shop.