My daughter and 2 grandchildren live in Australia and, because of the lockdown, I haven’t been able to visit them in 2 years. My daughter was able to get an exemption to travel to the US, but then we couldn’t get her a flight back to her children. I reached out via the website to Travel Associates and to my surprise, I received a call from Bruce O’Brien the very next day! He was professional and understanding of our situation and immediately started looking for options for my daughter to return to Australia. We also worked with his associate, Anya, and I can’t say how impressed we were with both Bruce & Anya! They stayed in contact with us and sent us several options and even understood when we weren’t quite ready to purchase a ticket. I highly recommend Bruce & Anya - they certainly took the stress out of what was an incredibly stressful situation!

Bruce O'Brien has been excellent during these very unpredictable times during COVID and lock-down in Australia to get me back from Germany on an economy flight after my regular return flight I had booked with another agency was postponed by several months. With only 10 passengers on board on my last arm from Tokyo to Sydney I understand how difficult it must have been to get me that seat on that flight. I am very grateful for all the excellent professional support I received. I have benefited from Bruce's expansive knowledge and valuable connections in the airline industry that made a difference during COVID-19 travels. I also want to comment on the agency's prompt responsiveness - Bruce has taken time to e-mail or phone back whenever I needed this. I cannot recommend this agency more!!! Karin

Despite this crazy pandemic and the constant changing of flight caps/rules, Bruce has been the steady reassurance we needed to get home. He has been clear, responsive and professional the entire time. He even went over and above to ensure everything was ready and comfortable for our kids (from flight seatings, meals, flight times and quarantine). He made a stressful situation easy and straight forward for us. I’d definitely recommend him to any friends or family wanting to travel or in need to get home to Australia from anywhere around the world.

I booked a super last minute flight home to Australia with Bruce O’Brien and can’t recommend him enough! My flight was booked late Friday afternoon, as a business seat had become available due to a cancellation, and I flew out from London the next evening. Bruce made the whole process super smooth and took care of everything, so I didn’t need to stress. All I had to do was pack my bags and get to the airport. Thankful in times like these to have committed travel agents on board, working crazy hours, to get Australian citizens home.

Absolutely incredible customer service from Bruce and the TA team. He really went above and beyond to assist me with flights from London back to Sydney. Despite airlines constantly cancelling flights on me, he managed to find me one home and at a very good price! Bruce was more than happy to answer any questions I had and helped me navigate the challenges of international travel during covid. I would not hesitate go to Bruce next time I need to book any sort of domestic or international travel.

I could not recommend this team enough. My partner and I had been sold flights beyond the Australia travel cap leading to us not being able to board our flight on arrival at the airport. Bruce and Anya were able to find us a number of possible options to suit our needs. They were extremely flexible and professional throughout and they had us on a flight out to Australia less than 24h after our previous one had been cancelled. We couldn’t have been happier with the service

I had to travel overseas urgently on compassionate grounds. Bruce not only helped secure flights that would guarantee my return but also advised me on how best to navigate the process of getting out and back in the country. I had to extend my stay and Bruce was extremely fast securing an alternative flight. This took a sizeable load of my shoulders and enabled me to focus on family. Bruce is making himself very available, even when time zones conflict.

I am very happy that I decided to let Travel Associates help me with my travel plans while in Australia. According to my free time and needs, overnight a plan was made and it was simply wonderful. The air trips, the chosen hotels, the tours ... all was just perfect All went well and smooth, easy to follow the program given. Thank you also to mr Armen for his patience and fast response. This travel agency has a very good customer service.

Myself and my sister Michal wanted to acknowledge the unbelievable service provided by Armen Kayaian for both our travel plans. Armen consistently went above and beyond and managed the several curve balls thrown at him with grace and professionalism. We are looking forward to our NZ adventure and booking many more trips with Armen. We cannot recommend him more highly. Inbal and Michal

A great shout out to Bruce and his great team at Travel Associates at North Sydney Blues Point. We have nothing but great experiences having Bruce handle our travel arrangements for both work and play. I can’t recommend them mor highly for great professional and personal service and respect they have for their customers.