Stopped at this location to see about booking a vacation. Two employees were there, one with people and the other on her computer. After a few minutes the person on the computer turned to us and said that the other employee would be with us shortly. A couple of minutes went by and the employee that was working with the other people turned to us and said she was working on a visa and would be busy for 20-25 minutes. She then said we prefer you make an appointment but you can wait. We chose not to wait not because of it being 25 minutes but because of the way we were spoken to. She was quite rude and treated us like we were a bother to her. Since there is nothing on their website or at the entrance of the store about having to make appointments we were at a loss as to why she was so snotty towards us. Our business was obviously not wanted so we will not be back.

Could not recommend Mahezabi Shamim more highly. I only just wish I could. Five stars does not reflect the care and help she has given me. I booked a trip at short notice to Kenya and she expedited this for me. No problem there. Kenyan visa did not arrive in time.....even less problem for Mahezabi!! She rebooked my flight immediately and made it so easy for me. I was panic stricken and she was calm and professional. I am writing this from Schipol Airport after a fantastic flight from YEG. I think she got me an upgrade too!! Never going anywhere else for my travel now. NEVER!!! Trust yourself to her expertise, you will be delighted just like me. Thank you so much x David Wood

Erin Hettle recently booked a package vacation for 5 of us to Las Vegas. We originally had one hotel in mind, but she recommended a different one due to location and the swimming pool. The kids absolutely loved it as did the adults. It was perfect. She was super helpful and great to deal with. Answering all our little questions and concerns, as this was our first time travelling since COVID. She got us a great deal and made sure all the details were taken care of so all we had to do was enjoy our holiday. Will definitely use her for future travel plans. Thanks for everything Erin!

We have been working with Christine Roaquin, Senior Travel Consultant, for several years. She is always welcoming when we meet her in person and promptly replies to all our email inquiries. She has excellent knowledge of travel processes and destinations given her travel history which makes us confident about booking through her as well as our anticipated experiences when we travel. Christine is a very honest and professional consultant. We highly recommend her for any travel planning and bookings. Thank you Christine!!

My wife and I booked a UniWorld River Cruise through Joanne Poirier, Senior Travel Consultant, With Transat Travel, Northgate Centre, Edmonton. Joanne’s extensive knowledge and years of experience in the travel industry made our trip exceptional. She responded with answers to our questions and provided suggestions that would make our river cruise experience all the more exciting. Thank you Joanne and we will certainly book our next travel experience with you.

Wow, just got back from the most amazing trip to Cabo! We booked it with Erin Hettle! Shout out to her for not only pricing out many vacation "ideas" over the past year, and answering all of my last minute questions until the moment we departed. Erin provides the best customer service and is genuinely interested in making your vacation the BEST! I would highly recommend booking with her!

I have been using Transat Travel Northgate for several years.Erin Hettle has been my agent through all my travel. I found that she is personable and knowledgeable at her job never had any issues with our travel and she is always there to give any advice or answer any questions we may have. Would not hesitate to use Erin for future travel. Thank you Erin.

It was my first trip to Mexico and Erin Hettle helped me with everything. She helped me from the minute we booked til we returned. We had a delay in Vancouver and Erin helped even when the office was closed. I felt so comfortable knowing she was there to help. I will for sure be back to use her again on my Europe trip. Thanks Erin Hettle!!

We recently booked a trip to Mexico from Joanne P. She was so knowledgeable! She was always quick to reply to questions, she was super helpful, and she has a great sense of humour which make the experience that much more enjoyable! She has booked a number of trips for us in the past and I would highly recommend booking with her!!!

I'm pleased to recommend Christine, now working at Northgate Transat Travel as the office in the St Albert Mall has closed. Christine has been my travel agent for over 22 years. She has always been very efficient in making all of my travel arrangements as well patiently and in a friendly manner answers any questions I may have.

We had an incredible family vacation, largely due to our amazing travel agent. She recommended the resort and it was perfect. Traveling during these difficult times can be challenging but she was able to answer all our questions and we had absolutely no complications. Thank you Erin Hettle for a trip we will never forget.

We have booked trips with Christine, both before and during covid. Her suggestions have been helpful and led to memorable experiences we might not otherwise have enjoyed. Her assistance, and that of Erin too, when changes need to be made while traveling, has been greatly appreciated.

Christine Roaquin made the planning and booking process super easy and quick! We were nervous to do it ourselves after not traveling for 2+ years and especially with Covid precautions to keep in mind and she took all the worry out of the equation. Thanks Christine!

I had a great experience with Erin Hettle at Travel Transit @ Northgate in Edmonton. She helped me book a cruise to Alaska. Had so, much fun! She is very knowledgeable, helpful and keeps in touch with any concerns. I will definitely book my holidays through Erin.

We’ve been with Transat travel for a few years now, we go to Diane and she is so knowledgeable about travelling to different countries. She is very patient with our requests and resourceful. We will continue to stay with Transat Travel as long as Diane is there.

Christine has been our travel agent for many years. We appreciate her years of experience and that she cares about every little detail in order that we have a wonderful holiday. Thanks Christine for taking such good care of us! Gerry and Diane Moore

We have used Transat Travel a couple times and have to say without them I would be lost! They helped plan many family vacations and even my destination wedding. Most recently we were planning a trip to Europe that had to be cancelled due to

Had a great experience with Erin Hettle as our agent. From first impression through to resolving a final billing issue with the car rental company, Erin was a pleasure to deal with. She is courteous, knowledgeable, professional and shared

Working with Dianne is a pleasure. She has helped us arrange a number of cruises, is so patient as we frequently change our minds, has found us excellent places to stay before and after and given great tips on such things as tours, places

What a wonderful booking and travel experience we had thanks to our travel agent, Erin Hettle. She took care of everything and made the process so easy. Erin is knowledgeable and incredibly efficient! I will never book my own trip again!

Dianne Morgan has been our “amazing” travel agent for 10 plus years. She seems to have unlimited knowledge of so many travel destinations. With her vast knowledge, my husband and I have been able to have the most memorable trips. Over

Erin was amazing at arranging all our travel and accommodations for a Mother-Daughter trip! Erin was responsive to queries, patient while we made decisions, and supportive through the entire process! 10/10 recommend! Thanks again Erin!

Love Dianne Morgan at Transat. She is always very cheerful and professional. She has made our holidays very memorable with her expertise and helpful suggestions. We will never book a trip without her guidance!

Erin Hill has been an amazing travel agent. I have dealt with her for over 5 years and am always completely satisfied. She is friendly, courteous, intelligent, knowledgeable and I have complete trust in her!

Great service. Made booking my trip quick and easy on short notice. Erin Hettle was super helpful with everything. Can’t wait for a fun trip and will definitely use transat again in the future.

Erin Hettle was awesome!! She booked my last vacation to Mexico and everything was great. We had a great service from Erin and enjoyed our holiday. I would recommend her to anyone.

Erin Hettle was great she was there for everything. We booked our Europe tour and my mom and I had a blast. Thanks for making our mother daughter trip a great experience :)

For last 20 years we have used Chris at Transat Travel for all our travel needs. We have taken multiple cruises around the world and many other trips.

The 2 Erin's were fantastic to deal with . They went above and beyond. I travel alot and will use them for every trip going forward

Always top notch service. Mahezabi always goes the extra mile for us.